I have used Heritage for 6 years and have purchased 4 websites and have been extremely pleased with my clients responses to them. In fact Sepideh Hanks was my consultant and she was excellent in informing me on their products and their benefits. She is someone who I recognize as an asset that I would want to employ for my firm.
In reading "Polly's" post on "unauthorized charges" it doesn't sound like the complaint should be on Sepideh. I have used this firm for so long now that your post sounds very sloppy. Why didn't you post the name of the gentlemen who said he was supposed to cancel the account or the accountant who sent you the wrong contract instead? It doesn't sound like Sepideh is the one who gave you info in error. I don't see why you have her name posted when you could have called accounting or gotten a confirmation from the gentlemen canceling your account. I would recommend this firm to anyone in need of a unique site that looks good and that helps you get your business out there.
As an ex-employee I can say that HIT Web Design, formerly known as Heritage Web Solutions, was once a great...
A young salesman at HIT web design, formerly heritage web solutions, named Brandon Byrge lied to me when I...
I see some things NEVER change. Things like one's color, ethnicity, OH AND HIT WEB DESIGN FORMERLY KNOWN...
This is an all-star five ring Barnum & Bailey Circus people, out to rob you of every dime they can get.
You are first assigned an account manager who tells you they can give you what you want, he throws out a price, you hagle, he then says I can talk it over with my manager (when he really puts his hand over the phone and comes back and say "yes, we can do that, I'll send you a contract"...then you are coaxed to get this agreement back to them for this reasonable price that really does not include any of the necessary things that was discussed.
You are asked to load your information in some database that does not accept your paper work for the web, so you send it to the account manager who is suppose to send these things to the web designer.
Weeks later you get to the web designer who then tells you he cannot do any of the things that was discussed with the account manager, only if you pay an extra $110, or $220 for drop down or another tab that should have all been included in the $600 web site...then you get calls from writers offereing to help with your blog, then the blog is not included which was promised in the $600 website...
Now you get a mock up of what your site should look like only to find it is half-###, wording sloppily thrown in and you're told you get to deal with the designer three times to get this straight then you are kicked to the technical team who you could hold on the phone for hours to get through too. What a mess...
I haven't begun to tell you about the accounting department in trying to get my money back. OhmyDAMN!
People, please stay away. They should be arrested.
The latest scam is in building websites because people need them for their business.
May God Help Us...
I had purchased a websight from Heritage Websight Solutions. I was promised an award winning websight, and received nothing of the kind. I was given an amateur websight that's emabarrassing and unprofessional. They double charged me for the sight, and offered me credit instead of money back.
When I asked for the credit with the hopes of having an award winning websight, I received nothing but a run-around. The customer service reps referred me to their manager, who, never had the decency to return a phone call, or reply to any of my emails that I've posted.
When I called to complain, none of their customer service reps were able to help me. I have a full list of names of customer service reps that I've communicated with who all have promised me to help me, but never have. I have been more than patient, and totally feel ripped off by this company. I have googled other similar complaints voicing the same sentiment about Heritage Websight Solutions a.k.a. Hitwebdesign. To ad insult to injury, this company had the audacity to send me a "do-it-yourself" email on how to put together key components of the websight myself. There are many notions of class actions lawsuits brewing of this stink that this company has placed on innocent businesses like mine. At this point, I just want my money back. I don't feel comfortable talking to any personnel from that company after what has happened. They should be ashamed of themselves for conducting this unconscionable practice of bait and switch chicanery.
I paid $220 which was half the balance mean while got charged for other things and was asked to buy a full year of hosting also to convert my "not yet built site" to cell phone site, for a fee of course. I was charged the twice $220 and twice $50. The first $50 was to make my site an e-commerce and the second $50 was to transfer my previous site to Heritage. Two month passed while I am on the phone trying to see what they have done so far. All they showed me was an initial web page with few links. NOT AN E-Commerce. I stop payment on the rest of the charges and asking for refund. Now everything is on hold they can not do anything until the charge dispute will clear and they sent me a whole charge of disputing charges. I kept telling them that I will gladly pay as long as they will show me what they have done or what am I paying for. However, I fill that they prefer to make there money by cook and by crook. I totally did not enjoy their service and after waiting 2 month I have nothing to show for it. I'll keep you posted.
This company is ridiculous! I am also an ex employee. I am not bitter in the least towards this company...
After working for Heritage Web design as a outsource writer and having our payment schedules changed and...
I am a small start up business and Hit web design promises they can create a website and make sure you are getting your information out into the web world asap. They have you pay for your hosting up front for a year and when you pay for everything you have to call everyday crying and begging just to get your website up and running . They promise they will have you fully running in two weeks. Well that was back in Feb. and I still do not have everything I need on my site and am still begging them. They also charge you for many services that once you start trying to get your own site out there you find out that they charge for site maps then I find out that the search engines let you get site maps for free. In fact I paid for one and the only search engine that has picked me up is google that is because of what I have done on the web. They also make it to where you cannot add anything to your site such as site maps because they hold your site hostage they control it. I can only change some wording on my site. You can't add your paypal code on your site etc. Heaven forbid that I would like to add my own pictures I cannot even get the very important information on my site to run it the right way. I would never request simple things like pictures. And they never get around adding any of this information. I cry all the time. Because they are ruining my life. I put all of my money into my business and rely on the web.
I have got to put my 2 cents in here. I saw the comments here, on [redacted], and even on the BBB. I also read their terms of service all the way through.
The terms of service are the main reason I cancelled. I never agreed to them and no one in their right mind should agree to such one-sided terms. I encourage everyone to read these all the way through. They even have a clause that if you make a negative comment about them on any online forum that they will charge you a lot of money (don't remember the exact amount).
They also offer no form of product guarantee. The terms state that if you don't like the work they've done, they will make it live regardless of what the customer wants. In either case, they charge a 50% cancellation fee even if they have done absolutely no work on your site. If they have started any design work, then it becomes a 100% cancellation fee. They offer no consumer protection what-so-ever.
So I said I cannot agree to the terms and will not be using them. What did they do? They charged me 50% anyways and purchased my domain name. After a week of calling and emailing, I get an email saying it will cost $50 to get my domain name from them. A fee that was never mentioned by the "program directors" or in any communication from the company. I sent back an email saying if my money is not returned by tonight (this is after a week), then I would be charging them $100/day. See if that works. I finally get a call from Steve, a program director, trying to sell me on the fact that I need to pay them $50 for doing something I never authorized them to do (purchasing my domain name). I say no way, make my demand for the money again and he says he needs to forward this to his vice president.
Everyone keeps saying how cheap this place is. They wanted to charge me $700 for a 6 page site in HTML. I talked them down to $540. Now I have found someone who will do a flash and html site for $500 and I didn't need to sign or agree to any foolish terms of service. So much lowest price huh?
Again I strongly urge everyone to do their homework on this company, read all the complaints, especially read the terms of service, and don't let the sales people fool you.
They've changed their name from heritage web solutions to hit web design. They automatically charge...
I spent over two thousand dollars for 2 sites with the above company and the sites look like crap. The forum is not original it was taken from mybb for free but they charged me so much. Customer service can mislead you into spending money into getting things that they cannot even design. They have so many complaints on them everywhere so beware of this Company. I know another person personally who have the same problem because I was introduce to Heritage by that person before the site was done.
I spoke to sepideh hanks at heritage web solutions on friday (1/23/09) regarding website design and hosting. She sold me on their services over the phone and emailed me the contract to sign. When I received the contract it was entirely different than what was previously stated over the phone.
I immediately called back heritage web solutions and was told sepideh had left for the evening. I told the gentleman to cancel my account effective immediately. He assured me that there would be no charges to my debit card and that the account had been closed.
Today (1/26/09) I checked my bank account online and there was $170.00 debited to my account. I have been on the phone for the last hour with 6 different people from heritage web solutions and they refuse to credit back the $170.
Anyone considering doing business with this company needs to beware. They are thieves!
I have contacted this company for a website design. They agreed to build a website for me for $1350 and asked for a deposit 0f 450.00 which I paid the same day. When I realized that the website was not being created after 3 weeks, I asked for my money back so that I could go to a different company. They refused to refund my deposit under the pretext that they usually ask for half of the amount and since my 450 was less than half of 1350 they cannot refund my money. Please stay away from that company
This company is the truest of crooks... Please save your selfs. There is no lower # then a company that feeds and steels from new small business owners. Heritage web solutions specializes in getting your money and frustrating you until you leave. I have hundreds of emails and documents and over 200 hours of wasted time to end up out $1, 300 to mark strong who has stolen tens of thousands of dollars from people like you and me. He will simply send a copy of his terms of service. Heritage web solutions terms of service is over 50 paragraphs of your out of luck. It even says they don’t have to finish the site at all if they don’t want to. I am not kidding. And be careful!! They slip it by when you describe what you want for a website... After that your out at least $59 per month for 12 months in hosting fees period!!
I will paste a letter he sent me below that says if you want to go to small claims court you need to come to utah. You see he knows its not worth the trip and bam he keeps on steeling!! This # offered me and my business partner $200 because the other $1, 100 should be his for having to email me???
Again save yourselfs from pure hell and #!!
See letter from ceo mark strong below.
Mark strong <[protected]@hwsinet.com> thu, aug 28, 2008 at 4:04 pm
To: michael rose <[protected]@gmail.com>
Reply | reply to all | forward | print | delete | show original
Dear mr. Rose,
When you accepted heritage's terms of service http://www.heritagewebdesign.com/tos.html on april 2, 2008 you accepted the essence of the third (3rd) paragraph in the account termination agreement. See section 41.
The purpose of the account termination agreement is simply to put in concise terms the provisions of unwinding our relationship. Heritage doesn't need an additional signed account termination agreement. It is as much for your protection as heritage's.
It is now your call as to what you want to do. Our position has already been stated: $200 refund and release of heritage's work to you. If this is not acceptable, then have your attorney communicate with heritage at:
Heritage web solutions
1460 n. Moonriver drive
Provo, utah 84604
Attn: legal department
As a professional courtesy, please make your attorney aware of section 43 of the tos. It establishes the courts in the state of utah as the courts having jurisdiction in all legal matters. It states:
This agreement shall be governed exclusively by the laws of the state of utah, usa, without regard to any conflicts of laws provisions thereof, as a contract entered into and performed entirely within the state of utah. The parties herby expressly disclaim the application of the united nations convention on the international sale of goods. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the state of utah, counties of utah or salt lake, and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non convenient or otherwise.
Should you decide to litigate in any other jurisdiction, hws will engage legal counsel in that jurisdiction. However, hws will not litigate the merits of the case. Our legal counsel will have the jurisdiction referred to utah. This “jurisdiction” provision has been challenged in the courts before and the courts have consistently upheld this provision.
It is hoped that we can terminate this relationship amicably and promptly.
Chief quality officer
Heritage web solutions.
I hired hws to design a website for me in early may. I was very careful about explaining the details of the...
I paid Heritage Web Design $700 last February to create a NEW site for my candle business. They are in the...
My nightmare began May 9th when I hired Heritage Web Solutions to design my new internet business. Unfortunately, I did not search for complaints against Heritage Web Solutions on the internet. Being the optimistic type, I was only searching for professional web designers and hosting companies that seemed reliable, trained, and professional. My final decision to hire this company was based on their extensive and impressive internet advertisements.
They sounded great, but little did I know at the time, that they had no intentions of helping me build a marketable web business that would produce income. I was only money to them! They did not live up to their promises, and it has cost me a lot of money, valuable time, and unnecessary stress! I was so upset that I could not sleep and all I did was cry. I am a hardworking, self sufficient, single Mom who is counting on this business for extra income to pay for my daughter's college tuition next year!
However, after dealing with them for two weeks it became apparent that I had made a huge mistake in putting all of my confidence and money into Heritage Web Solutions. By the third week, I had figured out all of their scheming business tactics. They are so good at lying and deceiving people, they probably conduct mandatory 'scam training classes' for all of their employees.
In essence, I paid them $850.00 for a website and shopping cart to be setup. I paid them another $300.00 for a logo (which was a couple of pieces of clip art stuck together, and they didn't even use my company name as instructed.)
After two bad attempts of getting a cheap and ugly logo, I told them, to forget it, but they would not refund my money because according to their contract, if they did any work at all, my money would not be refunded. The account manager assured me that I would not have to pay for it until they designed something I liked, but my card was billed the very next day.
That same day, I also purchased 4 dibs (scroll boxes) for a total of $200.00 to go on the first page, but that never happened as planned, because the totally wrong layout they chose, would not incorporate it, so they put one dip on first page and that caused the whole page to scroll, instead the whole plan was to have them accent the individual topics so they could be seen right away.
Then they just put each topic one after the other, at the bottom of the page , therefore; no one could see what was available unless they took the time to keep scrolling way down the page!! I added a $300.00 forum, and a $125.00 calendar, which no work was ever done at all concerning these two items, because I did not approve the useless layout of the design. The more they worked the more chopped up it became.
This would never have happened, if they had listened to what I needed and wanted in the first place. I have several emails of what I wanted my website to look like, what I needed it to do, and what I wanted, and my color choices. They asked me for all of this information in the beginning, stating they could not start work without it, but they apparently did not look over and read any of it.
Did anyone ever take anything I stated into consideration? No! They did exactly what they wanted to do, and tried to get me to approve a website with two home pages, slowly loading full pages and half pages, all done with the wrong layout! The entire left side of the design was useless and bare.
To make a long story short, they are not qualified to produce the results they advertise. They also do not live up to what they tell you on the phone. They would call me and talk a good game, but then still not produce or listen to my important input. Since they couldn't design the right website within the 4 week time frame they promised, I was billed $49.00 for June hosting too.
All in all, I paid them a total of $1,524.99 and I am still not in business, because I will not accept a website that is not built to support my business. I would be ashamed for anyone to visit that site.
Anyway, I ended up sending an email to the owner and this is his reply below: (for privacy purposes I have deleted my last name)
Dear Ms. ******
I will bring your concern to the attention of the V.P. of design and ask him to look into it. If the work is shoddy, then Heritage will remedy it. If we are 'chasing a ghost', then our best efforts have to be sufficient.
Jeremy, will you please review this account and see that we communicate with Ms. Story.
Heritage Web Solutions
Please note, the use of Mr. Strongs his arrogant words. The email confirmed that I was correct in my observation of their sleazy and uncaring business practices, and compounded by biggest fear that the deception goes straight to the top of the corporate ladder! Again, they had no intentions to do a good job. They were also not 'chasing a ghost.' What I wanted, paid for, and expected, was not impossible by any means! They take and keep people's money by hiding behind their terms of agreement. As far as I am concerned, the minute they billed my credit card, they 'accepted my terms of agreement' meaning that would to live up to their promises and what they advertised to get my business.
In the email I sent to Mr. Strong, I forwarded one letter that I had sent to a supervisor. In the email, I went into great detail about everything I had been through to date and again had to waste more time in explaining how I wanted each page to look and what I needed each page of my site to do. Week before last, I got tired of sounding like a broken record, and going being stressed to the max, so I sent an another email to Mr. Strong explaining that I no longer wanted their services or wanted to ever have to deal with their company again, and asked for a refund.
He did respond by stating that I could not be refunded any money due to the fact that I agreed to their terms of service. As for that, I abided by the contract in paying them for a custom website, it was them that did live up to the terms of agreement, so why should I settle for less than what I paid for and they promised?
At present I have hired another company to build my website, but I am in no way going to allow them to get away with what they did to me, and hopefully be able to make sure this does not happen to anyone else. So if anyone is in the process of suing them, etc. Please let me know and I will help you in anyway I can win your case too.
I will not go into all the details of everything; it would take all night to write it all! I just want to warn as many people as possible before they believe in this company and end up being scammed! Please investigate, check out, and get references before hiring a company that advertises on the internet.
This evening Mr. Strong sent me an email saying that, as per their terms of agreement, I was not entitled to any refund. He went on to state that they would work me until I was satisfied. After 10 weeks, I am tired of hearing this same promise, and after 10 weeks of being nervous and stressed over all the delays and uncaring staff at his company, I have decided, I will not allow myself to be a victim of their shady business practices any longer. I will not allow them to continue to destroy my mental health and my business! I will do whatever it takes to see that justice is done in my favor! I will no longer continue to give away money to a cold, ruthless, man! Again, if I can be of help to anyone else, let me know.
These people are like a bad ulcer in my stomach. They leave a bad taste in your mouth and you have nothing to show for it. Have you ever heard the saying you get what you pay for.
If you really see an advertisement starting at $199 then you may just get a color and one page for that price. And another thing, don't take the better business bureau as your final research, check other resources like this complaint board.