Home Depotflooring-military discount

T
This review was posted by
a verified customer
Verified customer

2/2/2018
Store: 5660 East Woodmen Road, Colorado Springs, CO

Home Depot states that they give a 10% military discount. However this store and probably others, are now picking and choosing what items qualify for the discount.

On 2/2/18 I purchased flooring and was told I would get $50.00 off a purchase of $2554.00. How is that a 10% military discount?

If a store advertises a military discount they need to live up to their commitment and provide it rather than finding ways to reduce it. This is clearly deceptive advertising.

Responses

  • Sh
    Shaun R. Feb 02, 2018

    First, thank you so much for your service.

    There is a disclaimer with that offer, as there are several products that have controlled pricing from the manufacturer.

    0 Votes
  • To
    TonyRu Feb 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Shaun R. There was no notice or any form of display that said this. In addition, ALL lumber products in this store you cannot use your military discount. Again, it’s deceptive advertising.

    0 Votes
  • Sh
    Shaun R. Feb 03, 2018

    @TonyRu This is the post with their military discount offer:

    "Are there exceptions to the discount? Yes. There are certain exceptions and exclusions to the discounts. Some items cannot be discounted due to manufacturer limitations, because they are already on clearance or have other discounts applied, or because they are commodities and the pricing doesn’t allow for discounting. There is also a $500 limit on discounts at Home Depot. Some discounts can’t be combined, such as a military discount and a contractor’s discount. Additionally, it appears as though Home Depot may no longer offer the 10% discount for online purchases. Please verify before making your purchase."

    0 Votes
  • To
    TonyRu Feb 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Shaun R. I get all that but again...it is the store responsibility to ensure the customer is aware rather than having to get the small print shoved back in their face. It should be clearly marked on the shelf or somewhere visible as to what qualifies and what does not. I have been shopping in Home Depot for a very long time and never had a problem before. But don't worry, I will ensure that I let ALL my veteran friends know about this practice and how Home Depot has placed a "floating" value on our service to ensure that their profits outweigh the value of our service as we all head over to Lowes.

    0 Votes
  • Sh
    Shaun R. Feb 03, 2018

    @TonyRu With absolute respect, I disagree.

    Home Depot explains their offer in much the same way as Lowes. Don't believe me? Do a search of this site about Lowes and military discount. There are numbers of complaints about feeling entitled to further discounts there too.

    It's only reasonable that there are going to limitations.

    The worst part of all of this is the assumption that one is entitled to something they are not. It just tarnishes the reason for serving within the military.

    0 Votes

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