Having problems with Home Depot?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review Refrigerator was posted on Apr 12, 2021. The latest complaint Samsung Dishwasher Appliance was resolved on Mar 12, 2021. Home Depot has an average consumer rating of 2 stars from 1496 reviews. Home Depot has resolved 222 complaints.

Home Depot Customer Service Contacts

1800 628 0525 (Canada)
1800 759 2070 (Pro Xtra Customer Service, Canada)
1800 747 3787 (Credit Card Accounts, Canada)
1800 004 6633 (Mexico)
+1 800 466 3337 (USA, Sales)
+1 800 430 3376 (USA, Customer Service)
+1 877 946 9843 (USA, Major Appliances)
+1 866 875 5488 (USA, Consumer Account)
2455 Paces Ferry Rd SE, #B #3
Atlanta, New Jersey
United States - 30339-1834

Home Depot Complaints & Reviews

Home Depot — cabinet refacing

In May of 2014 I contracted with Home Depot to do a cabinet refacing of my kitchen cabinets. The contractor...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Home Depot — tool rental customer service

Was at a tool rental in Home Depot in Howell New Jersey it was on a Sunday and there was about 5 people...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Home Depot / Bathseriously poor employee communication

Well, 3 days ago I gave Home Depot Customer Service on their own site a chance to resolve this as I do not enjoy giving time and effort to things and people that waste it and they never acknowledged the email message I sent at all. I (we) have been researching for 3 months now the best and least expensive way to have a toilet replaced in our home. I ended up at Home Depot (originally wanted to purchase same toilet we picked out at Lowe's) to first purchase the toilet and bring it home with other important home repair items so that later I could schedule (as a package deal) to have installed by the Home Depot's Contracted Plumber. I saved money this way.
First I asked Ruth at the Customer Service Counter (upon getting a package estimate) if I could get my military discount, that my current ID is expired but you can clearly see it's me and that my new one is being processed and ordered through the VA. She informed to just present my current ID upon check-out that it would not be a problem. It's important to me that I not get all rung up at the check-out register and then have somebody say, sorry, sir, we can't accept your ID as it's expired and then go beyond my allotted budget for this huge purchase of $326.00. So, I proceeded to check-out register #1 where Aurora was operating it. First off, she looked at us as if we were inconveniencing her by purchasing items at the Home Depot store in her line, before we were even at the register, however, I just let it go. Then, Aurora is literally running around frantically and gets upset because I picked an item that her scanner/wand would not pick-up and register to the computer, I let that go too.
Finally, after being pushed into feeling very uncomfortable be her, I let her know that I had my Military ID and I'd like to get the 10% discount that Home Depot offers its military/veterans. Aurora stated, "It has to be the person paying for the stuff, besides, your ID is no good and a man from the base said not to take ID's that are no good, so whaataya wanna do now"! I said, well, I spoke to Ruth, the Customer Service Department and she said that it was all okay and that the store would honor my ID and that I did not have to be the one paying out of my pocket so long as it got paid for. Aurora huffed and puffed at me and said that I could call the man at the base and ask him if I didn't believe her. Needless to say, she succeeded at making me uncomfortable and let-down. I truly hope this blaitant act of poor attitude, store communication/training and cruddy treatment doesn't happen to you or anyone else. I'd sure like to see or hear that she has been reprimanded for what she did. I'm so tired of this I don't even care about spell/grammar. Regards---

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Home Depotfailure to comply with installation ad

    Home Depot advertises for home installation contractors. If you try to get in touch with these people, Home Depot will just give you the run-around. You can't speak to the contracting company and Home Depot employees say they will contact them for you. Needless to say, at this particular store no one handled the situation. The head office in Toronto was just as bad also giving me nothing but a run-around and saying that I was given top priority. After over a dozen phone calls to Home Depot on Regent Avenue in Winnipeg, Manitoba, Canada (they never returned one call) over a 3 week period, I was unable to get anyone to come out for a consultation for home repairs. Try to call this store and speak to a Manager, that wil never happen. Everytime and any day of the week you call, you are told they are all in meetings. Very poor public relations. They don't live up to their ad and they do not care about the customer. I will not purchase anything from this store, and will relate to everyone I can about their inability to interact and care about the customer.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Ge Adora Dishwasherdoes not clean and needed repairs several times

      I bought a GE Adora from Home Depot in September of 2013. This dish washer from the start never cleaned the dishes. It washed for very long time and when I opened it all the dish washing liquid was on the door of the dishwasher and the dishes were still dirty. Called GE for a repair and the service technician came out and said that it need a new motor, so they shipped the part to my house and I thought they would follow up with me. After about 3weeks I called and told them the part came and it was only then the technician came to replace the part. The dish washer worked for another month and them the spindle at the bottom just burnt out and broke. Just got this smell emanating from the machine and on investigating I see this burnt out part at the bottom. They shipped a new bottom spindle and technician arrives and said that was not the only problem. He has to order a new part and come back again. More stress having to wash all the dishes by hand. Called the consumer relations department and they said that the expensive warranty that I purchased from home depot was for reparis only and the machine must malfunction again before they consider replacement. This is not acceptable since my old cheap dishwasher lasted 12years and even though noisy washed the dishes clean and never needed a repair. Anyway, my advise to all reading this is to go with another brand. Stay away from a GE Adora..

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Home Accents, Holiday — bogus 1 year warrant

        On 11/22/13 last year I purchased six (6) strings of "300 Mini Icicle Lights, High Density" from "Home...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        The Home Depot, Hollywood, CA. — lying to customer

        I called this store The Home Depot, on Sunset Blvd. Hollywood, asking if they had a one piece shower and tub...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Home Depot / NonstopDelivery, Inc. — worst service - do not use!

        An order placed through HomeDepot.com on May 20, 2014 indicated that the patio furniture set was in stock...

        Home Depot — home depot racial and ill treatment

        We made an online purchase for pick up in store at the end of April, when we picked up the items several of...

        The Home Depot — installed inferior product than what was presented to me

        I paid Home Depot to install new fencing. The material used is not the same as the sample that the Home Depot...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        NonstopDelivery / Home Depotdelivery issues

        I ordered two patio sets from Home Depot on 10/9/14 and selected ship to home. Delivery estimate I was given by Home Depot was May 15th through May 23rd. Home Depot's website said that I would receive the order in 3-10 business days, which would equate to receiving it May 23rd at the latest. When the order was turned over to the delivery service, Nonstop Delivery, I was given a tracking number showing an estimated delivery date of 5/23/14. The patio sets were picked up in California on 5/13 to deliver to my home in New Jersey. By 5/18/14, tracking was updated as being at a location that was 27 miles from my home. I contacted Nonstop Delivery on 5/23/14 because the tracking information still showed that the patio sets were at the location 27 miles from my home and did not show as out for delivery. I was told "Your item(s) are in transit on their way to the local terminal in [a location that would now be 45 miles from my home]. Once they arrive and are checked in the dispatcher will update the website with the actual date and time of delivery." I told them "I was told 3-10 business days to receive the order. Today is the 10th business day." The gentleman I was chatting with responded, "My apologies if there has been some confusion. The 10 business days exclude weekends and holidays." I in turn stated, "I realize that. I placed the order on May 9th. That is 14 days with weekends but for business days, this is the 10th business day." He then told me, "The 10 business days would begin from when the order was registered with NSD. That took place on 5/13." I then asked him when it would get to the new location that would be further away from my home and he responded, "I was unable to get in contact with the carrier but, I would anticipate it getting to [the new location] no later than Tuesday 5/27." So he is now telling me that it is going to take 4 days to get to a location that is only about 45 minutes from the location where it sat for the past 5 days and I can now assume that at the earliest it will be delivered to my location Wednesday, 5/28/14, 2 business days (5 total days) after the delivery date I was told when I placed my order. As of today, 5/24/14, the tracking has not been updated. The latest delivery date that Home Depot provided me was when I expected my order and I planned accordingly. I will never again order anything ship to home from Home Depot.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Home Depotpoor customer service

          just bought the LG Electronics 7.3 cu. ft. Gas Dryer in White from Homedepot, Customer service
          Representative said is free installation, but the deliver guys said they could not do the installation in the garage. Ridiculous!!. Then talk to the homedepot customer respenstative again, want to return. They said the product is non-returnable !! Cost almost $900 for non-returnable !! Terrible customer service, be aware of homedepot, you may buy expensive stuff for non-returnable !

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Home Depotassistance in window treatment

            I was in Home Depot, Nashville, TN. The store on Briley Parkway in Madison, TN. I went into the section looking for assistance in getting some vertical blinds installed. The store employee in that section clearly saw me. His name is Ben. He quite smoothly disappeared <
            into another area of the store. I kept browsing, thinking he would return. First, he saw I was
            African American, So, he surely did not return. Home Depot employees are notorious for their racial prejudice in assisting black customers. I have noticed this for a long time now. I will be going to Lowes for my blinds. This guy was paged to help me. He pretended he did not understand what I was explaining to him; he was clearly peeved he had to wait on me. I was really taken aback. He said, well someone will need to come out and measure your blinds and you cannot schedule that tonight. It was Sunday evening around 6:30pm. He said, I will take your name and have someone call you tomorrow. It is two days later, noone has called. This is really sad business and buyer beware. Shop at Lowes. They are much more customer friendly. This old white guy needs to take his racial hate someplace else. He is losing money for Home Depot.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Home Depot — in store music

              I was shopping at Home Depot looking at some plumbing fittings and noticed that the music was in Spanish...

              Spirit Delivery By Home Depot — inexperienced installers

              Home Depot offers delivery and installation services of appliances. Do not use Home Depot's "service."...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Home Depot — rude employee

              We were in the lighting department and we opened the box of a light that was already opened. Bob, one of the...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Home Depot — management staff & customers

              I've worked for home depot for a year now. It's not too bad but I have some MAJOR issues with some...

              Home Depot / Allure Flooring — toxic chemicals

              I hired Home Depot to install a new laminate floor which Home Depot contracted out to Carpet Pros. Long story...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Home Depot — theft of confidential bid

              I paid $40 to have blue prints printed for the home depot (Pro-desk store 6613) to do a take off on custom...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Home Depot — defective item

              I just purchased a Gas Powered Home lite Weed Trimmer from the Home Depot store in Canton, Georgia. I used it...

              IN THE NEWS

              Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
              If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
              One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
              A consumer site aimed at exposing unethical companies and business practices.
              ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
              You'll definitely get some directions on how customer service can best solve your problem.
              Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.