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Honda Financial Services
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Honda Financial Services
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91 complaints
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1:20 pm EDT

Honda Financial Services - payment

My name is Asha Nair. I have been a customer of Rusty Wallis Honda since 2007 with my parents buying cars from there. My car was towed this morning (October 9, 2019) at 1:43 am. I called the Honda Financial Services and they told me that my payments were behind but I was never notified about it. They said that they mailed me papers, tried calling me and the only calls that I have received are from Scam Likely and numbers from Illinois about student loans. So unless it's coming from a Scam Likely number (which I don't answer at all). They said I never paid amounts from July 2019 onwards. But on my bank statement, there is a July payment. I would like to be reimbursed for all the fees that I have to pay for my car to get it back. I have an 8-day old baby who's car seat base is in the car. Also, I would think that under certain circumstances that you would try to help your customers out in expediting things and trying to help the customer out so that you can keep our business. Please help your customers out in their time of need.

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2:22 pm EDT

Honda Financial Services - customer service for atv payments

Multiple calls for error in applying payment to wrong account reflecting in a negative impact with credit bureaus after multiple calls & request to speak with supervisor the payments were corrected & advised credit bureau would be corrected as well. Supervisor was suppose to return a call within 24-48 hrs that was 6/5 Today is 7/3 a follow up call was placed after receiving updated credit report no changes a supervisor will return my call. CSR will not transfer to supervisor or voice mails they will not provide any other information than a 1st name no I'd number or ext to reach them back . I have a growing list of 1st names Richards Micheal, etc . In my office of 40 people we have 5 Michaels . I haven't had a late payment on any account in over 10yrs however I had 3 payments applied to 1 account within 2 wks . Never again will I finance with Honda.

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5:58 pm EDT
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On 3/15/19 I leased a new 2019 Honda Accord that car, having leased a new 2019 Honda Accord Hybrid from Honda of Huntington, New York with a lease from Bethpage Federal Credit Union. My financial obligation to Honda Financial services ended that day since the $380.19 was taken care of through my financial transaction with Honda of Huntington (Tel...

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5:21 pm EDT
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Honda Financial Services - lease transfer 2017 honda accord

Murray Hamada
Acct#[protected]
Vin#1HGCR2F78HA274167

To whom it may concern,
This letter is to document that we have consistently contacted Honda Financial Services for a week and half to do a lease transfer and have had no results. I Murray Hamada can no longer drive my leased vehicle and tried to transfer the lease to Benjamin Chouake, a person with excellent credit and is willing to take the lease transfer. HFS has acted in bad faith with no results after we submitted the credit application a week ago. Be advised we will be seeking legal counsel regarding this matter.

Murray Hamada
[protected]
email: [protected]@gmail.com

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Update by M.Hamda
Apr 18, 2019 5:25 pm EDT

Honda Financial Services for a week and half to do a lease transfer and have had no results. I Murray Hamada can no longer drive my leased vehicle and tried to transfer the lease to, a person with excellent credit and is willing to take the lease transfer. HFS has acted in bad faith with no results after we submitted the credit application a week ago.

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11:58 am EST
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Honda paid a tax bill for an amount that was not correct. I paid Honda for the amount due for the time that they pwned the car. I paid my town for the remainder and confirmed that Hona's list # was given a refund. I called Honda multiple times to try to get my Honda account resolved and continue to receive threatening calls and letters even after I sent a cease and desist letter. I don't know who else to call.

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3:38 pm EST

Honda Financial Services - I have extended my lease and was overcharged by honda financial services

MY acc. no. [protected]
I have leased a 2015 Honda civic. Upon maturity, I have an agreement to extend the lease for another six months at the same contractual terms of $155.00 a month.
However, I got a bill for January 7, 2019, demanding an overcharged amount of $165.85, which is a violation of the Agreement.

I called customer service of Honda financial services, and they argued that they added $10.85 as sales tax, but they are refusing to state on the bill that they charged me sales tax.

The agreement clearly states $0.00 for sales tax.
Also, the dealer, where I leased the car, told me that the sales tax, if any, are already included in the monthly charge of $155.00.

I believe Honda Financial are defrauding me and they increased my monthly charge in violation of the agreement.
I appreciate very much if you can correct this overcharge.

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7:18 am EDT
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I traded my 2015 Honda in early for a 2018 Honda Civic. I paid over $5000 for this new lease it was never explained that I had any payments due towards the 2015. I questioned the sales rep and manager about the April payment I made; because I thought perhaps I could get credited. I paid $189 which was my least amount at that time on April 1, 2018 and...

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3:15 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Honda Financial Services - paperworks

To Whom It May Concerns,
I recently requested a payment extension on Friday, September 28 and it was approved. As of October 6, I have not received paperwork so I can sign and fax back to Honda Financial. I have called three times and everyone I have spoken to have reassured me these papers were mail out to me. I also requested an email alone with attach paperwork. And again, l am by customer service that they will send it to my email address that is on file, as of today I have not received an email. I very concern that I will get a late fee and that this will show a miss payment. This is the second time that customer service has not responded to my request promptly way. What do I need to speed up this process? And who do I need to contact about this matter?
Thanks,
Linda F
Acct# [protected]
l

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Update by Darnellf5
Oct 06, 2018 3:41 am EDT

Removes this complaint

Resolved

Please remove complaint due to identity.

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12:42 pm EDT
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Honda Financial Services - turn in fee

o: Honda Financial services:

I have been a honda customer since 2008. I had switched from Toyota and have been very happy with the Civic. In 2015, when I turned in the car I was dismayed to see a fee of $380.19. I have previosly leased two cars from other companies and never had a turn in fee. At the time of signing my lease, this fee was never mentioned. I spent a long time with the salesman going over all the fees that could be incurred, included over milage and damage to the car. NEVER, NEVER did they mention a turn-in fee. my lease shows N/A (not applicable ) where this info is on the lease.

I was told by the person I spoke with that she would offer me a one time, right now only discount, but would not give me anything in writing. I had to pay right then and there or the deal was off and my credit rating would be affected. (I have never missed one payment) I was upset by this and asked for the name of someone superior to her. She put me on hold and after 10-15 minutes I had to hang up and return to work. See voice mail below)

I want to speak to someone else. I didn't like the way I was treated. She should have immediately switched me over to her supervisor.

At this point I will never own another Honda and you have lost my goodwill as a former supporter of your cars. Please contact me asap. I would like to resolve this issue.

Barbara Sussman
[protected]
Acct no. [protected]
2015 Honda Civic
VIN;19xfb2f71fe264722

ball back _⁠_ this is from Anna calling from Honda financial services um I a.m. returning the call per your request you can give me a call back here at [protected] hours I can be reached on Monday through Thursday 8 AM to 5 PM central standard time I can also be reached on Friday from 9 AM to 5 PM also central standard time thank you…"

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4:52 pm EDT
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I purchased a new Honda FIT in May 2018. I financed the vehicle through Honda Financial Services. I was in an accident June 23rd, 2018 and the car was totaled. I made my payment the following month (July) but at the beginning on August 2018, I talked to a representative who stated the deductible as well as the outstanding balance would be paid by Honda...

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4:48 pm EDT
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I returned a leased vehicle to Acura of Greenwich, 2016 Acura ILX, which the owner reluctantly took back because I did not buy the car from him. This was done on January 30, 2017. 5 months later I received a letter from American Honda Finance to return the vehicle. I told them where it was and when I returned the vehicle. They contacted the owner and the...

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1:01 am EDT
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Many times I tried to figure how to get to talk to a real person at HFS, no menus offer customer service. I say the words customer service, service rep, then it hangs up on me after too many tries. I finally found to push 0 on a particular menu, it does not work on all menus, then finally I was put on hold and told 9 minutes. 23 minutes later still no...

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5:30 am EDT
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Please please please someone help with them stop calling me I have not owned a Honda in over a year and I get calls all hours of the day and night requiring me to call Honda when I call they tell me we have no idea why we're calling you but they continue to call me this is harassment please somebody help me find a way to get them to stop doing this

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11:04 pm EST

Honda Financial Services - buying a used car

I bought an SUV from Honda back in June of 2016 for 35, 000 and put down 15, 000 then I also paid 12 months worth of payments of 610.00 every month for 12 months. I lost my job and I wasn't able to pay so I gave the car back, now they say I still owe 29, 000 still on the car. I really think they are getting over on me what do I do. the now they are going to sell the car at a private auction and Honda is saying if they can get more they whats left on the balance on the car they will return a refund check to be on whatever is left from the sale.

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3:53 pm EST
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On November 2nd I mailed a check to Honda Financial Services for the balance on my loan in the amount of $397.41. I got an email message from my bank to advise me that the amount of $297.41 was debited from my account thru the Ach process. I called my bank to find out what was going on. My bank told me that Honda Financial Services debited by my account for...

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12:26 pm EDT
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Honda Financial Services - customer service is horribly rude, honda financial is crooked and steals money from the pockets of loyal honda customers

We have been loyal honda customers since 2003, we have owned 2 honda civics, 2 honda accords, and a honda element. When calling in with questions about the recent $1700.00 lease turn in bill we were given, customer service is rude, raises their voices and becomes combative. We are being charged a ridiculous $300.00 each for tires (Which by the way, the vehicle only has 24, 000 miles on it and the tires were regularly rotated, the tires should not even need replaced at this point other than the fact that accord quality has gone decidedly downhill over the years). I am in the automotive industry and found the exact same tires for $159.00 each. I called as a customer to multiple honda dealers and simply asked for a tire quote on these exact same tires and the most expensive quote I received was for $174.00 each. Clearly, honda does not care about customer service, being polite, explaining costs, or keeping in line with standard prices. We will never purchase a honda again and will be sure to tell everyone we know, through conversation and social media, to stay away from honda. I am a customer experience manager, a service manager, and a warranty administrator for another manufacturer, and we would never treat our customers the way that honda has treated us.

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9:55 pm EST
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Customer number : 1007762 Ahfs account # [protected] 2013 honda odyssey Purchased in missoula montana june 12 2013. Paid off 10.20.2016. As a senior citizen who served my country in the war I have been abused and disrespected by the customer service people at ahfc.. I paid off a 2013 honda odyssey 2 years "early" in october of 2016. The rate they gave me wa...

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7:23 pm EDT
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I bought a new 2012 Honda Shadow Phantom through a local dealer and got financing with American Honda Finance Corp. I paid my loan in full on September 26, 2015. I confirmed that the title was sent to my address on file but did not receive it. I asked how it was sent to me and they said it was sent via USPS regular mail so no tracking number was issued...

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6:54 pm EDT
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i purchased a vehicle from honda about 3 years ago.first of all i had just gotten out of the hospital.i was very sick and still under the affects of anesthia and on heavy pain meds 'well i just wanted any vehicle to get back and forth to my doctors 'iam handicapped /disabled and have many medical issues/well the salesman said i cant have anything used only...

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2:08 pm EDT
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I purchased a vehicle from honda, I had just gotten out of the hospital 'iam handicapped /disabled and have manyserious medical issues 'I was sick and under heavy medication at that time, I was never told basically anything about honda, the dont refinance, salesman rushed so fast /messed up my insurance /eventually got a lapse. Now after 3 years of payment...

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