Home Depot

To Whom it may concern, I, Crystal Carter, order# H4112-146452 am writing on behalf of my recent purchase of custom shades I made on September 17, 2018. I was told at the time of purchase my order would be ready for pick up in a couple of weeks and would be notified via email. I was sent two emails stating there was a order status change and therefore partial order would be ready for pick up on October 8th as well as October 10th. On October 8th I called Home Depot in hopes that I could wait until October 10th to pick up the entire order at once. It was at that time I had experienced an unusual long wait time of (35 mins) on the telephone before an operator answered the phone. Finally I spoke with associate, Mayra Brinson, (flooring specialist) who suggested I come in and collect the partial order, to which I did . On October 10th I called Home Depot again looking to see if the second half of my order was ready for pick up. It was at this time I waited one (1) hour before anyone answered the telephone. At this time I had driven to the store from my home all the while still waiting for anyone to assist me. Once inside of Home Depot, and waiting in the customer service/pick up line I then was called for service. At this time I spoke to Mgr. Cathy who eventually informed me that my order was not ready for pick up. I am completely frustrated and dissatisfied with Home Depot"s service. I asked Cathy, "why had I not been notified prior to my arrival that my order would not be ready for pick up on that date? Unfortunately to my surprise, I was told by Cathy that Home Depot does not call customers to inform of that change. How ridiculous! I called Home Depot October 16th inquiring about my order I again, spoke with Cathy who told me my order was most likely put back because of the original order date on September 17th, insinuating it had been too long of a time to hold merchandise. I was completely confused and taken aback by her statement. After a brief conversation with Mgr. Cathy, she realized that I was the very same customer she had spoken with six (6) days prior and stated, "Oh it"s you". Mgr, Cathy quickly realized in fact my order was there in the store. I asked, 'why hadn't I received a telephone call informing me that in fact my order was ready for pick up'? Mgr Cathy said she called me but did not leave a message. I responded, " how was I to know that my order was ready'? She then stated she thought I would see the telephone number and know that I had missed a call from Home Depot. This conduct is totally unacceptable on any level. I am a paying customer and I would like to continue shopping at Home Depot for the things I need but this poor behavior will prohibit me from doing so in the future. This poor service, misinformed staff member, and outlandish behavior is completely unacceptable and needs to be addressed immediately. At this time I am requesting action to be taken against Mgr. Cathy because as a manager this entire situation should have been handled differently. I also feel that some form of compensation for my inconvenience would be appropriate at this time. Sincerely, Crystal Carter

We bought hardwood tile with tobacco brown grout and it was installed by Romanoff Renovations on August 27, 2018. The day after it was finished, the grout turned white over most of the floor. Romanoff finally came back on October 10th and acid washed the grout but the next day it was white again. Romanoff was supposed to come back October 16th to apply stain to the grout but when he arrived at the store they hadn't gotten it in and he said he wasn't sure they had even ordered it! We have all of our furniture in our garage and haven't been able to use our great room since before August 27th and we are getting very frustrated with Home Depot!

Hello, I have yet to hear from anyone- very frustrating-either no one cares or everyone is inept. I have been very patient this has been a confederacy of dunces since july when i ordered $7 k worth of appliances. Together Lets go through what i have been through:

Ordered $7k worth of appliances in July, some items back ordered to sept, first delivery- dented fridge and a crappy micro wave install (thanks for the 2 extra holes) and oh by the way "i cant install your dishwasher because i dont know how i will get them to do it when they bring your replacement fridge". Honestly i dont believe he knew how to install the micro wave. Delivery #2 delivered fridge (yeah no dents!) And then "sorry i dont install dishwashers". This guy was a jerk. Out of my mind i call someone named Larry (nice guy) " hey i will get this scheduled with the professional team AGS"okay. Weeks go by no word so i call and it gets set up. Another week passes they show up " we are here to install your range top and double oven" seriously i tell them those items are back ordered and will not be delivered until Sept (see above) i let them know they are supposed to install my dishwasher. Thankfully they install the dishwasher. They say they will schedule the range and double oven. They dont! Call HD and ask when are you delivering my oven and range. They had no idea, looked it up and set a date - it delivers (yeah) but of course they cant install it we will set that up for you (AGS again). They don't, so i call and the installers are finally scheduled. Install date arrives installers unpack range and double oven and let me know the oven is slightly bent at the face- I am fed up so I say screw it put it in. While one guy puts in the range top the other mounts the double oven which requires re mounting the cabinent doors. The guy putting in the range cuts way past the template on my corian countertop the guy mounting my oven mounts the cabinant doors crooked - (and i paid over $700 install for this nonsense) He says he will schedule someone to fix the counter top. I say okay but honestly I am done and I just want them out of my house before they tear something else up. I fixed my cab doors (they look great). I do not hear from anyone so I go to the store and let them know about the damage to my counter top. They say they will have someone contact me - no one does until I get a call from Sedgewich who says they will contact the store and give it two more days and if i dont here from them to give them a call back. No one calls I call them back and they ask me about the damage. I explain the cut in my counter top and they say "Oh I thought this was your dishwasher we only cover appliance damage" but we will pass the message on. No one calls again. I go to the store and they say they will get Michelle to call me. She doesn't call so I call the store and they give me to the manager on duty Scott. Scott says he will get Michelle to call me i express my concerns that i have zero confidence she will but he assures me he will oversee. it has been more than a week now and still no call.

And now to why I am writing - I have been to the Peachtree City store three times to set up repair of my counter. I have called more than that. I am currently outside the store about to go in to try again. To date i have not heard from anyone. 
I hope your next step is to contact me to set up the repair of my counter, if not I'm not sure what my next step is but I'm pretty sure my options will cost HD a whole lot more than the repair cost of my counter. Seriously get this message to someone who can offer a solution to repair my counter and credit me my $700 for the botched install.
i can be reached via email or at [protected]
Thank you and please do the right thing. I have always enjoyed HD in the past.

To Whom this May Concern,

I'm contacting you'll with several problems that my Mom encountered with the store purchase order and the contractor. She has a list of things that went wrong and that it took months to have a floor installed. My name is Angela Hayden and I'm contacting you on behalf of my Mom Joyce Hamilton([protected]). Please contact her and me also.

Angela Hayden
[protected]
[protected]@gmail.com

I have ordered a half dozen products from HomeDepot.com. Without exception, every item was damaged in shipping, whether I had it shipped to the store, or to our home. The last item was a flat wall heater. This item was shipped from INDIA, and then reshipped from Orlando in the original container. This item came broken in the middle. While I was able to receive a credit, this is unacceptable. Flooring was received, one time had to be returned because so much of it was damaged. I have since ordered these items from other suppliers, and have had no problems whatever. When I returned the heater, through UPS, I received a delivery confirmation. But it wasn't to us, it was to the vendor. Then I had to go to customer service to arrange a refund. I ordered the same product from Amazon, and it was fully enclosed in foam, and was perfect. I ordered a door, and was not told until after the order had been finalized, that it would not arrive for TWO MONTHS. Unacceptable. The door was found in my local Home Depot store.

Bottom line, I will not be shopping from HomeDepot.com again. Then there is the advertising. Why, when I search for a product, do I then receive a flurry of ads for that product, which I had already purchased from you. Again, if you know I've searched for a product, why can't you see that I actually PURCHESED the item, small but annoying. I love your stores, shop there frequently, but your online sucks. Product packaging is horrible, worst I have experienced in many years of online purchasing.

Back in July 2018, I saw a tuff shed 2 story building at the home depot in Tupelo, MS. I liked it and thought it would be a nice cabin on my piece of land. When I inquired to buy one, I was given a lot of unclear answers, and not a lot of information, until little by little or later on. They don't really tell you or make it crystal clear right off that you pay for everything on the building which are called up grades. You are buying nothing but a shell. You have to pay for Windows, an extra door if you like, the air vents, a treated floor, the insulation wrap which I wasn't informed of until the last minute. The next thing was having someone from home depot and tuff shed to send me a break down of the prices ot the up- grade items I selected. They just wanted to tell me verbally over the phone and keep changing prices instead of sending me an itemized list and price to view. So, the shell of the building cost me $13, 800 including tax, then add on the upgrades, plus tax, it was another $ 2800. So my tiny building ended up costing me $16, 600, far from the $12700 list price they have largely advertised on building, but exactly $4200 more in total. Not only that, the tuff shed scheduler delayed the scheduling of my building for 2 months, the mixed, unclear communication, the 3 entities to deal with was too much, ( tuff shed, home depot & the builders), the lack of respect for my time frame to get things done and the unwillingness to compensate me for having delayed my building speaks volumes about how they value their customers. They are only interested in getting your money because they know you have a big interest and desire to get one of their 2 story tiny building. I am not pleased or satisfied with my all over experience with Home Depot, and especially tuff shed. I wouldn't dare recommend this tuff shed company to anyone. It was a hassle and horrible experience.

I live in San Antonio, Tx, but I it was Home Depot Houston that took the insulation service I was requesting, after step 5, Cris called me schedule the service on October 8, 2018, days before the date, I received 3 phone calls confirming the appointment on October 8, 10-12 am, at around 11am on Oct. 12, I did call the customer service and the rep stated that 10-12 am, two hour window and might appear anytime, however at around 1:30 PM, nobody showed up and I did received a call stating that the team leader on the field do not have a work order for my house, after taking a day off for this project, I waited for nothing, the worst part is after communicating with Cris, the coordinator, somebody just scheduled me for October 12, without me knowing it, so after I received the call on October 11, about the appointment, I immediately called Cris and cancelled the appointment and requested for November 12, still the workers showed up even after the cancellation, as expected I am not at home, horrible experience, I am now very worried that they might not schedule my November 12 appointment properly.

My new roof has been installed for about a month by HomeDepot service team but it was still not fully completed. There are garbage left on my front yard, none of the drain pipes has been properly hooked up and there are some wood beams that has been damaged by the roofer. I have tried to call the guy who sold me the roof but never replied, the job coordinator John Callahan and he said it's not his responsibility. I have called the regional service manager Ameren Huey for 6-7 times, she has replied once and promise to sent someone to complete the job on next day. But it was 10 days ago but no one ever show up and she never replied to my voice mail again. The roof inspector keeps contacting me for final roof inspection but he said it cannot be done unless the job is fully completed. I have paid over $16, 000 for this roof job and did not expect to received such a poor unorganized services. I am very regret to choose HomeDepot to replace my roof and should of go to Lowe's instead. Besides, I am not happy with the roof jobs itself.

I hope your company will handle this complaint seriously this time.

Tony Chiu

On 9/12/18 we had a stackable washing machine delivered. The techs set it up turned it on and left they did not wait until the cycle had run its course. Minutes after they left it began to leak and water was pouring out, I called them back and they came back after completing another delivery. They took the machine out and now they have our old one and new one, so we have no machine and it is 10/11/19 today. A claim was made by the store manager the day of the incident, I have spoken to three different people regarding the claim originally and I was told we would have to pay for Servo Pro to come and dry it out, then we needed to get estimates and pay for the floor to be fixed. This is the process per Bobbi at FSA, she reported she is a third party insurer. I also spoke to Savannah at FSA and she requested I send all estimates to her via email @ [protected]@fsalogistix.com, she reported she works with Bobbi and I could email her. I have heard nothing even though I have emailed them twice asking for confirmation that they have the estimates. I also received a call from a Cory Brooks, he said he was with Sedwich Insurance, a subsidary of Old Republic and he is a third party insurer as well. His job is to make sure we hear from FSA. After serveral calls to and from him, the last message he left on my vm was he has checked with the adjusters and they said we ordered a GE product so we would have to call GE to come look at the machine. If he was doing his job he would know that they took the machine on 9/12 and there is no machine to service. So all we can assume is he made this call without calling the adjusters to get the facts correct another attempt to not pay for the damage they caused. So we have two people that claim they are adjusters for HD, Cory Brooks which I have no idea his position since he has done nothing but lie to us, and now the regional manager (Douglas Bischoff) has been contacted and he has failed to do what he promised. There is something wrong witht his process. The techs either did not properly install and or the machine was faulty. We bought this from HD they should take care of the problem. I submitted all estimates and a receipt for the dehumidifier I bought to dry out the area, this was 2 weeks ago. I finally called the store back and asked for someone in charge, they gave me the regional manager's number and told me to call him. I did this last Thursday, 10/4/19. He returned my call on Friday after listening to my complaint he said there is no reason why this can not get fixed and then go after the adjusters later. I told him our concern is these are reclaimed hard wood pine floors. We have an upscale condo and these floors are special. He stated he would have his team search for these floors and HD would fix the problem once they were found. I told him how hard it was for me to get these three estimates, looking for someone capable of replacing the floors, he said he would have his team look. He asked me for the pics I told I sent them to him without any hesitation in hopes we could get this resolved. I also sent all emails I had and the names of everyone I talked to. He sent the store manager out to take pictures as if the ones I took or the site inspector were not good enough, and since then he has not called or email us. I was happy to hear someone was going to do something when I spoke to him, but this was not to be the case. He has done nothing that he stated he would do, he will not respond to any emails now so we are back to square one. I have asked for his supervisor and he has not given me this either. The Bobbi the adjuster took my complaint down, she had a Milton Middles come to the condo take pictures, write a report and said they would get this entered into the system and we would hear something from Bobbi. I have emails where I sent them the estimates and asking to be contacted to say they were received, but we have not heard from them. I have photos of the damage on my phone, I have a video I took right after the water came out. I have vm from Cory Brooks, and emails from the regional manager, and lastly a report taken by the site inspector Milton Middles. We would like our floors fixed period. All we want is for them to make our floors right so we can get a new machine.

I ordered blinds since September 15 that were supposed to arrive since oct 8 . Not only did I not receive them but no email was sent providing an explanation for the delay but they do have their money . No compensation to the customer. Stay away from this company. Worst customer service. I sure will put a complaint on BBB for future customers to be aware of this.

Ordered our window July 29. Promised us will take 2-4 weeks to be install. September 28, All orders came in. Jerry Home Depot window installer was great. He told us the orders was correct. But Home Depot sent 2 wrong windows.The sad thing is they automatically collected the payment for the project even the Contract Stepulate only when the Job is DONE. I called Home Depot Customer Service they treated you like a funny person. No body call us back. Now waiting for my 2 window to be install, we don't know how long. Lesson Lerned no more Home Depot forUS.

i walked into a home depot on mountain st in montclair California and when I walked in instead of being greeted with welcome to home depot i was greeted with "what are you doing here they had the audacity to tell me that, I felt bad and walked away not purchasing anything, I returned again later to make my purchase and saw that she wasn't there and I was glad she wasn't because I would have told the manager something there but didn't want to make a scene.

We were ready to purchase a storm door and power washer at the military circle Home Depot. However, after asking for assistance and being told someone was coming, we never got any assistance. We left this store without purchasing anything due to the poor service. We had to stop an employee to ask for assistance and she claims she went to tell someone we needed help. No one ever came or even acknowledged us. We are most likely going to try Lowe's. We don't have time to waste when needing to make a purchase. Highly upset about this.
Linda Ford
Norfolk Va

To whom it may concern,

I purchased a LG refrigerator from you on September 21st. Delivery was made on September 25th. There was an issue with the refrigerator and on Friday went to Lakewood NJ store and sales person Donna who was very helpful made a phone call and got the new refrigerator for a delivery date of October 6th. October 5th did not receive a phone call stating the time it was being delivered. October 6th called home depot they told me it was rescheduled for October 9th. Unacceptable. They gave me the number for the company you use for deliveries and they told me it was never scheduled for today. Now so far I have taken 2 days off of work and still no refrigerator. It is now rescheduled for October 20th. Called home depot back and they gave me $50.00 for my inconvenience. My inconvenience, apparently me taking off of work for 3 days in worth $50.00. That's ridiculous. Im not looking for anything else and I am taking off again on the 20th because I need a refrigerator but just wanted to let you know my review will not be a 5 star and I will not being purchasing any other appliances from your store.

Bought 1300.00 in fusion stone and ordered the 26 feet of sloped silk a month ago, as I called today after regularly checking there stock, I called today and was on hold for forty minutes, almost a full charge on my phone, then someone picked up then hung up, I called back an hour later to find out they didn't even order my stone, so screw this, I'm heading to Rona from now on and all my business

I ordered a bay window for my living room. It was partially installed about 6 weeks ago after the contractor had to change the appointment. They never capped the inside or outside of the window. For 2 weeks we kept calling the store and the contractor to no avail. Finally they came back and capped the inside but not the outside. We called again and was told that these contractors are now working in the northern part of the state and they did not know when they could come back and finish the installation. They finally came this week. This is terrible customer service especially when we spent a lot of money for this window and installation.

Hello,

I want to bring to your attention that I was really dissapointed with my recent experience with homedepot and customer approach. Not sure from where to start and will prefer to have a phone call with someone who is at least a bit intrested in homedepot customer satisfaction. To be short, the recent garage door instalation experience was just horible. Your sub-sub contractor team, who was assigned to provide the service, has dropt the job without much explanations and left without attaching the door opener, even if an inspector came in before the work to start and didn't mentioned any issues, but the space to be cleaned. But this was not the biggest dissapointment, the way I was treated was just unaccepteble. Dispite the fact I was promissed to be called back, including your store personel, with an explanation and actions to be taken, no one call me yet, and it's already a week past. From what I undertood no one care about it and I've called a professional team to finish your job. I don't hope already that someone will contact me, but still will try to send you this...

Regards,
Oleg Proscurchin
[protected]

I ordered and paid for a Halloween wreath for pickup at my nearby Newport News, VA Home Depot around 9 pm for pickup the following day. At 9 am the following day, I received a phone call from the store stating they did not have it in stock even though the website said they had 5 available. They suggested the Hampton store might have them but before I made another online purchase, I should call them first. Sure enough, even though the website stated the Hampton store had 5 available, the customer service rep I talked to found only one. I asked him to hold it so I could come during my lunch time and pick it up. When I got there it took them over 10 minutes to find it. It looked nothing like the picture online so I decided against purchasing it. I did pickup up a few plants and some spray paint I needed. However, when I needed to check out, there were no registers open. I asked a woman who was helping the self-checkout area about it and she said "yes, there are no check out lines available." I told her I do not do self check out and she offered to check me out. I let her do the self check out, otherwise, I was ready to leave the items there. There were 2 women helping at the self check out area but neither one of them went to get anyone to open a check out lane. When I asked her for Home Depot's corporate phone number so I could make a complaint, she said I could go to customer service. She didn't offer to go for me, she showed me where I could stand in line so I could get a phone number to make a complaint. This is the second time I have tried to make an online purchase from Home Depot which was also unsuccessful. That time, I did make the purchase through a login account but Home Depot cancelled the entire purchase because of an "old phone number" on my account. Home Depot has NO customer service, does NOT maintain their inventory online for purchases, and makes their customers work to check themselves out. As far as I'm concerned, if I check myself out, you pay me for being a cashier.

We bought a stackable from HD and delivery was on 9/12/18, the service techs set the machine up, turned it on and left. Within minutes the condo was flooded with all the water from the tub. I turned it off and called them to come back. They came back after they completed another install somewhere else. They came back did not know what was wrong, but stated they have seen problems with these units so they took it back, and took my old one as well, when they first delivered the new one. We believe the tech did not use the clamp that should have been placed on the water hose and with the pressure of the water it came out and the machine was faulty with it turning on even after I turned it off. I called the local store where we purchased it at the manager made a claim, gave me the number of insurance company and an incident number. After that I did not hear anything until the next day. I called the number he gave me they said it would take up to 48 after an incident before someone calls us, but the incident number nor the name of the insurance company he gave me was not anything they had on file. The next day, we get a call from a Cory Brooks, he reported he was with Sedwich a Third Party insurance and his job is to tell me that someone else from FSA would be calling me. I asked his is that all you are going to say, that someone else is going to call me? He said yes, we are only a third party insurance. I got a call from Bobbi from FSA later and she asked me to explain what happen, I did and she preceeded to tell me "The process". Her words were, you call Servpro and pay them for their service, you then obtain estimates for the work needed to fix the hardwood floors, and you pay them also. After you pay everyone you submit the estimates to us and we will negotiate with the delivery company and come to a settlement. I asked her if I am the only one that has had a problem with this "Process"? Apparently this is the line they use, "The Process". I have finally obtained three estimates, I bought a dehumidifer to dry out the floors and now I have sent the estimates to her. No one will respond to my email now. I received a call from Cory at Sedwich today and he reportedly heard from the FSA company and they have determined that this is a GE issue, since it was a GE machine and that I will need to call GE Care to have them come out and look at the machine. I do not like to call anyone a liar but when the shoe fits! The delivery team took my old machine and the new machine back with them. The delivery team said they did not feel comfortable leaving the machine in the condo since it had turned on by it self and they have had problems with these machines before. So for Corey to have left that message on my vm is utterly ridiculous. We bought from Home Depot, they should honor the product they sell as well as the installation. Because I have made my issue known at every avenue available and I still have not gotten satisfaction, I would like this information to be out there for future customers. All of this over a $1600.00 washing machine. Over the past 2 years we have spent over $10K with them, but never again. This customer is gone. Our only recourse now is legal help for the repair and aggrevation with "The Process".

I recently bought a house in pa and I went to home depot to purchase new appliances in the store. I purchased 4 new appliances which was around $4000 and I even opened a credit card with home depot and I am a pro xtra member and I ordered for the appliances to be delivered to my new house. I was pleased with the service so far and everything was great. Now heres where it gets really bad. I received all my appliances on september 15 and the delivery guys were really nice and helpful. Included in my purchase was supposed to be a conversion kit that goes from natural gas to propane gas. When I was purchasing the appliances in store the associate said it would be included. When I asked the delivery guy where the conversion kit for the oven was he told me that the kit was inside the oven. I trusted him. A few days later I had a company come over to install all the appliances and to my surprise the conversion kit was not there. I immediately called the local home depot and spoke to the manager ashley on september 17. She stated that she would have the kit shipped out to me. I waited and waited and didn't receive anything for a few days. Then I called back and spoke to dee on september 27 and she told me that ashley was out that day. I called the store back on september 28 and eileen told me that the kit was backordered and will be shipped out directly from lg. No one told me that originally but I said ok ill wait. I waited some more and today its october 2 and I still do not have the part I need and I cannot use the stove that I paid a lot of money for. It is sitting in my new home and collecting dust. Why can't someone be honest and tell me what the hell is happening with the part I need. Its not my fault that the part was not included in the delivery.

I am requesting that home depot contact me on my cell phone asap to discuss [protected]. I would like to receive the part I need asap and I would like someone who is in charge for example a district manager or similar to handle this matter so that I can finally get the part I need.in addition I would like home depot to install the part for free because I will have to pay an outside company to come out to my house again.in addition I would like compensation of an agreed upon amount by both parties for the time the oven has been rendered unusable