Home Depot – Page 80

Your website is a nightmare and caused me a lot of problems. Went to Home Depot Christiana De store to order cabinets. My husband and I waited for over an hour for salesperson to returned. Went to service desk asked for help and the appliance dept I asked salesperson if he could help. He said I didn't have an appt but I was told if they were not busy I didn't need one. He couldn't find sales person so we finally left. Went on web site ordered cabinets. Later went to Rehoboth DE store because this order is for our place in Rehoboth. I wanted to start the order for the countertop. I asked for a print out of the cabinets I order. I found out the two lazy Susan's were 36" and not the 27.5" as stated on website. I had to reorder cabinets, would not fit because small area no room for mistakes. The sales person was very nice and helped me. When I went online to do survey the user ID was not valid it's has been more than 2 weeks. Which is not correct. I ordered sat April 14 it is the 20th. I can't do survey for my sales person, Mary Lenz. I then try to cancel my online order. I now have $3, 400 wrapped up in cabinets. Of course I can't cancel. I asked for supervisor and I talked to a woman named Veronica. She went the extra mile got the order cancelled. I hold on the line and there was no survey at the end of the phone call. Again I cannot do the survey and let you know how much I appreciated Veronica. I feel this is totally unfair to your good employees your survey on service is totally bogus. Have no idea if your complaint survey works because I didn't bother to tell you that your Christiana location was very rude by ignoring my husband and I because we didn't have an appointment. I then try to track my order. The email and password according to your website is wrong even though I saved it so would not have the hassle of remembering another password. So cannot check on my order. I have t o be honest with you. My next order will not be with you. This has been such a hassle and I will not go through the aggravation of rude employees and a lousy website. I wonder if your employees know that you make it impossible to comment on their service.

Thursday, April 19th there was a one day sale for vegetable and herb plants for today only, priced at $1.98 per plant. After driving to the store the only vegetable plants they had were tomato plants. No other vegetables. I asked the associate on duty where the others were t and they said they didn't and hadn't had any. He said their shipments were behind due to the weather. I asked if he would give me a rain check and he stated it said while supplies last so he couldn't. you never had a supply to run out of so how can you fall back to the no rain check because line. I consider this the normal "advertising bate and switch". Thank God we have Lowes and Menards in the Omaha area as Home depot has truly gone down hill.

I placed a online order and received a confirmation that it was ready. I went to homedepot and rented a truck to transport my order. I ended up waiting an hour and a half and order still wasn't ready. I couldn't get any assistance from pro desk and they were very rude and ignorant. I've spent a lot of money in the Vineland nj store and always have problems at this location at its pro desk. Long story short, I canceled my order and returned the truck.

We ordered Allure vinyl flooring on 03/29/18. We were told it would arrive in 7 to 10 days, and we had an estimated arrival date of 4/10/18. We called several days before the 10th to find out that the arrival date had changed to 4/15/18, which is a Sunday. No one had bothered to reach out to us. This flooring was for a rental home, which we based the terms of the lease with new tenants on this date. Beginning Friday, 4/13/18, we attempted to find out exactly where the truck was that was carrying our product so we could let the renters know how many more days it would be to expect the flooring. No one could tell us whether the flooring was in Maine or almost to Texas. We needed to know this information so we could cancel the order, if need be. The order arrived Monday, 4/16/18. This has been a financial loss in excess of $300 for us due to no intake of rent since there are no floors in the house! We spoke with Jason in the shipping department of store #0527 in Plano, TX. My husband asked if there is anything that could be done to help us in this situation. Jason was extremely defensive from the beginning, stating that he had already checked the 7 to 10 business days and that Home Depot was compliant with that. From purchase date of 03/29/18, 10 business days would be Thursday, April 12th! (Not Monday, April 16th.)

We have been customers of Home Depot for many years and have spent an enormous amount of money with them. We own 12 homes and frequently replace flooring and all the other things that come with rental homes. We would like to continue doing business with Home Depot and hope someone in management reaches out to us.

Thank you,
Patrick and Marisa George

I was in the garden department at Home Depot and there was four workers there in the front near the register of talking and having a good old time chit-chatting drinking their drinks and I was asking them about a buying a pallet of grass nobody knew how to do it went to the service desk there was nobody there nobody there knew how to do it so went back to the Garden area and still the lady called up nobody's answering let me check out this person I'll get back to you it's just unbelievable!

I'm a general contractor and owner of a small construction company. I purchased 3 40' Aluminum extension ladders at Home Depot yesterday April 17th 2018.
One of the ladders had a crushed foot upon purchase. My crew did not notice, until the ladder was fully extended on the side of a building.
When they did notice, they were instructed to take the ladder down immediately for safety reasons. While they were taking it down the foot gave way and the ladder fell and and injured one of my employees. The ladder also caused damaged to the siding of my customers house when it fell. I am now responsible for fixing the damage to my customers home as well as stuck paying thousands in workers compensation claims not to mention the upcoming medical bills. My employee will not be able to work for quite some time and I will need to hire new to replace him, costing me more money, time and effort that I do not have to give.
I attempted to exchange the faulty ladder at a store but was basically told to go f* myself. They were extremely rude and insensitive to my situation.
This whole thing has been a horrible, painful, embarrassing, expensive f* nightmare.
I need help cleaning up this mess.

I went to Home Depot on 4/8/18 and the girls at customer services new nothing about the storage rooms outside.
No matter what question I asked... they were rude and when I asked for management-- they were out to lunch or no one was there.

I call on Tuesday 4/11/18 to the store to file a complaint and the manager Matt
who stated that he was the complaint manager - he took my complaint- apologized and stated he would get my questions answered.
He stated that he knew who the girls were and would talk to them.
He also stated he would call me back... and as of today
He hasn't even called or nothing

I am very disappointed and will Never shop there
I will buy my storage room at Lowes... a lot more knowledgeable and not rude.
thank you

I'm writing to let you know I will never order another product from your company on line .every piece of furniture I bought from you recently was damaged I had to return the first desk I received was damaged returned to the store reorder it the second one was damaged didn't realize it was damaged until after I put it together order my daughter a vanity witch also was damaged still haven't put her new bed together yet but willing to bet its probably damaged .I will also be sure to let my family and friends no about my experience. Unhappycustomer

I placed an online order back in February 2018 for a door. Once the order was placed I was informed that the estimated delivery dates would be between April 19 through April 24 of 2018 for an in-store pick up. I always check my emails every day multiple times a day to get status updates. In March my order still said Pending status so I called the customer service number and was told that the manufacture custom makes each door that is ordered. I check my email today & still no shipment email instead my order is now in BACKORDER status! This has happened numerous times that I have placed online orders. Furthermore I ordered a vanity for my Bathroom remodel and one of my three bathrooms and lo and behold my vanities that was last night on back order not damage completely lost! Needless to say I will never order through Home Depot ever again whether online or shop there personally. If it were to not affect my credit report for closing my Home Depot card I would do so.

Do not go to home depot on mccain blvd in north little rock, ar garden center. You have the rudest old lady in customer service you ever want to meet. No, wait, you don't want to meet. You will be looking stupid standing there for her to ask you if you need some help finding anything... This is what she says, "whadda you need"!
Verrrry hateful. I do not discriminate to no one. But when the other race came in, she literally broke her neck to assist them. Look, I spend my money just like they did and... Should've been treated equally. She is bad business for home depot. Lets get rid of the negative and rehire the positive

Went to the amsterdam ny home depot store on April 6th. Ordered and paid for a whirlpool 5 burner gas stove. Stove was delivered today and arrived without a propane converter and manual. I called and the manager is on the proverbial lunch hour. Customer care number isn't much help and we need the store managers approval to return it. Supposedly the conversion kit comes with the stove. I will never shop at home depot again.

Purchased a carpet install from this location, 3 weeks ago. The carpet was special order. When received they damaged it. Had to wait another week. Then the carpet was received and we were notified by HD that they had it and the installer would call us to schedule a new installation. They never called, after waiting another week, we decided to call them, the installation company said they are booked up for the next month and can not fit us in. . . My wife is due to have our child next month and we explained that this would not be a good time. The installation company proceeded to tell me that they would gather a skeleton crew and try to get it done on a Saturday. He also mentioned that the crew would be upset as they don't work weekends...
All of this happened last week. Today, the Tuesday prior to the Saturday install that we were told would happen, we call to confirm and plan our weekend around this installation (Moving Furniture, putting pets up, keeping kids occupied). The installation company says we aren't scheduled.
I call HD cooperate installation line, they tell me there is nothing they can do about 'my problem' and rudely transfer me to the local store. I speak to the Flooring Dept. Manager, he calls the installer and calls me back and gives me the same damn run around. They will call and let us know.
Needless to say, this is the most unorganized installation I have ever been a part of, and WILL NOT, nor will I ever recommend or use HD Installation again.
Fair Warning to All.

We went to Home Depot on March 31st. We ordered a bath tub & paid in full that day. We were asked "what day would you like to pick it up?" We said monday 4/2. We were told that it would be ready. My husband went to pick it up on 4/2, we also live over an hour away from this homedepot. When he got there they told him nobody had ordered a tub for pick up that day. They assured us that they would place the order and it would be in by 4/6. We gave them until 4/9, and called to see if it was ready for pick up. They told us that it had failed to be ordered again. I find this service to be completly unacceptable. Somebody flat out failed to there job, & deserve a serious repremand if not more.

I sent a rebate on 2 wood bedroom doors for 11% . Steve Bromirski was an excellent employee and deserves commendation for his services. He explained to me that I can go home and apply for 11% rebate that Home Depot also allows. This was about 2-3 mos ago. I realized I never received so I chatted with someone by the name Nairby(sp) Mabel. This person said the date was wrong. It was sent by computer and should show the date I knew It need to be done at the same time Menards has there rebate. This person also typed that the 14 digit number was wrong. What a lost cause maybe I should have went to Menards to begin with. Thank you Mary Jones

5 visits scheduled. One dishwasher delivered but improperly installed. First scheduled visit to fix: no show. Second appointment to fix: no show. Third appointment - he arrived! But was missing a part. The notes on his work order mentioned nothing about the actual work required so he was not prepared. He said he would get the part and come the next day. This visit was not scheduled through Home Depot and of course he did not come. I called and was told he would come the next day (Saturday) I was called at 6:44 and told he would arrive in half an hour. I washed my face and got dressed. The dog and I waited. And waited. At 8 I sat by the front door because our doorbell is LOUD and I didn't want my husbands sleep disturbed. I called after another ten minutes or so. On their way! I was told. How long? I pressed. Twenty minutes. 10:30 I called again and was told he had come at 7:15 and no one was home. He knocked for 15 minutes and gave up. Um. No. First, we have a doorbell. And it is LOUD. And second I have a dog who gets real loud when anyone comes to the door. Now they are scheduled to come Tuesday. I don't even know what to think at this point. It's been a part time job here and I have spent several days wasted - a couple without a shower. Add to that the time I have spent on hold and I need to figure an hourly rate. The dishwasher might be very cheap indeed.

Lewis center, ohio, store on owenfield drive. Horrible the way they treat customers. Especially the flooring department — if there is even anyone nearby to ask, they make it clear that customers are nothing but an annoyance. The cashiers and the guys working in lumber are usually nice, but god help you if you want to buy windows, doors, hardware, or flooring. Today I needed to buy a piece of vinyl flooring, and after being ignored by the two older guys sitting at the desk, I politely asked for help "when you have a chance," but the guy didn't want to move a loaded pallet that was in the way of the rolls of flooring so he literally said he couldn't reach it so sorry. No suggestions of something else that might work, no suggestion that I come back after they got someone to move the pallet, nothing thigh. Just a "sorry" and he went back to his desk. I have been completely ignored while waiting to buy flooring several times (maybe because I am a woman?) but this is the first time they have actually refused to sell me something! Unbelievable.
I've spent tens of thousands of dollars in this store over the past decade, and their service has only gotten worse. I live super close to this store so I don't want to drive all the way to lowe's, but wow, it's awful. So frustrating.

I went to check my account on line and was told that my account was closed.i been using my credit card for about 15 years or more and now you treat me like crap.i have a problem every since I had to replace my first card and now this happens. I had to apply for a new card I hope I get approved if not im going else where.please fix this I would like to stay.it started out the store would always contact company to get approval. why is this.that is very embossing waiting in line to purchase an item and have to wait for store to approve it.i hope you can fix this. I really like shopping at home depot

When I heard that you offered a discount to military veterans, I took a snapshot of my DD214 to use as proof of my military service. But, when I tried to use it. The lady at the checkout pulled out a big laminated flyer showing that you are only accepting certain ID's on certain days. And my DD214 is only allowed on weekends and holidays.
You should be ashamed of yourself. I didn't serve on just weekends and holidays. I showed proof that I was a military veteran but you refused the curtsy of a discount.
When I shop a Lowes, all I had to do was register with them and my phone number will now get me a military discount every time I'm at the checkout counter. Guess where I'm going to start shopping from now on. Lowes and Home depot are usually within a mile from each other. So I have choices. Lowes has shown me that my service is appreciated. Your policy is weak and I'm personally offended by it.

Morning of 3-30-18 (6am) rented post hole digger for day. The rental clerk (tjg2597) was very grumpy, rude, and lazy towards me. Lacks personality and customer service skills. He was unwilling to key in my DL number into system. Insisted on using bar code reader for my llicense. Made me feel like I worked for him instead of he works for the customer. Guy is a real jerk. Might consider training your rental clerks with same customer service training as the rest of the great store associates that work there inside store. United Rentals will get my tool rental needs here forward. I will not rent again from store 6808.

Unsatisfied Customer,

Ordered countertops and stated my deadline install was urgent from the beginning. Was promised a speedy install. The installer called me and could not tell me the delivery date of the product. They eventually talked to the distributor and let me know the countertops would be in and installed on Friday, March 30. I called them today to confirm and they told me that Home Depot should have called me and hung up. I did not get any information when I called home depot. The countertops guy, Chris then told me I would have to speak to his manager that was briefed on the issue. The manager, Jonathan then got on the phone and asked me what my name and info was to look up the order. He told me he didn't have any info and would have to call the installer to find out what was going on. I have not recieved any information and am expecting countertops to be installed on Friday.