Hertz / charged for insurance I said I didn't want

Prepaid rental at Seatac airport. Very clearly said I didn't want insurance nor prepaid fuel. When agent said sign here, I questioned the charges. He said that was the deposit and fuel charge if I didn't return the car full of gas. I signed the contract. When I returned the car I was charged $293 for insurance. I talked to the manager at the rental counter who couldn't understand why I was upset.
After all I signed the contract. He would review the videotape, but wouldn't let me see it. Just got off the phone with Hertz customer service. They offered to refund 50% of the insurance charge. I told them not good enough.

Sep 11, 2019

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