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Hertz

Hertz review: Rental car

L
Author of the review
7:12 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I picked up my rental car from Rock Hill, SC -Anderson Rd. location on September 13th-19th. The Car was a midsize (2019 Kia Optima) unknown to me that they rent out car of such year. Heading to upstate on an emergency, got on the highway to New York the car started jerking into Va. in Washington the Check Engine light came on and the car cut off as I got out of the tunnel. I restarted and found a hotel to get off the highway. I'm alone and 51 yrs. old with a handicap sticker, scared an afraid. It wasn't in my budget to spend $250 on a hotel room in Christiana NJ. Next morning, I called the 1-800, and they sent an Uber to pick me up and drive me 1 hr. to Philly airport to pick up another rental, A 2022 Chevy Malibu which sound terrible, rattling like chains in engine, wheels about to fall Off and shaking down the highway even doing 40 miles per hour, and Dirty, smelly and windows could barely see out of , had tostop and clean off on a freeway (sad)... my trip was a disaster, I'm home 2 days before my planned return I'm out of pocket $689, my hotel in New York ended early and in New Jersey hotel that wasn't planned. i couldn't no longer stay due to condition of the second rental. this was the worst experience in my Life. Terrible Customer Service in Philly Airport early in the Mornings. I'm the One that should have the Attitude instead of the Reps. I had a terrible rough ride home due to the condition of this second rental and what a waste... Lisa Fonbeh need a resolution immediately ... Lisa Fonbeh

Desired outcome: To be Compensated

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
    +61 180 055 0078
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    Australia
    +64 33 586 789
    +64 33 586 789
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    New Zealand
    +43 179 532
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
    +32 27 173 207
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    Belgium
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    100%
    Confidence score
    Denmark
    +358 961 500 595
    +358 961 500 595
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    Finland
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    +33 969 394 049
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    France
    +354 522 4400
    +354 522 4400
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
    +47 21 513 700
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    Norway
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    100%
    Confidence score
    Portugal
    +7 495 775 8333
    +7 495 775 8333
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    Russia
    +34 917 497 778
    +34 917 497 778
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    Spain
    +46 96 047 330
    +46 96 047 330
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    Sweden
    +55 800 979 2020
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
    +91 222 921 0300
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    India
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
    +1 (205) 548-6082
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    +1 (405) 775-3462
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    +1 (201) 307-2233
    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 119 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com
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