The complaint has been investigated and
resolved to the customer's satisfactionResolved Hertz — lost and found
resolved to the customer's satisfaction
For the second time in 3 years I've left something in my Hertz Rental Car at dropoff. I've called Hertz and every time have found it extremely difficult to reach the outlet to tell them what I've left in the car. Nevertheless, once I've reached the proper people, they claim that "nothing was found" in the rental car. On both occasions I knew that I left the item in the car, but I've received the same baloney that they "searched and found nothing". "Our people are honest and turn in whatever they find in a car". The company has a useless lost and found, and a nearly non-existent customer relations.
They should have an incentive program for their employees to turn in items they find, not steal them. The run around for lost and found is unacceptable. Enough with Hertz, I'll rent from others.
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