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Hilton Worldwide / service

11281 Summerlin Square Blvd, Fort Myers Beach, FL 33931, US

I spend 4 nights in Hampton Inn. From July 29 to August 2. The first day we enjoyed the pool and after that, they close it for construction. We didn't complain about it. After our vacation, we checked out and after 4 days I checked my credit card statement and I surprised for charge of $250 extra. I called them they told me it's because of the smoke smell. And I am not a smoker person neither my husband. we have a baby 9 months old and 2, 5 years old. They say I should talk to the general manager, Gail Moore. She is the most disrespectful person I ever talk to. she doesn't want to hear me and she even hung up on me. I was very disappointed. I need a refund of my money and a course to the stuff on how to respect their clients.

Fa
Aug 13, 2019

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