The complaint has been investigated and
resolved to the customer's satisfactionResolved HHGregg — employee treatment
resolved to the customer's satisfaction
I am a now former employee of this company and would like to share with other potential employees my experience within the company. I quit around 5 hours ago after a manager (Richard Burdugo is his name) cussed at and threatened my job directly in the middle of fixing a customer's order. The customer, who I had spent 2 hours working with and selecting the correct product, immediately asked for a return. Right after he asked me directly "why do you put up with this" and left.
This wasn't just the last straw, this was one of many.
I had typed a note and handed it to management 2 days ago asking if I could be trained to do PC Optimization. I told them it didn't matter what it took, and even offer to come in on my day off to learn so my sales would be more profitable. Today in our pre-work morning meeting our entire store was yelled at for 30 minutes about our lack of PC Optimization sales. When I told them that over half of the staff did not know how to do this, they said that you should have learned already. I asked again when I could be trained at which time refused to train me.
The main thing I want to get out to potential employees is that their pay structure is not what they tell you in training. We are on a draw system where you go against $7.25 an hour. The problem is, if you are 1 minute over 40 hours, it goes to all of your hours are counted as time and a half against draw. For example, if you work an even 40 hours you have to earn $290 in a week or you go into draw. If you work 40 hours and 1 minute, you have to earn $435.18 to cover your draw. This is not what they told us, this is not what I signed off on, and the have refused multiple times to give me the HR number. I called our Corporate number and complained a week ago when I noticed that pay was off and was reprimanded within the store for doing so, even though they could not give me the answers to my questions which I had asked.
This company is very unprofessional and will tell you one thing and expect another. I encourage any employees with similar complains to post them and to not be bullied around. I kept all of my numbers and paychecks because I believe I will have to go to small claims court to get the correct amount of money that is owed to me. I am hoping they will be willing to work with me to give me what I earned, but if they wouldn't help one of their own employees, how much do I really mean to them as a now ex-employee.
Roanoke HHGregg Store #0199
Upon getting a lawyer to help me HHGregg paid me and other employees before the case went to court, but it still took a lawyer's actions to get them to pay what they owed.