Well, 3 days ago I gave Home Depot Customer Service on their own site a chance to resolve this as I do not enjoy giving time and effort to things and people that waste it and they never acknowledged the email message I sent at all. I (we) have been researching for 3 months now the best and least expensive way to have a toilet replaced in our home. I ended up at Home Depot (originally wanted to purchase same toilet we picked out at Lowe's) to first purchase the toilet and bring it home with other important home repair items so that later I could schedule (as a package deal) to have installed by the Home Depot's Contracted Plumber. I saved money this way.
First I asked Ruth at the Customer Service Counter (upon getting a package estimate) if I could get my military discount, that my current ID is expired but you can clearly see it's me and that my new one is being processed and ordered through the VA. She informed to just present my current ID upon check-out that it would not be a problem. It's important to me that I not get all rung up at the check-out register and then have somebody say, sorry, sir, we can't accept your ID as it's expired and then go beyond my allotted budget for this huge purchase of $326.00. So, I proceeded to check-out register #1 where Aurora was operating it. First off, she looked at us as if we were inconveniencing her by purchasing items at the Home Depot store in her line, before we were even at the register, however, I just let it go. Then, Aurora is literally running around frantically and gets upset because I picked an item that her scanner/wand would not pick-up and register to the computer, I let that go too.
Finally, after being pushed into feeling very uncomfortable be her, I let her know that I had my Military ID and I'd like to get the 10% discount that Home Depot offers its military/veterans. Aurora stated, "It has to be the person paying for the stuff, besides, your ID is no good and a man from the base said not to take ID's that are no good, so whaataya wanna do now"! I said, well, I spoke to Ruth, the Customer Service Department and she said that it was all okay and that the store would honor my ID and that I did not have to be the one paying out of my pocket so long as it got paid for. Aurora huffed and puffed at me and said that I could call the man at the base and ask him if I didn't believe her. Needless to say, she succeeded at making me uncomfortable and let-down. I truly hope this blaitant act of poor attitude, store communication/training and cruddy treatment doesn't happen to you or anyone else. I'd sure like to see or hear that she has been reprimanded for what she did. I'm so tired of this I don't even care about spell/grammar. Regards---