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I was laid off last year and paid my car payments on time until I ran out of money forcing me in a bad place. I've been honest with Honda, even getting a large sum paid to get back on track. But the agents have been insulting, one accusing me of being financially irresponsible, another saying I don't deserve the car, another saying suicide is on the rise and not sympathizing with me but sounding like she was encouraging me to kill myself. They continually lied about me calling in and keeping them updated. I called in April and they did nothing for me. I called this month and they said I had not called in four months. I have a job again and can pay to catch up but they don't care and continue to threaten me. My mental and emotional health is harmed due to this situation and all they have said to me on calls. My stress levels are high.
Desired outcome: Time to pay
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Beware of Honda Financial Services. Their offers may seem appealing when you’re buying a car, but once you sign, their only priority is money—not people.
I’ve reached out many times to explain my situation honestly, and instead of empathy or solutions, I’ve been met with insults, judgment, and repeated misinformation. On multiple occasions, agents have dismissed my circumstances, made inappropriate personal comments about my being single, and accused me of being reckless, all while I’ve done my best to stay in communication and make payments.
They’ve even suggested they “understand suicidal thoughts,” which is incredibly inappropriate and deeply harmful. I’ve kept them informed throughout, yet they leave voicemails claiming I haven’t. When I return the call, the support they promise simply isn’t there.
The limited phone-only access and narrow business hours feel like barriers meant to serve their agenda, not the customer’s reality.
This experience has felt discriminatory and dehumanizing. If you are considering Honda Financial Services—especially if you’re going through a difficult time or navigating life alone, I urge you to think twice. There is no compassion here, only collection.
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Absolutely savage — you tried your best and stayed honest, yet they abused you and psychologically waged war against you. Claiming the car is “unearned” and throwing around mental illness stats isn’t unprofessional, it is predatory on a whole new level. Rebuilding your life the right way and using shame and threats instead of cooperation is unethical at its finest. Saying the calls can’t be documented is a lie; everything said during the call can be documented and it was stated multiple times that this would not be allowed, so using these tactics isn’t just unethical – it is punishable by law. And stopping you from being who you want to be is not an option; the worst part is deciding who gets to control you and whether or not they can do whatever they want.