Home Depot

Signed contract with local Home Depot store on April 6, 2018 to purchase and install carpet and vinyl flooring in my basement. Contract stated Installer would contact me. On May 2, 2018, after about a month had elapsed and still no contact from Installer, contacted local store for assistance. Store employees were indifferent, unhelpful and even rude, suggesting they were not at fault and could not help. They said fault was with Installer and Supplier. They said they would have Installer call me on that date. Installer still has not called. I don't know the status of my contract or even if an Installer actually exists. Cannot wait much longer. Need to get work done. Home Depot people very defensive and deceitful, always shifting blame to others. Need to cancel contract and look for another flooring source, but not sure how to go about it. I chose Home Depot in an effort to save a few dollars. Bad mistake. Will not be repeated.

I recently rented a belt sander from the Home Depot tool rental department on Coors and I40 in Albuqueruque. New Mexico. Today I received a call from an individual at equipment recovery and I was told I owed money for the belt sander I paid for at the tool rental department. I promptly called the store to investigate as I had paid in full for this rental. It was at this point, after talking to a store manager named Vanessa, that I discovered a claim was made against me for a part that was missing from the belt sander when I returned it. Problem is: I did not know there was a part missing when I rented it and I was not responsible for it being missing. (Seems there was a clip that is attached to the bag of the sander that they are holding me responsible for losing). Hence this complaint. I was told that I now owe $81.00 for a missing clip that probably costs less than a dollar. The price for this item--$81.00--seems to have been compounded at a fixed price by Home Depot from the day I rented the unit. My opinion this is a dishonest practice for 3 reasons: 1. I was not aware of a missing part until the day I returned the belt sander and hence I do not believe I should be held accountable for it. 2. When I discussed the matter with the individual I returned the tool to--and informed him I did not see the part he claims was missing--he did not advise me I would have to pay compound daily interest for it. 3. The practice of trying to charge good and loyal customers excessive penalties for a missing part unknown to the customer seems not only unfair but dishonest and extortionate. I have spoken to management at the store level. I have contacted customer care and I am now sending this note to the corporate office and asking someone there to intercede on my behalf and to waive this fee. I also warn all potential customers who do business with Home Depot to be aware that their business practices and how they deal with good loyal customers is horrible. I have spent thousand upon thousands of dollars at Home Depot and to have this kind of treatment speaks volumes about what Home Depot thinks about loyal customers. If this issue is not resolved--and I am not absolved of any wrong doing and the extortionate penalty fee is not waived. I am going to spend my off time writing complaints about the dishonest practice here outlined and cease and desist from patronizing Home Depot immediately.

Our complaint is with Atlas Home Improvement which is the only contractor offered for a bathtub refinish or replacement. The install crew was good but the salesperson was the worst I've ever dealt with. Also, Atlas salesperson told us they don't and won't install any Home Depot products but we can use Home Depot credit card and promotion to pay for their work. (Which is how we could afford the work) All of their products are triple the price of Home Depot's products. The salesperson told us we could get the same setup but they had to cover up a marble ledge and pay extra for shelves. We didn't like that but agreed. We also had a towel rack and a 2nd shower head which we thought was included when he said "the same setup" He only said we had to pay extra for the towel rack. We thought we were getting the 2nd shower head but only found out during the install that we weren't. Since we couldn't afford their $800 shower door we went with a curtain and would try to buy a shower door fro Home Depot for $200 and install it. The person installing everything told us we may not want them to bolt in their curtain rod if we were going to put in a door so he said he would take it back and give us credit for it and we could use a tension rod until we make a decision. Now the salesperson Eric Hoss said he can only give us partial credit for it? We felt we were cheated by this salesperson which was referred by Home Depot

It's obvious Home Depot does not care about its customers.

I bought a Samsung 22.6 cu. ft. 4-Door French Door Refrigerator

It's pretty but that's about it. The shelves and door shelves are way too small for regular sized items.

Also, nowhere on the website does it tell you that you actually need a space that is 40 inches wide so you can open the doors. I did not learn this until after they dropped it off (in the middle of my kitchen) and left. They did not unpack it or push it into its location, so I was unpleasantly surprised after I took off all the wrapping, figured out how to install the shelves, pushed it back into position and couldn't open the doors. I called Home Depot within an hour of the fridge being dropped off and they told me they would not take it back and there is nothing I can do about it.

Now I'm out $3, 000 and have a fridge in the middle of my kitchen. The only hope I have of making it fit is to either tear out a wall or tear my upper cabinets off and cut my granite counter top by 3 inches.

Thanks for nothing Home Depot. I will be sure to tell everyone I possibly can about how you treat your customers. Never again.

I have gone to home depot twice in the last 5 days. The first time I waited for over 20 minutes for help in lifting a box of flooring. Today I waited ten minutes and a customer ended help helping me in lifting the product and. Put it in my car. Next time I need something. I will try lowes. Hopefully they will be. More accomadating to an elderly woman.

HOME DEPOT Fridge to be delivered yesterday between 8 and 12 was not here at 12:15 so My husband called. It seems they "forgot " to load it on the delivery truck. I tool a day off work to be home when it came, packed food into coolers. rolled up rugs and moved furniture to prepare. They would not have even notified me that they were not coming. Now we must live out of coolers (from Sat to Tues) when they can bring it. Our refrigerator is no longer functioning .Food is spoiling in coolers, buying much ice. This is a horrible transaction and I will never buy from them again. They send me a gift card. BIG deal. Does not cover my lost pay or ice bill. Lack of concern is evident.

I just left Home Depot Yonkers store so frustrated. We bought a shower last week which came in three parts. The base and shower doors were in one box and the walls in a separate box. When we purchased it last week, the Home Depot worker checked the shower wall box since it was open on one end and he said all parts were in the box. We brought it home and installed the base first. When we opened the box with the walls, we realized there was no screws and there was a hairline crack in the wall. We called the store and the manager on duty said that this item is not in stock in his store or any other and appears to be discontinued. He said to bring it in and he would return it and then discount it. We would need to buy an Apoxy repair kit and some screws. He said he would make it worth our while. Now let's not forget, we have spent approximately 100, 000 dollars in this store over the past two years fixing up an old home. Tonight we brought the walls back to the store and unfortunately the manager we spoke to was off duty. We spoke to a manager after waiting to speak to her for about 20 minutes as she stood looking at her computer when she knew we were waiting. She offered to tak 10% off the price of the walls which would be about $20 and 50% off the approxy and screws. We could have the walls sent from the warehouse express however I would have to pay $80 for delivery. I explained that this is not fair, it was so difficult bringing these walls back and forth . The manager said that we bought this on clearance because of the missing parts and crack. No one told us it was on clearance or that it was damaged. I am shocked that this is what the manager offered to do for us. I also shop at lowes and the customer service is excellent. We would never have been treated this way. We did not return the walls hoping that Home Depot will do the right thing.

I visited the Home Depot on 7677 East Broadway Tucson Arizona. Last night April 27th you're my dad went to purchase paint $400 worth the staff was very unprofessional they were talking to each other about personal things joking around. They acted like they were being bothered to help the customers. I was waiting for my paint to be completed it was put on the desk they looked right at me said nothing that it was done I asked and they rudely said yes. I found the customer service to be extremely poor. I would hope so at Home Depot would be able to correct the situation or possibly put employees two classes on how to treat customers in a friendly manner. I'm about to buy Carpet and a new kitchen along with appliances. And now I'm thinking of going elsewhere do two poor customer service.

Carol Tome
You should be fired
You Could and should-have stopped the 2014 hacking Of 56 million customers. When I filed my lawsuit in 2007 in federal court in Green Bay Wisconsin Parent v Home Depot and Citibank. You knew from my case and depositions that your employees can go on the POS system and run off whatever credit cards they want, one right after the other doesn't matter if it's Visa, MasterCard, Home Depot card... In my lawsuit we found out that " you Carol" new Home Depot keeps two files on your credit card. One with your full credit card information date, time etc... The other one shows The same. But like you're supposed to it's XXXXX4367 That's the one they give you, they don't tell you that they keep all your information Stored on the POS system.And your Home Depot employees can go in the POS system and run off credit cards even six months after these people put it on There credit card. Imagine how many times this must have happened throughout all the Home Depot stores in all the states. And I can go back as far as 2005. Now Carol I want to read what BusinessWeek reported that they give you a C level security and that Management states that it would be too expensive and would disrupt business. These former employees Disclosed That when they attempted to strengthen security, they were rebuffed by home depot executives, including information - security chief Jeff Mitchell. Also the New York Times states. The newspaper revealed that Home Depot's employees knew the company was at risk, even before the breach, Some members of a security team left as managers dismiss their concerns. Others wondered how Home Depot met industry standards for protecting customers data. One went so far as to warn friends to use cash, rather than credit cards, at the company stores. Again Carol if you would have done the right thing in my case instead of me having to fight it in court, you could've stopped all this. But customers in the long run mean nothing to you or your corporate people. In life sometimes you need to think of your customers and not your greedy pocketbook.Carol you've gotten letters from me.As far back as 2007, I've told you how much is all costed me, and now I have no retirement, no savings, and now because of you Carol, I will have to work till I either die or I can't work no more. I feel sorry for you.In the end the judge threw out my case because my lawyer Brian Pagle of Madison Wisconsin suit under the Wisconsin consumer act, and then let Citibank off and told us that we can sue Home Depot. Wrong wrong wrong. The judge after years throughout my case because Home Depot does not issue a credit card And is not a Debt collector. To this day I can't believe that Brian could've been that dumb I feel that someone got in the way of my case. Not only did we not get the cover letter sent from the Green Bay Home Depot store at 6:22 in the morning being faxed to Citibank with my hand written credit card number on top and lots of other peoples credit card information. Also my lawyer would not get copies of time cards on that day, again at 6:22 AM how many employees can really be there. I also deposition Home Depot employees, but I never found out about one employee name Susan until after my case was over. It was in my lawyers files and the letter shows that Susan was interacting with who's credit card they transferred Over to my account. I showed The federal courts that information and they told me that's what they were looking for, also in court the judge kept telling Brian to put up or shut up, and also that he didn't understand federal law. Also In Rockland Texas in 2013 A employee Realized he could put a thumb drive to the side of the computer and he ran off 36, 000 credit cards and sold 10, 000 before he got caught. So after all of this I think Carol Tomé should be fired why should she make 5 million a year and I live week by week now until I die. I can't tell you the stress, my health, my Family, and the Tens of thousands of dollars this all costed me, and the hell that you put me through. Thanks Tim Parent if you want to look up this case go to the United States District Court Eastern District of Wisconsin Tim Parent v Citi Bank and Home Depot case number 09 - C - 951 and look at what I sent That's on file after my case was thrown out. And then you decide if my lawyer Brian was? I wouldn't be surprised

Sent from my iPad

. WD13695713. My washer was to be delivered on the 21st. We waited until 9pm and received a call the delivery was late. The driver said he would deliver the washer on Tuesday. I took the day off and waited all day. I called and was told there was no scheduled delivery. I then was told the delivery would be Friday. I called this morning and was told I was 20th on line between 4:15 and 8 pm. Today is my birthday and my kids are taking me to dinner at 6pm. When I called the customer service agent said I can reschedule for May 1. I could have purchased the same washer at Lowe's for the same price and two day delivery. Very inconsiderate and incompetent company

Dear Home Depot:

Can you please assist with an ongoing, unresolved issue I have been having with the Deco combo washer and dryer?

I have reached out several times to get assistance with this and have been told that it cannot be repaired as it is not within "network." When I purchased Deco combo washer and dryer I expected to have the outstanding customer service that I have always received from Home Depot. The extended warranty that I bought detailed that it will replace or repair any part of this product which proves to be defective in in workmanship or material under normal personal, family or house hold use in the USA and Canada for a period of one year from date of original purchase. Nowhere in the warranty does it explain that I have to live within "network" to have it fixed.

Shortly after the purchase I had to have someone come and repair the washer/dryer. This was not only concerning but I was satisfied with the level of customer service I was provided at that time. Dave's Appliance Service came out and repaired it and I was not asked by Home Depot or Assurion to pay for it up front as I am now being asked of.

Is there a reason why I am not getting the level of customer service that I always have from Home Depot on their purchases?

I would like my washer/dryer to be fixed/replaced without being billed or having to pay up front. I expect to have this resolved before the end of the month or I will be taking further action.

I can be contacted by email via at: [protected]@yahoo.com or by phone after 6pm at [removed]

Thank you,

[removed]

I went into the Home Depot On Rosedale Highway in Bakersfield, Ca. On Wed 4-25-18 to Purchase a Water Cascade for a project here at home... When I noticed the product was damaged(the box) and dirty with dust etc, the Manager of the Store By the name of Martin was very professional and gave me the customer service I was appreciated with... Also I never had a problem at this location with any of there associates, , , , , , probably because LEADERS DONT CREATE FOLLOWERS, , , , , THEY CREATE MORE LEADERS, , , , , Kudos to Martin of Bakersfield, Ca. 93312 Rosedale Home Depot ...

I ordered appliances through Home Depot online on April 17th. I received my receipt and confirmation delivery date for the 26th. I just got a phone call today on the day before my delivery date that 3 out of 4 appliances was cancelled due to processing issue. I was not informed before this. Now I don't have my appliances and they can't do anything about it.

I need someone to please contact me at [protected]. I am filing a complaint on behalf of my mother (mary joan viscuso) who trusted home depot 5 years ago to renovate her master bathroom in waterford lakes, orlando fl. The project is still not complete and it is by no fault of my mother's. She has been in regular contact with home depot locally, as well as jeremy, the contractor, to wrap up the project and no one ever follows through from home depot. Jeremy's phone numbers are [protected] ext. 8823 or [protected]. I am getting involved in hopes that someone through this complaint line can help my mother. She does not need this affecting her health, with the aggravation and frustration it has caused her for 5 years. I think you can say she has been more than patient. I don't want to have to proceed with legal action yet, so I am hoping you can reach out to me and let's get this project wrapped up for my mother so she can enjoy her life and her home. She is 76 years old and does not have the means to email so I am helping facilitate. Please call me asap. My number is [protected]. Thank you in advance for your prompt attention to this matter.

Tina lauder

I had a delivery scheduled on 4/12/18. The delivery guys showed up on time as scheduled. My laundry closet is located on the third floor of my townhome. When the guys arrived I explained its location and apologized that they were carrying my washer and dryer up three floors. He said it wasnt a problem and 'the quicker we get this done, the sooner I get home' were his words. They took the items upstairs then called me to join them a few mins later. He had installed the dryer yet told me the washer 'did not fit in the drip pan' which had been installed by the builder of the new construction home I had just purchased. I asked the delivery guy what the issue was and he said I needed to purchase a different sized drip pan. He said to call the store when I got one and someone would come out and install the washer. So...he left my new washing machine in my hallway and ran out the door. I am a white, single mother of two children who chose to believe the two gentlemen that showed up at my house. I discover as soon as they leave by measuring the appliance that it DOES fit into the pan and he wanted to leave in a hurry and did not want to take the time to install it. What do I do now with a washing machine sat in my hallway because he was in a rush to go home? I feel he treated me this way due to the fact here was no man in the house and it was ok to save himself a few minutes of his time so he can get home quicker by leaving me with no washing machine when it CLEARLY fit in the space allotted. To say I feel betrayed and lied to is an understatement.

I am a regular shopper who comes in at least twice a week.I have a guitar repair shop and I use alot of woodworking etc.

I am handicapped.I operate with about 45% of my heart left.I also have severe arthritis, congestive heart failure, Atrial Fib torn ACL, Shoulder problems among other issues.

I cannot walk all over the store.I have to use a motorized cart.3 times in the past week there were none available.I understand other folks use them, HOWEVER, The attitude and rudeness of the staff when I ask if there is one available at the registers is unnecessary. The $20.00 I spend at a time may not mean much, but it means my selling a guitar and feeding my family

First of all I wish to remain anonymous. I've been involved with HOME DEPOT for many years. I've watched the change, some good done bad. I don't understand in a company so large why there are so many staffing issues. The Egg Harbor Twp. Store in NJ is a great store. That being said, you can never find any associate and when yoh do the employees are obviously being asked to handle more customers at one time than they should be. This doesn't give great or even good customer service. I shop both Home Depot and the Lowes directly across the street and find that believe our not I get more service at Lowes. Thats a shame because I like HD more. I tried to buy cabinets but found that I could never get an appt or even someone to answer my calls so i went across the street. I also ended up next door to get my siding because I could not access the aisle due to there being loaded with carts. If you're going to allow customers to order merchandise for a later pickup then you should have someplace else to store it. I don't believe this is a single store issue, I'm a contractor and see it in your other stores too. This is your season where is your staffing?

Your website is a nightmare and caused me a lot of problems. Went to Home Depot Christiana De store to order cabinets. My husband and I waited for over an hour for salesperson to returned. Went to service desk asked for help and the appliance dept I asked salesperson if he could help. He said I didn't have an appt but I was told if they were not busy I didn't need one. He couldn't find sales person so we finally left. Went on web site ordered cabinets. Later went to Rehoboth DE store because this order is for our place in Rehoboth. I wanted to start the order for the countertop. I asked for a print out of the cabinets I order. I found out the two lazy Susan's were 36" and not the 27.5" as stated on website. I had to reorder cabinets, would not fit because small area no room for mistakes. The sales person was very nice and helped me. When I went online to do survey the user ID was not valid it's has been more than 2 weeks. Which is not correct. I ordered sat April 14 it is the 20th. I can't do survey for my sales person, Mary Lenz. I then try to cancel my online order. I now have $3, 400 wrapped up in cabinets. Of course I can't cancel. I asked for supervisor and I talked to a woman named Veronica. She went the extra mile got the order cancelled. I hold on the line and there was no survey at the end of the phone call. Again I cannot do the survey and let you know how much I appreciated Veronica. I feel this is totally unfair to your good employees your survey on service is totally bogus. Have no idea if your complaint survey works because I didn't bother to tell you that your Christiana location was very rude by ignoring my husband and I because we didn't have an appointment. I then try to track my order. The email and password according to your website is wrong even though I saved it so would not have the hassle of remembering another password. So cannot check on my order. I have t o be honest with you. My next order will not be with you. This has been such a hassle and I will not go through the aggravation of rude employees and a lousy website. I wonder if your employees know that you make it impossible to comment on their service.

Thursday, April 19th there was a one day sale for vegetable and herb plants for today only, priced at $1.98 per plant. After driving to the store the only vegetable plants they had were tomato plants. No other vegetables. I asked the associate on duty where the others were t and they said they didn't and hadn't had any. He said their shipments were behind due to the weather. I asked if he would give me a rain check and he stated it said while supplies last so he couldn't. you never had a supply to run out of so how can you fall back to the no rain check because line. I consider this the normal "advertising bate and switch". Thank God we have Lowes and Menards in the Omaha area as Home depot has truly gone down hill.

I placed a online order and received a confirmation that it was ready. I went to homedepot and rented a truck to transport my order. I ended up waiting an hour and a half and order still wasn't ready. I couldn't get any assistance from pro desk and they were very rude and ignorant. I've spent a lot of money in the Vineland nj store and always have problems at this location at its pro desk. Long story short, I canceled my order and returned the truck.