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Encor Solar Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with Encor Solar at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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5:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The sales representative came to my door and presented the solar service like you would never have another electric bill again, lie#1. She said they would reimburse you for moving your service to a company more solar friendly, lie #2. Warranty on your roof, lie #3 and more. Do yourself a favor and don't do business with this company. I got a loan for my...

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ComplaintsBoard
J
12:42 am EST

Encor Solar Encor

Columbia SC office SPECIFICALLY has a lot of kinks to work out. Whoever is smart enough to read the this before applying or excepting this job, I hope this helps out a lot. Your boss/manager/trainer/recruiter is overloaded & has 5 different positions. Which means things run over schedule. Poor time management is afoot. The indeed post is very misleading. It shows 30 an hour + commission but you don’t get both its either or (whichever u make the most of) during the four week ramp up. 4 week ramp up is your 30$ an hour field training save this money up. After that it’s straight commission. You're told pros get thousands of dollars weekly, are in the six-figure range & living well but most people there don’t make anything past 800. You will also notice most people around you are all new or training, no employee in the Columbia area last past four weeks. From my time there about 15 people have quit or said this job doesn’t sustain them financially. You use this app called “TIME” to clock in your hours but mind you….your going to get seriously docked. That includes lunch breaks and driving time, bathroom breaks at your local fast station etc. You only get paid for pitches (the tech meets with homeowner) if they close or sell. Your walking ALOT heat,snow, or rain but don’t get paid for it. No certified office as of yet they travel from the library to a rental space in sandhills. Meetings can waste your time & be quite useless, plus you will get on the doors late. Cheap incentives, keep track of your own numbers, and remember this is not reliable full-time job. You’ll notice people there have two or three other jobs as well. Miss information is quite common because certain things aren’t explained until later on. You don’t get compensated for gas or mileage so just carpool until your check hits! We aren’t provided official badges either. Sincerely suggest you hire more Managers+Techs.

Also as a customer I’ve experienced TERRIBLE customer service & dysfunctional panels that won’t turn on, installation but no follow up & STILL having an electric bill, panel bill & loan, backed up on repair parts.

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R
5:15 pm EST

Encor Solar Insufficient energy output from over priced panels.

To whom may it concern, I am pushed to write this letter to try and get some help on my situation with the solar company from Arizona or New Mexico Encore Solar, they came to my house and offer a great service of solar panels which we my wife and I at the moment thought it was a great idea. so we decided it to have Encor Solar install the solar panels. Surely before they were installed a "solar tech/ engineer" Shane Watson who no longer works with them, and he created or put together a lame satellite picture of my house around February, he said that"the amount of 20 panels were enough to produce the equivalent amount of kilowatt hours that I was spending on my light bill". Once the panels were installed around April but we still waited 2 months for Encor Solar to finished with our installation. the panels were not producing no energy for 3 months after they were installed.

Shane Watson on behalf of Encor Solar also guaranteed that I was going to get a federal tax credit of 26% of my cost which it was around 29600$ and to my surprise I will received way less. The other credit was the Duke Energy credit which I was never told that it was a lottery to see who else was getting the duke credit. all this was going to make my overall payment to come around 16500$ but this was not true.

So, I am almost 1 year into this Encor solar issue and so far, I am overpaying 2 bills both of 122. and some change from Duke Energy and 121 and some change from the panels and as far as I can tell we are using the same energy on the winter months as without the "solar panels" so my conclusion is that either my panels are not working properly, or my demands of solar energy is not enough to cover the winter months. I've reached out them multiple times to either get some financial assistance or to come and remove this panels from my property.

Desired outcome: What I need help is with making them either add more panels to compensate with my usages of the winter months at no additional charge or to cut my loses and have them remove and get a refund back.

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Is Encor Solar legit?

Our verdict: Complaints Board's thorough examination reveals Encor Solar as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Encor Solar stands out for its commitment to quality and security. Clients considering Encor Solar should delve into its customer service record to gauge compatibility with their expectations.

Encor Solar earns 91% level of Trustworthiness

Perfect Trust Endorsement: Encor Solar achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Encor Solar. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Encorsolar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Encor Solar website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Encorsolar.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Encorsolar.com you are considering visiting, which is associated with Encor Solar, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a encorsolar.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Encor Solar have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Encorsolar.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The encorsolar.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Encor Solar. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
T
11:33 am EDT

Encor Solar telemarketing

On 9/26/2018 I was telemarketed repeatedly from 619-824-3342. Turns out this was a spoofed phone number. Then I got another call from Garrett Smith at 805-490-5030 (garrett.[protected]@encorsolar.com) who calls himself a "Regional Manager" on his business card.

Daniel Larkin from Lehi, Utah is the CEO, Manager and Member of Encor Solar, LLC. Telemarketing is illegal and a violation of 47 USC §227(b)(1)(A) and §227(c)(5).

I was also called by Encor in March of 2018. At that time I expressly told them to stop calling me and to send me a copy of their Do Not Call Policy.

My number is a cell phone. My number is on the Do Not Call registry at www.donotcall.gov.

Larking threatened me with a criminal prosecution if I filed a lawsuit against him. Larkin made this threat in writing on 9/26/2018. [continued below]...

Report Attachments:

... Then Larkin made another written threat hours later when he stated he would turn me in to the FCC and the Bar if I did not give up my right to sue him. His exact words were "barking up the wrong tree."

It is a violation of California Penal Code sections 519 and 523 to send a writing to another implying or adapted to imply a threat contained in section 519. The threat that Larkin made, twice, was to acuse me of a crime and also to expose and impute a disgrace to me if I did not give up my right to privacy and my right to seek redress for violations of the law in a court of law. That is extortion and it is predicate act under RICO at 18 USC §1961(1)(A).

Encor Solar, LLC is located at:

3401 N THANKSGIVING WAY 450
LEHI UT 84043

In light of the D.C. Circuit's recent opinion

in ACA International v. Federal Communications

Commission, 885 F.3d 687 (D.C. Cir. 2018) (which was

decided after the district court ruled), and based on our own

review of the TCPA, we conclude that the statutory definition

of ATDS includes a device that stores telephone numbers to

be called, whether or not those numbers have been generated

by a random or sequential number generator.

As Senator Fritz Hollings complained,

"[c]omputerized calls are the scourge of modern civilization.

They wake us up in the morning; they interrupt our dinner at

night; they force the sick and elderly out of bed; they hound

us until we want to rip the telephone right out of the wall."

137 Cong. Rec. S16, 205 (daily ed. Nov. 7, 1991) (statement

of Sen. Hollings). Recipients deemed that "automated

telephone calls that deliver an artificial or prerecorded voice

message are more of a nuisance and a greater invasion of

privacy than calls placed by ‘live' persons." S. Rep. No. 102-

178, at 4.

Phone numbers are captured and stored in one of

three ways: An operator of the Textmunication system may

manually enter a phone number into the system; a current or

potential customer may respond to a marketing campaign

with a text (which automatically provides the customer's

phone number); or a customer may provide a phone number

by filling out a consent form on a Textmunication client's

website. A client of Textmunication can then design a

marketing campaign that, for example, offers customers free

passes and personal training sessions, provides appointment

reminders and class updates, or sends birthday greetings, and

the Textmunication system will automatically send the

desired messages to the stored phone numbers at a time

scheduled by the client.

The district court granted summary judgment in favor of

Crunch on the ground that the Textmunication system did not

qualify as an ATDS because it presently lacked a random or

sequential number generator, and did not have the potential

capacity to add such a feature. Because it defined an ATDS

as necessarily including a random or sequential number

generator, the court did not consider the declaration of

Marks's expert witness, Jeffrey Hansen, stating that the

Textmunication system called numbers from a stored list.

we conclude that the statutory definition of ATDS is not limited to devices with

the capacity to call numbers produced by a "random or

sequential number generator, " but also includes devices with

the capacity to dial stored numbers automatically.

Accordingly, we read § 227(a)(1) to provide that the term

automatic telephone dialing system means equipment which

has the capacity—(1) to store numbers to be called or (2) to

produce numbers to be called, using a random or sequential

number generator—and to dial such numbers.

In 2014, the 9th Circuit in Gomez v. Campbell-Ewald Co. (9th Cir. 2014) 768 F.3d 871, 878, regarding TCPA vicarious liability held:

"[t]his interpretation is consistent with that of the statute's implementing agency, which has repeatedly acknowledged the existence of vicarious liability under the TCPA. The Federal Communications Commission is expressly imbued with authority to "prescribe regulations to implement the requirements" of the TCPA. 47 U.S.C. § 227(b)(2). As early as 1995, the FCC stated that "[c]alls placed by an agent of the telemarketer are treated as if the telemarketer itself placed the call." In re Rules and Regulations Implementing the TCPA of 1991, 10 FCC Rcd. 12391, 12397 (1995).

More recently, the FCC has clarified that vicarious liability is imposed "under federal common law principles of agency for violations of either section 227(b) or section 227(c) that are committed by third-party telemarketers." In re Joint Petition Filed by Dish Network, LLC, 28 FCC Rcd. 6574, 6574 (2013). Because Congress has not spoken directly to this issue and because the FCC's interpretation was included in a fully adjudicated declaratory ruling, the interpretation must be afforded Chevron deference. Metrophones Telecomm., Inc. v. Global Crossing Telecomm., Inc., 423 F.3d 1056, 1065 (9th Cir. 2005) (citing Nat'l Cable & Telecomms. a*s'n v. Brand X Internet Servs., 545 U.S. 967, 980-85, 125 S. Ct. 2688, 162 L. Ed. 2d 820 (2005)) (other citations omitted), aff'd, 550 U.S. 45, 127 S. Ct. 1513, 167 L. Ed. 2d 422 (2007)" See alsoRestatement (Third) of Agency (2006) §§ 2.01, 2.03, 4.01 (explaining that agency may be established by express authorization, implicit authorization, or ratification)."Lawyer Ethics

As Judge Easterbrook of the Seventh Circuit recently explained in a TCPA case regarding calls to a non-debtor similar to this one:
The Telephone Consumer Protection Act...is well known for
its provisions limiting junk-fax transmissions. A less-litigated
part of the Act curtails the use of automated dialers and
prerecorded messages to cell phones, whose subscribers often
are billed by the minute as soon as the call is answered--and
routing a call to voicemail counts as answering the call. An
automated call to a landline phone can be an annoyance; an
automated call to a cell phone adds expense to annoyance.
Soppet v. Enhanced Recovery Co., LLC, 679 F.3d 637, 638 (7th Cir. 2012).Craig v. County of Los Angeles (1990)

The FCC also recognized that "wireless customers are charged for incoming calls whether they pay in advance or after the minutes are used." In re Rules and Regulations Implementing the Tel. Consumer Prot. Act of 1991, CG Docket No. 02-278, Report and Order, 18 F.C.C. Rcd. 14014, 14115 ¶ 165 (2003).

Standing is proper under Article III of the Constitution of the United States of America because Plaintiff's claims state:
A valid injury in fact;
which is traceable to the conduct of Defendants;
and is likely to be redressed by a favorable judicial decision. See, Spokeo, Inc. v. Robins, 578 U.S.____(2016) at 6, and Lujan v. Defenders of Wildlife, 504 U.S. 555 at 560. In order to meet the standard laid out in Spokeo and Lujan, Plaintiffs must clearly allege facts demonstrating all three prongs above.

The "Injury in Fact" Prong.
Plaintiff's injury, in fact, must be both "concrete" and "particularized" in order to satisfy the requirements of Article III of the Constitution, as laid out in Spokeo (Id.). For an injury to be "concrete, " it must be a de facto injury, meaning that it actually exists. In the present case, Plaintiff was called on his cellular phone at least five (5) times by Defendants. In fact, Plaintiff expressly informed Defendants to cease and desist from all future telemarketing on the very first call. Such calls are a nuisance, an invasion of privacy, and an expense to Plaintiff in multiple ways. Soppet v. Enhanced Recovery Co., LLC, 679 F.3d 637, 638 (7th Cir. 2012). Defendant's invasion of Plaintiff's right to privacy is further exacerbated by the fact that Plaintiff's phone number, at all times relevant to this litigation, was on the National Do-Not-Call Registry ( hereinafter, "DNC Registry"). As well, Plaintiff had no prior business relationship with Defendants prior to receiving the seriously harassing and annoying calls as well as the extortionate threats by Prosperify. All of Plaintiff's injuries are concrete and de facto. For an injury to be "particularized" means that the injury must "affect the plaintiff in a personal and individual way." Spokeo, Inc. v. Robins, 578 U.S. ___ (2016) at 14. In the instant case, it was Plaintiff's phone that was called and it was Plaintiff himself who answered the calls. It was Plaintiff's personal privacy and peace that was invaded by Defendant's persistent phone calls using an ATDS and a pre-recoded message, despite Plaintiff having no prior business relationship with Defendants and Plaintiff's attempt to avoid the damage by registering his number on the DNC Registry. Finally, Plaintiff alone is responsible to pay the bill on his cellular phone, his home phone and to pay the bill for his electric utility company kilowatt-hour power usage. All of these injuries are particularized and specific to Plaintiff and will be the same injuries suffered by Plaintiff.

The "Traceable to the Conduct of Defendants" Prong
The second prong required to establish standing at the pleadings phase is that Plaintiff must allege facts to show that his injury is traceable to the conduct of Defendants. In the instant case, this prong is met by the fact that the calls to Plaintiff's cellular phone and home phone (land line) were placed either by Defendants directly, or by Defendants' agent at the direction of Defendants.

The "Injury is Likely to be Redressed by a Favorable Judicial Opinion" Prong
The third prong to establish standing at the pleadings phase requires Plaintiff to allege facts to show that the injury is likely to be redressed by a favorable judicial opinion. In the present case, Plaintiff's Prayers for Relief include a request for damages for each call made by Defendants, as authorized by statute in 47 U.S.C. § 227. The statutory damages were set by Congress and specifically redress the financial damages suffered by Plaintiff. Furthermore, Plaintiff's Prayers for Relief request injunctive relief to restrain Defendants from the alleged abusive practices in the future. The award of monetary damages and the order for injunctive relief redress the injuries of the past and prevent further injury in the future. Because all standing requirements of Article III of the U.S. Constitution have been met, as laid out in Spokeo, Inc. v. Robins, 578 U.S. ___ (2016), Plaintiff has standing to sue Defendants on the stated claims.

"…[C]ourts in the Ninth Circuit have held that "allegations of nuisance and invasions of privacy in TCPA actions are concrete" injuries that establish standing. See Mbazomo v. ETourandtravel, Inc., 16-CV-2229-SB, 2016 U.S. Dist. LEXIS 170186, 2016 WL 7165693, at *2 (E.D. Cal. Dec. 8, 2016); Cabiness v. Educ. Fin. Sols., LLC, 16-CV-1109-JST, 2016 U.S. Dist. LEXIS 142005, 2016 WL 5791411, at *5 (N.D. Cal. Sept. 1, 2016); Juarez v. Citibank, N.A., No. 16-CV-1984-WHO, 2016 U.S. Dist. LEXIS 118483, 2016 WL 4547914, at *3 (N.D. Cal. Sept. 1, 2016); Hewlett v. Consolidated World Travel, Inc., 16-713 WBS AC, 2016 U.S. Dist. LEXIS 112553, 2016 WL 4466536, at *2 (E.D. Cal. Aug. 23, 2016); Cour v. Life360, Inc., 16-CV-00805-TEH, 2016 U.S. Dist. LEXIS 98945, 2016 WL 4039279, at *2 (N.D. Cal. July 28, 2016); Booth v. Appstack, Inc., No. 13-1553JLR, 2016 U.S. Dist. LEXIS 68886, 2016 WL 3030256, at *7 (W.D. Wash. May 25, 2016). In Mbazamo, the court held that a violation of the TCPA represents a concrete injury because "[t]he history of sustaining claims against both unwelcome intrusion into a plaintiff's seclusion and unceasing debt-collector harassment are squarely 'harm[s] that [have] traditionally been regarded as providing a basis for a lawsuit.'" Mbazomo, 2016 U.S. Dist. LEXIS 170186, 2016 WL 7165693, at *2 (quoting Spokeo, 136 S.Ct. at 1549-50). The court declined to follow Romero, explaining that Romero "improperly erodes the pleading standard set under Fed. R. Civ. P. 8(a) . . . . A plaintiff [need only] plausibly tie the alleged acts of the defendant to the alleged harms suffered." Id.

Similarly, in Cabiness, the court held that a violation of the TCPA represents a concrete injury because "[e]every unconsented call through the use of an ATDS to a consumer's cellular phone results in actual harm: the recipient wastes her time and incurs charges for the call if she answers the phone, and her cell phone's battery is depleted even if she does not answer the phone . . . . unsolicited calls also cause intangible harm by annoying the consumer." Cabiness, 2016 U.S. Dist. LEXIS 142005, 2016 WL 5791411, at *5 (internal citations omitted). And in Juarez, the court held that the plaintiff's allegation "that he received repeated unwanted calls that caused him aggravation, nuisance, and an invasion of privacy, is sufficient to allege a 'concrete' and 'particularized' injury that establishes standing under Spokeo." Juarez, 2016 U.S. Dist. LEXIS 118483, 2016 WL 4547914, at *3.

Messerlian v. Rentokil N. Am., Inc. (C.D.Cal. Dec. 15, 2016, No. CV 16-6941-GW (GJSx)) 2016 U.S.Dist.LEXIS 175224, at *7-8.

"To establish injury in fact, a plaintiff must show that he or she suffered ‘an invasion of a legally protected interest' that is ‘concrete and particularized' and ‘actual or imminent, not conjectural or hypothetical.'" Spokeo. at 1548 (quoting Lujan, 504 U.S. at 560). The Supreme Court noted that concreteness is quite distinct from particularization. Id. An injury is "particularized" if it affects "the plaintiff in a personal and individual way." Id. In addition, for an injury to be "concrete", it must be "de facto, " meaning that it is "real" and not "abstract." Id. However, an injury need not be "tangible" in order to be "concrete, " and intangible injuries may constitute injury in fact. Id. at 1549. In order to determine whether an intangible harm constitutes injury in fact, Spokeo provided two factors to be considered: "history and the judgment of Congress." Id. at 1549. Specifically, "(1) whether the statutory violation bears a ‘close relationship to a harm that has traditionally been regarded as providing a basis for a lawsuit in English or American courts, ' and (2) congressional judgment in establishing the statutory right, including whether the statutory right is substantive or procedural." Matera v. Google, No. 15cv 4062-LHK, 2016 WL 5339806, at *9 (N.D. Cal. Sept. 23, 2016). Spokeo also held that "the violation of a procedural right granted by statute can be sufficient in some circumstances to constitute injury in fact." Spokeo, 136 S. Ct. at 1549. In such a case, a plaintiff "need not allege any additional harm beyond the one [the legislature] has identified." Id.

Under Federal Rule of Civil Procedure 8(a)(2), the plaintiff is required only to set forth a "short and plain statement of the claim showing that the pleader is entitled to relief, " and "give the defendant fair notice of what the . . . claim is and the grounds upon which it rests." Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555 (2007). A Complaint may survive a Motion to Dismiss if, taking all well-pleaded factual allegations as true, it contains enough facts to "state a claim to relief that is plausible on its face." Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Twombly, 550 U.S. at 570). "A claim has facial plausibility when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged." Id. "In sum, for a complaint to survive a Motion to Dismiss, the non-conclusory factual content, and reasonable inferences from that content, must be plausibly suggestive of a claim entitling the Plaintiff to relief." Moss v. U.S. Secret Serv., 572 F.3d 962, 969 (9th Cir. 2009) (quotations omitted). In reviewing a Rule 12(b)(6) motion, the Court must accept as true all facts alleged in the complaint and draw all reasonable inferences in favor of the Plaintiff. al-Kidd v. Ashcroft, 580 F.3d 949, 956 (9th Cir. 2009). The court must evaluate lack of statutory standing under the Rule 12(b)(6) standard. Maya v. Centex Corp., 658 F.3d 1060, 1067 (9th Cir. 2011). However, because Plaintiff is proceeding pro se, his complaint "must be held to less stringent standards than formal pleadings drafted by lawyers" and must be "liberally construed." Erickson v. Pardus, 551 U.S. 89, 94 (2007) (per curiam) (reaffirming standard reviewing pro se complaints post-Twombly). The Ninth Circuit has concluded that the court's treatment of pro se filings after Twombly and Iqbal remain the same and pro se pleadings must continue to be liberally construed. Hebbe v. Pliler, 627 F.3d 338, 342 (9th Cir. 2010); see also McGowan v. Hulick, 612 F.3d 636, 640-42 (7th Cir. 2010); Bustos v. Martini Club Inc., 599 F.3d 458, 461-62 (5th Cir. 2010); Harris v. Mills, 572 F.3d 66, 71-72 (2d Cir. 2009) (noting that even following Twombly and Iqbal, "we remain obligated to construe a pro se complaint liberally").

18 USC 1346

As the Court unanimously held in Haines v. Kerner, 404 U.S. 519 (1972), a pro se complaint, "however inartfully pleaded, " must be held to "less stringent standards than formal pleadings drafted by lawyers" and can only be dismissed for failure to state a claim if it appears "'beyond doubt that the plaintiff can prove no set of facts in support of his claim which would entitle him to relief.'" Id., at 520-521, quoting Conley v. Gibson, 355 U.S. 41, 45-46 (1957)." Estelle v. Gamble (1976) 429 U.S. 97, 106 [97 S.Ct. 285, 292, 50 L.Ed.2d 251, 261].

"The plausibility standard ‘calls for enough fact to raise a reasonable expectation that discovery will reveal evidence' of the defendant's liability." Miyahira v. Vitacost.com, Inc., 715 F.3d 1257, 1265 (11th Cir. 2013) (quoting Twombly, 550 U.S. at 556). The Federal Communications Commission ("FCC")—which has authority to implement the TCPA's provisions, see 47 U.S.C. § 227(b)(2)— has stated that a plaintiff, to establish a TCPA violation, "need only show that [the Defendant] called a number assigned to a cellular telephone service using an automatic dialing system or prerecorded voice." Breslow v. Wells Fargo Bank, N.A., 857 F. Supp. 2d 1316, 1319 (S.D. Fla. 2012) (quoting In re Rules and Regulations Implementing the Tel. Consumer Prot. Act of 1991, 23 FCC Rcd. 559, 564 (F.C.C. 2008)).DoNotCall.gov
Civil Code 1708.7
PC 633.5

Importantly, "prior express consent is an affirmative defense, not an element of the claim, " meaning a plaintiff "need not plead that he did not give his prior express consent." Manfred v. Bennett Law, PLLC, No. 12-CV-61548, 2012 WL 6102071, at *2 (S.D. Fla. Dec. 7, 2012). Rather, "[t]he only thing [a] [p]laintiff must plead to establish a violation of the TCPA is that the [d]efendants left voicemail messages at a number assigned to a cellular telephone service using an automatic dialing system or an artificial or pre-recorded voice." Id. (denying motion to dismiss for failure to state a claim where the plaintiff alleged "that [the] [d]efendants used an Automatic Telephone Dialing System or an artificial or pre-recorded voice to place the telephone calls to [the] [p]laintiff's cellular phone.").

The FCC regulations also "generally establish that the party on whose behalf a solicitation is made bears ultimate responsibility for any violations." In the Matter of Rules and Regulations Implementing the Tel. Consumer Prot. Act of 1991, CG Docket No. 92-90, Memorandum and Order, 10 F.C.C. Rcd. 12391, 12397 ¶ 13 (1995). 13. The FCC confirmed this principle in 2013, when it explained that "a seller …. may be held vicariously liable under federal common law principles of agency for violations of either section 227(b) or section 227(c) that are committed by third-party telemarketers." See In the Matter of the Joint Petition Filed by Dish Network, LLC, 28 F.C.C. Rcd. 6574, 6574 (2013).Domain White Pages
CA SOS

47 C.F.R. 64.1200(c)(2) prohibits calling any number on the national Do-Not-Call Registry. 47 C.F.R. 64.1200(a)(1)(iii) states that no person or entity may initiate any commercial purpose telephone call to any cellular telephone that is already on the national Do-Not-Call Registry. 18 USC 1964
PC 637.2
18 USC 1343

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Update by Tony Stark
Sep 27, 2018 11:35 am EDT

On 9/26/2018 I was telemarketed repeatedly from [protected]. Turns out this was a spoofed phone number. Then I got another call from Garrett Smith at [protected] (garrett.smith@encorsolar.com) who calls himself a "Regional Manager" on his business card.

Daniel Larkin from Lehi, Utah is the CEO, Manager and Member of Encor Solar, LLC. Telemarketing is illegal and a violation of 47 USC §227(b)(1)(A) and §227(c)(5).

I was also called by Encor in March of 2018. At that time I expressly told them to stop calling me and to send me a copy of their Do Not Call Policy.

My number is a cell phone. My number is on the Do Not Call registry at www.donotcall.gov.

Larking threatened me with a criminal prosecution if I filed a lawsuit against him. Larkin made this threat in writing on 9/26/2018

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Brenda Hicks
, US
Dec 09, 2023 4:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Solar panels installed on August 17th 2023.

We haven't heard from anyone from Encor since

We have made several phone calls and sent several emails with no response.

Goodleap is now billing us for the panels that haven't been activated for no one has returned to do a final inspection and show us the app to use.

A
A
Ala2456678888
, US
Oct 11, 2023 6:21 pm EDT

Please let your sales employees know to not knock on residential properties at 7pm. It's too late. Also teach them what No Soliciting means.

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At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.