Home Depot

My Stove had a gas leak Home Depot or Asurion has not been any help it has been 4 months they sent out a company who said there was no problem, however the gas company had red tagged my stove. claim closed! I had to reopen a claim Lewis Appliance came out a month later ordered parts then came back a month later installed parts safety regulator and Safety regulator valves, took apart my burners causing damage and the tech stated that wasn't supposed to happen had me call Asurion and tell them stove was not repairable. I filed a claim for a new stove only to be told it was tampered with according to Lewis's appliance claim denied, but they can send out another repair company. Another month goes by and still no repairs I call and call only to be told please hold 3-4 min while I read the notes then hung up on, transferred and then hung up on. I keep requesting this problem to be fixed. Finally, they are sending back the company that did damage great so they can lie and not do anything again. It has been two weeks and no repair date I call this Lewis appliance and told they have no one to service my area will get back to me as they are scheduling repairs and as of now it looks like it will be 3-4 weeks before they come. Have you ordered parts; we have no clue what you need seriously wth.. I call HD Asurion again wanting this fixed same as usual put on hold hung up on told I am so sorry, you're going through this sent to the escalation department over and over again. Shame on them I am a single mother with children the stove was bought, a 5year warranty was bought Yet I am left going on 5 mos. without a working stove, do you have any clue how hard it is to cook meals without a stove I cannot keep or afford to keep paying for takeout nor should I have to had to buy a hot plate to cook on, and am now looking at buying a stove somewhere else because I do not think this problem will ever be resolved! By the way if you try to call the HR department good luck no resolve there either!

I ordered a gift card from Home Depot on the 17th of December. I got a confirmation immediately. I didn't get a confirmation of shipment until the 23rd at 10pm. I didn't actually get the card until Monday, the 3rd of January, long after Christmas when it was meant as a gift. They claim they had delays because of Covid-19 and bad weather, but the cards I ordered from 2 other vendors came the Monday after I ordered them. I had no delays in my mail or package deliveries before or after Christmas, only the gift card from Home Depot. I don't need resolution. I just wanted people to know.

In August I noticed my generator would go into overload and stop putting out power. I opened a warranty claim with Asurion in September 2021. It is now January 2022. They closed the original claim in Dec 2021 and I didn't find out until I checked status. Now they just put me on hold and hand up. They claim they are having a supervisor call me, but that has been 2 weeks.

When my $1800 washer & dryer were delivered earlier today, the install crew pointed out that the cold water supply valve has a leak. They will NOT install the washer until the valve is fixed.

HD will do the work for no fee, but no one can tell me when the repair will happen. I get; "someone will contact you in 24 - 48 hours to set a schedule for the repair". NOT ACCEPTABLE.

I called several numbers for HD & got nowhere. The same line keeps getting repeated.

I am a GC that does a fair amount of buying at HD & if this were my client, I would be getting a new butt ripped right now.

Really, Home Depot? Lip service is the best you can do?

I am not able to schedule a pick up for a defective storage unit, i have called numerous times and visited 2 stores, spoken to managers and there is no way they can schedule a pick up...this is soooo frustating. I will never shop at home depo again

You just delivered my order of lux vinyl tile to my home. The Mexican driver refused to bring the 4 heavy boxes 2 feet into my home and insisted on leaving them at the curb with my uncollected garbage. The garbage man is due here within the next 30 minutes and I assure you would have included these boxes with my trash. While I was taking pictures of the driver, he floored the truck in an effort to negate my efforts, but I nonetheless succeeded.
I am a 100% service connected disabled veteran as evidenced by your records. Where on Earth do you find these people? This behavior is disgusting!

We purchased this at Home Depot last January. After having an old washing machine for close to 30 years, we decided we should upgrade. Unfortunately, we got rid of the old one before trying the Adora.
It really is junk. When I wash dark clothes, it always leaves a soap stain. I have to rewash it by hand to get it out.
We never did use a lot of laundry detergent, but now, we barely use any. I'm so disgusted with the lack of integrity in design; I'm ready to throw it out. I will never purchase a GE product again, nor will I rely on a Home Depot salesman's advice.
If I had to do a star rating, it would be -10!

Purchased lg 6.3 electric oven from home depot, paid 200.00 dollar for the home protection plan (dept c @asurion.com). On december 12 2021 upon cutting on, allowing it to reach 350 temp, placed cook ware in oven.30 minutes later went to open oven door, and their was a thin hairline crack on the inner door where the glass allows you to look inside. Immediately call home depot spoke to mr. Lou. He advised that I contact sis va, inc 240-558-3709. The person taking the set the appt for a tech to come to our residence. Kerry was the tech, he came took pictures with his camera of the thin hair line crack. I called two days later to sis va, inc and the gentleman answering the phone stated the claim to replace the glass had been denied, due to impact on the glass, and then stated home depot turned it down. This was not the case, the inner glass cracked due to heat and not due to impact. It was called in wrong, this was a pin thin hair line crack, now I have oven that we cannot use because the home protection warranty company, worded the claim incorrect. Called lg escalion 1 800-243-0000 spoke to ms dean sent pictures of thin hair line break, they responded have home depot call 855-683-8878. Nothing but the run around all day trying to get home depot to help get this glass - door inner fixed and replaced order number h8550-41791

My client had her carpets cleaned by Home Depot on November 19, 2021 and they are all stained yellow. We now need to rip them all out.
I called Steam Dry Canada the company that Home Depot uses and they will not do anything.

10/07/20 I purchased a Ridgid cast iron table saw at store 588. There are several reasons why I shop at Home Depot in this case, Ridgid offers a lifetime warranty, and Home Depot is the only authorized Ridgid repair facility within 100 miles of San Antonio Texas. Because of these two reasons I thought, in the unlikely event of my expensive lifetime warrantee table saw would break, I would be covered. Well, the table saw did break 11/02/21 with, what a later found out was a common defect of this model of table saw. After going to the store closest to me, the team member suggested I take it back to store 588 and see if I could have the table saw repaired, and I did. After conversations with the team members at the return desk, then with the manager, (not store manager never saw them), I was told the best bet was to turn-in the table saw for repair. (This is the authorized Ridgid repair facility) However, no Ridgid repairs take place in this facility and the Table Saw must be shipped to Atlanta for repair, 7-to-9-week turnaround time. I was hoping for some other accommodation. I asked about the return to vendor, where I would have taken a substantial lesser amount in-store credit, purchased another smaller portable table saw it keep my shop running, unfortunately, this seemed not to be an option, because the store manager would have to sign off on it, who I did not see.
Needless to say, I am very dissatisfied with this whole ordeal, living in San Antonio I have many options where I can take my business, I chose Home Depot because of their customer service and over the last 20 years it has been great. Again, very disappointed, and now I will be without a critical piece of my shop for at least two months. When there is long lead-time to repair, some flexibility to policies should be made. SFC Mark Hurt (ret)

I purchased 10 Everbilt softclose hidden hinges from the store in Gulfport, MS. When I got home to install them I discovered the hinges in the box were switched out with regular close hinges. The price is about $25.00 different for soft versus non soft close. I advised the CDR at the return desk what I believe happened and that there were two more packages that looked like they were returned. Anyway, I purchased a sealed bag of hidden soft close Everbilt hinges. When I went to install them, they would not allow the door to over the entire hinge when closed. I'm not a rookie at this as I have installed over 200 hidden hinges over the years and I like them a lot more than regular hinges. I'm frosted that I have to return these hinges and most likely will head to Lowballs (Lowes) and reduce my shopping experiences as HD. It seems the quality has gone down as the prices have gone up. I added photos of what the issue is with the hinges.

Hotpoint gas dryer went out on a 5 month old Hotpoint dryer on 11-26-21 and it still has not been repaired. The repair company Aadams in Youngstown OH never showed for 3 appts and when they finally came out they said the motor was out. They have not made any effort to expedite anything either by Home Depot or Aadams repair. As of today Dec 16th there is still no resolution. My mom is 84 and feels slighted by everyone and they are just pushing her aside. I have called Home Depot in Hermitage PA endless times and also the Aadams repair (they don't care at all and are rude). I want a new gas dryer for my mom ASAP!
Customer service used to mean something to corporate America but not now!

On 12/13/2021 I bought a brand new 50 Rheem Electric Water Heater. The licensed plumber took out my old water heater and proceeded to install the new Rheem WH according to the instructions.
After the plumber was done and water turned on it leaked from the top outlet of the hot water pipe from the tank and the top electrical heating element.
He shut off the water and electrical and retightened all couplings...etc.
When we turned on the water it leaked more from 2 sites again.
It took 2-3 hrs. to take out the old WH and repipe and install the new Rheem.
We then called customer service at Home Depot, who referred us to Rheem.
We called Rheem who then gave us a receipt number to bring back the defective Rheem to Home Depot. It took us another 30 minutes to take out and disconnect and drain the Rheem.
I brought back the Rheem to Home Depot. I then purchased another brand of Electric Water Heater. Brought it home. The plumber had to refit the plumbing to this new (2nd) Electric water heater. It took him another hour to refit the 2nd water heater. After two hours of extra work, refilling and checking for leaks...the 2nd water heater worked fine.

It cost me an additional $300 for the plumber to disconnect the 1st defective Rheem and install the 2nd new water heater. It took us 4-5 hrs. to complete this simple procedure, which should only take 1-2 hrs.
I explained to the store associate my situation (as described above) and asked the Home Depot associate for a special consideration for a store credit or gift card for the additional $300 which I needlessly spent to install and remove the defective Rheem. I thought this was fair. The associate called the store manager, who stated that since they did not install the 1st Rheem, it was not their fault and would not consider a gift card at all.

I am requesting from this corporate level, for a consideration of a Home Depot gift card in the amount of $300 for the time and expenses that I had to pay for the Home Depot's defective water heater. I think that this is far and an appropriate corporate consideration. I am a retire military veteran on a fixed social security income and cannot afford this extra expense.

#[protected]/13/21 2:52pm

Thank you for your consideration on this issue.
John Murrisky
[protected]
Wilmington, NC

I purchased an LG washer/dryer as well as a Kitchen suite from Home Depot back in 11/19. Due to an extreme back order none of my appliances were delivered until 02/20. At the time of purchase, I also paid for the Home Depot Protection Plan. On 8/2/2021, I contacted the protection plan regarding my fridge not making ice. I was given a service request # of [protected]. A local tech was sent out to look at my appliance while I was at work, but told my teenage son he would order the part and come back. He called back a few weeks later and told me he could not get the part and that he had notified the company they would need to replace the fridge. On 11/23/2021, I contacted the protection plan once again this time because of my washer being broken inside during the spin cycle. At that time I inquired about my fridge which still had yet to be repaired/replaced. He then proceeded to delete the old claim and start new one. He scheduled an appt for 11/26/2021 to have a tech come out and repair my appliances. I waited all day and no one showed up. I have been on the phone for the last 120 minutes with the Home Depot Protection Plan, who then transferred me to LG, who then continued to transfer me to another rep...only to be hung up on. I attempted via chat and was only given info on my fridge stating "The service request for the refrigerator under the case# CNN211123359486 is being checked by our scheduling team". When I asked about my washer I was told "For this, please call the Hotline and asked to be transferred to the correct Department. [protected] ; Monday-Friday 8:00am-5:00pm CST". Which is the same # I had been bounced around for hours this morning. No one wants to take responsibility and honor my warranty and repair my appliances.
I have had multiple phone calls since with both LG as well Asurion, and each time the rep blows me off and tells me to wait a few more days.

Scheduled a cleaning with ARS through HD & the tech tried to tell me I had a cracked Heat Exchanger, showed me a picture and told me I need a new furnace and should buy it tonight because the price goes up the next day RED FLAG he even scheduled someone to come to sell me the new furnace. I asked him to send me the picture of the crack he said he did not know how to use the phone & told me I can take a picture of his phone with my phone, RED FLAG. I called a second company out within an hour & it cost me $105 to be told I have no crack in my furnace. They took the furnace apart which the ARS tech did not take one thing apart. I have pictures of the second company doing the inspection, and of the parts they took out. I have filed a complaint with ARS, will be going on social media to announce this and will be calling a news station to report on this fraud. Shame on Home Depot for working with these crooks

Hi,
I cannot find a customer care email, therefore I am writing to you:

my name is Paul Werczberger

I purchased a'Boyel Living 0.8 GPF /1.28 GPF Dual Flush Ceramic Bowl Square Elongated 1-Piece Toilet Bowl' on April 8, 2021 (Order# WJ33457998). The merchandise arrived broken. Home Depot replaced it promptly, thank you!
Second identical toilet bowl was delivered Order # CM38045275 April 29th 2021.
We installed it at the end of June. After 2-3 weeks of use it started leaking/sipping on the tiles.
We installed it 2 times more.After each installation It was still leaking.
At one point we hired a professional installer 'Plumbing Solutions' and they reinstalled it for $404.11. (check image below)
After about 2 weeks the bowl was leaking again. We called back the person from Plumbing Solutions and he stated that the bowl has a hair crack and he cannot warranty it.
After that, with the help of my boys, I reinstalled it 2 more times.
Each time it started slowly leaking after 2 weeks of use.The leak is so slow that we were not able to identify the source.
So far we spent, with accessories, over $1000 on the bowl and bowl installation.
Please help me by replacing the bowl with a similar item, or sending a professional who would identify and fix the problem.

Thank you,

Paul

I am a senior citizen and have a hd consumer credit card that i recently paid in full, i also have a home depot project credit card in which i intended to pay in full as well. I inadverdently mailed both payoff checks to citi and have proof that they both cleared the bank with citi. The problem is the check #5275 iao $2266.21 that shold have gone to greensky has been cashed by citi and now tht money is missing, citi has no record of this payment that was clearly deposited by them. I need help immediately.