20131 Interstate 45, Spring, TX, 77388, US
Sun 8:00 am - 8:00 pm Working Hours
Sun:8:00 am - 8:00 pm
Mon:6:00 am - 10:00 pm
Tue:6:00 am - 10:00 pm
Wed:6:00 am - 10:00 pm
Thu:6:00 am - 10:00 pm
Fri:6:00 am - 10:00 pm
Sat:6:00 am - 10:00 pm

Reviews and Complaints

Home Depotterrible customer &service&

Re: Store located at 20131 I-45 N, Spring, TX 77388

This evening my husband and I visited the store referenced above to purchase a pond pump and filter as an emergency replacement for a pump on our koi pond that failed this week. We parked our truck near the entrance to the garden area, because we have noticed that pond supplies are generally co-located near the garden center in most Home Depot stores. As soon as we parked our truck, and exited the vehicle, the person driving the store's "security golf cart" made an explicit dash towards us, and closely scrutinized us as we walked into the garden center. My husband and I both thought this was odd, but we laughed it off. We proceeded to enter the garden center, and picked up the pond pump, a replacement filter, several packages of caladium bulbs, five packets of zinnia seeds and an HGTV magazine. My husband thoughtfully suggested that we take our purchases to a cashier stand located inside the store for check out, so that I did not have to stand outside in 50 degree weather wearing a formal skirt suit at an outdoor cashier stand in the garden area. It is also noteworthy to mention that I am disabled, and I suffer from a disorder that makes me extremely sensitivity to cold. Thus, it would have been physically painful and difficult for me to stand outside in the cold, windy weather at an outdoor cashier stand in the garden center. My husband and I proceeded to a cashier stand inside the store, and purchased our merchandise totaling almost $200, after which, we walked back through the inside of the store, so that we could exit from the garden center -- again, trying to reduce the amount of time that I would have to spend outdoors in the cold and wind, which is extremely painful for me. As we were leaving the garden center, one of the garden center employees (Sherry) yelled at us to stop and show us her receipt (please note that all of our purchases were in Home Depot bags, and no buzzers went off to suggest that any items in our bags had not been paid for appropriately). Again we thought this was odd, but we stopped, and handed our receipt to the employee. Sherry then proceeded to dig through each and every one of our bags, and she compared every item in each bag to our receipt. Meanwhile I was standing in the cold and wind, suffering extreme pain and discomfort.

I cannot begin to tell you how disappointed my husband and I are at the way that we were treated at Home Depot this evening. I do not know if this particular store is experiencing problems, but I can tell you that we do not fit the profile of folks who are trying to commit a crime. Aside from the fact that I am disabled, we are both gainfully employed. We are conservative, educated, and very ethical. For the life of me, I cannot understand why the employees of this store decided to target us. We definitely do NOT fit the profile of folks who deserve to be frisked at the exit door.

My husband and I have been loyal Home Depot customers for many years, and this WAS our store of choice for our MANY home improvement projects. We have never experienced anything like this before, and after this incident it is extremely unlikely that we will EVER shop at Home Depot again. We will visit Lowe's for any future home improvement projects.

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    • Li
      Little Nipper May 09, 2013
      This comment was posted by
      a verified customer
      Verified customer

      BrrrrCold I think unless the employed that stop to check your bag was rude and unfriendly your feelings are a bit off about this. The stores have a right to keep from being stolen from there's certainly no shortage of thieves in this society put yourself in their shoes someone walking out with a bag that they couldn't tell that was check out in their location. Probably since you have that illness that makes you sensitive to cold that it made this experience seem worse than it was, you also seem to be ultra sensitive to things that go even slightly negative for your all important self. Sometimes you see this with people who grow up with illnesses they are over protected all their life and are spoiled, they think the whole world was created only for them and their needs.

      -1 Votes

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