Home Depot
reviews and complaints

I was in Home Depot, Nashville, TN. The store on Briley Parkway in Madison, TN. I went into the section looking for assistance in getting some vertical blinds installed. The store employee in that section clearly saw me. His name is Ben. He quite smoothly disappeared <
into another area of the store. I kept browsing, thinking he would return. First, he saw I was
African American, So, he surely did not return. Home Depot employees are notorious for their racial prejudice in assisting black customers. I have noticed this for a long time now. I will be going to Lowes for my blinds. This guy was paged to help me. He pretended he did not understand what I was explaining to him; he was clearly peeved he had to wait on me. I was really taken aback. He said, well someone will need to come out and measure your blinds and you cannot schedule that tonight. It was Sunday evening around 6:30pm. He said, I will take your name and have someone call you tomorrow. It is two days later, noone has called. This is really sad business and buyer beware. Shop at Lowes. They are much more customer friendly. This old white guy needs to take his racial hate someplace else. He is losing money for Home Depot.

Home Depot offers delivery and installation services of appliances. Do not use Home Depot's "service." They contract with Spirit Delivery to deliver and install the appliance. This company uses inexperienced movers and installers. They actually dropped our dishwasher getting it off the truck, which damaged the unit, and we refused delivery. To get another unit took 5 days to order and deliver. This crew punctured the drain hose during the install. Spirit refused to cover the damage and said we had to order a new hose through Samsung - even though Spirit installers damaged the line. After hours on the phone with Home Depot, Spirit, and Samsung, this hose takes 8 more days to arrive. After several more hours, finally, Home Depot hired an actual dishwasher installer to come and fix the problem. DO NOT USE SPIRIT DELIVERY. They are inexperienced, clumsy, and do not take any responsibility for their mistakes. We ordered our dishwasher on Nov. 11 and it was not fully operational and usable until Dec. 12 due to the incompetence of Home Depot and Spirit.

We were in the lighting department and we opened the box of a light that was already opened. Bob, one of the employees, asked us very rudely if we were gonna tape the box back since we opened it. I told him it was already opened and he started cussing at us. He said ### lady that's ridiculous and mumbles some other words and walked away. He should not be in customer service if he doesn't know how to treat one. We complained to another employee and she said oh you must mean bob. She said he was rude to one of her customers too. That is ridiculous that he gets away with the way he acts. I will not be at Home Depot anymore!

I've worked for home depot for a year now. It's not too bad but I have some MAJOR issues with some of the management staff & customers, with the customers being the biggest problem. I get all types of customers here good and bad, but some are MUCH worse than others. I get idiots complaining about anything & everything. It's very frustrating dealing with DIY'ers who are clueless about what they are doing, asking an infinite amount of questions and getting upset because I DON'T have all of the answers because I'm an ASSOCIATE not a gardener, electrician, lumberjack, construction worker, painter, plumber, kitchen specialist...etc. These customers will come and expect a part time associate to know EVERYTHING, & if they don't, they go straight to the ASM's & b***h like the f****n' b*****s that they are. Then they try to make the associate feel at fault when they don't know what the hell they are doing their own damn self! Well Home Depot has this customer first policy that makes sense since it is a retail store. Problem is some of our "valued" customers are nothing but a bunch of ### who take advantage of this & go talk to the managers for ANY little Bull***t to complain. As an associate there isn't much I can do about it, clicks & favoritism runs rampant. My only option was to come here & vent, since they will just blackball me inside the workplace for bringing their attention to this type of thing. The problem is at store 1911 in Cicero. Great place to work, not so great customers and a couple [censored]bag ASM's. I've had customers making up complaints about things they did not like and stretch the truth a LOT. How do I let it be known that this Home Depot has MANY, MANY rude, offensive & devious customers. Having ASM's who believe the customer's every word doesn't help matters at all. I'm a struggling student and I need this job or else I'd have quit already. The fact is that ASM will favor the customers most of the time, when some of those complaining customers & ASM's need to be investigated themselves for their own s***ty conduct. Ask any other Home Depot employee about this & they will tell you the same. After working here I've learned that the world has WAAAY more idiots, ###s & lowlifes than I ever thought existed. Like I said great place to work but too many s***ty b***h customers, store managers & ASM's.

I paid $40 to have blue prints printed for the home depot (Pro-desk store 6613) to do a take off on custom interior doors for a nearby 4 story apartment building. The bid came to $240, 000. The regional manager Cameron Mickey contacted me by phone and through their employee and told me that my customer was on their commercial account list, but didn't have their contact info. (REALLY?) They were asking me for the contact names so they could go direct to my customer and cut me out of the project. I refused. They found the information anyway and killed the project for both of us.

I'd brought a replaced bulb for my desk lamp that I always did every 3 months. However, I took 1 in a hurry lunch-break & paid as previously & found that bulb in the box isn't the right 1to fit my lamp. Then I let my mom to exchange the right one w/receipt & within 10 days, but the customers service didn't believed that's their product & said no exchange for this reason. We don't mind to pay for products we used to, but I really brought from that store with receipt paid & the box package & bulbs that's able to find in that Store. Mom paid the new one finally for I really need that! Why they said no? They said that the right bulb should be in the right box & they don't believe the wrong bulb go into the other box package. Does any one had this experiences? I felt very upset for our new house will need a lot of appliances & maintenance products in Nov. "Mom say never go Homedepot in the rest of life! The lady with bad temper in Customers Service" Then, we should go to Canadian Tire / Bestbuy... Any advice?

I'm a customer at Home "Depot and I was passing one of their employees and store manager talking and witnessed their manager Rhonda Worley being very rude to her employee about the way she talks, since the time of service I've came to this Home Depot this employee has never been rude to me nore have I questioned her choice of vocabulary.I'm sending this conplaint because I beleive no matter how superior an indivdule think they are I beleive its disrespectful for a Manager who has her face up in the store everywhere to be so rude to her employees.After hearing this and witnessing the insodent I waited for the employee to return to the floor to see if everything was ok, and after doing so I left this Home Depot to go to another home depot to further my business.

I was shopping at the home depot and noticed someone who looked very familiar.
I look a little closer and its none other than Genesi m ledesma!
Apparently he is a "met" team supervisor after he was convicted of money laundering, fraud, theft and drug trafficing!
How do i know this?
Because he stole money from my fathers company for the last 3 years!
I am shocked that a store with such a reputable name like the home depot has convicted felons working for them as their management team!
Do they not run backround checks?
What did they think he was on vacation for 2 months?
Im am disgusted and i will never shop again at the home depot for allowing animals like this to work for them!

Long story short, I worked for Tool Rental in Home Depot. I had been there for almost 2 years and received customer praises on a regular basis. I worked extra hours when they needed me to, and I provided exceptional customer service. We had about 15 carpet cleaners. Half of them got rented, the other half use to collect dust. Some employees would use them without telling anyone, then bring them back. I needed to use one for my college graduation, so I legitimately created a contract with my credit card. I had it for two weeks, but only used it for a day. I told my manager that I had it and that I was bringing it back the next day. He acknowledged it. When I brought it back, I charged myself the minimum charge($20) for a carpet cleaner that would have just sat on the shelf. (They got mad that I discounted myself a rental for using it for only a day, even though we discounted customers at over $300 on a normal basis).Next thing I know, Corporate fired me, claiming that I cost them the opportunity to rent it to the customer, THEN, after they fired me, they sued me for $585 to pay for the legal costs of charging me $200 that a 'customer' could have paid for, for the potential rental. When I went to the store managers for help, they just shrugged and said it was out of their power. I have never been treated with such disrespect after being a well respected and liked employee in the store. I have the legal paperwork for proof. [protected]@hotmail.com

We bought a Hampton Bay cantilever umbrellas from HD. The umbrellas was made poorly, the metal handle enclosure broke (7 days after the warranty ran out). By the way, this is a metal fatigue issue. I called, the only choice I had was to buy a new unit, the company is aware of the issue, there are 44 complaints I have found on the matter and they do not offer a replacement part. I was absolutely told the warranty was out and I could buy a new umbrella. The only solution they offered was a small discount if I bought factory direct but I would have to pay $75 shipping and handling that resulted in the umbrella costing more if bought from the factory. I tried repeatedly to explain this is a design issue, it is dangerous and my child could have been hurt if she had been near the umbrella when it collapsed and the cantilever pole is more than heavy enough to break an arm of a child and with a sharp metal edge due to the break, it could easily cut off fingers considering the fact there was 40 pounds of weight slamming to the ground (the metal part that broke is the lower attachment point of the cantilever pole). I was told they were aware of the problem, but it was not possible to fix and if I wanted a replacement they would ship it as soon as they recieved payment.

Scheduled a payment for 6/12/2013 on 6/11/2013 threw their website. 6/13/2013 after getting a payment on 6/12/2013 charged a second payment on 6/13/2013. No notice cent of their action and after a phone call on 6/14/2013 to customer service. I was informed that they took the money and I authorized a second payment while I was away and getting medical treatment. Then told me my dead wife must have posted the second payment. That changed when I told them she is dead, too someone must have done it for me. They do not pay penalties they may cause by taking improper actions.
After calling my bank and having the payment reversed and denied. And informing CBNA of the action. They then, (3 hours later) sent me an email informing me they had taken money the day before. This email did not have a confirmation number or authorization code, and should have had such if I had authorized the payment.
In short watch them! They will rob a person if given a chance. Or will lie to a person over 50, and imply one is senile rather than admit they made a mistake.

We installed a flush mount kitchen light and one day while cooking I heard a loud pop. the base which looks like wood and is plastic burst. Luckily the glass shade did not crash down to the floor. When I called the company I would have to prove that I am within the 5 year warranty. I purchased with a Home Depot card and when I tried to investigate how long it was, they would only go back 6 months. Well, I will not buy from Hampton Bay anymore. Luckily I did not get injured.

Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot .

It took 2 days on the phone & web, we even went to the store in person to see if we could get it straighten out that way with no results just the same incompetence as the internet & phone. It was a insane experience of constant contradictions, confusion, misinformation & incompetence. They send you to another extension on the phone that leads to the wrong place until you have to hang up and try calling someone else at Home Depot with a similar experience of being sent to an extension that leads to the wrong place. I went through this phone process over and over and over and over and over. The emails that they sent me had false misleading information about registering and the web page where you register doesn't work.

Finally after I started talking rough to these people (and it seems that what it took to get this done) they finally supposedly straighten out the registration for the service plan but only after going through more confusion and contradictions. I say "supposedly straighten out" because they give you no paper receipt, email receipt, fax receipt or web account confirming that your product is now registered. You just have to take the word of these bungling clowns whom I wouldn't trust that they could even remember their own name! So after all this I still don't really know if our product is resisted and if we are going to have to go through other insane process with Home Depot if we need to have the dryer repaired under their extended service plan?

Placed an order on 02/02/13 via internet.
Order was for a dishwasher and installation. The monkees that came could not install the unit. I sent it back without it ever leaving the truck.Two Months later I called and asked about the credit I never received. They did not even know the product was never delivered. After 45 minutes on the phone I was transferred to a local store manager that also know nothing about this. I asked that it be credited to the credit card it was charged on and she told me thay do not keep credit card numbers for security reasons. She then insisted that I give her my credit card number over the phone. I refused as it is not secure. She also stated that they would not send a check for the monies owed. It seems they do not want to refund monies in a secure fashion.

I needed a new refrigerator and found that Home Depot had the best price on the model I eventually decided upon. After trying unsuccessfully to place the order online, which the over the Internet customer service was not able to help me with and finding out that while Home Depot does have a price match they will not price match a sale item :/ I finally gave up and went into the store to order said fridge. Well I ended up having to pay $50 more for it because they don't honor online pricing in the store but at least the fridge was ordered. This was Wednesday and the fridge was scheduled for delivery on Friday. Well Friday came and we got a call from the delivery guy that our refrigerator had been scratched, did we still want it? Umm of course not! So he said he would call and order a new one but it would be at least Tuesday because they don't deliver on Mondays. So I scheduled someone to come sit at my house on Tuesday as I had to take my husband to the airport. My husband is sitting in the terminal and gets another call that the delivery truck had broken down. Now it is rescheduled for tomorrow... We shall see if it shows up or not. It's a good thing my broken fridge has held on this long :/ thanks a lot Home Depot. Next time I'll be ordering through Lowes and getting my 5% off

Dear Attorney General,

In 2007 I bought a hot water heater. As I was checking out at the register the sales lady scanned the Hot water heater and up came info on her register to ask me if I wanted a extended warranty. I asked her how much. Then she said the most expensive for 99.99 is a lifetime warranty on your hot water heater. I said ok I'll take it. Now in March of 2013 the same hot water heater went. I went back to home depot to pick up my new heater and they told me they needed the old one. I just drove 20 miles so I decided to pick up a new water heater then when I bring the old one back they could credit me. I installed the new one and put the old one in the truck. I dropped it off at Home Depot # 2665. When I was at the customer service desk a nice lady took care of me. She called the extended warranty people up but could not locate me in there system. She told me she would need the original receipt. Went back to the office and returned with the receipt. She called them back up and they wanted her to fax over the receipt. She told me they would give her a answer in a few days. She told me she would call me. Over a week went by and know one called me. I went back up to Home Depot and asked to speak to a manager on this. The customer service lady called the mod manager three times. She finally came up to customer service 17 minutes latter (Jessica [protected] ext 101) . She told me she would have to talk to the original customer service girl who handled it. No one called me back so I called corporate and spoke to Dwayne Benjamin. He told me he would look into it for me. He called me back later on in the day saying I should have never been charged for a life time warranty that someone made a mistake. I told him that’s not my fault and you need to honor the warranty. Since I paid 489.00 for the new hot water heater I wanted a credit for it. He told me he could only give me 279.00 credits for what I aid for it in 2007. And no credit for the 99.99 lifetime warranty. I told him forget it and we will have to go to small claims court. He said this was his offer and he would send a letter to me. It’s pretty bad when Home depot sells you a lifetime warranty and then doesn't honor it. I have lots of rental property and I do well over 30, 000 a year in business with them. Why would they want to lose a customer like myself over 200.00. I am forwarding a copy of this to our Attorney General to look into this matter and how many other people have got ripped off. By the way when I bought the new Hot water heater what do you think the register girl asked me again? "Do you want to buy our extended warranty? David Notarangelo [protected]) slip number in [protected]-37748) slip on new hot water heater [protected]). Update; a letter and documents have gone out to the attorney general. The media is next in less this issue is resolved!

Sincerely
David Notarangelo
61 Cleveland St
Boston, Ma. 02136
[protected] cell