I had enough of heritage web solutions and had to move on!
I have been through alot with hertiage and it is my position that they absolutely care nothing about your website, must lest your feelings about what your going through with them or have gone through.
We got your money and they keep your money.
Anyway enough of the drama with heritage web because these people are liars, and thefts and so if you really want to get somewhere you may consider not wasting anymore time with these people. Because even if perhaps months, and months, and months and months later they finally complete your website, they make no guarantees that it will even work.
They expect that they can just input what they want, not correct it or not complete it at all, send you some # email "your web is now live" as if you or a family member and potential customers can actually go on your so called "live web" and order products.
Please!
These people are such scam artist that I pray that the complaint board can actually move up to the first page on the search engine so that potential customers may read this comments. Because I never bother to go the the next page on the search engine I didn't see this complaintboard.com
We as you may figure out by now they pay for a whole page on the search engine into the second page so that "we" can't see any complaints about them.
If anyone out their knows about who governs their business tactics we can perhaps get them to change the way they do things. People need not to be tricked by submitting information to them and then once you submit information, without knowing you have already accepted their tos (terms of service) without evening knowing about it unless you initially read it on their home page. Why, because you don't get to see their tos until you are about to pick out your information for your web designer.
It is at that point that they present their tos for you to agree to before you submit your information to your web designer about what color and theme that you want for your web.
Aren't they really smart?!
Anyway, I moved right on for I have no more time for lies! I was emailed by one of their previous clients who told me she used a company called calabrix to design her website. She recommend them and they seem to be straight forward and all about making your vision come true. You work one on one with your designer to get the job done.
By the way they do not protect themselves only in their contract. They protect their client as well and encourages you to read their contract, take your time, before signing it. And one thing I can say they do have decent conditions for refunding your money. I have never came to a point where i'm not satisfied and don't foresee that it will come to that point either. Everything is going well.
So if you guys need a designer, check out calabrix.com and see what you think. It works for me!
rebuttal for brad stone of hws!
I wrote this in regards to Mr. Stone's Rebuttal of the Message I left on this board and the one I put on /link removed/
I Will Defend My Honor Against Mr. Stone's Rebuttal.
I do hope everyone has taken the time to read all of my complaints against HWS. It is scary to think that people are suppose to sit back, not say, or do anything, after they have been swindled and lied too! Mr. Stone, we are not being vindictive! We are only warning others before they too, fall pray to your false advertisements and end up losing their hard earned money, by putting their faith, trust, and money in a company that is uncaring, ruthless, and money hungry. Making money is the reason why everyone goes into business, but literally and knowingly not doing what a client pays you to do, is unjust and Anti American! Business practices like yours should not be tolerated by the public and our government.
Again, I will do everything in my power to see that your business practices are investigated by all government agencies that regulate the business industry. I intend to be advocate for all of those you have wronged. These are innocent people that had a dream of starting a productive, successful internet business and your company stole that dream along with their money.
I have moved on, and at present, the $1,524.99 dollars that your company took from me, is no longer important to me. What matters most is that no one else get taken advantage of by your company. In other words, I intend to follow through to make sure you will not get the opportunity to cheat anyone else.
Attn Everyone: Heritage Web Solutions 'Terms of Service Agreement' is one sided, there is not one word or clause that protects the consumer! As I and everyone else that had agreed to the terms, we did so in good faith thinking that they would live up to their claims of building a custom website. However, this was not the case. They did not even try to build a nice site for me. So please, please, please, read their terms of agreement, then go back and reread my complaints. It is important before deciding to give them your credit card information. HWS hides behind this agreement. Their big excuse for not refunding a client's money lies in this agreement. In other words, it is their scapegoat for not having to do as hired. Everyone, please pay attention and do not allow them to bring harm to you financially.
To Mr. Stone personally; I was stupid to have hired your company in the beginning, therefore there is no way I would even consider giving your company another chance while having to wait around for another two months, deal with your lying employees, and end up with another ugly and cheap website that does not accentuate by business. Why would I even want to deal with that kind of stress, two months was enough! Then to only end up with a website that say I have to live with whether I like it or not! Furthermore, I will not change my business plans to fit your companies lack of talent. So stop saying you care about good customer service. The only good service your company provided to me is that they always remained nice, while they were lying to me.
End of Story.
Here is a test for all of you looking to get started. Simply call the 800 number and press the number saying you already have a website with them and you have a question. Goodluck getting Through. Now call again and say you a new client wishing to purchase a website and they will answer right away. Bonus suggestion get them to put it in writing the time it will take to do the website and also those who are working on it are on site not from there homes. They will not commit. I started my website in January and it still is not done. They forgot about me in February. Yes I did email the CEO and NO RESPONSE! Still waiting...
THANK YOU SO MUCH.. I WILL BE MOVING ON AFTER READING YOUR POST FEELING VERY LUCKY I DID NOT GO WITH THEM. I CANCELLED THE SAME DAY I PUT DOWN MY DEPOSIT AFTER READING YOUR POST AND MANY OTHERS OUT THEIR. BLESS YOU FOR YOUR POSTING. I TOO AM STARTING UP A NEW BUSINESS WITH MY OWN HARD EARNED MONEY.. WHEW... THANK YOU AGAIN! WHAT GOES AROUND COMES AROUND. I WISH YOU THE BEST OF LUCK AND SORRY FOR YOUR BAD EXPERIENCE.
How do I remove a complaint
Don Eisner
[protected]
a complete disaster!
Back in february I decided to start my own business and got everything in order from february through march. April came around and I said okay, well I got everything except my website. I knew I couldn't do it myself no had the time so I researched the web and up came this advertisement for heritage web solutions with an eye-catching offer of $199 and up.
I contacted them, and locked into a packed of two payments of $279 with $60 a month hosting fees. I felt that the hosting fees compare to other companies were expensive but the package deal seem good and after one year you have the option to choose another hosting company.
Well people, it is now may 7th, and to date I have $1000 + taken out of my account with absolutely nothing to show for it. Nothing! No web design, no logo, no responses when you leave messages for these in charge account managers for like a week or more. It's frightening to know people who claim to be professional designers can do this. If I had diligently research this company like I do everything else, I would have never went with these people.
As I wait on the phone and listen to the prompts and I know there may be new customers calling in on other lines I wish I had the power to reach out and save them the difficult frustration! Please people, if you are serious about your business and customers do not use heritage web solutions. Your time as a business owner is precious and vital. Your monies would be put to better use with a company that puts you and your priorities first.
This company never fails to take monies from you account but can't seem to produce the works. I really, really don't know who gave these people licenses to work with consumers and why the hell are they still in business!
I can no longer tell you that I have any confidence in this company. I have paid them about $1,200 plus 2-3 months of hosting fees. This is what they would do. At the initial sales call they sound really professional and all that and make you think that they would complete your web in 4-6 weeks. But be VERY, VERY CAREFUL! Go to their web page, go to the bottom and READ their TOS statement. They contradict themselves with what they tell you over the phone (4-6 weeks) then they tell you in their TOS statement on the bottom of their web page that they can't guarantee a finished custom design web.
America / Business Owners such as myself. I wish I knew about them from the beginning. After my first initial complaint on this board, that was when I received a phone call all of a sudden stating that my information has gone to a web designer and she will get in contact with me. Look at the date of my initial complaint on this board (Roxanne). They first took monies out of my account May1st, and at the date of my first initial complaint was when my web was built.
But get this, I was contact by one of their account managers and was told that my complaint on the complaint board was a violation of terms with heritage web and I need to remove it. My freedom of speech?! I don't think so. In the mean time they played the game really well. My web designer finished the web and you know like when you have changes to make and such and you resubmit it for the changes you want made. The designer told me she can't make anymore changes until I take the complaint down and this is what she was told by I know who.
I submitted my content from April okay, and was never contacted that I was submitting anything incorrect as far as format or the way I sent it. After the designer is finished you would think that they just upload the information on your site because after all you are the ones that have to do all the damn work because they would charge you I think $2.75 per entry. They had me send them an email stating that I have in fact submitted all my content so we could move on to the next stage. I confirm the email and sent it back. Their the ones suppose to be running the show and so if you send any additional content after that if they have a problem with that you would think they would say hey, we already started on your product entry and anything sent after your initial confirmation of content email would be inputed by you. Nothing of the sort.
Anyway I have only 103 products in my store and about 33 of those items I tried to input myself although I paid them an extra $297. to input up to 5000 products in my store. If they had any interest in finishing my product entry in a timely manner, they would have completed most of my categories. It 's like they say if you submit content after an initial email they can't start anything. If that were true then they would have told me not to sent anything and never started in the first place. They are full of it. Even if I submitted content why didn't they start on what was previously submitted?
Anyway, information that they inputed ALL, AND I MEAN ALL was basically wrong. They're suppose to have a product entry department but yet the supervisor of my account manager is the one inputting my information? A supervisor? I don't think so! I have two kids I told this same person I would help her but resubmitting my baby shower content to help her out I did that in exactly one and a half days and it was because I was dealing with my kids in between. So if you have a product entry person doing product entry all day why have my items been on stand still for days in and out. ALL of my baby shower items had NO pictures and even when I resubmitted it the way she asked me to, they still weren't done. This one lady on /link removed/ said it took the 18 MONTHS to finish her website and all this time, they would but up a bull ### welcome site talking about you are now live. I said to the supervisor that was supposedly working on my product entry "so when is all of this going to be finished by Christmas" she said " yes, I should be finished by then." I told her okay, that was a joke but she tried to smooth it over. What kind of ### company is this.
Website has gone live my ###! They charge you $59.99 a month while they move at a slow snails paste doing ###. Even the product entry that I tried inputting myself was doing nonsense. For example I inputted several time that one of the cake pans were $18.99 several times and it always came back as $0.00. This company is ### America and if you don't want to waste your TIME and VALUABLE MONIES. PLEASE, PLEASE PLEASE DO your research and stay away from this company. What a damn DISASTER, DISASTER! Anyone who has had problems or continue to have problems with this company, I urge you to contact their District Attorney Office in Provo, Utah and now telling our story to Dr. Phil so that he can expose these people nationally for what they are! FRAUDS!
For the countless people like myself who has been offered a valued package deal by heritage web solutions and was never delivered must less in 4-6 weeks do yourselves a favor and carefully read their tos statement. This is the only defense that heritage will offer your at the end after they have completely sucked you dry is look at our tos statement, if we did some work for you... Oh well web site completed or not, like it or not, you are not entitled to a refund.
You have your vision of a business, you pursue that vision. You apply for the necessary paperwork, license, permit etc so you feel all the hard work has been done on your behalf. You have your suppliers/distributors lined up. You reaching the home stretch and did all the research their is to be done. You google a web designer and you are bombarded with heritage web solutions at least in the first page even into the second. You research heritage web solutions, you see their advertisement of #1 ranking in the country/nation (whatever) you look at their testimonials and you believe that they must be good. You researched them on the bbb and you find that they have a satisfactory record. You call and they promised you a up and running web site with a turn around time of 4-6 weeks. You wish you could have it sooner but you know the type of professionalism your looking for you say to yourself maybe this is a reasonable time for excellent quality. You pay your monies down and they tell you when the second half will be taken out and then state, oh, in order for us to build your web you must host with us for one year.
You submit your content as they instructed you. And then you wait, and email, and phone, and wait, and email and phone... Then a panic overwhelms you, is this company legitimate? You do some more research and you found a site called /link removed/ or the complaint board that you are now reading. What the hell is going on you say, why didn't i see this before?! You type in heritage web solutions and your mouth begins to drop. Oh my god! This can not be happening to me. Please god this can't be real!
For all you victims that check back here to see if their are any new victims, don't forget about the upcoming potential victims of heritage web solutions. Please, please, use whatever energy you have left to report your story to [redacted].com, this complaint board, ic3.gov (internet crime complaint), utah district attorney, local law enforcement in provo, utah, dr. Phil (stopping this company publicly may be more successful in reaching a larger audience), research who their local news people are and usually they will have an investigative department that will take complaints of abusive companies/services in their community.
This company must be held accountable for what they have done and continue to do. We are now victims and we should not walk away and just let this company tactics to continue. Each of us must, must do our part to bring this company to a complete stop. This is not the way we do business in america. We are a land of opportunity. And my opportunity was taken away from me. Two years of planning and goals. All i wanted was the best that web design had to offer at an affordable price. Victim, after victim after victim. This company spend a lot of our non refunded money and monies that they continue to take from existing customers to keep the complaint board and /link removed/ from showing consumers who google in web design. And that is exactly why some of us victims were not able to find these complaints initially.
They often say that companies like walmart and other companies have problems and complaints but the difference is between a company that rectifies the situation to please the customer and a company that just takes money from the customer and you can't make a u-turn after the monies are in their hands.
Look at this bull America! Are work is awesome they say, starting at $199.00 they say. A SET OF DAMN THIEVES AND RIP OFF WE SAY! Do you really what to do business with a company like this? They say they have built a website for me. Well HERITAGE, WHERE THE HELL IS IT?!
OH I'm sorry, I'm the only disgruntled unhappy ### right?! WELL, I don't think so. Why all those complaints about your company HERITAGE? WHY you so concerned about me contacting the BBB and persons of interest. YOU SCARED?!
WELL YOUR ASSESS BETTER BE! Keep on emailing me AMERICA and I will keep on telling you the God given truth about this company. Why should you pay these jokers your hard earn money for them to send you a bull ### letter like this?
They say they are professionals but as I tell America, DOES IT TAKE PROFESSIONALS FROM APRIL 1ST TO JUNE 25TH TO NOT HAVE A (OH I'M SORRY A 4-5 WKS TURN AROUND TIME AS HERITAGE CLAIMS) AND STILL HAVE ZIP, ZERO TO SHOW!
RUN [censored] RUN AS FAST AS YOU CAN, DON'T LET HERITAGE CATCH YOU THEIR THE DRAIN YOUR BANK ACCOUNTS MAN! Check this letter out I received from them today:
Dear Ms.
Heritage has communicated to you our decision on the refund. We have essentially built your entire site and there is no basis for a refund. However, in the interest of good will, Heritage will offer a 25% refund on the condition that you sign a Settlement Agreement.
Otherwise, you are free to contact an attorney or the BBB, or to pursue any other legal means. However, in the event you do such, this offer is off the table.
Respectfully,
Operations Management
Heritage Web Solutions
They stood behind of their Terms of agreement about how I sign and agreed to it but what about our right? Don't we have the right to ask for our monies back because you have broken your own agreement!
Be very, very careful with these people because they only cover themselves and not you the consumer. They will rope you in quickly with their sales dept.
But, don't let that fool you because once you get roped in, the game has only now just begun with these people.
Heritage Web Solutions:
I am at a loss for words to describe the horrible experience of finding out that your server crashed and that you did not have a back up more recent than July 8.
When the server went back online, our site AFFPS.COM had some old files, some missing files, a disabled shopping cart, a subsite (Decatur Market) that was completely lost.
I cannot access the shopping cart from AFFPS.COM/CART/ADMIN.
Our merchant account with Authorize.net has received scrambled data and some orders (with multiple names assigned to the same invoice) that never went through the shopping cart. Authorize.net is also holding some unprocessed orders that were sent from our shopping cart which cannot be processed. I have repeatedly asked for this problem to be fixed, but NO ONE has responded.
Our business is crippled due to the complete disregard for customer service by Heritage Web Solutions. I have called many times today, but never get a call back.
The only person who has demonstrated interest in the success of our site is Kristina Roberts, and she has been reassigned to other areas within your company. I know that she would be very sad to know that the site she helped design has been treated with little or no regard by others.
We promoted Labor Day reservations (purchases on our site) by spending a lot of money. Now we are losing thousands of dollars each hour since we cannot receive or access customer orders.
Our phones are ringing off the hook and I'm handling them as best I can, working late hours. I cannot imagine that your company would just LEAVE work for the day without any interest in helping your clients, but that is what happened. I finally got a hold of one tech person by phone at 5:30 p.m. who told me he was aware of the problems but that no one was working on it. He said he would try to reach his manager, but again that yielded no response.
What will you do to rebuild our site's missing files? Will you take any preventative measures? How can you operate in this manner?
I have learned a hard lesson with Heritage Web Solutions. IF our site becomes operational again, I will only use it until I have established a new contract with a new provider.
AFFPS
Atlanta, Georgia
U.S.A.
On Jan. 13th I paid my 50% to get a web site designed and a data base built.
Since then all that has happened are more contacts from sales people to sell me upgrades for my to be web site.
I am told that my project has been submitted to a programmer but one has not picked it up yet. I have asked for a timeline and what the hold up is. No one can tell me when the work will actually get started or why it hasn't been started.
So today I emailed the ceo, my contact and his manager requesting this information and informing them that i will need a full refund tomorrow if they can not give me a satisfactory answer as to when they will start building my site and data base.
I feel three and a half weeks after paying for the web site is already way to long to have to wait before they will even start the process.
I wanted to get my own website so I filled out a page and they called right back well I did purchase the basic package three pages and they where going to design it. The designer did a good job but there was a couple of things needed to get done before it went live well it went live before I approved the designer said I did approve it but I had emails proving that I was not going to approve it untill these things where changed and this was the day after it went live but nothing was done I had to summit them to the update request. When you asked for an update they take forever or get it totally wrong or they dont have it in the system and you have to use more of the update time they allow a year. These are the most incompitant people to deal with I would not recommend these people at all I'm sorry now that I signed up with them once my contract is up I'm switching my host and tranfering my domain name. DONT USE THESE PEOPLE
If you want your business to fail before it gets off the ground then Heritage Web Solution LOOSERS is for you!
A complete package of heachache, liars and incomplete work. Yes we can charge that... $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Anymore questions!?
Heritgage Web Solutions is a solution that their Utah District Attorney's Office need to rectify. These people at Heritage are a bunch of [censored] TO HELL LIARS! They tell you bull each and everyday until they get at LEAST $1200 and up from consumers.
Heritage Days MUST BE NUMBERED! Everybody is talking about contacting their Utah,Provo District Attorney's Office, the FBI White Collar Crime and the BBB in their area.
VOICE whatever issues you had with this company on [redacted].com Please take the time to do it so that no one will have to go through what you did.
They ripped me OFF as well and for three months I dealt with lies and bull. My bank luckily repaid my refund to me and WILL BE UP THEIR ### IN A LITTLE BIT FOR THEIR REFUND BACK!
Their FALSE advertising tactics of $199.00 is what drew me to this company but mother always say: if it's too good to be true...
DON'T waste your efforts and hard earn money. Checking with the BBB these days may not be enough due to the fact that they may be using the same tactics as the Credit Bureaus due such as not updating information accurately and in a timely manner which also may cause a lot of consumers like myself to fall PREY to companies like HERITAGE WEB SOLUTIONS!
This company advertises that optimization is a very important part of your website, however, after you purchase you then find out as I did that unless you pay thousands more they only do a minimum optimization - not what they claim as advertised or lead you to believe when speaking to them. You can not access this area to do this yourself.
All the instructions for updating/editing your site are incomplete and after I bought this program I was informed that I had asked for too much to be done and they only provide so many hours of free work so I will have to pay them $60 an hour to do anything beyond that. The gimmick here is they never tell you how many hours it will take them to do anything. The bill could run into hundreds of dollars.
It is true I did not buy the biggest package from them, however, I would think I should be able to edit my entire site within reason. They have set it up so that adding an outside link to your page is often impossible or it comes out looking weird.
Often when they did the initial set up I would have to have them go back to do what they should have done to begin with - their incomplete work.
You never know who is working on what part of your site when you do the set up and it took a very long time to complete it. Phone contact with the techs is impossible at times so one has to wait for e mail communication - that was not really made clear at the onset.
I now have a site that I cannot finish without paying more for them to do the correct optimization needed for search engines like google. I also have very little support time each month.
I would not recommend this company even though they brag that they are in the 1% of the top designers now. I suppose that is for the large corporations that can pay thousands of dollars.
Margaret
Cottonwood, Arizona
U.S.A.
This company designed a web site for me for my business. After forking out over $1200.00 it was not designed to my requirements. I had pages with forms of them that did not work. To this date they have fixed them. They charged me for a page that I was supposed to get free for paying up front for hosting for a year. They were supposed to design a page for people to post their information. That was never done. My advice is do not use this company. They have over 300 complaints on the Better Business Bureua.
It does seem as though if you submit content to Heritage Web even before you have electronically signed your TOS, you have already agreed that by submitting your content to your account manager previously, you are committed and binded to their TOS agreement.
I think the TOS is just to cover their ### later down the line if you try to request a refund in anyway they would say that you signed their TOS. But, they already trapped you by asking you to submit your content to have your web designed and then send you an email stating that if you submitted content you accepted our TOS.
Have you EVER heard of a crazy company like this?! For those up and coming victims of Heritage it is our obligation to let them know about this dreadful TOS (Terms of Service) agreement. I know I will.
Hey Utah District Attorney, why don't you do something about these people. They are scamming the people out of their hard earn money and feel as though they can hide behind their TOS statements. Make an example of them by having them display their TOS before any content is submitted or as a matter of fact before you agree to even hire them.
If they had any honor or class, they would want to protect their client as well not just themselves. This in itself shows you that this company is down right unethical!
I hope that the same measure that they have shown to people God is the same measure that will be given back to them in their personal lives because when it's all said and done, He (God) has the last say about the actions we befall on others. So, if their path is Hell, well God will definitely see it so.
Ok. When you get your TOS Agreement in the mail, look up all you can concerning Heritage. Go to the bottom of the pages, make a copy of their policies, job requirements paper work available to freelancers and of course an update on the TOS to date and privacy policies. Now, you take time and read the contraditions in spirit and literal-- there are your loopholes. Frankly, they make me sick.
Since around Nov.2009. there has been an increase of 71 complaints. Just last night 8 more were added:2/17/2010 550 complaints. 2/19/2010 558 complaints!
What ever you are doing guys, keep it up! As long as this company is allowed to maitain their practice, Utah BBB won't be out of a job! I just wish they could do something more, like how each month, each year in the past. Notice, they don't let you investigate the past from the beginning, nor do they let you see the transcripts of the meeting and the such. Maybe Hit could help them with that computer program.
It is apparent that inc.500 doesn't get how Hit became so successful in such a short period of time. Having endorcements toward their Company, written and maintained in the inc.5oo public records, one would not be too far off assuming inc.500 carries some liability concerning how customers ARE ripped off! If a case is launched, and the little guys win, well, I wouldn't want to have my name attatched, they may be partially liable@@@Hint - Hint! Look at all of the endorcements at the bottom of Hits web page. I only looked up one.
You'll like this one! Hit tells its' frelance writters this: "Hit maintains a strict policy on project deadlines. Our customers expect their site to be completed in a timely fashion and one of our top priorities is meeting that expectation. 6 sentences down, "complete projects on time and to the customer's satisfaction." Page 4 of 8.
Page 5 of 8 Last chapter:"there is a completion deadline."
TOS Agreement #6. 1st, 2nd, 3rd. paragraphs after big list. Total contradiction. The question is, If Hit's "Governing Principles, contradict in practicallity and function, let alone spirit, then who is to know which is the real Terms of Service? Is the double standard acceptable, leagal, or legitimate?
#10. paragraph 3 disproves "We Stand Behind Our Work!' You will find this declaration plastered accross their front page on the WWW. In short client claims Hit will not be held liable for accuracy of information, typos...
#26. 90-Day Satisfaction Guarantee. Yes! Hit is supposed to give you back your money if you are not satisfied. From date of sale to the taken live status. TOS #16. indicates they keep 50% with in 16's written definition. Reguardless, customer satisfaction and 90 day guarantee TOS contradiction.
#29. HWS, @sole discretion, may terminate its service and remove &discard any content, for any reason, & at sole discretion and at any time, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
DISCONTINUE SERVICES, HWS WILL NOT BE LIABLE TO CLIENT FOR :::::PAID ACCOUNTS WILL NOT BE--------REFUNDED!
Remember the begining of this account, "Client's Satisfaction!
This one screams " LET US RUB YOUR NOSE IN IT!
#31. There is a minimum cancelation fee of 50%, 50%, 50%, 50%!
Ok, does this make any sense? HWS's Governing guidelines and policies contradict all over the place. It seems they only apply when they stand alone against a customer. See, after awhile they start to cancel-out one another, leaving few to stand on. Yet, when one single Term is violated, then all are deemed void. Hit has certainly voided out their own TOS through their own words, practices, and conclussions which violate public safety declarations within the contracts of TOS Agreement, Customer service requirement, and Privacy policies in place.
The complaint against Hit, with the "BBB of Utah", appears to be an oozing bleeder, only in this case it is ###! NO ###!
I am sure you can find more. Each case is different, yet, the same: I have just been %$#&ed and the ### goes on.
Now is the time to read between the lines! Hit, you can't have it both ways or three ways, or always! You time is coming and that ain't no lie!
Hits Victims will laugh last! From what I can see, you have years filled with them, making a case even easier.
take the money and run!
I wrote numerous alerts about Heritage web solutions internet fraud schemes on Hostdiscussions.com, dozens of e-mail responses were received by me substantiating Heritages business practices including fraud, bate and switch tactics, sub-standard web design, and failure to deliver web sites paid for. Hostdiscussions alerted me that I was not allowed to post...
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13 reviews
Are you people really surprised that you get terrible service from Heritage web solutions? They offer websites for a couple hundred dollars, they give you the best possible service they can for that price because generally to make a quality website even a basic 6 page one takes at least 40 - 100 hours of time, do the math if they spent the low end of time on that you are essentially paying them $5 an hour, so in order to sell you a website cheap they have to skimp on quality. If you want excellent service and a great website that works you have to pay for it.
The people at Heritage are truly liars and cheats. We have been dealing with them since EARLY Feb. with a PROMISE of a website within TWO WEEKS. Still hasn't happened. They do not return phone calls. The site is not finished, they have our money and won't return it. When we do call, the person we ask for conveniently no longer works there. We can't reach anyone. They don't answer email. We just don't know what to do. We don't have money to waste like this and here we sit. This is truly annoying and heartbreaking to lose this kind of money. I am going to contact the Attorney General in Utah first thing in the morning and see what can be done. I will shout about them from the rooftops. I despise these people. They need to be stopped!
Sandy
I payed 200 dollars to have flash buttons put on my site. After a month of going back and forth with customer service they told me it was already completed when the work never started. They said when you hover over the buttons they flash green and I told them thats been doing that for 4 months. They wont refund me they said they just did that even though the technician says he didn't do anything. Heritage Web Solutions now known as hit wont help me. I have sent tons of emails to all their complaint departments they will most likely post after I post this saying contact there 800 number and or email them at customerservice@hitwebdesign.com or qca@hitwebdesign.com or ceo@hitwebdesign.com Trust me you have to send tons of emails to those three emails to get a response. I have called them so many times for help and they wouldn't help me. They are now riping me off saying the work is done. HIT web design stay away. There customer service wont help. All the like to do is sell there service and make you wait months to do anything even though they have the resources. They will tell you after you sign up they have know SLA that's service level agreement. My site was supposed to cost 2999 it's now cost 2000 and still not done. This company will rip you off. HIT Web design should put and S in front of HIT. This company is also Mormon Owned. Their articles of faith state be honest in your dealings with your fellow man. I thought when i signed up with them they were honest. They just sell empty and very late results. I have emailed all of them 800 plus times since the start of my site and its still not done. HIT web design when you read this, this is no new news for you grow up and be honest will your customers tell them we will finish your site when its conversant for us. Also the designers will only email when the site is done so your site will never look the way you want it unless you call and email hundreds of times. Come on give me an AMEN on this report. Just google search HIT for reviews I am telling the truth as God is my witness and I am LDS also. These are just bad mormons.
I had a very similar situation to bmkz9z9 in which there was confusion between account managers and tech support and there were several communication breakdowns - noone seemed to know what the hell they were doing. For somebody who doesnt have the time to create a good website I need a competent web and technology company and Heritage was NOT it. I got sucked into their $199 advertisement which was not $199 after the deal was said and done.
After all was said and done I went to a different company called Potenture Technology Solutions, who were GREAT by the way and they had me up and running in about three and a half weeks and they delivered on everything that was promised along with holding my hand throughout the entire thing. Heritage promised they would do that in the beginning but to no avail.
Heritage reminds me of the guy who was all sweet and nice trying to get in the girl's pants and then once he got the girl he stopped giving a ### because he knew he was in.
Please don't go from HWS to an Indian company! There are plenty of great web designers and programmers right here in the U.S. Let me tell you people a little secret. ANY competent web programmer can use a combination of templates and CSS code to set up a website within a few hours at most. I have set up websites for people that look much better than the HWS sites and only charged $100 for setup. Moreover the customer retains complete control over the domain name, not me! And I don't rely on Indians to do my tech support - never have, never will. My customers love me as a result and I have had to turn away work.
I urge EVERYONE who has had any sort of issue with Heritage Web Solutions to PLEASE file a formal complaint with the Utah Attorney General's Office!
These people MUST be held accountable. Then PLEASE file a complaint with the BBB. They are no longer accredited with the BBB however every complaint matters!
Then PLEASE contact your bank or credit card, and file a charge back! This will be the ONLY way you get your money back from HERITAGE WEB SOLUTIONS!
I cannot agree more with ALL the complaints on this board. I am big when it comes to customer service. Heritage web solutions can kiss my behind. They have the worst customer service on earth believe it. I told a friend of one that I will take a worst, crappy fast food service OVER the service from Heritage Web solutions. These are my reasons:
1. Once you get signed up with the company, their 'devotion' to help you get your work done on a timely and professional level diminishes. The customer service at sales dept is great because they want your money, but once they get it, you better forget that friendliness from them.
2. I thought several times that it must be a coincidence that I keep getting rude reps on the phone, but I kid you not, 99% of the time, THEY ARE not the most pleasant people you want to call. Therefore, when I call them for my service, I hated it because I knew it was going to be a nightmare trying to get what I want without being stressed about it, but I didn't have a choice because I needed to complete my site and I had already paid and got committed to their irrevocable contract.
3. Their communication is the WORST. I mean that with all my heart. Say for example, you call and want a design update...as I did. I was told I had to put the request in on the update request page...which I did. Then, I called the company, and I was transferred to the account manager. From then on forget it. After speaking to the account manager (AM), it's like no one else knows what is going on. The AM supposingly communicated with the design team, and they never got back to me. YOU (I) will have to keep calling to get the status on your website update. It took 5 days for someone to call me regarding what I wanted, and then when I got the designer to call, he could ONLY do the home page (which is fine since they have to give the other page designs to other specialists). But here is the problem, just for the designer to relate the information to THE NEXT developer/specialist is IMPOSSIBLE. I have to call again and talk to the AM who will try to track down the NEXT person to continue with my site. This is horrible because if this so called company is really a TRUE company, the communication from the designer to the programmer/developer/specialist should be done internally or smoothly enough without stressing its customers. THIS HAPPENS ALL THE TIME since I've had 2 updates. It's very frustrating. The worst is that; they don't give a DAMN! Worst tech support I heard? That’s more like putting the icing on the cake…how about incompetent and a house full of people just pushing buttons. Horrible all the way! They least care about your time or your satisfaction. Even the CEO, Brad Stone, who claims to email him…doesn’t do his job or cares about the customer. I even emailed him couple of times, but no response. So don’t listen to him at all. Go figure it out, if the CEO is claiming to email him and he doesn’t respond, you could ONLY imagine what service you’ll be getting as the hierarchy trickles down the line.
4. The updates you request are given to less qualified people. For example, a programmer called me to start working on my site, and he had NO IDEA of what I wanted. I mean he has NEVER done what I was requested. Hear this: to the point that I had to email him a word document of my previously designed website by them. I copied and pasted EACH page of my previously designed website because of the experiences I’ve had with the company…you have to behave this way and be proactive should incase they come to you and deny things. That’s my way of defending myself because this company made me think this way…you have to be READY! Once I sent the guy the word document file of what was previously designed (because the site needed updates and some features were taken down), the guy was surprised to see that I had a word document and he felt stupid. I MEAN COME ON, I HAVE TO SHOW A WEB DEVELOPER HOW TO DO HIS JOB? Interesting…believe me.
5. When I finally decided to cancel from the company, I thought I would just request my files, but HELL NO!...That was literally what I received from this HORRIBLE company, they were so rude, they didn’t care I was leaving or tried to keep me as a long time customer. I couldn’t get my refund because they claimed my contract would be ending at the end of the month. At this time, it was still early in the beginning of the month. It was hell receiving my files. The files they created for me, it was CORRUPTED with virus, and guess what?: It DID NOT INCLUDE MY UPDATED FILES! This was a nightmare. I had to go back and forth to argue with them that the files and updates (WHICH I ACTUALLY EVEN PAID MORE FOR BECAUSE I NEEDED MORE UPDATES THAN WHAT YOU GET WITH YOUR YEARLY PLAN), was missing in the files. They decided to send me a CD since the ftp files they created could NOT be fixed from the viruses, but this was hell too. The files were STILL corrupted. I had business plans and knew it was a waste of time dealing with this horrible company. As far as I’m concerned there is a legal case here, but I just don’t want to deal with this company anymore in any format. As I’ve previously expressed my frustration to the company that calling them or dealing with them in any form, makes me SICK TO MY STOMACH. I truly mean that…though I’m still considering suing this company.
6. I can go on and on and list legitimate reason why I DO NOT RECOMMEND HERITAGE WEB SOLUTIONS (who now call themselves HIT = Heritage Internet Technologies) or whatever they call themselves…may be to confuse customers, so they would not know it’s the same terrible company…but I don’t have the time of the day to write all that I want to say about the company.
7. So if you want what is best for yourself or company, DO NOT MAKE A PHONE CALL TO THIS COMPANY. I REPEAT, DO NOT DARE MAKING A PHONE CALL TO THIS COMPANY. They would become your worst nightmare. THEY ARE NOT WORTH YOUR PENNY! Instead look for a web designing company in India or something; they are worth more than what you’ll get from HERITAGE WEB SOLUTIONS aka HIT.
It is possible to build a quality site for $199. I have no idea if Heritage does or not. Our design company offers customized design for $299. But since 99% of our business is word of mouth, we are offering customized sites for $99 to 2 customers from each state you can call us at 1-888-WEB-2009 to see if this offer is available to you in your state, we just launched this and haven't started promoting it, so it likely is available to you.
i spoke to a heritage staff first they did not call me back right away. then i told them my ideas after gave some some example of site which would be my competitors. How to improve them on my site. i went on my competitors site everything i told them went on my competitor site. this would not be a big deal if for 10 years my competitor had the same site. i feel like heritage stole my ideas. they kept calling and that feeling in my gut. i feel they are dishonest thieves.
Many times, potential customers do not know what quality they will be receiving. That is why our company, Avanix Web, offers free draft designs.
Please visit www.avanixweb.com and fill out our simple form if you are interested. We have created many websites for small businesses and we start from $299. Unfortunately, we cannot match Heritage's rock bottom $199 ;)