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Home Depot Complaints 2392

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3:25 pm EST
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Home Depot Leakage

On November 1, 2011, I purchased an EMCO model 400 self store storm door from Home Depot. I also paid to have it installed. My wife and i chose this door because of the screen set-up, appearance, price, and the fact that EMCO was a subsidiary of Anderson. A few days later the installer arrived and had the door installed in no time. It looked nice and worked fine. A few weeks later we had a very heavy rain. Water pushed in under the bottom window pain and ran down inside the door. The window also shifted producing a gap on one side. We called Home Depot and the installer. We were directed to contact EMCO. I sent them photos of the leak and the gap. EMCO's basic response is that these doors are designed for do it yourselfers. They sometimes leak as they are not designed to hold out all weather. My claim was denied. I'm thinking this will be the last EMCO or Andersen product I will ever purchase.

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Update by JKSFD
Jan 14, 2012 5:50 pm EST

I heard back from Andersen...to make a long story short, they feel there is nothing wrong with the door. Although the water seeps in, it hits the door sweep and runs back out. Storm doors are intended to interrupt the weather from getting in between the storm door and the exterior door, but are not intended to keep all weather out. Well, that being said, I thank GE for making Silicone III caulking, which I will need to seal the gaps. I will also be looking at other manufacturers for any other door or window needs. I am not impressed with EMCO, and was surprised by the response from Andersen.

Update by JKSFD
Jan 09, 2012 8:49 pm EST

Today UPS delivered a package from EMCO containing a whole new hardware kit including a door closer. I will be sure to personally tighten and lock every threaded part to prevent any problems with things coming apart. As far as the leaking issue...no resolution as of yet.

Update by JKSFD
Dec 30, 2011 3:52 pm EST

Strike 3! The latch mechanism fell apart yet again! I called EMCO this morning and explained what happened. They told me my door was out of warranty as I had purchased it over a year ago. I almost fell out of my chair! After regaining my composure I advised the call taker that he was incorrect. He re-examined things and agreed to ship out a whole new mechanism. I have concluded that EMCO doors are junk and I will surely never buy another again. And oh yeah, EMCO - Lifetime Warranty? More like a taillight warranty from a used car dealer...we can't see your taillights, your warranty is expired.

Update by JKSFD
Dec 29, 2011 2:29 pm EST

Wendy, I apologize for not contacting you. I've been trying to get through the holidays. Another problem has cropped up with my door. The latching mechanism came apart which prevented me from opening the door. I had to slide a knife between the door frame and the latch in order to slide the latch back far enough to open the door. After removing the entire mechanism, I found that a tiny machine screw that was screw into the latch had come out, allowing the spring to push the latch all the way into the hole in the striker plate of the door frame. Cheap assembly! I will call you, however I think my mind is really made up on EMCO, their products and their warranty.

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Steve Keith
US
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Apr 16, 2021 12:39 pm EDT

Just installed one days before a heavy rain storm. Same problem. The windows leak down onto the floor sill. It's a back door so I am just going to have to put up with it. Never again though, if I live long enough to see this door wear out, I won't buy another.

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smlg
US
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Oct 31, 2019 12:55 pm EDT

I've had the same types of problems on my Anderson Storm doors over the past 10 years. They bubble from within and then corrode the the metal and paint. I've purchased 2 door (one special order) and had to have them replaced under warranty several times. The last time I was told they would send me a door, but no hardware and that I'd have to attach the hardware myself, however, if I did it wrong then my door would no longer be warranted. Hundreds of dollars down the drain. I have two doors that need replacing AGAIN, but am researching other doors so I don't have to experience the same problem.

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JunkDoors
US
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Aug 28, 2019 12:20 pm EDT

Purchased an EMCO Storm Door at the end of 2017. The interior components of the door have warped and bubbled causing the door to rust and the frame to protrude at the seams.

EMCO wants an additional $79 to replace this door completely, minus the hardware and with me finding and paying an installer to install and remove defective door. I find this totally unacceptable after spending $500 on this door and it has failed in less than 2 years.

WILL NEVER AGAIN PURCHASE ANOTHER ANDERSEN/EMCO PRODUCT!

BE WARNED CONSUMERS! Wish I have found this site prior to purchasing. Their doors are junk.

Thank you KMCorrigan for the list of GOOD companies.

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mad at Andersen
US
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Jul 24, 2019 11:02 pm EDT

I bought an Andersen storm door 4 years ago. The finish started coming off. Since it was under warranty, I called Andersen about it. Thy said it was under warranty. and they would replace it. So I did all they wanted me that it would take three to five days to send me an order form to take to the store Also said, and it states on the order that it can't be taken out of stock. It has to be ordered, approximate delivery two weeks. If this the best customer service they can provide, people should not do any business with Andersen. I certainly WILL NOT.

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Rick Castelli
US
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May 17, 2016 5:27 am EDT

Yes, EMCO doors are trash. I have had a 400 series colonial style storm door replaced under warranty because water/moisture got inside the panel and expanded the particle board framing inside the door panel, causing the exterior aluminum surface to bulge out and thus blister the paint. Why particle board would be used as a structural frame inside an exterior aluminum door is about as dumb as you can get, but if you're going to do that, be sure to flawlessly seal all seams. Even then, natural condensation inside the panel should eventually cause the particle board to absorb moisture and expand. Not only that, I've had to request replacement jamb pieces because they were cut wrong, and the handle/latch never could close by itself, and the piston door closer failed to extend the door more than 3/4s open and eventually could not be locked open. Basically every single piece of the door assembly and the door itself is trash lol!

Now, about that warranty - they offered me an option to replace my Emco door with an Anderson model equal or lesser in price as long as I paid a fee of $76. Don't do it. Just buy another brand of storm door.

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Disgusted with EMCO
US
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May 12, 2016 8:59 am EDT

Sounds like there should be a CLASS ACTION LAWSUIT against EMCO for their shoddy storm door manufacturing and lack of warranty compliance!

We have experienced similiar problems with both of the two EMCO exterior storm doors that we purchased!
Corrosion and rotting of the door from the inside out.
EMCO is refusing our claim, saying that "dirt and debris" had built up on the door and then water ran down the door and caused the damage.
This door is sold as an "EXTERIOR STORM DOOR" yet appears to be constructed only as an interior home door!

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Mad max mom
US
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May 11, 2016 12:59 pm EDT
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The retractable screen failed a year and a half after I bought it. Called the company and was told you have to buy the whole replacement kit which was over $40 and had to install it myself. Since I'm not mechanically inclined I asked how hard it was and was told it is easy to change. Got my kit today & I don't own a drill or bits and don't want to buy one just to fix a defective door so I could hire someone will cost more than to buy a drill. Very unhappy that it failed so soon and now I might as well buy a new door as it will be about the same price. No more Andersen/ EMCO products for me & I will not recommend to anyone.

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WHDNY
long beach, US
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Sep 07, 2014 12:38 pm EDT

after purchasing the Emco 400 and installing 2 of them, the hinges falied within 3 years.
the look nice, door held up well and the initial install functioned flawlwessly.
however the hinges failed on both doors and Anderson/Emco fail to acknowledge fault.
in my mind Anderson and Emco have the reputation they had. When I redo my windows next year. I will certainly no pay more for anderson as I have in previous improvements. Pella are as good or better cost less and and they seem to take their commitment to quality and reputation to heart.

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Nick C
St. Louis park, US
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Jun 15, 2014 2:51 pm EDT
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I have the same Emco self storing 400 series storm door which is deteriorating. Emco states the door was manufactured in 2008 and this should never happen. However, they will not replace the door as I am the second home owner/ not original purchaser of door. There is clearly a defect with their materials/ production standards. Why would anyone purchase a storm door that will last only six years? I will never purchase an Emco storm door as I would not want any future home owner to worry about the disintegrating dust traveling throughout the home, breathed by children and pets. Disgusting. Avoid any purchase of Emco products which is a subsidiary of Andersen Windows.

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chicken wing
Malve, US
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Jul 23, 2013 1:30 pm EDT
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I had the exact same situation with my EMCO doors as did djslaw03. This company sells inferior products and no one should EVER buy one of their doors under any circumstances. I have now had all three of the EMCO doors that I purchased through Home Depot replaced. Yes, they were covered by my warranty, but it cost me nearly $100 a door for re-installation. What a rip off.

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5:59 pm EST

Home Depot broken lawn mower

In 2001 my new wife wanted to buy be a nice gift for my Birthday in March. She bought me a riding lawn mower from Home Depot. I had one that I was using and was attached to but it was old. I wanted to buy from Home Depot because I knew, or thought anyway that they would stand behind what they sell.

At the store a customer rep told me that a Scotts was the one to buy. ” This is made by John Deere and you know how good they are, they will take care of any problems you have with this equipment ” he said. I used the mower for that summer, maybe 6 times, on a very small piece of property. In August of that year the mower would not start and the Home Depot told me they could not help me.

They told me to go to John Deere and they would help me. I went to a Deere store very close to my hose and they laughed at me. They really did laugh, out loud, right in my face and one of the reps there said “if you want a Deere, buy a Deere, not some junk Home Depot designed and asked us to build for them “. That mower sat in my garage for 10 years, I was so upset I put it away and forgot about it until last month. I finally got it fixed last month and ran it for the first time since 2001. It runs like it did in August of 2001, like garbage.

I have a brand new riding mower that doesn’t run very well, and you can tell it’s new by looking at it, it still looks new. Home Depot screwed me but it was the last time they would ever screw me.

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Bill JWilliamson
Vonore, US
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Jun 27, 2012 12:12 am EDT
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I can't tell you how many John Deere mowers I delivered for home depot . I can tell you that I picked most of them up and took them for service at Ritchie tractor in Maryville Tn. The guys at John Deere told you right, There is a huge difference in what they sell and Homo Depot sells. It should be criminal the way they sell junk under a trusted name. Yet somehow it is an accepted business practice. If you want a Deere buy From a Deere Dealer. we live and learn though

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Home Depot cheats and scams customers

My wife and I have been loyal customers to Home Depot since the doors opened. We have always been nice and respectful to both the sales people and to the cashiers. Since we have been shopping at our local Home Depot forever, the employees know us well. We have spent thousands of dollars through the years and and had planned on a complete remodel on our home. But it won't be done through Home Depot. Nor will my wife and I ever plan to shop there again. We were there this morning buying several items for friends and family as Christmas gifts. The cashier rang us up and we began chatting about the weather. A man beside us was really causing a scene in the store and insisting that he get a discount. He was purchasing some of the same items that we had just paid full price for. He demanded to speak with a manager. The manager took a long time to come and at this point the man got angry. He had his six year old son with him and told him to shut up or he would punch him in the face. A woman overheard me and told me I am not allowed to do that. He told her to mind her own business. When the manager did come he did not give the discount and kicked us out of the store. I will never shop at Home Depot again, and told my wife if she shopped there I would divorce her and take my son with me and now allow her to have visits. I told my six year old son if he shopped there I would ground him because he is never to step foot in that store. I told him if a friend's father takes him where while he is at a friends house he is not allowed to be friends with the boy or he will be grounded. I also have a 14 year old daughter and told her the same thing.

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father of triplets
Rosemary, CA
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Nov 30, 2011 9:14 pm EST

I bet this is the same troll who claimed that he was arrested at Walmart for beating a greeter and his wife and children. Pretty soon his "wife" is going to come on and defend his behavior.

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7:54 pm EST
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Home Depot customers cheated

My wife and I have been loyal customers to Home Depot since the doors opened. We have always been nice and respectful to both the sales people and to the cashiers. Since we have been shopping at our local Home Depot forever, the employees know us well. We have spent thousands of dollars through the years and and had planned on a complete remodel on our home. But it won't be done through Home Depot. Nor will my wife and I ever plan to shop there again. We were there this morning buying several items for friends and family as Christmas gifts. The cashier rang us up and we began chatting about the weather. A man beside us was really causing a scene in the store and insisting that he get a discount. He was purchasing some of the same items that we had just paid full price for. He demanded to speak with a manager. The manager took a while to come. This man had a six year old son with him. The son was getting restless because the manager was taking a long time. The man already angered by the not getting the discount told his six year old son to shut the f*** up or he would punch him in the face. A lady told him he is not allowed to do that and he told her to mind her own business or he would punch her as well. The manager never came and he kicked me out of the store for uttering a threat to the lady and my son. He never got the discount. I will never shop at home depot again, and I will divorce my wife if she does and when my six year old son grows up and shops at home depot I will ground him.

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4:37 pm EST

Home Depot unsuitable and defective fence boards

On February 13 of this year I purchased a pallet containing 416 ( ¾x6x6) fence boards from HOME DEPOT. The boards appeared to be of excellent quality with few knot holes or other blemishes. I was told by the salesman that the boards were redwood and had been treated with red preservative to protect the wood. My neighbor and I used the boards to install a 180 ft length of fence that needed replacing. When we were finished with the fence we were more than satisfied with the results. Within two weeks however, the boards warped to the point that many of them were out of alignment 45 degrees or more at the tops (dog eared end). And others were so separated and bowed out of shape that you could place your hand between the boards up to the first knuckle.

I took photos of the fence to the Folsom Home Depot and spoke to the Assistant Mgr and explained my problem. He told me that the boards I purchased were not redwood but something he called white wood which must have meant they were pine or fir. He said he refused to carry them in his store (Folsom, even though they did carry them in the Meadowview store, where they were purchased.)

My neighbor went to the Meadowview store, and was told by the Assistant mgr at that store that he couldn’t replace the boards because they had been nailed, leaving the impression that he might sell them to someone else if they were returned. He said the best he could do was to refund $287. I feel HOME DEPOT should be accountable for the entire amount plus the forty 2x4x8’s railings. I’m willing to absorb the labor cost of removing the fence, hauling it away and reinstalling redwood, (which I have already done because the fence was becoming an embarrassment). I have taken photos of the new fence.

I cannot help but believe that this has probably happened to other customers. We accepted the $287 refund and applied it to new material.

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Home Depot so many employees, so little knowledge!

Close to my house is a Home Depot and Lowe's and they're next to each other. My husband and I try to be loyal to Home Depot so we go in search of a particular portable utility heater. It is available on HD's website so we thought perhaps it could also be in the store. After one cashier directed us to the "correct" isle, there was no heater. Next, another employee led us to a few isles over stating they used to be stacked in a display but must have been moved. Eventually we had 2 more attempting to locate the item but finally we all gave up and figured such item isn't available in-store. The icing on the cake was the last employee ( I won't post his name) who was very unfriendly and never did understand what heater we needed and attempted to make it seem the heater was a specialty item/hard to find product. So...over to Lowe's and guess what? The heater was right where a friendly employee directed us and the actual person who works in the department was extremely helpful and offered us the opportunity to plug in the heater to give it a test run. My brother jokes that Home Depot employs many weekend warriors -folks who have other jobs during the week and work there on the weekend and have no clue what's going on in the store.

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Home Depot bullied by a hd manager

My name is Robert A. Casaletto, 79 Cooledge St. Revere, MA 02151. Me and my wife where shopping at the home depot in chelsea massachusetts. we noticed an employee that was following us around and watching us closely. Her and another employee kept asking if they could help us in a very weird tone. me and my wife were very uncomfortable with this and we were followed for about 30 minutes...it was a very unpleasant experience. when we checked out and loaded my truck, i notice the employee go up to the register as soon as we walked out... my wife started saying too me she felt very upset, felt judged, and targeted like we were theives or something...

i went in and asked if i could speak to her for a moment and told her she made me and my wife feel unusually uncomfortable...before i could get another word in she abruptly interrupted me and said she was there to straighten out the strore and thats what she's gonna do...i replied by saying that she could do that without making us feel uncomfortable and what do we have to do with store problems...we are customers.

i told her i was gonna file a complaint and that she's passing judgement on people and acting very unprofessionally...bottom line...i have been a loyal customer of home depot for approx. 10 yrs now...i am a general contractor, 42 yrs old, 3 children, and go to church every sunday, and live an honest life...my company name is casaletto construction...i have a website...casalettoconstruction.com. i am also in home depots computer system for purchase history. me and my wife both have credit card accounts. i am in the chelsea store everyday and know many employees there who all make we feel welcome and know i am a good home depost customer...i spend 100, 000 of thousands of dollars between me and my customers that i send to buy stock for work i do for them.

Me and my wife have never felt so insulted and offended and so umcomfortably upset in any home depot store befor until encountering this employee. She basically was watching to see if we were up to no good...i never stole even a screw from home depot...we were extremely offended. And, when i approached her, all i was looking for was an apology and the lady pretty much said oh well deal with it... i also noticed her tone with other employees who have worked with the store for many many years and work hard for the company. i am almost scared to go back to that store. i have anxiety about another comfrontation and this whole situation of me being followed and watch in the store was wrong.

Anyways, i left but asked for her name, ...she laughed at me and said sure no problem her you go and i left.. i really never have been so insulted in my life...me and my wife went home upset... i do so much business with that store... since it's very close to my home. sad part is she will probably get away with it... well i hope not.. i am a hard working christian family man...i am sending you this because the employee i am talking about needs to be seriously reprimanded and if she worked for me i would fire her. seems like the authority is going to her head...we did nothing to deserve being put in this situation... Please for the sake of righteousness do something about this cuz i need that location store because i based much of my time schedules on that store and relocating to another store would create tremendous hardship.

Her name is Robin D. [protected]@home depot.com and she is not acting the way home depot trains there managers...i know cuz i used to work for home depot and she acted way out of the guidlines of customer relations.

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Sarha
east boston, US
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Aug 20, 2012 5:20 pm EDT

Your a drug addict thats why you were paranoid. Google his name arrested last week for beating up his wife and new born baby. Biggest junkie in Revere just ask the police. You are just looking for monetary gain. Get a life, get a job and pay your child support. Oh thats right you work but you don't pay taxes. You 2 are unbelievable. Just like the time your wife called you from inside a closet. And someone hacked your internet accounts. Go to REHAB and someone call DSS .

HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Nov 07, 2011 4:01 pm EST
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Hi, my name is Sheronda and I'm with Home Depot customer service. I apologize for your experience in the store. Would you mind emailing me additional details about what happened? We certainly want all of our customers treated appropriately and I'd like to look into this further for you. Please email me at sheronda_care@homedepot.com. Thank you.
Sheronda
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The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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jaberwocky
Fort Wayne, US
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Nov 07, 2011 3:57 pm EST

"and go to church every sunday, "

I love it when people feel the need to add that in when defending themselves. As of by saying that we are all going to say "oh you go to church, well that changes everything..."

and this is obviously a plug for your business, considering you mentioned the name and website.

if this "Robin" does actually exist, she should sue you for slander for publically posting her name, job, and email address on here, as well as a bogus complaint.

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Home Depot installation

Purchased a GE Microwave from Home Depot. Installer caused about $1000 damage to house. After paying them $49 for installation they say it is my fault that I didn't tell them about the freon line being located where they drilled to install. Thought everyone should know that they may do the same to you. Think twice before buying from home depot.
See the website http://hidy.us/homedepot for. court filing paper information. See site for pictures and repairs

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Home Depot hires substandard sub contractors

After years of anticipation I finally ordered my new kitchen from Home Depot. I got Thomasville cabinets and a beautiful Staron counter top. It was all very pricey but I had waited so long. Date of installation was Sept. 16. One very old man and a teenager who smoked arrived. Immediately the installer, an employee of Greencraft who contracts with Home Depot, was upset because he 'installs' and does not 'remove' old kitchens. He treated me as if this was my fault I had a kitchen. He called Greencraft and they told him he would have to do the 'tear down' because the office had made a mistake in scheduling. This old man was visibly upset and when he hung up the phone he began pulling and tearing at my almost brand new Maytag dishwasher. I asked him why he was treating it like that and he told me he was ordered to take everything out of the kitchen. He continued pulling and tearing at the dishwasher door. I was so upset I called Home Depot management and one of their employees at home. When I went back to the kitchen he was still tearing at the door. I told him I watched it be installed and the men had screwed something toward the bottom. He then bent down and uscrewed it and pulled the dishwasher out. He also caused a leak in my water valve, shorted wires coming from the stove vent. He used screws that were too long and broke out into the next cabinet even splitting the wooden cabinet frame. Home Depot has since repaired all the damage this installer did but my dishwasher is still broken. A Home Depot employee came to inspect it and observed the latch has been broken as well as the door gasket. I am waiting for a new dishwasher. and waiting and waiting. There seems to be a battle between who will pay for it and all I know is I have $10, 000 worth of what are now 'scratch and dent' Thomasville cabinets and a broken dishwasher. Calls to Home Depot Corporate has resulted in...'Oh that's terrible. I'll call you next week and find out if this has been resolved." I have been told that the particular installer no longer works for Greencraft. That doesn't help me now. Home Depot never should have contracted with a company that hires such workers.

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GARY DECKER
Alamogordo, US
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Jun 18, 2013 2:18 pm EDT
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I ordered a new granite counter top...when it was installed I found it was to wide, cuts were terrible and the sink cut was to big. Home Depot refused to replace the counter top and after three weeks gave me a check for half...I refuse to do any further business with HOME DEPOT.

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Home Depot incompetence and arrogance

I have a credit account with Home Depot, which when I logged onto their web site at the end of September 2011 showed a zero balance. I attempted to use the card on October 8, 2011 and the charge was dec lined due to a past due balance. Home Depot has apparently changed my account number and failed to bill me online or through the mail. This is not only irresponsible and incompetent; it violates the Fair Credit Reporting Act

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HomeDepot_Care
Atlanta, US
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Oct 11, 2011 3:55 pm EDT
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Hi my name is Sheronda and I'm with Home Depot customer care. This doesn't sound right and I'd like to get you in touch with a credit specialist so that this can be resolved. Please email me at sheronda_care@homedepot.com. Thanks!

Sheronda
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The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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Home Depot vinyl fencing-special order

I Placed a special order for vinyl fencing at Home Depot Store #1552. On 09-07-11 I received a message stating the vinyl fencing I ordered was in and ready for pick-up. Went to pick up order same day and no one was able to locate the order at the store. I was told they think they see it but it's buried to come back the next day and they promise to have it sitting up front. Went back the next day 09-08-11, vinyl fencing was not up front and still unable to locate. 09-09-11 received a message stating that order was found. 09-09-11 picked up order. Got home with order and unpackaged and had damaged incorrect posts, no gate, and a completely different panel. 09-10-11 called Home Depot and was asked to take pictures and if I could bring back the damaged, incorrect posts and the completely different panel. I said I could than come to find out I had to take the car to the shop and was not able to return merchandise until Monday 09-12-11. Returned the order and they re-ordered. I was told to give the order a couple weeks to be delivered to the store. A couple weeks +++ went by and I have not received a call from Home Depot, so I called Home Depot on 09-29-11. Later in the day of 09-29-11 I got a message stating that the order was tracked and would be delivered today @ 10:00 by Freight Company and the other would be delivered by UPS at the end of the day. I received a message on 09-29-11 stating the special order has come in today and is ready for pickup. After work on 09-29-11 I went to pick up the order. I was there for 30 minutes and was told that all of the order was not delivered. The only thing out of the order they had was the 2 pickets. 09-30-11 Home Depot left a message stating that the order was tracked again and it would be shipped out today 09-30-11. 09-30-11 @ 1152 Home Depot left message stating BAD NEWS after got off the phone with USF shipping company he was informed they could not find the order at all and Home Depot would not here anything from the shipping company until Monday 10-03-11 and once Home Depot got to the bottom of this that they would ship the merchandise to me. I called 09-30-11 PM and talked to another associate there at Home Depot that was given to me in case if by chance the order came in later in the day. Nothing, I asked at the time if I could get reimburse some money back for this fencing and I was told I would have to talk to the associate that has been working with me and another time while I was at the store I asked if Home Depot was going to have the fencing installed for me free of charge (one or the other) I would have been happy with either, but I got nothing out of this except a bigger percentage of grass I will have to replace. The purpose of this vinyl fence was to block the dog's from getting on the sod that I just recently laid, and at the time of the order the employee that entered the order said delivery say's four weeks, but they give more time on delivery than what it really take, because it was really a concern to me to have to wait that long. He said it would be more like two weeks. So I was ok with that. Finally 10-11-11 I received a call from Home Depot stating the special order is there at the store ready for pick-up. No delivery. After work I picked up the order. Placed a special order for vinyl fenceing at Home Depot Store #1552. On 09-07-11 I recieved a message stating the vinyl fencing I ordered was in and ready for pick-up. Went to pick up order same day and no one was able to locate the order at the store. I was told they think they see it but it's burried to come back the next day and they promise to have it sitting up front. Went back the next day 09-08-11, vinyl fencing was not up front and still unable to locate. 09-09-11 recieved a message stating that order was found. 09-09-11 picked up order. Got home with order and unpackaged and had damaged, incorrect posts, no gate, and a completely different panel. 09-10-11 called Home Depot and was asked to take pictures and if I could bring back the damaged, incorrect posts and the completely different panel. I said I could than come to find out I had to take the car to the shop and was not able to return merchandise until Monday 09-12-11. Returned the merchandise that they needed to re-order. Was told to give the order a couple weeks to be delivered to the store. A couple weeks +++ went by and I have not recieved a call from Home Depot, so I called Home Depot on 09-29-11. Later in the day of 09-29-11 I got a message stating that the order was tracked and would be delivered today @ 10:00 by freight company and the other would be delivered by UPS at the end of the day. I received a message on 09-29-11 stating the special order has came in today and is ready for pickup. After work on 09-29-11 I went to pick up the order. I was there for 30 minutes and was told that all of the order was not delivered. The only thing out of the order they had was the 2 pickets. 09-30-11 Home Depot left a message stating that the order was tracked again and it would be shipped out today 09-30-11. 09-30-11 @ 1152 Home Depot left message stating BAD NEWS after got off the phone with USF shipping company he was informed they could not find the order at all and Home Depot would not here anything from the shipping company until Monday 10-03-11 and once Home Depot got to the bottom of this that they would ship the merchandise to me. I called 09-30-11 PM and talked to another accociate there at Home Depot that was given to me in case if by chance the order came in later in the day. Nothing, I asked at the time if I could get reimburst some money back for this fencing and I was told I would have to talk to the associate that has been working with me and another time while I was at the store I asked if Home Depot was going to have the fencing installed for me free of charge (one or the other) I would have been happy with either, but I got nothing out of this except a bigger percentage of grass I will have to replace. The purpose of this vinyl fence was to block the dog's from getting on the sod that I just recently layed, and at the time of the order the employee that entered the order said delivery say's four weeks, but they give more time on delivery than what it really take, because it was really a concern to me to have to wait that long. He said it would be more like two weeks. So I was ok with that. Finally 10-11-11 I recieved a call from Home Depot stating the special order is there at the store ready for pick-up. No delivery. After work picked up the order.

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gnscjfw
Toronto, CA
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Oct 08, 2011 5:44 am EDT
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Phew!
I would have kicked ###, seriously.
Had you said, " WHERE IS MY F***ING LUMBER YOU DAMN ###S?" you would have had it a lot sooner, trust me.

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9:16 pm EDT

Home Depot scam

I purchased an LG refrigerator at the Forest Park Home Depot on November 28th and with it was given a delivery date of 19 December.

On 17 December, only two days before the delivery date, I was finally called and told the refrigerator was on back order and they would have to call me in a few days to schedule a new delivery date. They said they "might" be able to move one from another delivery warehouse, and then reschedule.

I went into the Home Depot to complain about the delay, for which I received no apology or offer of compensation for my time, and was there told that it had already been rescheduled for 26 December without consulting my schedule.

I was unavailable that day, so had to reschedule AGAIN, for Dec 31.
I was then called on 30 Dec just to be informed that they wished to reschedule the delivery to 6 January. I refused, hung up, went to Home Depot and canceled the purchase.

I had planned to purchase 3 other appliances from that store, but will no longer do so due to the horrible service I received.

The only thing remotely close to an apology I received was an explanation of how backed up the were due to unexpected Black Friday sales.
Back-ups on their end are not my problem, but theirs. During this entire process I was bounced from the store, to the delivery service, to LG, and back again.

As a customer, I don't want to hear how poor planning for the holidays, or a deficient shipping program doesn't allow sales to accurately plan deliveries. I want to hear solutions.

Only one person in the entire process tried to take ownership of the issue, and offered an apology. I would like to thank Ed at Home Depot for his Customer Service.

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Valerie
Valerie
US
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Sep 26, 2008 7:44 am EDT

Bought YARD MACHINE @ Home Depot June 2007 after mowing for the 2nd time it quit steering in the direction i wanted it to go so i returned it to Home Depot after three weeks i got it back and tried to use it again after only a few minutes it would not respond again! Took it to a home depot in fort smith AR. They told me to take it to their repair shop after a few weeks got it back only to last through one mowing it now sits as a wasted $900.00 + piece of junk in the back yard don't count on Home Depot warranty.

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Home Depot installation of french doors

I purchased french doors that were installed by a subcontractdd installer October 2010. These doors from day one were installed incorrectly. The doors sagged and the the were misaligned. I called Home Depot to have the installer back out to readjust the doors to were he could not fix the problem permenantly. This was in April. In July Home Depot sent someone out to take pictures for the manufacturer. After sveeral attempts to try to speak to either Al the store manager Charkes the District manager, either one does not want to call me back and no one wants to give me a regionals phone number to file a complaint. I spent over $3000 on damaged doors and NO ONE at Home Depot wants to help!
That is just bad business! I will continue to try to reach some one who is willing to help.

If anyone can provide me a phone number or name that I can contact, that would be much appreciated.

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HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Sep 12, 2011 1:42 pm EDT
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Hi my name is Sheronda and I'm with Home Depot customer care. Please email me your order details to sheronda_care@homedepot.com. I'll take a look into this for you.

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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There is an assitant store manager who was transferred to this store. He was transferred there because of problems he had in another store. He immediately came into our store and started perusing everyones attendance record. He has singled out women, having tenured women who had been there 18 years and 13 years, fired. He then focused on me, a woman, and...

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Home Depot no countertops after 12 weeks

Paid for Wilson Art countertops on May 2nd 2011 and it is now August the 1st and still no countertops. Given the run around by HomeDepot and the countertop vender Custom Counter Tops of madison, Ohio. The Madison people quit doing work for Homedepot and now L. E. Smith has the order, which was measured again on the 21st of July by L. E. Smith for the job that custom counter was suppose to do. The ashland expiditor says she will contact L. E. Smith to see when the work will be done. John the MOD on duty said on Tues. July 26th 2011 he would check into the matter some more. After spending over 7, 000 dollars cash. My husband and I will not darken the doors of Ashland homedepot to shop again after being told counter would be 3 to 4 weeks way back on may the 2nd. We have gotten nothing but" well there was all those special orders. " Our motto don't shop now where you see any signs that say special orders. We are trying to finish a new home. Frig and stove delivered by homedepot and sink and faucets still in box since May 2nd 2011

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HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Aug 01, 2011 2:21 pm EDT
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John, we apologize for the inconvenience that this has caused. Would you mind emailing me your order information? I'd like to assist. Thanks!

Sheronda
Social Media Specialist
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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11:14 pm EDT
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Home Depot poor service

-End of April I brought in a bid from Menards to see if H.D. would match the price. Justin from the pro desk compiled a list of materials, and blue print for the garage (34'x24') and advised me that H.D. would be able to match the price. I sent his material list and blueprint in to the city of Shakopee along with my building application and waited for approval from the city. After approval, I met back with Justin to finalize the price quote (choose color of siding, color of shingles, brands of nails for nail guns, ect), it was now that he informed me that he made a mistake, and forgot to add in the cost of the 2 insulated garage doors. He told me the price was going to be 1000.00 dollars more that our earlier verbal agreement (the same cost as Menards quote). I wasn't happy with this new price. He then told me that it would be nice to have the entire material list that menards was going to send with their quoted price, so I drove back to Menards to print off the entire list of materials. I was told when I arrived at Menards that they were unable to pull up the list due to the amount of time that had gone by since I printed out the price quote, and that I will have to start all over on their computer, so that is what I did. I was suprised to see that after printing out this new quote and entire material list that the price had increased by a couple of hundred dollars, when I asked the pro desk at Menards about this price difference they told me that a few of the materials where on sale during the time of the first price quote (including the garage doors). When I brought this new quote back to Justin he advised me that he was going to delegate a co-worker to go through the material list, and try and shave off some cost by seeing what they have in stock in the store instead of special ordering it.
I received a phone call a couple of days later to come back into H.D. to review my options. The first option was Justins original order with non-insulated garage doors and an insulation kit. I passed. The second I was given was a material list that I was the same price as the original, but with insulated garage doors. When I asked how they got the price down to the Menards price, I was told that they found a bunch of the material on hand at the store, and when I asked if this is the exact same as Justin's original material list, I was told that is was the same...so I agreed to purchase this option. After getting home that morning, I realized that I never picked out the color of my siding, the color of my shingles, and I did not give them the brands of my nail guns...I just assumed Justin would have me come in and do all this prior on sending out the shingles and siding?
-The first load of materials showed up on a Thursday (mid may), when I got home from work on Friday morning I started digging into the materials, to set up the walls of the garage. It was at this time that I noticed there was no lumber sent for my double bottom plate, and no lumber sent for my top plate. I drove in to H.D. and justin helped me load up that material, he also told me that he was going to give me 10% off the price of these boards...which I thought was a little weird (I just paid for the entire garage kit...shouldn't these boards been included in that price), so I paid for the boards and left.
-The following day (sat), I noticed after opening the rest of the load of materials, that there were no framing nails sent with the order, so I drove back into H.D. Being it was sat, no-one was working that new the history of my order, and when I spoke with a manager, she said there is nothing she can do about it. I paid for a box of framing nails, and went home.
-Sunday came, and once again, I noticed there was also no sheathing nails in the order, so I went back to H.D. on Monday, and luckily Justin was working and gave me a box of sheathing nails. He told me it was H.D.'s fault and that I did not have to pay for them. He also said he doesn't know what happened with my order, but he will sit down and find out where the errors came from...I still have not heard any reasons for the errors yet.
-After my rafters showed up, my second material delivery showed up as well, and the problems continued. I was told that my windows that i wanted was on back order, which wasn't a big deal. I was short 4 sheets of CDX wall sheathing that I drove in to pick up. I noticed with this second order of materials sent was multiple boxes of single roofing nails (no coiled nails), which I took back, and I think 4 or 5 boxes of various length sheathing and framing nails, which I set aside with the intentions of returning when the garage was completed. I tried to go through all my material at this time and see what else was missing or sent to me by mistake. I found there was no starter strips for my siding, no siding nails, the wrong size roof sheathing clips (which I had to stop work again and drive in to H.D. to switch out), no tyvek, no rain and ice (which I just drove quick to Lowes and bought myself), no finish strips for the siding either. I called Justin and informed him of the items I was short and he had a truck come out a couple of days later and delivered the material. When I was sheathing my roof, I was short 6 sheets of roof sheathing and more sheathing nails, so I called Justin, and he thankfully brought those out that day (after I had to speak with a supervisor). While installing my fascia boards, I was short 4 10' 2x6's so I drove in to H.D. again to get them. Being it was a weekend, and remembering all the hassle I went through other weekends...I just bought them with out trying to explain to someone the history that has been going on with this order.
Upon opening the shingles, I notice they were not even close to matching my house, so I called Justin again, and he arranged for a pick up of the shingles. 4 days had past and still no new shingles, so I called H.D. again wondering where the shingle might be, I was told that they will check into it. Later that day ABC materials called me and told my they would deliver the shingles tomorrow, which they did. When I opened the boxes with my siding in it, I then noticed that the color was not what my wife and I had in mind. I drove into H.D. and asked if I could choose a different color. I was told that the siding I received only came in the color I got (brown) or white. Any other colors would be more money. So I guess we will be stuck with this color (I wish we would have been given the color option in the beginning of this whole process). While installing the sofit, yep, you guessed it, I was short. I called Justin and told him I was short 7 sheets of soffit, and one piece of fascia. I asked to get that delivered, he said he could arrange that in a couple of days. 2 days later I received a voicemail on my phone from Justin stating that he was going to deliver the soffit and fascia, and that he was wanting to pick up some more of the misc materials that were sent to me by accident, or stuff that was left over. He stated that I have close to a 1000.00 bill tallied up at H.D. and he is hoping to shave some of what I owe with the extra materials I have. I was unable to call him back that day, and no one was home when he came to my house that day. When I got home that evening I noticed that he entered into by garage and left the material he was delivering, and he also took with him some of the material I had in my garage. I have an idea of some of the items he took with him, but I am not 100% for sure of what he all took, and there was no note left either. I have not heard anything more from Justin or anyone else for that matter at the Shakopee H.D. since this had happened. I did not want to take this experience to the cooperate level quite yet, but I don't know what else to do. I still have to put the siding up on my garage, before it is complete, and hopefully I wont have any problems with any materials during this time.
I hope no-one else will ever have to experience the countless phone calls, and trips back and forth to H.D. like I did during this project. This experience is almost too embarrassing for me to tell anyone about and the few friend and co-workers that I have shared this story with have shaken their head with disbelief.

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Valerie
Valerie
US
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Jul 17, 2008 1:09 pm EDT

I was told by home depot that my granite countertop was ready three weeks ago, yesterday july16, 2008, home depot told us they would be here to install, we waited all day, they did not show up.

Now today we had to call the installers, only to find out they will not be here till Monday. We have never been treated so poorly by any store before, we will never buy anything at home depot that has to be prepaid. I hope this will help other consumers to be aware of prepaying for anything at home depot.

Also every time I called, they said they would return my call, but never did.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Jul 21, 2011 5:48 pm EDT
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Hi Korbam,

I do apologize for the troubles you experienced during your garage door install. I will be sure to share your feedback with the management team. If you need anything further I can be contacted at stephanie_care@homedepot.com

Thanks,
Robert
Home Depot Customer Care

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3:14 am EDT
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Home Depot bad service

Bad services

The paint department is always understaffed. This is the third time that I was not able to get anybody to sell me paint. I walked to the front desk twice to beg for services. Chris at the front desk called someone to serve the paint department. Nobody showed up. I walked back and forth between the front desk and pain department, begging repeatedly for service. Twice, at the paint department, a home depot personnel walked by and promised someone would come to help me. Nobody showed up. I wasted about a half an hour with no help. I had to leave without being able to buy paint for my projects.

Is home depot in yucca valley understaffed?
Must I make an appointment for services?

I hope we will have a lowe's here soon, so I will get better services.

Read full review of Home Depot and 11 comments
Update by Nel Richardson
Jan 24, 2012 4:43 pm EST

Thank you very much for the comments.
In the meantime, Home Depot is showing efforts to improve their services. The complaint helped. I was told by their personnel that they were understaffed as Home Depot's corporate offices is cutting staffing to save money. We don't have Lowes where I live (yet). If/when there is Lowes, the competition may improve staffing matters at Home Depot.

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Reviewer89394
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Sep 22, 2015 3:56 pm EDT

I went to Home Depot in East West Hwy Hyattsville Maryland. I asked to a young female attendant for a estimate of the cost for 128 lineal foot of fence in the different materials, vinyl, composite and wood.

Before I reached her, I had to wait for her to finish flirting with a young fellow who first was flirting with another Home Depot attendant, and later on with the one who got free and asked me how she can help me. I say "flirting" because at the time the young fellow leaved the store, this attendant spanked his butt as a sign of close relationship.

I won't complaint about their intimacy but I don't know how professional such behavior is accepted by the store rules.

This lady was helpful to show me the different kind of materials, and I gave her my phone number for contact when she has the estimate ready for me.

Besides this estimate, she asked me for address, and phone number again for a contractor to contact me. She made a copy of the plan I made of the project and told me that she will call me on the next day.

Four days have passed and no calls from her.

I guess that Home Depot hires incompetent employees in order to lose money and caused me to go to Lowes, because this is my next step. Home Depot doesn't want my money, and I might spend it in the other store.

Valerie
Valerie
US
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Jul 17, 2008 9:02 am EDT

I purchased a torchiere floor lamp from Home Depot in Apopka FL. The glass bowl broke and I went to HD to inquire about a replacement globe. The lighting department employee gave me a 800 number to King of Fans. KOF told me it was not their product and gave me a number for Hampton Bay. The HB automated customer service line (God forbid being able to speak with a human), re-directed the call to Home Depot - where I spent the next 30 mins on hold and finally gave up. I am willing to pay for the replacement globe, but where can I buy it? The SKU on the lamp is 162-916 and the UPC is [protected].

Valerie
Valerie
US
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Oct 17, 2008 8:10 am EDT

I went into the Home Depot kitchen center and had a kitchen design made using the Mills Pride Brand cabinets. We used this brand because we lost our home to a fire and could only buy a few pieces at a time. We were able to purchase all of our bottom cabinets, no tops, no doors and no drawer faces. And then there no longer available to purchase or even order ! I believe that when Home Depot does a kitchen design for someone and then they decide to pull a product from their store they should contact customers just to let them know that the product will no longer be available. They have my name, my design in their computer with the brand of cabinets I was purchasing. I feel that Home Depot dropped ball and now because I cant get the rest of my cabinets I am back at square one.

Valerie
Valerie
US
Send a message
Oct 28, 2008 11:37 am EDT

I have a new door bought at Home Depot last Sunday morning. And we found that we have an etched mark on our glass center of the door. Can't remove that with our attempts. SKU # 785-210.

Valerie
Valerie
US
Send a message
Nov 04, 2008 7:26 am EST

I went to Home Depot because I thought I would be "safe" and they were a retailer I could trust. How wrong was I. They sent a smooth talking salesman out to the home "to measure". I had no intention of signing a contract but he made a big deal about how good the prices are, that refacing costs half of what it does to get new cabinets and I could get a discount only if I signed that day. If I waited till the next day, no discount. I never fall for this stuff but I thought I was dealing with Home Depot and I could trust them so I signed because remodeling was so confusing and he made it sound so easy. I also thought the price was good because it was about what my neighbor just spent on an identical kitchen. I was wrong though as I later found out my neighbor got the refacing AND granite AND plumbing for the price I paid just for refacing) The salesman also told me that this will all be done in house by Home Depot. That is a lie. Another company named US Remodelers is a subcontractor and does the work, NOT Home Depot. The people at Home Depot won't even help you with it and they tell you to call US Remodelers yourself!

The cabinets look awful. The guy left a huge seam in the middle at eye level. I made him come back and redo it. Then in looking at the cabinets, most of the doors were all hung crooked. They said my cabinets are crooked, not the doors. Well, the old doors were straight...He also did not finish edges or caulk to fill in spaces. Very shoddy work. He was always in a hurry to leave in the afternoons. He also never hauled the old countertops off and left them next to the dumpster which got me a citation. They did come out and redo everything when I complained. But the workmanship is shoddy and the product looks cheap even though they will tell you it is the top of the line. (When the salesman comes he brings a tiny sample and you can't really see how it is going to look) Not only does it look bad but I believe there is deception with their pricing. They cannot tell you how much anything cost or how they arrived at the price of the bid. It is all very suspicious. I since got an estimate from another company and it was 30% less.

Moral of the story, DO NOT THINK YOU ARE DEALING WITH HOME DEPOT BECAUSE THEY SELL SOMETHING THERE. You are not. You are dealing with another company under contract with them.

I also had alot of problems with the Home Depot people on the other things with the remodel, they were very ill informed and the woman I was dealing with at the store was very rude.

Google NBC Los Angeles and then put Home Depot in Search and you will see an investigative series about Home Depot. I wish I had done this before I went there, I never would have used them. They have actual employees stating how US Remodlers over measures and overcharges customers!

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randall.tipton
Manvel, US
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Jul 26, 2009 12:06 pm EDT

We ordered a new refrigerator, dishwaser, range, and microwave to be delivered and installed by Home Depot. When they showed up they only had the order to install the microwave, so we had to hire someone else to come back and install the range and dishwasher. The kids that delivered the appliances were clean cut, but very careless and not overly polite. They dropped the refrigerator and dented it taking it off the truck so we had to refuse delivery on that. They then proceeded to break the tile off the kitchen counter. My 10 year old witnessed one kid break it and the other one hide it in the drawer. Not only did they try to hide it, but they lied and said it was already broken. We had closed on the house the day prior...it's brand new and was NOT broken. After two attempts to have Home Depot take SOME sort of corrective action to no avail, we decided to hire someone else to fix it and simply never do business with any Home Depot ever again. I am a disabled veteran with 1 leg and cannot do things as easily as I once could, so I expected a big name like Home Depot to provide quality, dependable, and honest service. They in fact provided quite the opposite on all counts. I spent almost $8000 at Home Depot and it was one of the worst purchasing experiences of my life. Never again!

Randall Tipton

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MelindaSA
US
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Oct 25, 2011 7:03 pm EDT

Almost every time I am in that Home Depot same thing happens in almost all the depts. They lost my business on a kitchen remodel. Presently I need rehab in all other rooms and may end up going else where with better service, also, Lowes has 10% coupon in USPS change of address packet, and Sears has a 25% discount on appliances in the packet. When I explained situation to staff, they seemed to care less if they lost my business.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Jul 13, 2011 8:45 pm EDT
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Hi! This is Stephanie with Home Depot Customer Care. I'm sorry about the wait in paint. I'll check into that. Will you share more details of when you were shopping?

Thanks,
Stephanie (stephanie_care@homedepot.com)

HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Jul 30, 2009 5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, this is Michael from Home Depot Customer Care. I’m sorry about your experience with us. I would like to offer my help. If you would like to share more details feel free to send an email to: Information@homedepot.com

Michael
Customer Care
The Home Depot
Atlanta, GA 30339

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gene ski
Rocky Mount, US
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Jun 09, 2009 8:58 pm EDT

I am so mad at the service with HomeDepot, I ordered a countertop on 4-15-09 and still do not have it and it's 6-9-09 .I made a thing about this service so thay gave my customer 175.00 off the countertop, then weeks went by so i called the corp. office to get someone in the rockymount store in n.c. to fined my countertop becourse i was just getting the run around with every one in that dam store.Well i finaly go up with the one who runs the store and boy we had words, now at this time i called my customer to come down to the store and me and him get this resolved, so when he got there words went around to the mang.of the store i the contractor in buss for 30 years let my customer handle it now. at this time 6-9-09 know countertop, It's not the money now it's the way people do buss. today it's like thay don't care about the customer, just move on to the next, after time it will bite you in the ###! buss. will get bad.WORD OF MOUTH. I will take my buss. to lowes for now on, and I am a contractor I spend every day! E-mail remodel200610@yahoo.com
NOT HAPPY WITH HOME DEPOT

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8:23 am EDT
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Home Depot water damage

bought new washer at HD, had it installed in May. All seemed fine til November when I noticed water puddles, soaked carpet in my basement near my washer/bathroom @ plumbing wall. Plumber found the condensate hose (from my furnace) dangling in the plumbing wall area. Apparently, the washer contractor had removed the furnace hose from the drain pipe to fit the new washer hose. So, I didn't know this until November when the furnace kicked on and started draining all over the floor.
Home Depot said they were not responsible for installs. The contractor said 6 months had elapsed so they were not responsible at that point, install warranty had expired. They were all very rude, said the actual install was not a problem. Had damage repairs and additional plumbing expenses. Very dissatisfied w Home Depot.

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HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Jul 11, 2011 3:18 pm EDT
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Sorry to hear about the troubles. Mind letting me know who the service provider was? I'd be happy to forward the information over to them and share your concerns. Feel free to email me details to stephanie_care@homedepot.com

Thanks,
Robert
Home Depot Customer Care

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8:41 pm EDT
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Home Depot theft

Home depot home installation sub contractors to install kitchen. Everything we moved from the kitchen lined the entry to our home. We had a large box of expensive liquors go missing. I will assume liability for this because I did not stand over them the entire time they were here. I never dreamed they would smile in our faces and know that they stole from us. I cannot prove it but I know that the box was in the entry before they started and it was gone after they finished. The contact individual does not return my calls. Lesson learned. Do not use Home Depot Home Installation because they contract questionable individuals and in the future I will stick to workmen in the home like a fly on crap.

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Jun 14, 2018 11:50 am EDT
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Memorial Day weekend I bought six appliances from Home Depot, which were delivered the following week. When the Home Depot installers came, they advised they could not install the dishwasher due to the recent new kitchen flooring was hindering the old dishwasher to be taken out and advised I would have to do another work order to have the dishwasher installed at another time. Two days later I had a short power outage and noticed the oven electricity did not come back on. I called an electrician who checked and said he noticed the wires for the oven were not completed in the installation properly and caused the outage, which could have caused a fire. Also, the flooring company said there is no issue with the flooring as the dishwasher slides out easily, thus the dishwasher could have been installed at the original scheduled time. My email is goodlion1@gmail.com

HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Jul 08, 2011 1:35 pm EDT
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Hi! This is Stephanie with Home Depot Customer Care. Please contact me with more details. I'd like to look into this.

Thanks,
Stephanie (stephanie_care@homedepot.com)

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12:48 am EDT
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Home Depot kitchen installation a disaster!

We hired Home Depot for our kitchen install. When they started the install right away there were issues. The contractors they pay to service their accounts don't clean up after themselves. They left razor blades and little pieces of metal on our floor tucked underneath the fridge. We kept finding them even after a week and we have a 10 month old crawling baby! They delivered our countertop cut incorrectly. When we called them about it not being cut properly they said they knew of the issue and were going to fix it however 3 weeks later when I called again to find out when it would be delivered they said they were going to at that point put in the order which would take another 3 weeks for the company to cut it. Basically the hadn't planned on fulfilling their end of the deal because they hadn't even put in the order until I called to question them on it. Not to mention the one that was way oversized that they had already glued in place. Then we come to find all these other issues like the peninsula countertop has a hole cut out of the bottom of it that leads directly into the interior of our cabinets! They gave me multiple excuses for why I had a hole underneath like for example the hole had to be there because of our stove and if it wasn't there then the countertop would crack from the heat. So when I asked them why there wasn't a hole like that on the other side they had no reply. Then they said they would patch and fill the hole if I had a problem with it! Yes I have a problem with it! So I told them if they were going to patch it then it wasn't there due to the counter cracking because of heat! My problem being that I didn't pay $42.00/per square foot for them to deliver it cut incorrectly. Home Depot has treated me horribly throughout this ordeal and has even told me that I have issues because my expectations are too high. Am I wrong to believe if I order a service from a company and pay for my part that they shouldn't have to fulfill their obligation. Is this what our money gets us today! A bad job and extra stress living of having my daughter find something that can seriously hurt her! Seems to me that Home Depot is out to rip you off and if you don't have the money to sue them then they don't care and will continue to rip people off and leave dangerous situations for their families. These are just the major ones like I said. We still have loose outlets and pieces of the cabinet structures that aren't stable. They have said twice so far that they will fix these issues and 2 months after they are supposed to be done they have told me my expectations are too high and that they will not fix any of these issues. They have even told me just today that the silestone company that they contract out only cuts 35 out of 100 countertops without holes underneath them. Yet they continue to still use them to service their accounts! I can't warn you enough about the service you will receive from Home Depot and their contractors! Especially if you have kids or animals please beware of the dangers they subject you and your loved ones to.

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HomeDepot_Care
HomeDepot_Care
Atlanta, US
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Jun 30, 2011 8:32 pm EDT
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Hi! This is Stephanie with Home Depot Customer Care. I apologize for the issues you're having with your kitchen install. I'd like to help. Will you email your order and contact information?

Thanks,
Stephanie, Home Depot Customer Care
stephanie_care@homedepot.com

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review SO VERY incompetent was posted on May 15, 2025. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 2413 reviews. Home Depot has resolved 231 complaints.
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    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
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