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Customer Service

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Complaints & Reviews

Excellent Employee

I have used Heritage for 6 years and have purchased 4 websites and have been extremely pleased with my clients responses to them. In fact Sepideh Hanks was my consultant and she was excellent in informing me on their products and their benefits. She is someone who I recognize as an asset that I would want to employ for my firm.
In reading "Polly's" post on "unauthorized charges" it doesn't sound like the complaint should be on Sepideh. I have used this firm for so long now that your post sounds very sloppy. Why didn't you post the name of the gentlemen who said he was supposed to cancel the account or the accountant who sent you the wrong contract instead? It doesn't sound like Sepideh is the one who gave you info in error. I don't see why you have her name posted when you could have called accounting or gotten a confirmation from the gentlemen canceling your account. I would recommend this firm to anyone in need of a unique site that looks good and that helps you get your business out there.
-J.Johnson, IL

  • Br
    BrookeJ Dec 03, 2010

    I paid these scam artists $900.00 to build me a classy web page. Five pages to be exact, so I could sell my books. After going through 8 people including designers, managers, sales etc it took 7 months before a web site was up by not running. Come to find out, it was never running. They failed to link me to pay-pal even though I purchases a certificate to accept checks and credit cards. one day I decided to buy my own book and lo and behold : no sale. I called this den of thieves and their response was completely inadequate, just like their work. They agreed to fix their error, however not before helping themselves to another $50.00. In retrospect I had lost $ 10, 000 in book sales and looked like I was scamming the public. The guest book was never created and when they put some makeshift something or other together, no one could figure out how to sign in and use it. I spent 2 years fighting with this company to correct their errors. Then things got worse. Any time I complained they blamed the browser I was using. That was the reason the corrected pages looked like the old worthless pages; browser difficulties! Good God, do they think I am that stupid? How about " they never fixed the bad pages to begin with?" This company changed their name but they have not changed their way of doing business. They took another $235.00 without permission off my debit card and then took my web site down without telling me. In 4 years I have sold "O" books because of this poorly run company. They are criminal. They take your money and never deliver. Stay away from these thieves!!!

    0 Votes

bad business to work with/for! abc4 news utah will expose!

As an ex-employee I can say that HIT Web Design, formerly known as Heritage Web Solutions, was once a great...

Stole my money

A young salesman at HIT web design, formerly heritage web solutions, named Brandon Byrge lied to me when I...

Hi is it HIT now? Still Scamming Customers?!!!!

I see some things NEVER change. Things like one's color, ethnicity, OH AND HIT WEB DESIGN FORMERLY KNOWN...

Fraudulent, False Promises

This is an all-star five ring Barnum & Bailey Circus people, out to rob you of every dime they can get.

You are first assigned an account manager who tells you they can give you what you want, he throws out a price, you hagle, he then says I can talk it over with my manager (when he really puts his hand over the phone and comes back and say "yes, we can do that, I'll send you a contract"...then you are coaxed to get this agreement back to them for this reasonable price that really does not include any of the necessary things that was discussed.

You are asked to load your information in some database that does not accept your paper work for the web, so you send it to the account manager who is suppose to send these things to the web designer.

Weeks later you get to the web designer who then tells you he cannot do any of the things that was discussed with the account manager, only if you pay an extra $110, or $220 for drop down or another tab that should have all been included in the $600 web site...then you get calls from writers offereing to help with your blog, then the blog is not included which was promised in the $600 website...

Now you get a mock up of what your site should look like only to find it is half-###, wording sloppily thrown in and you're told you get to deal with the designer three times to get this straight then you are kicked to the technical team who you could hold on the phone for hours to get through too. What a mess...

I haven't begun to tell you about the accounting department in trying to get my money back. OhmyDAMN!

People, please stay away. They should be arrested.

The latest scam is in building websites because people need them for their business.

May God Help Us...

  • Et
    ethicalhit Sep 22, 2009

    Please contact the Utah Attorney General's Office and the BBB over your encounter with Hit Web Design / Heritage Web Solutions.

    Also please contact your credit/debit card and do a charge back and see if you can get some of the money back for services not rendered.

    We cannot allow companies like this to operate, you can file a complaint online at http://consumerprotection.utah.gov/complaints/index.html

    1 Votes
  • Hi
    HIT Management Sep 23, 2009

    At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer’s complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. HIT has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
    If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected]
    My personal promise to you is that HIT Web Design will be completely fair and equitable with you.
    Warmest Regards,
    Quality Control Administrator

    -1 Votes
  • Et
    ethicalhit Sep 23, 2009

    Thank you Hit Management for ANOTHER form letter devoid of substance, or actual emotion. I suggest instead of spending time posting generic responses, you instead get hard at work on building the websites that you have sold!

    Seems to me that sales and online smears take the front seat with actual work, and fulfillment taking the backseat.

    We need to stand up to companies like this!

    0 Votes
  • Br
    Brian R McCullar Jan 22, 2010

    I am in complete agreement with the person that has had problems with these guy's. I went from a 2000.00 site to a 8900.00 site and counting. They still do not have it functioning correctly, and I can not get anyone I can talk to about my database. I am on hold now for 30 min and still waiting, just for customer service. DO NOT put yourself through what I have gone through. Its not worth it. Zero customer service, and I mean ZERO.

    Brian

    0 Votes

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Bait and switch

I had purchased a websight from Heritage Websight Solutions. I was promised an award winning websight, and received nothing of the kind. I was given an amateur websight that's emabarrassing and unprofessional. They double charged me for the sight, and offered me credit instead of money back.

When I asked for the credit with the hopes of having an award winning websight, I received nothing but a run-around. The customer service reps referred me to their manager, who, never had the decency to return a phone call, or reply to any of my emails that I've posted.

When I called to complain, none of their customer service reps were able to help me. I have a full list of names of customer service reps that I've communicated with who all have promised me to help me, but never have. I have been more than patient, and totally feel ripped off by this company. I have googled other similar complaints voicing the same sentiment about Heritage Websight Solutions a.k.a. Hitwebdesign. To ad insult to injury, this company had the audacity to send me a "do-it-yourself" email on how to put together key components of the websight myself. There are many notions of class actions lawsuits brewing of this stink that this company has placed on innocent businesses like mine. At this point, I just want my money back. I don't feel comfortable talking to any personnel from that company after what has happened. They should be ashamed of themselves for conducting this unconscionable practice of bait and switch chicanery.

  • He
    heritagenoservice Aug 10, 2009

    Agree. I was told by my credit card company to do the same thing. Do it!!!

    1 Votes
  • Hi
    HIT Management Aug 18, 2009

    At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer’s complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
    If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected]
    My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
    Warmest Regards,
    Quality Control Administrator

    -2 Votes
  • Et
    ethicalhit Aug 24, 2009

    As others have advised the only real way to resolve this is to wash you hands of Hit Web Design / Heritage Web Solutions or whatever they go by. Sadly you must just write off the time spent, but you don't have to loose the money.

    The ONLY way to get your money back from Hit Web Design is to call your credit card or bank, and do a charge back. A charge back says that you have tried to resolve issues with the company, and they have not complied so because they have not up held their end of the deal, you are now refusing the charges.

    It is the only way that I could have gotten all my money back! They were only offering me 50% of the over 2, 000 dollars that I spent waiting and never getting anything.

    So do yourself a favor, and ditch this sorry excuse for a company!

    2 Votes
  • Be
    bebop Oct 14, 2009

    I am a free lance web designer and I take pride in the work I do and work hard to satisfy my customers. I don't consider a project done until my client says it is. However, I have recently been offered a free lance position within this company and just wasn't sure how I felt about it. So I researched and did my homework before filling out any contracts. I am glad I did! I take to much pride in myself and my work to be associated with such a company! Thanks everyone for your input! It had made a tough decision much easier!

    0 Votes
  • Tr
    trdew Oct 14, 2009

    looks like more than a hand full to me

    0 Votes
  • Ej
    EJM6234 Nov 08, 2009

    I have started a petition against HIT Web Design to be submitted to the Utah State Attorney General's Office. If you have the time please go to http://www.ipetitions.com/petition/hitwebdesign/ and sign the petition and briefly describe your experience with them. Thanks for your time.

    0 Votes
  • Ty
    Ty Ramsey Dec 01, 2009

    You have resolved many of these complaints??? You do not even return calls or emails- how is that possible?? I am still waiting for my resolution. I will continue to pursue you, and post everywhere until I do! If any potential customers would like to read all of the emails between myself and Hit (also know as Heritage web)- please let me know.

    0 Votes

Rip off

I paid $220 which was half the balance mean while got charged for other things and was asked to buy a full year of hosting also to convert my "not yet built site" to cell phone site, for a fee of course. I was charged the twice $220 and twice $50. The first $50 was to make my site an e-commerce and the second $50 was to transfer my previous site to Heritage. Two month passed while I am on the phone trying to see what they have done so far. All they showed me was an initial web page with few links. NOT AN E-Commerce. I stop payment on the rest of the charges and asking for refund. Now everything is on hold they can not do anything until the charge dispute will clear and they sent me a whole charge of disputing charges. I kept telling them that I will gladly pay as long as they will show me what they have done or what am I paying for. However, I fill that they prefer to make there money by cook and by crook. I totally did not enjoy their service and after waiting 2 month I have nothing to show for it. I'll keep you posted.

  • Ut
    utahconsumeradvocate Jul 23, 2009

    If you read all the comments, along with what the BBB states about this company, the only way that you are going to get a full refund is if you call your credit card company and do a charge back.

    2 Votes
  • Hi
    HIT Management Aug 18, 2009

    It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

    While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet.

    To better understand the character and integrity of HIT Web Design, we invite you to review our record with the Better Business Bureau. We have worked with more than 15, 000 clients and in the entire company history, have had less than 1% of our clients complain to the BBB. We are even more proud of the fact that Heritage has been able to resolve every registered BBB complaint. HIT stands by our record.

    Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied. If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected]
    My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
    Warmest Regards,
    Quality Control Administrator

    -2 Votes
  • Et
    ethicalhit Aug 19, 2009

    Please follow the advice of Consumer Advocate, and call your credit card company and do a charge back! Hit Web Design cannot be trusted! Read all the comments and reports... they keep making fraudulent claims, delay your refund or never give it to you!

    1 Votes

Crappy company

This company is ridiculous! I am also an ex employee. I am not bitter in the least towards this company...

payment to contracted employees

After working for Heritage Web design as a outsource writer and having our payment schedules changed and...

lie, cheat customers, uncompleted work

I am a small start up business and Hit web design promises they can create a website and make sure you are getting your information out into the web world asap. They have you pay for your hosting up front for a year and when you pay for everything you have to call everyday crying and begging just to get your website up and running . They promise they will have you fully running in two weeks. Well that was back in Feb. and I still do not have everything I need on my site and am still begging them. They also charge you for many services that once you start trying to get your own site out there you find out that they charge for site maps then I find out that the search engines let you get site maps for free. In fact I paid for one and the only search engine that has picked me up is google that is because of what I have done on the web. They also make it to where you cannot add anything to your site such as site maps because they hold your site hostage they control it. I can only change some wording on my site. You can't add your paypal code on your site etc. Heaven forbid that I would like to add my own pictures I cannot even get the very important information on my site to run it the right way. I would never request simple things like pictures. And they never get around adding any of this information. I cry all the time. Because they are ruining my life. I put all of my money into my business and rely on the web.

  • Aw
    awpgvy Jul 02, 2009

    I am a web host, and it is really disturbing to hear these horror stories. Unfortunately, there are lots of so-called web designers preying on consumers.

    I usually encourage my customers to do as much as they can on their own, but I am always available to help them at no additional charge. I also give out plenty of info on where they can find free stuff.

    You should manage your own site, upload your own files. If something needs to be done quickly you don't want to be at the mercy of someone else who doesn't understand (or care about) the importance.

    It is much better to separate your website needs into sections instead of one big package. Obtaining a domain name is separate from designing the website. Hosting is separate, as is site maintenance. You can easily register your domain name yourself. Shop around and find a registrar that doesn't cost much. Right now, I pay about $6 to register a domain name. You can get good hosting for $5 to $8 a month. That includes the ability to upload and edit your own files. You could pay someone to design your site, but it is fairly easy to do it yourself. If you are too busy, you could start off with a purchased template which might cost anywhere from $10 to $300. A far cry from the thousands being paid to lazy designers who are ripping you off.

    2 Votes
  • Ut
    utahconsumeradvocate Jul 23, 2009

    another wow... how do people get suckered into this service?

    2 Votes
  • Sadly, it's companies like this that give us REAL designers/developers a bad name. What's worse is I have seen some of the "design" that people are paying this company thousands of dollars to "create" - I would be embarrassed to put my name to most of them, much less charge as much as they have for work my 8-year old kid could do.

    And the timelines they promise? Not only unrealistic, but pathetic. I personally won't book more than 2, maybe 3 projects a MONTH because I know how much work goes into the design and development of a high-quality site - and more often than not I am working on two projects at a time (5-6 hours a day on one, then another 5-6 hours a day on the other). Even a mediocre site takes at least 3-4 weeks to complete - taking into account the time it takes to design mock-ups, get client approval (or implement changes requested, then resubmit for approval), code it, test it for compliance and compatibility.

    Their "promised" turnaround times are just unrealistic - especially if they have a staff of sales reps charged with generating "at least $30K a day in sales" as one person put it on another complaint about this company. That's an average 10-15 sites A DAY - no wonder they can't meet their own deadlines!

    Can't help but feel bad for the *many* people who have been sucked into this company's vacuum.

    2 Votes
  • Th
    TheRossman Jul 23, 2009

    I was a victim of them when they were still Heritage Web Solutions. I have things in the works, trying to get atleast some of my losses back, through the Utah BBB. I urge EVERYONE who has bad dealings with them to do the same.

    2 Votes
  • Hi
    HIT Management Aug 18, 2009

    At HIT Web Design, we are committed to maintaining the highest levels of honesty and integrity. We have been able to resolve most of the customer’s complaints from this website. However, there is no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so.
    If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected]
    My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
    Warmest Regards,
    Quality Control Administrator

    -2 Votes
  • Et
    ethicalhit Sep 16, 2009

    Please contact the BBB and Utah State Attorney General's Office about Hit Web Design and their tactics!

    2 Votes
  • Et
    ethicalhit Sep 22, 2009

    For information on how to file an official complaint with the state of Utah pleases visit http://consumerprotection.utah.gov/complaints/index.html

    2 Votes
  • Bi
    bizofjim Mar 08, 2010

    I would never recommend this company to anyone they are not the kind of business I ever want to do business ever again

    0 Votes
  • Hi
    Hitisgarbage Apr 02, 2010

    I payed 200 dollars to have flash buttons put on my site. After a month of going back and forth with customer service they told me it was already completed when the work never started. They said when you hover over the buttons they flash green and I told them thats been doing that for 4 months. They wont refund me they said they just did that even though the technician says he didn't do anything. Heritage Web Solutions now known as hit wont help me. I have sent tons of emails to all their complaint departments they will most likely post after I post this saying contact there 800 number and or email them at [email protected] or [email protected] or [email protected] Trust me you have to send tons of emails to those three emails to get a response. I have called them so many times for help and they wouldn't help me. They are now riping me off saying the work is done. HIT web design stay away. There customer service wont help. All the like to do is sell there service and make you wait months to do anything even though they have the resources. They will tell you after you sign up they have know SLA that's service level agreement. My site was supposed to cost 2999 it's now cost 2000 and still not done. This company will rip you off. HIT Web design should put and S in front of HIT. This company is also Mormon Owned. Their articles of faith state be honest in your dealings with your fellow man. I thought when i signed up with them they were honest. They just sell empty and very late results. I have emailed all of them 800 plus times since the start of my site and its still not done. HIT web design when you read this, this is no new news for you grow up and be honest will your customers tell them we will finish your site when its conversant for us. Also the designers will only email when the site is done so your site will never look the way you want it unless you call and email hundreds of times. Come on give me an AMEN on this report. Just google search HIT for reviews I am telling the truth as God is my witness and I am LDS also. These are just bad mormons.

    0 Votes
  • Ge
    getstarcpr Mar 10, 2011

    YOU CAN FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT. THEY ARE TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - 801-852-6231 I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPANY & COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED. I HOPE YOU WILL DO THE SAME.

    AGAIN THE CONTACT NUMBER IS:
    PROVO, UT POLICE DEPARTMENT
    801-852-6210 OR
    801-852-6231

    Good Luck

    0 Votes

Unprofessional and illegal

I have got to put my 2 cents in here. I saw the comments here, on [redacted], and even on the BBB. I also read their terms of service all the way through.

The terms of service are the main reason I cancelled. I never agreed to them and no one in their right mind should agree to such one-sided terms. I encourage everyone to read these all the way through. They even have a clause that if you make a negative comment about them on any online forum that they will charge you a lot of money (don't remember the exact amount).

They also offer no form of product guarantee. The terms state that if you don't like the work they've done, they will make it live regardless of what the customer wants. In either case, they charge a 50% cancellation fee even if they have done absolutely no work on your site. If they have started any design work, then it becomes a 100% cancellation fee. They offer no consumer protection what-so-ever.

So I said I cannot agree to the terms and will not be using them. What did they do? They charged me 50% anyways and purchased my domain name. After a week of calling and emailing, I get an email saying it will cost $50 to get my domain name from them. A fee that was never mentioned by the "program directors" or in any communication from the company. I sent back an email saying if my money is not returned by tonight (this is after a week), then I would be charging them $100/day. See if that works. I finally get a call from Steve, a program director, trying to sell me on the fact that I need to pay them $50 for doing something I never authorized them to do (purchasing my domain name). I say no way, make my demand for the money again and he says he needs to forward this to his vice president.

Everyone keeps saying how cheap this place is. They wanted to charge me $700 for a 6 page site in HTML. I talked them down to $540. Now I have found someone who will do a flash and html site for $500 and I didn't need to sign or agree to any foolish terms of service. So much lowest price huh?

Again I strongly urge everyone to do their homework on this company, read all the complaints, especially read the terms of service, and don't let the sales people fool you.

  • Hi
    hit web design bad news Jul 16, 2009

    i am a victim as well ... such one sided terms must be ended . i started submitting content and they say this automaticaly say`s that i agree i didn`t recieve the terms in the mail for quiet sometime after i signed up . I should of saw the red flags when the day after i signed up i went on the web to find heritage now hit web designs and found a page full of compliants . i am a new company and money is tight . after i signed up all these expense`s enhanchements they call them . were expenseive and just kept adding up on my balance. they didnt tell me about a site map for 8 weeks at least .and then that cost three hundred dollars. they now have turned off my website in the middle of the summer . do you or anyone see how turning off a website helps anyone make money ? how do they expect payment when they are keeping me from making money? are they this stupid, term 11 clients approval, i never gave the final go ahead. term 26 90 gaurantee. whern does this start if you dont give the final go a head? i have kept notes on this hit webdesign since march 26th when the complaint page poped up ...anyone care to hear my notes. i am shocked that they feel by turning off my website will get them money any faster ...i could go on for a very long time . but it feels good to vent

    shady

    0 Votes
  • Hi
    HIT Management Aug 18, 2009

    It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

    While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet. You will also discover other "one-sided" Terms of Services.

    If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected]
    My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.
    Warmest Regards,
    Quality Control Administrator

    0 Votes
  • Ag
    Against HitWebDesign Aug 20, 2009

    Has anyone noticed that all the responses posted by Hit Management are identical? They have one or two form letters that they slightly modify to fit whatever complaint they are addressing at a particular time... One starts "it is in our best interest to work with customers..." and the other one starts "At Hit Web Design we are committed"... Just check the messages s/he has sent and you'll see!!!

    This is yet another proof that they couldn't care less about the customer... Not even for this they take the time to really dig into what's going on...

    Anyone for a civil suit?

    0 Votes
  • Ag
    Against HitWebDesign Sep 10, 2009

    I encourage everyone to contact Mr. Matt Nelson ([email protected]) to try and resolve your disputes. This is what I did and we were able to reach an agreement.

    0 Votes
  • Po
    POOR Business Processes Dec 21, 2009

    This company is unbelievable in terms of how poorly they communicate with their customers, record customers work requests, and even working with one another on a customer's website. My time with this company has been overspent and unproductive. I paid for a website 5 pages for $600, which was expensive and I paid for a year hosting in advance at $150 for a total of $750 to HIT. My web design was complete for first week in December, but with a typographical error on a page, the BLOG incomplete, and hyperlinks on my home page deactivated. I've reported this problem for 3 weeks everyday since December 9 to December 21 and will continue complaining until the work is done. I can't get my account manager to return my phone messages or emails. I've tried contacting the web designer. I filed a complaint about my account manager to his manager. I submitted 3 weeks worth of requests to customer service trying to get them to complete my website to no avail. I have filed a complaint with the BBB and am trying to get the work done so I can move my business elsewhere. I knew this company was unethical and shabby at best when I asked a technical person to tell me whether my work request had been logged into their queue. He said yes. I asked if he knew when the work would be done. He said in a day or two. Then I told him that his information conflicted with 2 technical persons I spoke with previously. He changed his story and admitted he really didn't know the answer to my questions. I talked with a manager about this disingenuous person and the manager told me the company would fix my problems. He received approval from his manager and told me my problems would be fixed. That was 2 1/2 weeks ago and I learned the work wasn't even logged into their queue according to 3 different technical persons that I spoke with over the next 2 weeks.

    I'm not concerned about the money as much as I am about how they handle their business. When you call in and the technical or customer support person shares information with you about your work activities, you'd better be careful believing the information. I have learned through 3 weeks of tried and tested conversations that HIT's work queue is not very clear to the the customer and technical support people. You can receive different information from one person to the next. Be prepared to spend hours upon hours managing your business with them. They do not confer with one another on your work, they ask you to call the person(s) assigned to your website and hound them. Although, you have no authority over their people's work, you are strongly requested to talk with them directly instead of customer service. When I asked why should I manage HIT's employee's time, the response I received is "BECAUSE IT'S YOUR WEBSITE."

    As far as a contract, I received a Terms of Agreement. After reading it, I called HIT to use a condition for which I was suppose to receive for FREE. They told me that the contract I received was not fully applicable to me because I paid for a discounted package and not the BRONZE packet, for which my contract shows. Therefore, I could not receive the service I needed, according to my contact, because there is a variance between what I purchased versus what my contact states.

    Also, you need to know that if you submit a work request, DO NOT do so over the phone. You need to submit it through the online process. You will never get your work done by talking to HIT over the phone. If you purchase their service, DO NOT think your account manager understands the contract or is even aware of the fact that you have one. You MUST talk with the account representative so that he/she can inquire from someone knowledgeable in the company to clarify your concerns and questions.

    DO NOT give them a credit card that they can debit at will. They will debit your card even though the work is not done and they can't give you an ETA on completing the work.

    0 Votes
  • Ed
    Edward Mar 20, 2010

    This is my experience as well. They would sell you the Brookyln bridge if they thought they could get away with it.

    -1 Votes
  • Cy
    CyberRobert Apr 05, 2010

    I suggest everyone reading this article check their website to determine if your the actual owner. It seems that HIT registers YOUR domain purchased from HIT actually registers the domain in their name.

    Here's an easy step by step process to check your true domain ownership.

    1. Go to the following URL http://www.networksolutions.com/whois/index.jsp

    2. On the site input your website information - these steps assume you purchased your website from HIT or whatever they are calling themselves today.

    3. Example: input "HITWEBDESIGN.COM" or whatever your websites real name is into the "Search all WHOIS Records" portion of the web page

    4. In our example "HITWEBDESIGN.COM" is registered to:

    Domain name: HITWEBDESIGN.COM

    Administrative Contact:
    Heritage Web Design
    Dave Aitken ([email protected])
    +1.8016551600
    Fax: +1.8017473629
    1460 Moon River Drive
    Provo, UT 84604
    US

    Technical Contact:
    Heritage Web Design
    Dave Aitken ([email protected])
    +1.8016551600
    Fax: +1.8017473629
    1460 Moon River Drive
    Provo, UT 84604
    US

    Registrant Contact:
    Heritage Web Design
    Dave Aitken ()

    Fax:
    1460 Moon River Drive
    Provo, UT 84604
    US

    Status: Locked

    Name Servers:
    ns0.heritagedns.com
    ns1.heritagedns.com
    ns2.heritagedns.com
    ns3.heritagedns.com

    Creation date: 27 Sep 2008 22:30:00
    Expiration date: 27 Sep 2010 22:30:00

    Now if you pay attention, it appears there may be some scheme going on in the background beyond what's on the surface. HIT registers domains that people buy from them in THEIR NAME, not your name. THIS MAKES HIT THE LEGAL OWNER OF YOUR WEB SITE, NOT YOU!!!

    Why, well I suspect their killing you softly and stealing your property and reselling it under another business. Check out ENOM, INC and you will notice their very similar to HIT. I smell something really fishy going on with this company, and it goes well beyond what is seen.

    The signs are all there, you just need pay attention. Scam companies typically will provide very little information pertaining to their actual owners. This is because angry people sometimes become VENGEFUL people.

    Moral of the story is if HIT owns your website, tell them you want it registered in your name, not their name. Tell me what happens because I have a friend that's dealing with this issue right now.

    Hey HIT, remember the guy who lives in D.C., my friend does not have his domain returned to his name yet. I plan to post and post and post and register complaints until this is resolved.

    Can you hear me now? If not the next step is to visit some of our lovely congressional types on capital hill. I am curious what your company TAX records look like?

    Maybe the IRS needs to take a hard look at your company as well?

    0 Votes
  • Ed
    Edward Apr 06, 2010

    Legal investigations should be demanded by the people who have bought their domain names through Hit They seem to be walking on a legal tight rope.

    0 Votes
  • Ge
    getstarcpr Mar 10, 2011

    YOU CAN FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT. THEY ARE TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - 801-852-6231 I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPANY & COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED. I HOPE YOU WILL DO THE SAME.
    PROVO, UT POLICE DEPARTMENT
    801-852-6210 OR 801-852-6231 -

    0 Votes

Formerly heritage web solution fraudulent company

They've changed their name from heritage web solutions to hit web design. They automatically charge...

overcharged

I spent over two thousand dollars for 2 sites with the above company and the sites look like crap. The forum is not original it was taken from mybb for free but they charged me so much. Customer service can mislead you into spending money into getting things that they cannot even design. They have so many complaints on them everywhere so beware of this Company. I know another person personally who have the same problem because I was introduce to Heritage by that person before the site was done.

  • Ro
    rossmangifts.net May 25, 2009

    I too went through this with them. Luckily I didn't spend quite as much as you, nearly a grand though. I have a complaint with them waiting response from the BBB and am hoping something might get done that way. I tried threatening them with lawyers and such since they ceased work on my site, but refused to refund the money stating it was because of the time invested. I thought this was a load of crap becaus i had something up in about a week that was designed and looked like hell! I could tell they really didn't take much time to get it done right. There were mistakes that I couldn't get them to fix. I was, as you had mentioned, told that if I updated (spent more money), they could do more with it that might meet my approval. I guess they were telling me then that they were only giving me what they thought I deserved for the "great deal" they had given me. I think they operate on the basis hat they promise you the world at a cheap price to get you into their trap. Then, by the time you figure out that the world they promised is empty and barron, you are pretty much screwed. You either invest hundreds more to get the bells and whistles, or try to make it with the piece of crap "discounted" site you paid for.

    I have been doing my best to make sure that everyone knows that if they do business with this company, they might as well expect to dish out a few grand if they want anything that may be worth putting on line.

    Ron Ross
    www.rossmangifts.net

    0 Votes
  • Ut
    utahconsumeradvocate Jul 23, 2009

    I suggest that you just do a credit card charge back and get your money back. Otherwise you will get the run around.

    0 Votes
  • Th
    TheRossman Jul 23, 2009

    Well, my problem is that I did a direct from my account deal, not through a credit card... hmmm... I never thought about it until now, but I may be able to get the bank records and see if my bank can do anything. I am doubtful, but worth a shot I guess.

    I do have deliberations through the BBB going on right now, maybe I will get something resolved through them.

    Oh, and one other thing for everyone out there, I just recently found out the have changed their name to Hit Web, so eveyone look out for this too!!!

    0 Votes
  • Da
    danielgarvin Aug 16, 2009

    There are aolt of companies out there that are perfrom the same way. Be on the look out for my new blog titled "Being Overcharged for Web Design?" I will explain how to tell if your paying too much and how these big companies take our money and give you poor service and make unfullfilled promises.

    Check out my blog:

    http://www.wired2design.com/blog

    I will give you 10% off any service you choose. Ask for Daniel

    [email protected]

    214-938-4294

    0 Votes

unauthorized charges

I spoke to sepideh hanks at heritage web solutions on friday (1/23/09) regarding website design and hosting. She sold me on their services over the phone and emailed me the contract to sign. When I received the contract it was entirely different than what was previously stated over the phone.

I immediately called back heritage web solutions and was told sepideh had left for the evening. I told the gentleman to cancel my account effective immediately. He assured me that there would be no charges to my debit card and that the account had been closed.

Today (1/26/09) I checked my bank account online and there was $170.00 debited to my account. I have been on the phone for the last hour with 6 different people from heritage web solutions and they refuse to credit back the $170.

Anyone considering doing business with this company needs to beware. They are thieves!

  • Bi
    Bill Oct 29, 2008

    Heritage Web Solutions has not only *not* finished contracted work 2 months out from the stated finish date but they continue to put huge charges on our company credit card for which there was no agreement.

    Otherwise called THEFT.

    Credit Card company was notified and stated they "cannot stop the charging" you can only dispute them, even if they are reported as fraudulent in nature. Its a Dickensian nightmare.

    I have never seen dealt with a company that so consistently flirts with fraud and outright fraud so persistently without being busted.

    0 Votes
  • Pa
    pat reich Oct 29, 2008

    Yep everything you read about any of the complaints is true. Don't trust this company. I signed them up to develop a website that was botched so badly I cancelled the project after just 5 weeks of working with them. For that I got bilked out of $1, 340. This company is run by crooks.

    0 Votes
  • Ci
    cigsm Feb 11, 2009

    Wow that's really sad. First of all, contact your bank & do a charge back. If you did it through a debit card with a Visa or Mastercard logo, they'll charge the amount back to Heritage & they dont take kindly to businesses that steal customers money. After a certain amount of charge backs, they're ability to accept payment throuhg that vendor (Visa or Mastercard) is LOST.

    Secondly, contact your bank about the unauthorized charges. They don't take kindly to that either. They normally will have you fill out a form stating what happened, then sick their fraud department on them.

    Third, contact www.consumerist.com with your story. They'll post it for their millions of readers to see so they don't get swindled either.

    Fourth, take them to small claims court. Since they're doing business in your state (via the internet), it will be too expensive to send a rep or a lawyer to your state to fight it, so most likely you'll get a default judgment. If they DID send a rep or lawyer for your small claims court date, you just have to give your evidence to the judge. He'll make them pay you back + interest + damages (not having that money, etc etc).

    Good luck!

    0 Votes
  • Bo
    Bob Feb 13, 2009

    DON'T TAKE CIGSM's ADVICE! without thinking hard about it!

    The problem with doing charge backs on a credit card is, even if you WIN the chargeback you get a negative on your credit score. That's right, they actually penalize you for filing a charge back even if it is totally righteous and you have been scammed. I'd recommend trying to work it out with the company first before filing any kind of chargeback.

    And recommending someone to file a chargeback after ONE DAY of "dispute" is incredibly irresponsible. If the company hasn't given you your money back, then try to work it out through their system. After looking at them, they have been in business for a while now (2000) which means they are probably legit and if you DIDN'T get your money back it was probably some kind of misunderstanding.

    1 Votes
  • Zu
    zuesefl Feb 13, 2009

    I strongly disagree with your stance on chargebacks! I have to say, that large companies need to know that we the consumers are in charge! The quickly forget who hands them money and pays their salary!

    I think it is time that consumers stand up and be counted! We need to use the tools that we have at our disposal! One of those great tools are chargebacks! We can use them to punish companies that we don't like and take away their ability to have credit card transactions, and in the end take away their ability to do business!

    So don't be afraid to do a chargeback or two! You are exercising your right, power and privilege as a consumer!

    1 Votes
  • Bo
    Bob Feb 16, 2009

    zuesfl - How can a chargeback benefit you if it HARMS you? ANYTIME you file a chargeback it affects your credit in a negative way, and when you LOSE a chargeback if affects your credit severely! You can get nicked on your credit up to 20 points for a chargeback! So if you lose a chargeback, you not only lose your money but get a negative nick on your credit score as well.

    How can this be seen as a positive thing?

    There are other ways to make your opinion heard.

    -1 Votes
  • It
    ITor Mar 20, 2009

    Same here,
    9 months after the happy happy sales person sold me on a promise of a 4 to 6 week completion date
    {without any explanation mind you about project size or intricacy -sneaky huh? I didn't hear about that till a MONTH after I signed my contract, though I gave them an outlined design and explanation of what I wanted on day 1- otherwise how could they quote me a price?}
    and 700 dollars plus tons of stress and anger later. I had to walk away too.
    I finally figured out they were never going to give me a site that worked without issues. This, after I'd lost my momentum, integrity with my peers {who were promised a completion date numerous times that came and went}, and the desire to even have a website.

    My experience with this company sucked so bad it's almost unbelievable. I have no idea how they are in business. I have my own business and if I pulled any of what they pulled on me during that 9 months I'd have my ear yelled off. And rightfully so.

    It's insane. They must have magicians and shite working for them somewhere. Only their magicians can't finish websites.
    Be warned.

    0 Votes
  • Ho
    HORITAGE WEB FRAUD Sep 21, 2009

    WILL SUE HORITAGE WEB SOLUTION, WHO WANT TO JOIN ?????

    I paid almost $3000 for custom programming, they keep on saying they have people work on it, after half years nothing was ever done, and they are charging hosting fee everything month. we cant wait for any longer for our website to go live, business has to run. we called to cancel the service and get money back for the works which not finish, but they said THEY DONT HAVE TIME LIMITE TO FINISH THE WORK ON THE CONTRACT, AND THEY HAVE RIGHT NOT TO ISSUE REFUND, and they said they will cancel our website, we need to look for other company to host it. we cant file dispute with credit card company after 3 month, WTF we lost $3000 for nothing. We are looking an atterney to sue this company, I can join you guys if anybody else want to sue this company, please contact me [email protected]

    0 Votes
  • Jj
    j.johnson Oct 20, 2009

    I have used Heritage for 6 years and have purchased 4 websites and have been extremely pleased with my clients responses to them. In fact Sepideh Hanks was my consultant and she was excellent in informing me on their products and their benefits. She is someone who I recognize as an asset that I would want to employ for my firm.
    In reading "Polly's" post on "unauthorized charges" it doesn't sound like the complaint should be on Sepideh. I have used this firm for so long now that your post sounds very sloppy. Why didn't you post the name of the gentlemen who said he was supposed to cancel the account or the accountant who sent you the wrong contract instead? It doesn't sound like Sepideh is the one who gave you info in error. I don't see why you have her name posted when you could have called accounting or gotten a confirmation from the gentlemen canceling your account. I would recommend this firm to anyone in need of a unique site that looks good and that helps you get your business out there.
    -J.Johnson, IL

    0 Votes
  • Si
    sickofhit Nov 27, 2009

    johnson aka dave aka ryan read the truck load of complaints about ### web design all over this website and internet and at

    http://www.complaintsboard.com/complaints/hit-web-design-heritage-web-solutions-c268692.html

    0 Votes

Refuse to refund deposit

I have contacted this company for a website design. They agreed to build a website for me for $1350 and asked for a deposit 0f 450.00 which I paid the same day. When I realized that the website was not being created after 3 weeks, I asked for my money back so that I could go to a different company. They refused to refund my deposit under the pretext that they usually ask for half of the amount and since my 450 was less than half of 1350 they cannot refund my money. Please stay away from that company

internet web building fraud and scam

This company is the truest of crooks... Please save your selfs. There is no lower # then a company that feeds and steels from new small business owners. Heritage web solutions specializes in getting your money and frustrating you until you leave. I have hundreds of emails and documents and over 200 hours of wasted time to end up out $1, 300 to mark strong who has stolen tens of thousands of dollars from people like you and me. He will simply send a copy of his terms of service. Heritage web solutions terms of service is over 50 paragraphs of your out of luck. It even says they don’t have to finish the site at all if they don’t want to. I am not kidding. And be careful!! They slip it by when you describe what you want for a website... After that your out at least $59 per month for 12 months in hosting fees period!!

I will paste a letter he sent me below that says if you want to go to small claims court you need to come to utah. You see he knows its not worth the trip and bam he keeps on steeling!! This # offered me and my business partner $200 because the other $1, 100 should be his for having to email me???

Again save yourselfs from pure hell and #!!

See letter from ceo mark strong below.

Mark strong <[protected]@hwsinet.com> thu, aug 28, 2008 at 4:04 pm
To: michael rose <[protected]@gmail.com>
Reply | reply to all | forward | print | delete | show original
Dear mr. Rose,

When you accepted heritage's terms of service http://www.heritagewebdesign.com/tos.html on april 2, 2008 you accepted the essence of the third (3rd) paragraph in the account termination agreement. See section 41.

The purpose of the account termination agreement is simply to put in concise terms the provisions of unwinding our relationship. Heritage doesn't need an additional signed account termination agreement. It is as much for your protection as heritage's.

It is now your call as to what you want to do. Our position has already been stated: $200 refund and release of heritage's work to you. If this is not acceptable, then have your attorney communicate with heritage at:

Heritage web solutions
1460 n. Moonriver drive
Provo, utah 84604

Attn: legal department

As a professional courtesy, please make your attorney aware of section 43 of the tos. It establishes the courts in the state of utah as the courts having jurisdiction in all legal matters. It states:

43. Jurisdiction.

This agreement shall be governed exclusively by the laws of the state of utah, usa, without regard to any conflicts of laws provisions thereof, as a contract entered into and performed entirely within the state of utah. The parties herby expressly disclaim the application of the united nations convention on the international sale of goods. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the state of utah, counties of utah or salt lake, and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non convenient or otherwise.

Should you decide to litigate in any other jurisdiction, hws will engage legal counsel in that jurisdiction. However, hws will not litigate the merits of the case. Our legal counsel will have the jurisdiction referred to utah. This “jurisdiction” provision has been challenged in the courts before and the courts have consistently upheld this provision.

It is hoped that we can terminate this relationship amicably and promptly.

Please advise.
Respectfully,
Mark strong
Chief quality officer
Heritage web solutions.

  • An
    Anonymous Coward Oct 04, 2008

    Well, I work for these guys. Their setup is a lot different than you think. Here's the lowdown.

    1) They take on jobs and place them in a queue with the name, location, type of job, and the price paid.

    2) Contract developers in the relevant field and at the relevant skill level take on the project.

    3) It is up to the contractor to get the job done while the bean counters at the top try to protect their investment.

    4) The contractor is supposed to contact the client (and stay in contact) and have it done by the "due date" (for each segment, depending on how complicated and large the project is).

    5) The site must be approved by the supervisor at each stop (graphic, php, database, HTML, etc) and then by the client.

    6) Lastly, the webmasters at the very top of the food chain must approve the job.

    This is a very redundant system that relies on the honestly of the developers (contractors), the supervisors, and the management. They do have serious quality control standards.

    When you have trouble with them, it's usually because either your project didn't get picked up or the person who did pick it up was a flake. I make a pretty penny picking up "dropped" projects, getting paid the entire price for a few days of work.

    When I take on a project, I always put my best effort into it, making sure the client is especially happy with the product. That said, I've also seen more than one developer flake out after getting hired by a "real company". We don't make that much money either BTW, maybe the equivalent of $15 - $20hr.

    So, we're taking it on our end as well. I can't blame you for being angry, nor can I blame a poorly paid developer for going after a better paying job. That's just how the world works ... everyone's trying to make a buck.

    I hope you all have better luck in the future. Using any "discount" service is definitely hit and miss.

    0 Votes
  • Me
    MemyselfandI Mar 17, 2009

    Oh i'm over hear really really upset now. I have been thinking the were playing us all a long and reading all these things confirms it. They're ### and they're big lairs. They made promises to do things that they didn't finish. They promised two months of free hosting and we still have no finished website? How is that truly free? I wonder if we all can join together and get a lawyer to do a class action law suit. It just makes no sense that someone can continue to cheat people out of their money like that.

    0 Votes
  • It
    ITor Mar 20, 2009

    If anyone decides to sue please contact me also. I have my entire 9 month case documented { My business partner was a lawyer- I talked him out of suing months ago out of naivety and I feel too bad to go back and ask him now...BUT! my entire case is highly organized anyway as a result. I also have a signed contract from the CEO with a clearly stated deadline that was ridiculously missed.}

    I'll check back here periodically. Please leave me a note. I'm interested in being involved.
    If only to help other people who are still out there to get taken advantage of and stressed out beyond belief and have their impetus stomped, as we've had.

    Remember that gut clenching feeling when you first realized who Heritage Web really was {after the first or second time the dic-ed you around blatantly} and you realized you were so screwed? When all you wanted was a freaking website- and you were paying for it too!
    Ugh.

    I don't think this company has any intention of changing.

    Leave me a note.

    0 Votes
  • An
    Andy Apr 22, 2009

    Many times, potential customers do not know what quality they will be receiving. That is why our company, Avanix Web, offers free draft designs.

    Please visit www.avanixweb.com and fill out our simple form if you are interested. We have created many websites for small businesses and we start from $299. Unfortunately, we cannot match Heritage's rock bottom $199 ;)

    0 Votes
  • Ca
    calettso May 14, 2009

    We have gotten many calls and emails from individuals complaining about other web developers and their practices. The following article may help anyone seeking web page development. It is entitled "Choosing a Web Developer"

    http://blog.calabrix.com/?m=200904

    0 Votes
  • Fr
    Frank Gregory Jun 30, 2009

    I too had an issue with Heritage. After many months of poor quality designs and lack of communication, I found a great web design company. 7 day web design. They were fast and reasonably priced. I do not know how to link to them but do a google search.

    0 Votes
  • Si
    Sirenbliss Jul 28, 2009

    I want to join a class action law suit-- if anyone else is still intersted on this board, please contact me. I have had a recent terrible issue with them and want to speak with former HWS consumers.

    Thank you!

    0 Votes
  • So
    SorryConsumer Sep 10, 2009

    Let say that I am also among the unhappy customers that have been cheated by a web site designer company. In a few words, I have payed 100% of the cost and I got nothing in return. It looks like the contract that I have signed is very one sided (the company can deliver, charge and make changes of the contract at their pleasure) and litigation is actually a binding arbitration. Anyone knows what can be done in these cases, the cost might exceed the site value and I do not know how arbitration works in these cases where a company, even when it does not deliver, is quite protected by a one sided contract. (Even if it did not deliver the product)

    0 Votes
  • Do
    DonJS Oct 10, 2009

    Anyone filed a small claims suit against HWS and won? Please respond..Have a suit pending..

    0 Votes
  • To
    Tom Carroll Scenery Nov 24, 2009

    I just want to put it out there that I have fairly low demands but have not had any problem with Heritage web designs. www.tomcarrollscenery.com was completed in a timely manner. I am offered 10 hours of tuneup work per year but end up making the small changes myself anyway. I am sure I could find a cheaper hosting price but they have been solid for us and call every couple of months to check up.

    0 Votes

Do not work with this

I hired hws to design a website for me in early may. I was very careful about explaining the details of the...

Ripped off!

I paid Heritage Web Design $700 last February to create a NEW site for my candle business. They are in the...

scam company!

My nightmare began May 9th when I hired Heritage Web Solutions to design my new internet business. Unfortunately, I did not search for complaints against Heritage Web Solutions on the internet. Being the optimistic type, I was only searching for professional web designers and hosting companies that seemed reliable, trained, and professional. My final decision to hire this company was based on their extensive and impressive internet advertisements.

They sounded great, but little did I know at the time, that they had no intentions of helping me build a marketable web business that would produce income. I was only money to them! They did not live up to their promises, and it has cost me a lot of money, valuable time, and unnecessary stress! I was so upset that I could not sleep and all I did was cry. I am a hardworking, self sufficient, single Mom who is counting on this business for extra income to pay for my daughter's college tuition next year!

However, after dealing with them for two weeks it became apparent that I had made a huge mistake in putting all of my confidence and money into Heritage Web Solutions. By the third week, I had figured out all of their scheming business tactics. They are so good at lying and deceiving people, they probably conduct mandatory 'scam training classes' for all of their employees.

In essence, I paid them $850.00 for a website and shopping cart to be setup. I paid them another $300.00 for a logo (which was a couple of pieces of clip art stuck together, and they didn't even use my company name as instructed.)

After two bad attempts of getting a cheap and ugly logo, I told them, to forget it, but they would not refund my money because according to their contract, if they did any work at all, my money would not be refunded. The account manager assured me that I would not have to pay for it until they designed something I liked, but my card was billed the very next day.

That same day, I also purchased 4 dibs (scroll boxes) for a total of $200.00 to go on the first page, but that never happened as planned, because the totally wrong layout they chose, would not incorporate it, so they put one dip on first page and that caused the whole page to scroll, instead the whole plan was to have them accent the individual topics so they could be seen right away.

Then they just put each topic one after the other, at the bottom of the page , therefore; no one could see what was available unless they took the time to keep scrolling way down the page!! I added a $300.00 forum, and a $125.00 calendar, which no work was ever done at all concerning these two items, because I did not approve the useless layout of the design. The more they worked the more chopped up it became.

This would never have happened, if they had listened to what I needed and wanted in the first place. I have several emails of what I wanted my website to look like, what I needed it to do, and what I wanted, and my color choices. They asked me for all of this information in the beginning, stating they could not start work without it, but they apparently did not look over and read any of it.

Did anyone ever take anything I stated into consideration? No! They did exactly what they wanted to do, and tried to get me to approve a website with two home pages, slowly loading full pages and half pages, all done with the wrong layout! The entire left side of the design was useless and bare.

To make a long story short, they are not qualified to produce the results they advertise. They also do not live up to what they tell you on the phone. They would call me and talk a good game, but then still not produce or listen to my important input. Since they couldn't design the right website within the 4 week time frame they promised, I was billed $49.00 for June hosting too.

All in all, I paid them a total of $1,524.99 and I am still not in business, because I will not accept a website that is not built to support my business. I would be ashamed for anyone to visit that site.
Anyway, I ended up sending an email to the owner and this is his reply below: (for privacy purposes I have deleted my last name)

Dear Ms. ******

I will bring your concern to the attention of the V.P. of design and ask him to look into it. If the work is shoddy, then Heritage will remedy it. If we are 'chasing a ghost', then our best efforts have to be sufficient.

Jeremy, will you please review this account and see that we communicate with Ms. Story.

Respectfully,

Mark Strong
Heritage Web Solutions

Please note, the use of Mr. Strongs his arrogant words. The email confirmed that I was correct in my observation of their sleazy and uncaring business practices, and compounded by biggest fear that the deception goes straight to the top of the corporate ladder! Again, they had no intentions to do a good job. They were also not 'chasing a ghost.' What I wanted, paid for, and expected, was not impossible by any means! They take and keep people's money by hiding behind their terms of agreement. As far as I am concerned, the minute they billed my credit card, they 'accepted my terms of agreement' meaning that would to live up to their promises and what they advertised to get my business.

In the email I sent to Mr. Strong, I forwarded one letter that I had sent to a supervisor. In the email, I went into great detail about everything I had been through to date and again had to waste more time in explaining how I wanted each page to look and what I needed each page of my site to do. Week before last, I got tired of sounding like a broken record, and going being stressed to the max, so I sent an another email to Mr. Strong explaining that I no longer wanted their services or wanted to ever have to deal with their company again, and asked for a refund.

He did respond by stating that I could not be refunded any money due to the fact that I agreed to their terms of service. As for that, I abided by the contract in paying them for a custom website, it was them that did live up to the terms of agreement, so why should I settle for less than what I paid for and they promised?

At present I have hired another company to build my website, but I am in no way going to allow them to get away with what they did to me, and hopefully be able to make sure this does not happen to anyone else. So if anyone is in the process of suing them, etc. Please let me know and I will help you in anyway I can win your case too.

I will not go into all the details of everything; it would take all night to write it all! I just want to warn as many people as possible before they believe in this company and end up being scammed! Please investigate, check out, and get references before hiring a company that advertises on the internet.

This evening Mr. Strong sent me an email saying that, as per their terms of agreement, I was not entitled to any refund. He went on to state that they would work me until I was satisfied. After 10 weeks, I am tired of hearing this same promise, and after 10 weeks of being nervous and stressed over all the delays and uncaring staff at his company, I have decided, I will not allow myself to be a victim of their shady business practices any longer. I will not allow them to continue to destroy my mental health and my business! I will do whatever it takes to see that justice is done in my favor! I will no longer continue to give away money to a cold, ruthless, man! Again, if I can be of help to anyone else, let me know.

  • Su
    SUZY SARACINO Nov 24, 2007

    All these people are not wrong. this company is a scam!

    0 Votes
  • Br
    Brad Stone Jun 03, 2008

    Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

    Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

    Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

    However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

    Heritage Web Solutions, with a customer base of over 10, 000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

    What you don’t see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

    Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

    If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at [email protected], and I will personally follow up on your issue.

    Warmest Regards,

    Brad Stone
    CEO/Heritage Web Solutions.

    0 Votes
  • Pa
    Pamela O'Neal Sep 07, 2008

    I feel the same way, These people are full of it!

    0 Votes
  • It
    ITor Mar 20, 2009

    I also signed a contract with Heritage Web and after 9 months of on and off promises to complete a website I was told would be finished in 4 to 6 weeks, I finally gave up. It was a complete headache, killed the momentum I'd worked so hard to garner for my business. Promises that were made to rectify mistake after careless mistake without fail we're not kept.
    In the end I walked away from my 700 dollar deposit because I had no other options. They'd dicked me around in too many ways and I'd just had it. I never even want to look at my shoddy half a site they put up again. Ugh. Totally killed my dream of having a website. Worst experience ever.

    0 Votes
  • Ca
    calettso May 14, 2009

    We have gotten many calls and emails from individuals complaining about other web developers and their practices. The following article may help anyone seeking web page development. It is entitled "Choosing a Web Developer"

    http://blog.calabrix.com/?m=200904

    0 Votes
  • Re
    Renee Barley Oct 03, 2009

    I agree with each and every COMPLAINT here, and beleive they are true. Like my self I got out when the getting was good. And lost only the start up fee of $200.00, thanks to Wells fargo Bank. This Web company has the worst customer service I ever have seen. They make big promises and do not deliver any thing but bull ### .

    0 Votes
  • Ty
    Ty Whalin Mar 24, 2010

    I totally agree that their customer service is terrible. As a past employee I noticed that I could barely get in touch with someone about something concerning a project I was working on. It seemed that most of the customers were alwasy yelling at me about how bad their customer service was. Although there were many a days that I went way out of my way to help customers no matter what it took because I thought I would be doing HIT design a favor by helping these people.

    I had several customers say that they were really happy with me and my work and that HIT design should have been thankful for having me as an employee. I got great responses from almost all the customers I designed or updated a site. Currently I'm no longer an employee of HIT design because they said that a customer complained about getting one of my e-mails for my business. HIT design said that was against their policy because I was advertising for myself.

    I was wondering if they would fire all people for doing the same thing. Well no matter anyway one of my clients said that it was probably a blessing in disguise. I would spend more time on the phone's trying to get answers out of HIT than it actually took to do the project sometimes. Out of the fifty or so web sites I designed for them, I had to go way out of my way to keep customers at bay when they realized what they had gotten themselves into when they signed up for HIT services.

    I was already accused of trying to take business from HIT but as a college educated freelance designer I know all companies advertise. If your looking for a desinger, hosting, sem, domain names etc... I can be contacted at: http://www.neo-symmetry.com

    THX in Advance.

    0 Votes
  • Em
    Empower by knowledge Mar 30, 2011

    FYI: The Heraldextra did not check out any facts and therefore its new release is flawed and primarily the words of a criminal defense attorney as well as other releases using this information.

    One must ask who Sonny Olsen actually represents? Kevin Morrill i.e. isowebworks etc or Heritage Management Services, LLC aka Heritage Web Solutions aka Hit Web Design aka David Aiken, Mark Strong, Leah Young, Eddie Dockery, Bradford Stone? Remember that Kevin Morrill was a key management member of HIT and is family related to David Aiken. He claims to have quit March 4, 2011, the day that employees at Hit were made aware of the lies that were being told. Kevin claims to start up a new company within 4 days with 20 new employees from HIT. That takes a lot of capital, equipment, software and leads etc.

    Why has Sonny Olsen participated in a campaign to clear Kevin Morrill and isowebworks. Isn’t this a conflict of interest?

    Kevin Morrill told employees he was in the same boat as them. Kevin did not sleep in his car in the freezing cold because he was locked out of his apartment because he was not paid his wages. Kevin Morrill did not beg for patience to keep a roof over his head because he was not paid his waged for weeks and weeks. Kevin Morrill was paid.

    One must ask how much money was taken from people under false or misrepresentation of products or services when the tax bill is 17.1 million. If 17.1 is representative of a 20 percent tax that would make the take $204 million dollars from around the world. Not to mention the Hatti donations that HIT took from its employees and the public. No one has released any confirmation that the funds taken in for Hatti actually went to Hatti.

    HIT’s web pages for sales leads remained up and running for days before posting a notice of its closing.

    Any former customer of HIT who has been contacted by Isowebworks, PPC Management or any related company should contact the Utah County Attorney’s office directly.

    Ask yourself if the same people are running a new company with the same equipment, the same people, the same software that they have placed their new logo on, why would you expect different results?

    0 Votes
  • Em
    Empower by knowledge Mar 30, 2011

    People have been scammed and defrauded. Attempting to profit there from is inappropriate.
    Anyone who wishes can prepare a site for free at http://demo.joomla.org/ It has been designed for non-programmers to get their sites up quickly and easily. Within minutes or the same day your site is up and running. The site you create will look professionally prepared for free.

    You can do social sites, e-commerce sites, and much much more.
    Who uses Joomla?
    MTV Quizilla
    Here are just a few examples of Web sites that use Joomla:
    * MTV Networks Quizilla (Social networking) - http://www.quizilla.com
    * IHOP (Restaurant chain) - http://www.ihop.com
    * Harvard University (Educational) - http://gsas.harvard.edu
    * Citibank (Financial institution intranet) - Not publicly accessible
    * The Green Maven (Eco-resources) - http://www.greenmaven.com
    * Outdoor Photographer (Magazine) - http://www.outdoorphotographer.com
    * PlayShakespeare.com (Cultural) - http://www.playshakespeare.com
    * Senso Interiors (Furniture design) - http://www.sensointeriors.co.za

    Check out their sample sites and portfolios at http://community.joomla.org/showcase/
    A Joomla site through the Demo is hosted for the first 30 days for free on cloudaccess.net. You can move your site to any hosting company you desire.

    If you need to add a feature to your site like a shopping cart the add-ons are free or have minimal costs of $0-$30. If you wish to change something the software helps you do that for free. If there is a feature that you would like and there is not an add-on available, you can make a request for help. The costs are reasonable. There are no high pressured sales people to worry about.

    Joomla is type of software that allows companies like isowebworks and PPCmanagementllc to produce a website for your review quickly. They are not building your site nor coding to build your site. They use free open source packages like Joomla to build the sites. This software is available to the public (you) for free. Why pay someone else to do this when you can do it yourself with ease and for free. Before you pay someone to build your site give Joomla a try.

    Joomla is a free open source content management system (CMS). Some companies put there name on top of the CMS and call it their product when in fact it is the work of many who have devoted their time to the free open source development projects.

    We are not against anyone choosing to pay someone to create the sites using Joomla. We are only against not giving credit to the free open source community who actually developed the programs such as Joomla and disclosing its usage to the public.

    Because of the short amount of time it takes to build a site with Joomla, use care when paying someone to build your site. Make sure they have actually built sites from scratch and understand CSS, XML, HTML, JavaScript, PHP, Perl, and AJAX at a minimum. Make sure they have and are building some sites from scratch or have disclosed to you that they only use a CMS. Make sure it is disclosed in your contract if they will build the code themselves and have qualified programmers or use free open source software.

    FOOD FOR THOUGHT:
    1. Never sign a contract that does not provide a full refund if you are not satisfied with the product or service.
    2. Make sure that you do not pay for hosting until your site is live and functioning the way you requested.
    3. Make sure that you ”own” your site code with no strings attached except payment for the building of the site as agreed to in writing.
    4. Never sign an agreement that does not require a deadline for building the site or provides for phased rollout with deadlines of features. You can even request that there is a penalty for each day the site is past the due date to motivate the completion of the site.
    5. Never agree to jurisdiction outside of your own state or country.
    6. Never agree that the full price as been earned or is due unless the site is built to your satisfaction.
    7. Make sure you have documentation of what is in scope of your request and what is out of scope for your request. Get it in writing.
    8. Never let anyone pressure into purchasing anything. Tell them that you need to review it with your partners and that until you have your partner”s sign off you can not make the purchase. Then take the time to research and review the information before you buy. Get a family member or trusted friend to be your partner in helping you make the decision. Get three opinions before you buy. If you are uncomfortable in any way don’t buy. It is better to wait than be sorry.
    9. Always read the terms of the agreement before you sign. If you don’t like the terms you can change them. Any company that is unwilling to work with you on the terms is giving you a sign of what is ahead. Run don’t walk away from a company that is unwilling to work with your terms.

    0 Votes
  • Em
    Empower by knowledge Mar 30, 2011

    Service of complaints either district or small claims can be served upon Sonny Olsen Registered Agent at Heideman, McKay, Heugly & Olsen 2696 North University Avenue, Suite 180, Provo, UT 84604-3863. It just needs to be served upon the law firm to someone 18 years old or above. Get the name of the person at the front desk upon whom you hand the documents and their position with the firm. Make sure it is served with a Summons. Small claims documents are usually all in one documents. Read them to make sure. Document due need to be served pursuant to Utah Rules of Civil Procedures Rule 4 you can read this at the following: http://www.utcourts.gov/resources/rules/urcp/urcp004.html

    You can send your demand for payment to Mr. Olsen at [email protected]

    0 Votes

I will always hate these people!

These people are like a bad ulcer in my stomach. They leave a bad taste in your mouth and you have nothing to show for it. Have you ever heard the saying you get what you pay for.

If you really see an advertisement starting at $199 then you may just get a color and one page for that price. And another thing, don't take the better business bureau as your final research, check other resources like this complaint board.

  • Br
    Brad Stone Jun 03, 2008

    Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

    Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

    Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

    However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

    Heritage Web Solutions, with a customer base of over 10, 000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

    What you don’t see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

    Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

    If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at [email protected], and I will personally follow up on your issue.

    Warmest Regards,

    Brad Stone
    CEO/Heritage Web Solutions.

    0 Votes
  • Br
    Bryan Boe Nov 24, 2008

    How funny that CEO Brad seems that his blanket comment to go under each complaint thinking he has rectified customer issues.
    Why don't you prove yourself Mr. Brad Stone. I Bryan Boe want you to refund my money completely. Then I want you to pay me for damages for what I have lost in watching my whole program go down the drain as I have had to cancel every promotion, event, presentation loosing more than 90+k. Words are cheap!! I have waiting for almost 7 months and you and your company have failed us miserably.
    Show me you mean what you say and I will let people know that you delivered. I doubt that will happen. I have seen the list of lawsuits filed against you since 99 and some of them you did not even respond. You could care less. The attorney that I have been speaking to said any decent company would never allow that to happen and would rectify the problems, refund people. You are a greedy man and you will be held accountable one day for the dishonest money you generate to put in your pocket.
    Show us that you mean what you say because I have been trying to get your inept company to finish my project with nothing but empty promises and in the end after months and months of listening to your folks that are completely disconnected promise me that my project will be completed to then have them come back to me after 6 months of the worst hassle I have ever experienced to say "Oh we can't do that without us having to charge me 10+ thousand $$$ to hire outside professionals to complete my project.

    This is after from inception, all you programmers and sales reps and account managers and designers have all promised me that it will be done and are so apologetic as to my projects unacceptable delay.

    Anyone who has been screwed by HWS please call me. I will work to organize a large class action suit. HWS cannot continue screwing up peoples live and businesses while they sit fat and happy in there $$$$ and rip off people.

    Bryan Boe
    925-570-8196

    0 Votes
  • Ho
    HORITAGE WEB FRAUD Sep 21, 2009

    WILL SUE HORITAGE WEB SOLUTION, WHO WANT TO JOIN ?????

    I paid almost $3000 for custom programming, they keep on saying they have people work on it, after half years nothing was ever done, and they are charging hosting fee everything month. we cant wait for any longer for our website to go live, business has to run. we called to cancel the service and get money back for the works which not finish, but they said THEY DONT HAVE TIME LIMITE TO FINISH THE WORK ON THE CONTRACT, AND THEY HAVE RIGHT NOT TO ISSUE REFUND, and they said they will cancel our website, we need to look for other company to host it. we cant file dispute with credit card company after 3 month, WTF we lost $3000 for nothing. We are looking an atterney to sue this company, I can join you guys if anybody else want to sue this company, please contact me [email protected]

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem