Holland America Line review: Negligence by holland america's cruise consultant

Booking number 2H4H7Q
I purchased travel insurance for a trip. My cruise consultant from HA advised my husband and I 3 different times that we would not need a passport book for the scheduled trip. We even called and confirmed this on speaker phone so my family could hear. My husband wanted to be certain that his passport card would be accepted. We flew to florida from oregon for this trip. We got to the port and were informed that my husband could not board because he did not have a passport book. This was a celebration cruise for my 40th wedding anniversary and he could not take the cruise. I was then informed by my consultant that Holland America would make this right...I was reimbursed partially for the insurance that I purchased by in no way did Holland America make this right. My husband insisted I go on the trip as we had friends that purchased a cruise in order to celebrate with us. I cried for 12 days. It was a nightmare. The cruise was February 2nd. As of yet I have had no resolution. I would like both cruise fares refunded and both airfares refunded. I doubt I would go on another cruise ever. So I have no desire for a free cruise.