The complaint has been investigated and
resolved to the customer's satisfactionResolved HH Gregg — don't honor price matching policy
resolved to the customer's satisfaction
DO NOT BUY FROM HH GREGG! ESPECIALLY NOT THIS STORE located at 3222 EAST COLONIAL DR. in ORLANDO, FLORIDA 32803. Phone # 407.893.9891
After my girlfriend and I had checked out some other electronics stores, we found the tv we wanted. The same tv was available at BEST BUY, SEARS, and HH GREGG. The tv was cheapest at SEARS, but we decided we would rather buy a tv from an electronics store since they specialize in tvs. So after leaving SEARS with the price written down on the SEAR'S salesmans business card, we drove home. On my way home, I called HH GREGG to see if they would price match. After the receptionist checked with a manager on duty, she came back on the phone to say "YES, we can match that price". (They never mentioned their 10% price match guarantee either... SCAMMERS!) I gave her my name, asked her to hold that tv for me, and said I would come by HH GREGG the following day to purchase, pay, and pick up the tv.
So the next day comes, and we walked into the store. We were ready to pay and complete the sale after a long wait of about 20 min, as they scrambled around to make the sale happen. Then the manager on duty, said he couldn't match the price, and they wouldn't sell us the tv for the price that had already been verified the night before by a different manager! He never said sorry, and even though the same women who had taken my call was there in person, and verified she had clearance from the manager on duty the night before, the manager on location that day said NO! They continued to act like they were calling SEARS to verify the price we had told HH GREG this tv set was being sold for, just across the street! The attitude from the manager was unfriendly, unfair, and basically treated us like we were crazy liars! So we told the manager and staff in front of an empty store without a single customer in it, that we would buy the tv across the street at SEARS, and that's exactly what we did. Not only that, but we came back to the store, and walked up to the manager, and showed him the receipt as proof! Obviously he lost a customer for good! I'll never go into another HH GREGG ever! High pressure salesman, poor selection, and an odd variety of items to say the least. Do NOT waste your time going to HH GREGG. They are total scammers, and especially desperate in this economy considering the salesman work on commission, so imagine how aggressive they are! SUCK IT HH GREG!
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