Holland America Line review: Wrong information from cruise consultant

My husband, daughter and I booked a 7 day Alaska inland passage cruise round trip from Seattle. The day before leaving home, as I was packing I discovered I could not find my passport or a copy of my birth certificate.
I called Holland America twice and was told that these documents are recommended but nothing was said they are required. They advised me my driver's license and another form of ID would suffice. We flew from SC to Seattle and I went past the first round of security prior to boarding just showing a copy of my passport and driver's license. At the final security check, just before boarding, I was told I absolutely could not board.
They apologized that the Holland America representative had given me the wrong information but there was nothing they could do.
It was heart breaking to say goodbye to my daughter and husband as they
joined six other family members. Holland America really needs to train their customer service reps better and to put in all their information for Alaska cruises that boarding will be denied with a passport.