CB Cruises and Charters Holland America Line Loss of hand luggage in transit from White Bay NSW to Sydney Airport Terminal
Holland America Line

Holland America Line review: Loss of hand luggage in transit from White Bay NSW to Sydney Airport Terminal 1

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5:46 pm EST
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Date of missing luggage: 10 December 2023. Our two suitcases and two carry on luggage put into undercarriage of bus that HAL contracted to transport passengers and luggage from White Bay Cruise terminal to International Departure Terminal at Sydney Airport on 10 Dec 2023. Departed White Bay Cruise Terminal at 9.45am. Driver was about 45 - 55 years with black hair and of Asian descent. He said he was only the driver and has nothing to do with the luggage. Told the luggage handlers at the cruise terminal and the airport terminal are from a different organisation and contracted by HAL.

10.45am: Bus arrived at the International terminal at Sydney Airport and the luggage handlers unloaded our two suitcases and one carry on. My husband asked the luggage handlers to check in the bus undercarriage and the man had a quick look and said nothing there. Two options: 1. not unloaded 2. stolen from the footpath after unloaded. At the Airport: We went to lost property and the Australian Federal Police to report missing luggage.

Claimed loss: Carry on luggage and contents. Black Lanza, extendable handle, wheels. Standard carry on size. Clothing, electrical connections, phone charger, toiletries, other items and photocopies of our ID.

Desired outcome: We would like our luggage found and returned to us. We don't believe the contractor made a thorough enough check of the bus undercarriage. The case may be in a dark corner of the bus undercarriage.

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Guest Relations HollandAmerica Line
Seattle, US
Dec 12, 2023 2:04 pm EST

Hello Julle. You can contact us directly for further assistance. Phone: [protected]

Email: make sure to provide your booking number or your mariner ID. Thank you.