Home Depot reviews and complaints 2
View all 2384 complaintsHome Depot - Horrible phone customer service
Try calling store in Las Vegas, store on west sunset actually in Henderson NV, kept getting hung up on, then was told they don't have time to help people on the phone and hung up on me! If this is what Home Depot has come to, I will never shop with you again. I may be just one lost customer to you and not a big deal to Home Depot, but word of mouth, and families will hopefully domino effect to hurt your business! Home Depot SUCKS
Home Depot - poor customer service
It is a real shame how you get treated at the return desk these days at some stores, now, as it turns out Home Depot @ Henderson is not an exception! Today I took some merchandise back to Home Depot after I have finished remodelling my bathroom and I really had a hard time even with the original receipts in my hand! The manager told me it was very strange that I have been to, , his, , store in the last couple of days and the same day 2-3 times and I payed with cash...I felt offended, because he was basically accusing me of stealing... After I told him I`m not going to shop here anymore because I don`t want to be told how many times I can come in-and-out of this store, he responded by saying: He is not going to return any of my things! Can you believe it? I have been a loyal customer of Home Depot for the last 20 years, but after this experience I`m not sure I will ever return to it`s stores at any location.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worse customer service in cabinet department in Clermont, Fl Store, we are still waiting for our cabinets since August on August 8 measurements done for cabinets, we went to pick cabinets and granite and pay on August 15th Saturday, they came to install first time and after millions of call on Oct 8th, part of the the cabinets came damaged and we are still waiting for them to be replaced them, measurements taken for the granite October 13th still waiting for them to finished, cabinets and granite after calls without answer and 3 months waiting for them to finished my kitchen and 3 month without kitchen, we decide to write this review, we went to Home depot because price and because because we are customers for years right now We are canceling our credit cards and we are not planning to have any more business with Home Depot due to this unacceptable customer service.
my email is anthons2@earthlink.net or aracelys@earthlink.net order no. [protected], [protected]
phone [protected], [protected], [protected]
Hi, my name is Sheronda and I'm with Home Depot Customer Care. I apologize for the problems you had with your return. Can I assist? Please email me at sheronda_care@homedepot.com.
Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com
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