Same deal as everyone else they call and call and call BEFORE they have your money then stop. HOwever TELL...
This company did not start work our website for one year, then we had to pay outside firms to complete the project at a cost of thousands. This is after over 800 emails to them and hundreds of call. They also did not keep the quotes they gave and we got sucked in for more money thinking it would be cheaper than hiring a new firm - it was not. The company is a bunch of kids - it is very hard to find an adult to talk with. I wrote the CEO numerous times - no response. No one in this company is responsible for anything. It is always someone else. We had so many people changes - it was actually hard to count. Some just said - I don't want to do it. Other wher fired. When you find an adult chances or someone honest - chances are they will be fired. They will not answer you in writing.
DO NOT...under any circumstances ever consider hiring HIT Web Design to develope a website for you or your company!!! I hired HIT Web Design in December 2009 to build a website. It was to be a totally custom website that they said would be completed within two months. I was going to be charged $10, 000.00 for it. Six weeks went by and the price increased to $13, 500.00, then I find out later that they purchased a pre-packaged program in which I could have purchased myself for $795.00. The program they purchased was encrypted with IONCUBE. They tried to modify the program, but they could not get the program to function correctly. I have tried to talk to them about this, and have been very patient with all of the incompetent, arrogant employees that they have working there, including one of the owners (Mark Strong). What I purchased and what they want to give me now are two totally different things. I did not agree to purchase a pre-packaged program that a bunch of half witts have tried to patch together to make it somewhat work. I had an agreement with these people to build a nice, operational, fully functional website, according to the database specifications for the project. Now, a year later the website is still not functional, or what I had agreed to purchase. They are saying that I either have to accept the program "as is" or pay them more money to complete it as it was supposed to be. I am not willing to do either of those things!!! So, in conclusion, save yourself the headache, find a different web developer. Spend the time to do research on whoever you choose to build your website, but if you don't want to get ripped off, stay away from HIT Web Design!
Do not use this company!!! They are absolutly horrible and I am almost finished with a fight with them through the better business bureau. This has gone on for 8 months now. If you need assistance with your fight I will be glad to help
HIT WEB DESIGN IS FAR BY THE WORST COMPANY I HAVE EVER WORKED WITH! I started my project with them in July 2010, as of today, December 20, 2010, I still have no website completed by them. They had done a website for me before for my other business, I liked the website, so I decided to hire them to do a website for my other business which was a huge mistake. I should of never, ever, done that. However, I didn't know that it was so many complaints against them. Even when they did my website in 2007, there were complaints against them, I just didn't know about it. I have paid them money to do an e-commerece website, and the cost is like $12oo. I have emailed, left voice messages, and you never get a call back, or a reply ftrom them at all. The designer hired to work on my website is named Chelsey Vuyk, and she never returns any of my calls, and just like dropped off the planet of the earth. I also emailed her Supervisor, Joe Nielsen, never got a reply from him either. What kind of Supervisor is he, huh?? I then spoke to a guy Carlos Kidman who is suppose to be the Senior Customer Service Representative who you speak with to help you with problems, and getting them solved. Well, he got angry because I asked for a refund, then I found out I could cancel, but couldn't get a refund. So, at this point, I said to him, just ask the designer Chelsey to contact me we can at least finish the last few things so I can go live with my website, to avail, she still hasn't contacted me and its Dec. 20, 2010. This is so crazy, almost 6 months to do a website. So, now they just completely ignore my emails, and phone calls, and won't call me back. I am not going to sit back and let them think they are going to get away with getting my hard earned money. We all who has been scammed need to get together and put them out of business, and file a Class Action Law Suit. If anyone knows of anyone that has already started a lawsuit against Hit Web Desgin please let me know, as I want to join as well. If you know if anyone or an attorney working on a lawsuit against them, please ask them to email me at [protected]@yahoo.com
LET'S GET TOGETHER AND SHUT THIS COMPANY DOWN!!!
Listen up customers that are in the market for a web site. DON'T USE HIT WEB DESIGN!!! they are by far...
on 9-2-10 hertiage web design called me on my phone wonting to sell me a web sight. the mans name was- chris cockayne. we starting talking about my idea's, on how they could build my web sight.so he asked me for my credit card #, and promised me he would and could not run card untile they had my approval, on the contract they would email me with. hertiage tec, sent me a contract the next day. when i tried to open it the contract, it kept locking up my new dell computer. the some day i called chris back and told him about the problem. he said he would call me back. i got worred then, so i went to my bank account and found this company took 2000.00, out with out my approval. then when i called right back and spoke with chris, I told him that his company took 2000.00 without my approval.then he said he would call me back. then thats all it took, no one would speak to me, and who would. would just put me on hold then get disconnected.this happen to me about 30 times. so i made complaint with bank. I final got a email from hertiage web design.they said they were going to refund my money.so all i wonted was the date when my money, was being deposit back in my account.I started calling andrew grasp the senior customer, I left 34 messages on his phone and never got a return call. this company waited to the last day. to put my money back in my account. So im very luckey to have gotten my money back. i would like to know why all these complants the goverment dont do somethimg about this company. good hard working people have had so many problems, with this company. if i bought a car and it didnt work rite, i get a new one or my money back .LEMON Law should apply to web designers too. STAY AWAY FROM THIS COMPANY
I hope this does not have a limit!!!
I had HIT WEB DESIGN create me a website. I spoke with the sales person for over a week. After talking to him it all sounded good. They said it would only take 2 weeks to do the site and would do it exactly how I wanted it. Gave them a website to base it off of. After a few days I was contacted. Then a week later I contacted them to check about the progress. I did not reach anyone. Sent email. Called again, sent email. Finally someone got a hold of me after 2 weeks. They said my account manager was no longer working here but I am here to help you NOW. (NOW? COME ON!).
I needed this project done. Then to come to find out it was going to take about 2 months to do. I told her what I was told and then she said he didnt know what he was talking about. The designer contacted me and the site was put together in a couple of weeks after that. The basics anyway. Homepage. Then I told them a lot more had to be done.
Then a designer for all my stationary and email templates contacted me. Crappy job. Then I did not get the files yet I was charged for them. I have yet to see them. This was back in July 2010. It is now September 2010.
After talking to people, support, customer service over 40 times my site was finally finished. So I thought. Now that I have downloaded their software the program is not working correctly. I can not work on my website. It is not finished. I can not do anything. No one knew what to do or how to fix it. Then my account mamager called me and gave me a temp fix to edit the site until they get this issue fixed. This was over 2 months ago and nothing has been fixed.
I finally got the email to the CEO. I emailed him once a week for the past month. No response. I cantact customer service. They just say sorry and contact support at [protected] Ext. 1798. I call and remail on hold for over 15 minutes and hang up. Try again and again. Nothing. (I DONT THINK ANYONE REALLY WORKS THERE)
To this day I am unable to use my website www.giggleswine.com. I have spent over $10, 000 in marketing and website to have $0 to show for it. I have every email ever sent to me with the complaints and the responses and response times. I would be happy to share these with anyone as proof! DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! You can email me at [protected]@yahoo.com.
I signed up with HIT on Aug 4, 2010, after a referral from VendorSeek. HIT was advised by me that my business was opening on 10/1/10 and that a website presence was a must before that date. Well, I got nothing.
On 9/9, I was told that a temporary "under construction" site was available on my domain. This was a one page piece of crap that had my logo and some graphics that I supplied. The irony in this all was that I provided a six page prototype design which contained all the customer information needed to be presented on the site. My web design was written in HTML/CSS and I told HIT to use that as the preliminary website while they created the "professional" one. But no, they couldn't even do that.
I went weeks trying to get project status updates, but to no avail. Finally, after threatening legal action (in emails and VM), my sales rep, Rick Visser called. It seems he was out of the office for a week and my project manager, Jon Faulring, "was no longer with HIT." My project fell through the cracks.
On 9/9/10, I got a call from a Vijaya C. informing me that she was going to be doing the credit card processing development on my site and asked me if Paypal would be ok to use as the vendor. This was the total discussion I had with HIT as far as my website was concerned.
I provided them with, in addition to a working prototype design, but requirements and a DB schema. AND they did nothing.
I fired them on 9/13, removed their servers from my domain, and informed them that legal action would be initiated if I hear nothing constructive by COB 9/14. Of course, nothing has been heard yet.
My invitation to all my fellow suckers is to join me in a class action suit aimed at closing down those crooks and getting our money back.
I paid for my website 13 months ago. Since that time, I’ve had little help to get a functioning website. Prior to me signing an agreement with Hit Web Design, I had a functioning website doing fairly well. I wanted more functionality so I thought I’d go through a redesign. I wasn’t ok with the sale person selling me the services over the phone so I requested a meeting. In the meeting I sat down with the sales person and pulled up my current site and explained that I wanted all of the functionality that my current site had but additional functionality as well. We discussed everything page by page. Then later that day, I received a proposal via email for the site. Only it was very generic. It listed just the number of pages and the different features. It didn’t go into detail page by page like we had done in the meeting. I sent a follow up email asking for confirmation that I would have all of the functionality of my current site along with the additional features. Since then, I’ve been told over and over again that I didn’t purchase the functions and they can’t help me. This was a bait and switch. First of all, before having any website designed, understand function terms for instance, roll over navigation and expandable navigation. I had both of the functions on my previous site but I didn't know what they were called. I left it up to the sales guy to include in the quote all of my functionality. It didn't happen.
In addition, they can’t get anything right. I’ve sent well over 100 emails and made numerous telephone calls but no one can seem to help me. No one is doing a thing on my site and in the mean time I’m losing so many sales.
Save yourself hours of time and the frustration of dealing with a highly unprofessional company and don’t use Hit Web Design aka Heritage Web Solutions. You're throwing your money away if you do. Consider yourself warned!
They over promised, took forever to design website. Their designers were not very good. I practically had to design the page myself, even though I paid them to do it. Took about four months to complete design, and charged me all that time as if I had a live website up! They then overcharged me. When I caught it, I had to fight and fight to correct it. Finally only half corrected. They tell you things when selling you their service, but they don't put it in writing, so later they can say, that's not what you got... They automatically charge you, even when you tell them you don;t want the service! This company is obviously all about growth (theirs-- at all costs) not about serving you.
This company has "no shame". Our company depends on our website for our children book purchases. HIT is a monster company that is truly despicable in their company practices--unethical in following through on customer complaints. They are also nickle and diming us to death. Our website was wonderful but now it is in shambles because it isn't working properly. We want in on the class action lawsuit against them. Their faulty software gave our website updating issues and their technicians screwed up the change back. Don't ever give them your credit card information. What a sham!
Ron and Nancy Rewalt
HIT Web Design is the most unprofessional company that I have ever had the misfortune to deal with. Their customer service is a joke - they take WEEKS to complete ANY simple task and that's if you're fortunate enough to have them complete the task at all! They've charged my credit card for fees that I never authorized and offered no explanation for same. They never return phone calls or e-mails. I would HIGHLY recommend against using this company.
I feel so taken and not business smart because I didnt research this company before spending the last part of my savings to try and launch my business online. Now I'm stuck with a website I began building since last july and didnt get it running until Janurary of this year and havn't had a sale since it opened. I went online and tried placing an order and I can not purchase from my site! Please dont make the same mistake they took my order went and put 2 ounces of effort into making it eye appealing left me out to dry. Now they charge me 39.99 a month for no support and when i do try calling for their assistance because I went to them for professional help since I dont know the first thing of make my site I have to leave a message and dont get a response for another 3 days! This was such a waste of money and time that I could have spent elsewhere
2.5 months ago acalled HIT (hertitage) to have them design for me a website. We agreed to start designing the website for 500$, a hundred every month. However, on the same day they deducted 200$, not 100$ as we agreed. The same day I called them and sent them an email to cancel the deal and to be refunded. I did not sign any papers with them. They replayed they made the refund and it will take up to 1 month for the 200$ to be deposited into my account. After a month I started calling them and I every time they tell me the refund is under processing. Now they stopped answering my calls. One of my firiends talled me that he had themm desighn a website for him, but they were very slow and carelees after they received the money. Now he is asking them to give him the website's password because they dont help at all, and they still charge him at least 50$ for every change he ask them to do. They never give him the password. HIT is a gange of theievs and frauders.
I am a recently laid-off, single mother who planned to start a small home-based business. I made the...
Worst company I have ever dealt with not an exaggeration! They promised about 10 things and couldn't deliver on not one. Website was suppose to be built and finished in a week, well two weeks later still not finished, 1 month later more promises, still not finished, 2 months later a promise of a full refund. It has now been 2 and a half months I just got off the phone with Holly and she says "you know what, we're not gonna give you a refund at all!" Wow, I spent $350 and have no website and no refund. These people should be locked up for this!
This company is the biggest fraud! I paid them money to have a website built and I have yet to have the site built because the designers and the people working on the site found that my ideas were too complex. So they just gave up. No more emails no calls or anything. It is so annoying because they are always ready to call and try and sell you something but when it comes to resolving issues regarding the site, they cannot be found. I have made complaints but their customer service agents are horrible. They told me that there are no supervisors that I can talk to and that I should write an email to [protected]@hitweb. This has led me to a dead end and I dont know what to do. Is there a way for me to report them to some govt agency or consumer protection group?
OMG. These People Are Nothing But Fake.
April '2010, We Were Promised a Website From Hitwebdesign.
I'll Give You The SHORT Version..
Throughout The First Week Of Conversing With The're So Called Team Site Members as to What We Wanted (designwise).
They Were Nice On The Phone, and I Often Heard Alot Of Background Cheering Every Now and Again While Speaking To a Team Member From Hitwebdesign.
I Asked What All The Background Cheering Was all About, His Reply Was "We Just Finished Another Website For a Customer"
I Later Learned That all That Background Cheering On The Phone Was All "Canned Laughter" (a stunt).
I Was Promised a Website Within (1) Week From Ther Specialty Team Whom Builds With "Flash Elements".
I Was Also Promised a "Media Flash Player" On Our Would Be Website.
For (1) Solid Week, I Wasted Hours On The Phone With Them Trying To Explain What a "Media Flash Player" Acttually is.
It Seemd That I (myself) Knew More About Java, Script, HTML, and Content Than Hitwebdesign Actuall Did..
I Gave Our Downpayment of $475.00 In April '10 To The Our Website Started.. Well. During The First Week That Elapsed, I Began To Get Suspicious and Talked With Customer Support.
I Demanded My Money-Back, and Was Told I'd Recieve a FULL Refund.. Well. Today Has Been Over a Month. Still NO Refund As Of June 5, '10..
We Have Reported Hitwebdesign To Our Bank as Theft & Fraudulent.
We've Also Taking Legal Action as Of June 5 '10..
HEAR ME WELL PEOPLE :: DO-NOT-GIVE-THEM-YOUR-MONEY.!
After checking out their website and speaking with the sales person there, I initially had a lot of confidence in choosing Heritage web design when I hired them to create what was supposed to be a unique one-of-a -kind web site. I was excited and looking forward to my new web site but they are a supreme disappointment! To make a very long story shorter I paid them about $875.00 and have nothing to show for it except the endless frustration scars from trying to work with them over the past six months over the site, which I came to realize too late, would never be right. They don't seem to care about the customer or making a quality product. The web site was a template and basically you do a lot of the work yourself while fending off calls for up-grades to abstract more money from you. I hired them in November 2009 and told them I'd be moving soon and would not have time to work on a web site with them - they said fine, but if I want the deal I had to sign today, so I did. After I moved I contacted them to start the process and it's been a terrible nightmare ever since, trying to get the work done, having it look good and getting any changes made is frustrating to say the least - you can't talk to anyone, you can't chat online, they don't call you back or respond to e-mail and the quality is bad, bad, bad! I tried to resolve it with them, but they were not open to refunding any of my money and they will not work with you -without extracting teeth, so, they are being reported here, Twitter, Facebook and The Better Business Bureau and to anyone else who will listen.