Home Depot
reviews and complaints

After years of anticipation I finally ordered my new kitchen from Home Depot. I got Thomasville cabinets and a beautiful Staron counter top. It was all very pricey but I had waited so long. Date of installation was Sept. 16. One very old man and a teenager who smoked arrived. Immediately the installer, an employee of Greencraft who contracts with Home Depot, was upset because he 'installs' and does not 'remove' old kitchens. He treated me as if this was my fault I had a kitchen. He called Greencraft and they told him he would have to do the 'tear down' because the office had made a mistake in scheduling. This old man was visibly upset and when he hung up the phone he began pulling and tearing at my almost brand new Maytag dishwasher. I asked him why he was treating it like that and he told me he was ordered to take everything out of the kitchen. He continued pulling and tearing at the dishwasher door. I was so upset I called Home Depot management and one of their employees at home. When I went back to the kitchen he was still tearing at the door. I told him I watched it be installed and the men had screwed something toward the bottom. He then bent down and uscrewed it and pulled the dishwasher out. He also caused a leak in my water valve, shorted wires coming from the stove vent. He used screws that were too long and broke out into the next cabinet even splitting the wooden cabinet frame. Home Depot has since repaired all the damage this installer did but my dishwasher is still broken. A Home Depot employee came to inspect it and observed the latch has been broken as well as the door gasket. I am waiting for a new dishwasher. and waiting and waiting. There seems to be a battle between who will pay for it and all I know is I have $10, 000 worth of what are now 'scratch and dent' Thomasville cabinets and a broken dishwasher. Calls to Home Depot Corporate has resulted in...'Oh that's terrible. I'll call you next week and find out if this has been resolved." I have been told that the particular installer no longer works for Greencraft. That doesn't help me now. Home Depot never should have contracted with a company that hires such workers.

I have a credit account with Home Depot, which when I logged onto their web site at the end of September 2011 showed a zero balance. I attempted to use the card on October 8, 2011 and the charge was dec lined due to a past due balance. Home Depot has apparently changed my account number and failed to bill me online or through the mail. This is not only irresponsible and incompetent; it violates the Fair Credit Reporting Act

I Placed a special order for vinyl fencing at Home Depot Store #1552. On 09-07-11 I received a message stating the vinyl fencing I ordered was in and ready for pick-up. Went to pick up order same day and no one was able to locate the order at the store. I was told they think they see it but it's buried to come back the next day and they promise to have it sitting up front. Went back the next day 09-08-11, vinyl fencing was not up front and still unable to locate. 09-09-11 received a message stating that order was found. 09-09-11 picked up order. Got home with order and unpackaged and had damaged incorrect posts, no gate, and a completely different panel. 09-10-11 called Home Depot and was asked to take pictures and if I could bring back the damaged, incorrect posts and the completely different panel. I said I could than come to find out I had to take the car to the shop and was not able to return merchandise until Monday 09-12-11. Returned the order and they re-ordered. I was told to give the order a couple weeks to be delivered to the store. A couple weeks +++ went by and I have not received a call from Home Depot, so I called Home Depot on 09-29-11. Later in the day of 09-29-11 I got a message stating that the order was tracked and would be delivered today @ 10:00 by Freight Company and the other would be delivered by UPS at the end of the day. I received a message on 09-29-11 stating the special order has come in today and is ready for pickup. After work on 09-29-11 I went to pick up the order. I was there for 30 minutes and was told that all of the order was not delivered. The only thing out of the order they had was the 2 pickets. 09-30-11 Home Depot left a message stating that the order was tracked again and it would be shipped out today 09-30-11. 09-30-11 @ 1152 Home Depot left message stating BAD NEWS after got off the phone with USF shipping company he was informed they could not find the order at all and Home Depot would not here anything from the shipping company until Monday 10-03-11 and once Home Depot got to the bottom of this that they would ship the merchandise to me. I called 09-30-11 PM and talked to another associate there at Home Depot that was given to me in case if by chance the order came in later in the day. Nothing, I asked at the time if I could get reimburse some money back for this fencing and I was told I would have to talk to the associate that has been working with me and another time while I was at the store I asked if Home Depot was going to have the fencing installed for me free of charge (one or the other) I would have been happy with either, but I got nothing out of this except a bigger percentage of grass I will have to replace. The purpose of this vinyl fence was to block the dog's from getting on the sod that I just recently laid, and at the time of the order the employee that entered the order said delivery say's four weeks, but they give more time on delivery than what it really take, because it was really a concern to me to have to wait that long. He said it would be more like two weeks. So I was ok with that. Finally 10-11-11 I received a call from Home Depot stating the special order is there at the store ready for pick-up. No delivery. After work I picked up the order. Placed a special order for vinyl fenceing at Home Depot Store #1552. On 09-07-11 I recieved a message stating the vinyl fencing I ordered was in and ready for pick-up. Went to pick up order same day and no one was able to locate the order at the store. I was told they think they see it but it's burried to come back the next day and they promise to have it sitting up front. Went back the next day 09-08-11, vinyl fencing was not up front and still unable to locate. 09-09-11 recieved a message stating that order was found. 09-09-11 picked up order. Got home with order and unpackaged and had damaged, incorrect posts, no gate, and a completely different panel. 09-10-11 called Home Depot and was asked to take pictures and if I could bring back the damaged, incorrect posts and the completely different panel. I said I could than come to find out I had to take the car to the shop and was not able to return merchandise until Monday 09-12-11. Returned the merchandise that they needed to re-order. Was told to give the order a couple weeks to be delivered to the store. A couple weeks +++ went by and I have not recieved a call from Home Depot, so I called Home Depot on 09-29-11. Later in the day of 09-29-11 I got a message stating that the order was tracked and would be delivered today @ 10:00 by freight company and the other would be delivered by UPS at the end of the day. I received a message on 09-29-11 stating the special order has came in today and is ready for pickup. After work on 09-29-11 I went to pick up the order. I was there for 30 minutes and was told that all of the order was not delivered. The only thing out of the order they had was the 2 pickets. 09-30-11 Home Depot left a message stating that the order was tracked again and it would be shipped out today 09-30-11. 09-30-11 @ 1152 Home Depot left message stating BAD NEWS after got off the phone with USF shipping company he was informed they could not find the order at all and Home Depot would not here anything from the shipping company until Monday 10-03-11 and once Home Depot got to the bottom of this that they would ship the merchandise to me. I called 09-30-11 PM and talked to another accociate there at Home Depot that was given to me in case if by chance the order came in later in the day. Nothing, I asked at the time if I could get reimburst some money back for this fencing and I was told I would have to talk to the associate that has been working with me and another time while I was at the store I asked if Home Depot was going to have the fencing installed for me free of charge (one or the other) I would have been happy with either, but I got nothing out of this except a bigger percentage of grass I will have to replace. The purpose of this vinyl fence was to block the dog's from getting on the sod that I just recently layed, and at the time of the order the employee that entered the order said delivery say's four weeks, but they give more time on delivery than what it really take, because it was really a concern to me to have to wait that long. He said it would be more like two weeks. So I was ok with that. Finally 10-11-11 I recieved a call from Home Depot stating the special order is there at the store ready for pick-up. No delivery. After work picked up the order.

I purchased an LG refrigerator at the Forest Park Home Depot on November 28th and with it was given a delivery date of 19 December.

On 17 December, only two days before the delivery date, I was finally called and told the refrigerator was on back order and they would have to call me in a few days to schedule a new delivery date. They said they "might" be able to move one from another delivery warehouse, and then reschedule.

I went into the Home Depot to complain about the delay, for which I received no apology or offer of compensation for my time, and was there told that it had already been rescheduled for 26 December without consulting my schedule.

I was unavailable that day, so had to reschedule AGAIN, for Dec 31.
I was then called on 30 Dec just to be informed that they wished to reschedule the delivery to 6 January. I refused, hung up, went to Home Depot and canceled the purchase.

I had planned to purchase 3 other appliances from that store, but will no longer do so due to the horrible service I received.

The only thing remotely close to an apology I received was an explanation of how backed up the were due to unexpected Black Friday sales.
Back-ups on their end are not my problem, but theirs. During this entire process I was bounced from the store, to the delivery service, to LG, and back again.

As a customer, I don't want to hear how poor planning for the holidays, or a deficient shipping program doesn't allow sales to accurately plan deliveries. I want to hear solutions.

Only one person in the entire process tried to take ownership of the issue, and offered an apology. I would like to thank Ed at Home Depot for his Customer Service.

I purchased french doors that were installed by a subcontractdd installer October 2010. These doors from day one were installed incorrectly. The doors sagged and the the were misaligned. I called Home Depot to have the installer back out to readjust the doors to were he could not fix the problem permenantly. This was in April. In July Home Depot sent someone out to take pictures for the manufacturer. After sveeral attempts to try to speak to either Al the store manager Charkes the District manager, either one does not want to call me back and no one wants to give me a regionals phone number to file a complaint. I spent over $3000 on damaged doors and NO ONE at Home Depot wants to help!
That is just bad business! I will continue to try to reach some one who is willing to help.

If anyone can provide me a phone number or name that I can contact, that would be much appreciated.

Paid for Wilson Art countertops on May 2nd 2011 and it is now August the 1st and still no countertops. Given the run around by HomeDepot and the countertop vender Custom Counter Tops of madison, Ohio. The Madison people quit doing work for Homedepot and now L. E. Smith has the order, which was measured again on the 21st of July by L. E. Smith for the job that custom counter was suppose to do. The ashland expiditor says she will contact L. E. Smith to see when the work will be done. John the MOD on duty said on Tues. July 26th 2011 he would check into the matter some more. After spending over 7, 000 dollars cash. My husband and I will not darken the doors of Ashland homedepot to shop again after being told counter would be 3 to 4 weeks way back on may the 2nd. We have gotten nothing but" well there was all those special orders. " Our motto don't shop now where you see any signs that say special orders. We are trying to finish a new home. Frig and stove delivered by homedepot and sink and faucets still in box since May 2nd 2011

-End of April I brought in a bid from Menards to see if H.D. would match the price. Justin from the pro desk compiled a list of materials, and blue print for the garage (34'x24') and advised me that H.D. would be able to match the price. I sent his material list and blueprint in to the city of Shakopee along with my building application and waited for approval from the city. After approval, I met back with Justin to finalize the price quote (choose color of siding, color of shingles, brands of nails for nail guns, ect), it was now that he informed me that he made a mistake, and forgot to add in the cost of the 2 insulated garage doors. He told me the price was going to be 1000.00 dollars more that our earlier verbal agreement (the same cost as Menards quote). I wasn't happy with this new price. He then told me that it would be nice to have the entire material list that menards was going to send with their quoted price, so I drove back to Menards to print off the entire list of materials. I was told when I arrived at Menards that they were unable to pull up the list due to the amount of time that had gone by since I printed out the price quote, and that I will have to start all over on their computer, so that is what I did. I was suprised to see that after printing out this new quote and entire material list that the price had increased by a couple of hundred dollars, when I asked the pro desk at Menards about this price difference they told me that a few of the materials where on sale during the time of the first price quote (including the garage doors). When I brought this new quote back to Justin he advised me that he was going to delegate a co-worker to go through the material list, and try and shave off some cost by seeing what they have in stock in the store instead of special ordering it.
I received a phone call a couple of days later to come back into H.D. to review my options. The first option was Justins original order with non-insulated garage doors and an insulation kit. I passed. The second I was given was a material list that I was the same price as the original, but with insulated garage doors. When I asked how they got the price down to the Menards price, I was told that they found a bunch of the material on hand at the store, and when I asked if this is the exact same as Justin's original material list, I was told that is was the same...so I agreed to purchase this option. After getting home that morning, I realized that I never picked out the color of my siding, the color of my shingles, and I did not give them the brands of my nail guns...I just assumed Justin would have me come in and do all this prior on sending out the shingles and siding?
-The first load of materials showed up on a Thursday (mid may), when I got home from work on Friday morning I started digging into the materials, to set up the walls of the garage. It was at this time that I noticed there was no lumber sent for my double bottom plate, and no lumber sent for my top plate. I drove in to H.D. and justin helped me load up that material, he also told me that he was going to give me 10% off the price of these boards...which I thought was a little weird (I just paid for the entire garage kit...shouldn't these boards been included in that price), so I paid for the boards and left.
-The following day (sat), I noticed after opening the rest of the load of materials, that there were no framing nails sent with the order, so I drove back into H.D. Being it was sat, no-one was working that new the history of my order, and when I spoke with a manager, she said there is nothing she can do about it. I paid for a box of framing nails, and went home.
-Sunday came, and once again, I noticed there was also no sheathing nails in the order, so I went back to H.D. on Monday, and luckily Justin was working and gave me a box of sheathing nails. He told me it was H.D.'s fault and that I did not have to pay for them. He also said he doesn't know what happened with my order, but he will sit down and find out where the errors came from...I still have not heard any reasons for the errors yet.
-After my rafters showed up, my second material delivery showed up as well, and the problems continued. I was told that my windows that i wanted was on back order, which wasn't a big deal. I was short 4 sheets of CDX wall sheathing that I drove in to pick up. I noticed with this second order of materials sent was multiple boxes of single roofing nails (no coiled nails), which I took back, and I think 4 or 5 boxes of various length sheathing and framing nails, which I set aside with the intentions of returning when the garage was completed. I tried to go through all my material at this time and see what else was missing or sent to me by mistake. I found there was no starter strips for my siding, no siding nails, the wrong size roof sheathing clips (which I had to stop work again and drive in to H.D. to switch out), no tyvek, no rain and ice (which I just drove quick to Lowes and bought myself), no finish strips for the siding either. I called Justin and informed him of the items I was short and he had a truck come out a couple of days later and delivered the material. When I was sheathing my roof, I was short 6 sheets of roof sheathing and more sheathing nails, so I called Justin, and he thankfully brought those out that day (after I had to speak with a supervisor). While installing my fascia boards, I was short 4 10' 2x6's so I drove in to H.D. again to get them. Being it was a weekend, and remembering all the hassle I went through other weekends...I just bought them with out trying to explain to someone the history that has been going on with this order.
Upon opening the shingles, I notice they were not even close to matching my house, so I called Justin again, and he arranged for a pick up of the shingles. 4 days had past and still no new shingles, so I called H.D. again wondering where the shingle might be, I was told that they will check into it. Later that day ABC materials called me and told my they would deliver the shingles tomorrow, which they did. When I opened the boxes with my siding in it, I then noticed that the color was not what my wife and I had in mind. I drove into H.D. and asked if I could choose a different color. I was told that the siding I received only came in the color I got (brown) or white. Any other colors would be more money. So I guess we will be stuck with this color (I wish we would have been given the color option in the beginning of this whole process). While installing the sofit, yep, you guessed it, I was short. I called Justin and told him I was short 7 sheets of soffit, and one piece of fascia. I asked to get that delivered, he said he could arrange that in a couple of days. 2 days later I received a voicemail on my phone from Justin stating that he was going to deliver the soffit and fascia, and that he was wanting to pick up some more of the misc materials that were sent to me by accident, or stuff that was left over. He stated that I have close to a 1000.00 bill tallied up at H.D. and he is hoping to shave some of what I owe with the extra materials I have. I was unable to call him back that day, and no one was home when he came to my house that day. When I got home that evening I noticed that he entered into by garage and left the material he was delivering, and he also took with him some of the material I had in my garage. I have an idea of some of the items he took with him, but I am not 100% for sure of what he all took, and there was no note left either. I have not heard anything more from Justin or anyone else for that matter at the Shakopee H.D. since this had happened. I did not want to take this experience to the cooperate level quite yet, but I don't know what else to do. I still have to put the siding up on my garage, before it is complete, and hopefully I wont have any problems with any materials during this time.
I hope no-one else will ever have to experience the countless phone calls, and trips back and forth to H.D. like I did during this project. This experience is almost too embarrassing for me to tell anyone about and the few friend and co-workers that I have shared this story with have shaken their head with disbelief.

bought new washer at HD, had it installed in May. All seemed fine til November when I noticed water puddles, soaked carpet in my basement near my washer/bathroom @ plumbing wall. Plumber found the condensate hose (from my furnace) dangling in the plumbing wall area. Apparently, the washer contractor had removed the furnace hose from the drain pipe to fit the new washer hose. So, I didn't know this until November when the furnace kicked on and started draining all over the floor.
Home Depot said they were not responsible for installs. The contractor said 6 months had elapsed so they were not responsible at that point, install warranty had expired. They were all very rude, said the actual install was not a problem. Had damage repairs and additional plumbing expenses. Very dissatisfied w Home Depot.

Home depot home installation sub contractors to install kitchen. Everything we moved from the kitchen lined the entry to our home. We had a large box of expensive liquors go missing. I will assume liability for this because I did not stand over them the entire time they were here. I never dreamed they would smile in our faces and know that they stole from us. I cannot prove it but I know that the box was in the entry before they started and it was gone after they finished. The contact individual does not return my calls. Lesson learned. Do not use Home Depot Home Installation because they contract questionable individuals and in the future I will stick to workmen in the home like a fly on crap.

We hired Home Depot for our kitchen install. When they started the install right away there were issues. The contractors they pay to service their accounts don't clean up after themselves. They left razor blades and little pieces of metal on our floor tucked underneath the fridge. We kept finding them even after a week and we have a 10 month old crawling baby! They delivered our countertop cut incorrectly. When we called them about it not being cut properly they said they knew of the issue and were going to fix it however 3 weeks later when I called again to find out when it would be delivered they said they were going to at that point put in the order which would take another 3 weeks for the company to cut it. Basically the hadn't planned on fulfilling their end of the deal because they hadn't even put in the order until I called to question them on it. Not to mention the one that was way oversized that they had already glued in place. Then we come to find all these other issues like the peninsula countertop has a hole cut out of the bottom of it that leads directly into the interior of our cabinets! They gave me multiple excuses for why I had a hole underneath like for example the hole had to be there because of our stove and if it wasn't there then the countertop would crack from the heat. So when I asked them why there wasn't a hole like that on the other side they had no reply. Then they said they would patch and fill the hole if I had a problem with it! Yes I have a problem with it! So I told them if they were going to patch it then it wasn't there due to the counter cracking because of heat! My problem being that I didn't pay $42.00/per square foot for them to deliver it cut incorrectly. Home Depot has treated me horribly throughout this ordeal and has even told me that I have issues because my expectations are too high. Am I wrong to believe if I order a service from a company and pay for my part that they shouldn't have to fulfill their obligation. Is this what our money gets us today! A bad job and extra stress living of having my daughter find something that can seriously hurt her! Seems to me that Home Depot is out to rip you off and if you don't have the money to sue them then they don't care and will continue to rip people off and leave dangerous situations for their families. These are just the major ones like I said. We still have loose outlets and pieces of the cabinet structures that aren't stable. They have said twice so far that they will fix these issues and 2 months after they are supposed to be done they have told me my expectations are too high and that they will not fix any of these issues. They have even told me just today that the silestone company that they contract out only cuts 35 out of 100 countertops without holes underneath them. Yet they continue to still use them to service their accounts! I can't warn you enough about the service you will receive from Home Depot and their contractors! Especially if you have kids or animals please beware of the dangers they subject you and your loved ones to.

Made a supid decision to purchase new kitchen cabinets from Home Depot. this project started about Feb. 7, 2011. Its June 23, 2011 and stil not finished.
Since I made payment in full, I got zero help from 4 different employees in their kitchen and bath department to iron out problem after problem.
First disaster, I was told the entire price and agreed and paid. But they left out the counter top from the order. I believe their intentions was to avoid quoting a price over $10, 000 to keep me from backing out of the deal. Two weeks later they ask me to come in and pay for the countertop. HUH? another $1200. somewhere, their employees or the Cabinet company American Woodmark screwed up the parts list, the home installer had overestimed more work than was necessary.
This led to many revisons of the bill and the HD employees failed to provide me with revised bills to track the price adjustments and refunds due to me.
When the cabinets were installed, too many parts were sent and the refunds on the not needed pieces were much lower than I had paid. but no explanation provided. the kitchen and bath people would not even talk to me. The expeditor at the store never ever contacted me. I was told she would be calling almost daily. so the cabinets were in and the countertop company tried to drag out the installation another two months. no help from the HD expeditor. American Woodmark sales rep's attitude was horrible. some cabinet doors were warped and needed replaced. Plastic shipping clips were impossible to remove to adjust shelf height. They should have supplied metal pins to replace the clips.
the installer made a mistake in the sink plumbing and the leak, bubbled up the surface of the sink cabinet and warped the side boards. and the paint peeled off from a leak that was no more than 16 oz of drain water.

My basic complaint is simple, zero cooperation once I paid the bill and the installation time was 3 months too long. I am due several small refunds, corrected refunds.
The installer was the only person who cared about the job being done right.

went in to purchase an air compresser, and a whole house generator.
stood around 15 - 20 minutes trying to get help. Finally got help from a young boy that really could not answer my questions and went to "find someone". I was just left, no one came back. I went to service desk and made comment "I guess I will have to go to Lowes". The little girl replies back "OK, have a nice day". I guess Home Depot does not want to sell high ticket itmes in these tight times, but sends people away to Lowes...OK by me.

I am the wife of a deployed soldier. My husband opened an account with home depot while I was pcsing to alaska. He didn't add me to the account because it wasn't on his mind. Two months later, he deployed to fight this fight. I was told that I could not add myself to the account. They said he would have to call and do so. So he did, mind you I missed a phone call in doing so. They still refused to add me because my husband had no contact number to be reached by! I faxed my special power of attorney. I was told no, again! Then as I tried to close the account due to a lack of understanding on their behalf, I was told I would be charged $14.95! What is this?! We opened this account not because we need a line of credit, but because we are newlyweds and trying to build a credit history together. I will boycott home depot from this point further.

mower is one year old. would not start this year and took it to an ariens factory authorized repair shop on may 2, 2011. they have had it since then and every time I call they tell me that the carburater is on back order from the factory, which is in CHINA. Ariens says that even though the kohler engine is on their machine it is not their problem but kohlers.

I went to the store on 6/17, to return a tropical plant. The store manager, James Brown, refused the return, saying that tropicals are not returnable. I asked him where in the store does it say that, and he admitted that there isn't any sign. He then pointed to a line in the return policy, "The Home Depot reserves the right to limit or refuse to
accept the return of merchandise at any time and for any reason." I asked him, when he applies that line, what was the reason? He replied, that the line in the policy was the reason, so essentially, he refused my return at his will, without any reason. I think this
is deceptive business practice. The store is selling things with the impression that they are returnable, but refuses to honer the return policy.
I also suspect racial discrimination, because I do not believe the store never accepted return of tropicals, and the manager just singled me out, possibly because I am Asian.

I work at Home Depot, and for the first time I was sickened buy the actions of customers today! Why do customers act like children on a play ground when they visit a store? Now not all customers do this, but a select few do! I'm sure each store has there customers that have been just total [censored] bags! Now before all you customers start a riot please under stand, Home Depot employees for the most part are not making your lives hell in the store. Now there are tho'es special employees at Home Depot that I would love to just drop kick in the face! That doesn't just stop at Associate's, I'm talking ASM's and store managers too. You as a customer have rights, as do we as people working for you.

I have some basic rules of thumb! As a customer, does and don'ts!
1. Don't walk in to any store thinking you can just demand any thing! You can, but the Associate's are not trained to deal with this! You will end up pissing some one off! Some times its just regular customers that are going to stick up for the Associate (and beet your [censored] in the parking lot for being a [censored] bag), and is now dumb founded you want some huge discount cause you have 5 coupons, bounced to 3 different companies and now want a price match along with the box is open and your a vet! Bringing the grand total of your $400.00 mower to $5.98 with your now 98.756% discount! STOP being so cheep!

2. If an Associate cant do some thing, they CANT do it! A manager may be able to. Don't make your issue the Associate's! FFS you just met them 4 min ago! Dont get pissy, If they say they cant its most likely cause at the Associate level they cant! Ask for a manager, that's why an Associate makes $9.50/h and a manager makes $20.00/h, They can and will deal with any issues you may have.

3. If you would beat the crap out of a complete stranger for crapping on your living room floor then don't crap in a Home Depot! IE.
a. Ask for help before climbing the racking! ITS NOT SAFE! if your dumb [censored] falls, all Associate's and above pay for your stupidity!
b. Don't open boxes if you want to look at some thing! That's why there are displays, now I know there are not displays for every thing but most things there are! In my store, if you open it, I will be asking you to purchase it!
c. Service dogs! Need I say more? Guess so. A service dog is the ONLY pet allowed in a Home Depot. Now, again just like the crappy customers there are customers that take care of there dogs when they visit a store. And I thank them all day. Its the ones that let there dog run around the store pissing, crapping, barking, and recently biting customers. I mean WTF, hello!
d. Kids in a working warehouse? That's kinda like service dogs! There are big [censored] forklifts that last time I checked can't stop on a dime! kid vs. forklift? just Google it!
The above is just a few of the, don't crap in my lawn and I wont crap in yours! And Im looking past having to pick up after all the customers that stash there coffee cups, pop cans, water bottles candy bar wrappers and just plane trash where ever they stuff it! Looking past all the thief's, and dumb [censored] that cant read or come in looking for some thing that is found on line. "but your web page says you have it! Guess what people Im here the and we don't have it! Looking past the people looking to stock the cute cashiers, and cant find the pissers to OD on some drugs passing out in the bathroom's. Also looking past the tweeker's that once in the bathrooms after they stuffed the leather man you know they must have paid for in there pants start stealing all the copper off the sinks in the bathrooms. I am very forgiving. BTW I love it when a customer comes in to the brake room and steals a lunch! That's the best one!

Next is a big issue for me. Fork lifts people. The home Depot has an SOP rule, its called the "Zone of Safety" it is simply this. No one can enter a zone of safety. The zone is 4 feet on both left and right of the lift truck and 10 feet in the direction of travel. Why is it when a Associate tells a customer this they still just walk there happy [censored] where they where just told not to? Why? Why would any one walk with in 10 feet of the lift truck on any side? You do know some one has died to make this rule? Its there for a reason!

Next banners, again WTF people. Its a banner blocking off an aisle, and what do some customers do? Open it and walk there impatient [censored] in, to get the product they want! A 10 yo little girl in California died because Home Depot didn't use them, now we do! Stop walking through them please!

Im sure I could go on but I want to go to bed now!

Food for thought, stop being a [censored] bag! be nicer to people not just Associate's but just people in general.

Oh ya one more! We cant load past your GVW, we as Associate's can and will be fired for over loading a rig! So stop asking for a full unit of OSB (3600 LBS) on you home made butt end of a truck trailer, and we wont load your VW with a pallet of concrete (3900LBS), also wont load a unit of block (2600 LBS and UP) in your ranger. We dont care if last week you had any of the following loaded in your truck,
a.100 people (dont care)
b.5 yards of rock (dont care)
c.my wife or my mom(dont care) LOL really dont care
And we really dont care if just yesterday Bob loaded the same thing, I am not Bob and Bob is now deserving a kick in the face!

Have a nice day!
Associate @ a Home Depot near you.

This is a complaint against the home depot department store # 6374 and manufacturer of two pressure washing machines husky and kohler which are defected and I purchased them from home depot department store (#6374) tallahassee, florida 32304…

march 7, 2009 I purchased a new husky pressure washer cleaner from the home depot department store # 6374 on receipt#: [protected] at the price of $321.46 dollar’s.

march of 2009 I pulled the husky pressure washer cleaner out of box and prepared the equipment for a project. model#:hu80709/hu80911

according to the operational manual you should inspect the husky pressure washer cleaner before using… the equipment was inspected by me and the husky pressure washer cleaner passed according to the operational manual.

I began to start the husky pressure washer cleaner and the husky pressure washer cleaner would not start… after several attempts to start the husky pressure washer cleaner the equipment still would not start…

I returned the husky pressure washer equipment back to home depot department store #6374 in march 2009. customer service replaced the machine with a kohler pressure washer cleaner. I was very satisfied with the customer service I received at home depot department store #6374

After receiving the (new) kohler pressure washer I brought the item home and began to inspect the equipment according to operational manual. the inspection was done and check out okay….

I began using the new kohler pressure washer cleaner for a project at my home. as I was cleaning the new kohler pressure washer cleaner shut down. so, I started the new kohler pressure washer cleaner again and start working. the new kohler pressure washer finished the project. I cleaned the new kohler pressure washer cleaner and placed it in storage.

May 2010, I pulled the new kohler pressure washer cleaner out of storage and began to use the equipment for the same project as last year. 2009

in the process of me working the new kohler pressure washer cleaner shut down. at this time I attempt to started the equipment again several times. as I was working my project the new kohler pressure washer cleaner shut down again….

I look into the operational manual trying to find out the cause of the equipment shutting down for no reason. the operational manual had no information on the shutting down problem.

I went back to the home depot department store #6374 and purchased a new filter and spark plug for the kohler pressure washer cleaning. (copy attached)

The new filter and spark did not work on the new kohler pressure washer cleaner as I attempt to started the equipment with the new filter and spark installed.

At this point, I brought the new kohler pressure washer equipment back to home depot department store and exampled to customer service how the new kohler pressure washer cleaner was running, shutting down for no reason… I also informed customer service that I just purchases a new filter and spark plug to see if these parts would help and stop the new kohler pressure washer equipment from shutting down…

Customer service informed me that the home depot department store only carry 90 day warranty and the manufacturer carry the two year warrtany only on the emission control system…

Home depot department store customer service informed me that my 90 days had expired with the store #6374 in 2009 and there is nothing home depot can do for me as far as the warranty agreement concerned. (my 90 days warranty ran out with the first defected pressure washer– husky).

Customer service informed me that I was still covered under the manufacturer two year warranty agreement and only had a few days before that warranty expired on equipment emission control system.

The only thing home depot department store can offer me is to send the kohler pressure washer out to a service repair shop at my expense. I would be charged for by the repair shop. for them to find out why the new kohler pressure washer cleaner is shutting down.

I was not and still not, happen with this agreement to pay for the repairs service. i’m spending money already for a new pressure washer cleaner just purchased last year.

Home depot department customer service gave me no other choice but to take the agreement. to pay for the repair service on new purchased equipment.

I was very upset and dis-satified with the whole purchasedand wanted my money back. (copy attached)

in 2010, the kohler pressure washer was send to the service repair shop for repairs by home depot department store (#6374

after (one) month the service shop returned the machine to home depot department store #6374. I was contacted by home department store customer service informing me that the kohler pressure washer is back in the store.

The home depot department store customer service handed me a receipt showing the price owned on the repairs $92.22 dollar’s, (receipt #:[protected]). according to the work order document I notice the repair shop did the same thing I did, changed the filter and spark plug. why would this service be needed on a new pressure washer cleaner that is only two years old?

after paying the charges I look at the repair shop work order receipt and notice that the repair shop did the same thing I did which I already explained to customer service at the home depot department store #6374 that I have already replaced the filter and spark plugs parts. (please see attached document).

You will see the information on the (attached copy) showing what the repair shop service man or woman wrote down. I informed home depot department store customer service that I am being charged for parts I already replaced.

the home depot department store (#6374) customer service informed me there is nothing else they can do for me. customer service told me I can call the manufacturer and see what can come out of that call to them with your new purchased pressure washer equipment with the warranty about come to the end.

I took the kohler pressure washer cleaner home and started the equipment to see if the equipment is running and not shutting down. I did not check the water pressure at this time because everything was okay. (wrong!) I had no ideal the equipment did not have any water puressure coming from equipment since it just came back for the repair shop. I placed the kohler pressure washer cleaner in storage for the season before I check and notice their where no water pressure coming from the machine.

may 27, 2011 I pulled the kohler pressure washer cleaner out of storage for work I needed to finish from last year. I did my regular inspection on the equipment and began process all the connections and parts. after all the parts had been connected properly I began to use the equipment. then I notice that the kohler pressure washer cleaner did not have any water pressure….

Then I began checking everything on the machine and all of it parts to see if everything was in tack. so, I began replaces things: the hose, spray handle, check the oil, check the gas (regular), check the spark plug, check all connected parts, made sure water was getting the equipment and all these things was good. this is a three years old pressure washer cleaning, how can this be?

I called customer service again at home depot department store #6347 and informed customer service about the kohle pressure cleaner not producing water pressure and the repair shop wrote down they repaired the equipment.

Home depot department store, customer service responsed with you can buy another pressure washer cleaner and get at store discount.

the response I received did not make any since……

Conclusion:

after all the trouble I been through with this purchases. this is what I am asking for a total refund for everything I paid out on repairs and receive better brand pressure washer cleaner. how can the be with a new product?

please see attached documents on all the monies I spended out on these two pressure washer cleaner.

not right!

not satified!

need closeures!

serial number#: [protected] kohler pressure washer cleaner.

Please look over all the attached documents and give me a call about my options to solve this problem…

Sincerely, not satisfied with this purchases

Carl mckissick
2942 byington circle
Tallahassee, florida 32303
Cell # [protected]
Faxed# [protected]
E-mail: c. [protected]@comcast.net

I bought an awning from The Home Depot. It proved to have a serious installation design flaw. Installation brackets prevent the awning from closing to within about 2' of fully closed. AwnTech, the awning's maker, didn't give me any tech support when I called or emailed them. Their "tech support" was simply a young woman, who could only tell me "be very careful" when working on the awning. Even when I went back to The Home Depot to have them call AwnTech for me, their operator told us they were out to lunch, at 2:30pm. And never called me back.

I got a standard "The Home Depot" email request to rate the product. I rated AwnTech's tech support poorly. But The Home Depot rejected my review, even though it was accurate and cool headed. They did not want to hear any criticism of AwnTech's tech support. Never mind that I'm stuck with a big problem. I can fix it myself, at a cost.