CB Cruises and Charters Holland America Line Amount changed from booking on what we owed.
Holland America Line

Holland America Line review: Amount changed from booking on what we owed.

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3:39 pm EDT
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We booked a cruise on our New Years Eve Cruise we took in [protected]. We paid our down payment. We also had a letter from Cory Thomas-Special Advisor offering a credit due to a cruise we were on with a group and most of the group got sent home due to COVID. When we left the ship we knew we owed $2,533.00. This had to be paid by September 30, 2023. We paid that amount and we were advised we owed $610.00 more. I asked our cruise consultant to get back with us about this and he was out of the office at least 3 weeks with no return phone calls. We received a cancellation in our e-mail. I called and asked why and they said we didn't pay our $610.00 prior to deadline; however, WE DID NOT OWE THAT ACCORDING TO THE FIRST STATEMENT. I do not know where it got messed up but I DO WANT TO TALK TO SOMEONE ABOUT THIS. We requested for a certain room as soon as we got back IN 2023 with cruise consultant and he stated it was 7149. Now we are in 6208, which is at the back of the ship and we wanted to be close to the elevators. NO ONE HAS CONTACTED US. I will assure you WE WILL NOT BE ON ANOTHER CRUISE AFTER THIS YEAR WITH HOLLAND AMERICA IF THIS DOESN'T GET TAKEN CARE OF. If you look at our history, we have taken NEW YEARS EVE CRUISE FOR 4 years in a row, went to Panama Canal and to ALASKA WITH HOLLAND AMERICA. We are NOT HAPPY WITH THE "NO RESPONE" KIND OF WAY YOU DO BUSINESS.

Desired outcome: I would like to have someone call and explain why and how this happened.

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