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HDFC Bank review: credit card not received! 97

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Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is to bring your kind attention towards my problem. HDFC Bank has issued a Credit Card in my name but I never received the Credit card. The Bank agents handed over the card to someone else without matching my signature and without informing the issuance of card.

On 12-10-06 and HDFC Bank Agent informed me that an amount of Rs.9975/- is debited from my account through Credit Card purchase. Earlier only calls for address verification were received from Bank but Bank didn’t informed me when it issued the card. The Bank also unblocked the card for transaction without my permission, which resulted into the deduction of above-mentioned amount from my salary account.

After personal discussion with Credit Card Manager Mr. Rohit Saxena, (Credit Card’s Division 5th and 6th floor, Ansal Classic Tower, Rajourie Garden) told me that the Card was sent through speed post. But no parcel received through post.in reply to the above complaint to HDFC Bank Card Division, P.O. Box 399, Anna Salai, Chennai. I received a letter stating that all the transaction incurred on my account before reporting blocking of card is payable by me.

I had requested Customer Care to block the Card only after knowing that the purchase has been done on my account. I have also requested Bank to refund all my money, as I was totally not informed about the issuance of card. This is the complete responsibility of the Bank agent to inform the customer about the issuing of card. Also the Bank has not matched the signatures on any receipt.

I have also filed the case in Consumer Court Noida but still the Bank hasn’t show me any proof of receiving the Card by me or the other person. So, think twice before you go to HDFC Bank!

97 comments
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manjusha ganne
, US
Jan 22, 2019 12:29 pm EST

I have been waiting in the bank for 1hour for changing my account from saving account to salary account but nobody is responding and answering rudely.worst experience ever and thinking of closing the account altogether.

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Divyashish
, IN
Jan 22, 2019 11:25 am EST

Sir
I am having problem in loading my bank account in google pay and other apps for 3 days
My UPI I'd (dstomarofficials@okhdfcbank)
[protected]
It usually happens with me.so plz pay attention towards it

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Samarth2120
, IN
Jan 22, 2019 11:30 am EST

I am Samarth Gautam, I have redeem my reward points to the 9 reliance fresh (insta voucher) on 17/12/18 but till now 10/1/19 I have not got them . My order id is [protected], HDFC bank promise to deliver them within 15 days . I want to see into this matter as possible as fast. The service of HDFC bank is worse

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dinesh loganathan
, IN
Jan 22, 2019 1:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I send the amount 2500 to another account.The amount will be debited from the account but sender did not received yet

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mohit girdhar
, US
Jan 22, 2019 6:13 am EST

sir i hav a classic account in panipat model town branch, i have problen with your bank staff specially vishagrha tyagi, he don't know how to talk with a custmer, he is not helpful for me, a custmer need help in banking but he is not helping me many time I call him but response is disapoint me
plz take action

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Riyas km
, US
Jan 22, 2019 1:46 pm EST

I had applied for hdfc cc on 12th Dec 18
Till now it's 33 days completed
Application no- CC40200624
I have attached the application no photo
I got notification that credentials are approved

I have not yet received my Credit card

I'm dependent on the same, Kindly update me with the status of the card

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Monika Rawat
, US
Jan 22, 2019 11:56 pm EST

A employee or worker of hdfc bank named Ankit Agarwal didn't behave properly and don't even talk properly he doesn't have manners he talked as he is the Head of bank first I was going to get FIR but some one told me to have complaint

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A B. Motivation
, US
Jan 07, 2019 12:15 pm EST

Last month aproxx I 10-15 thousands transaction in my account, but last night 450 rupees charge in my account, so please refund it

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shabnam sinha
, US
Jan 05, 2019 8:51 am EST

These people bluff their customers in order to make their points . Don't trust HDFC employee.

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nilesh rai
, IN
Nov 06, 2010 10:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

reliving letter

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vijay prakash
,
Aug 26, 2008 12:57 am EDT

Overbilling by hdfccredit card by making debit twice!

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khloee04
ft wayne, US
May 22, 2010 6:19 am EDT

To the people above...This is NOT HSBC's website, and they do NOT read these complaints! STOP leaving your account numbers and personal information on here, some one is going to steal them and cause you a LOT of problems! It is NOT safe to leave your personal information online like that!

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BALWINDER. SINGH
, IL
Apr 21, 2010 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

hi
my name is balwinder singh my a/c [protected] branch khanna my complate no mum130083 and moh 023320 give me one ans .why not open my a/c last 5 month
dear sir,
give me my money back in israel my pasport no G9676597

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firozudin khan
, IN
Sep 24, 2009 3:03 am EDT

Please pay a little attention that I had applied for Life time Free Credit Card one months ago, but I have not received it yet. Please send it to me otherwise what is the status

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Zankhana
, IN
Sep 08, 2009 2:03 am EDT

I am fade up of your services. Day by day they are getting worst. Everyday new problems are occuring. My a/c is salary a/c where in i can keep zero balnace while I am getting the messages that your a/c balance is low it should be minimum 5000. My salary is regularly credited my a/c, then why I am receiving such messages? For this information I called on customer care number, the customer care executives do not give proper infomation always they say we dont have thisinfo or they say we will call you later for this info but I never receive any call from them. When I said I will complain about all this they guys proudly say that, my name is this you can complain. Such rude behaviour will not be taken by us. We are not getting proper information plus the customer care executive are so rude and we dont feel like calling there. If am I not get proper information of my a/c and net banking service status, I will close my a/c and will post my all the complains in news papers.In my company there are around 40-50 a/c in hdfc but due to your poor services we are planning to change our bank.

Kindly see to it as soo as possible.

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HDFC Customer
, IN
Jun 01, 2009 4:57 am EDT

HDFC really sucks, but hey ere better than any other banks in one thing "SERVICE CHARGE". really they will charge you in ways you cant even imagine

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Roussety Nathalie
, MU
May 15, 2009 5:04 am EDT

I don't understand why you reject my validation form. why is it not valid?

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amarilis arencibia albiza
,
Dec 01, 2008 1:14 pm EST

no he recibido mi premio.gracias

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Mustafa Mutlu
,
Oct 31, 2008 5:49 pm EDT

I won prize from freelotto for a long time ago. I took off my formal documents from my computer. Please send to me your
valid mail address as soon as possible. As soon as I get your valid
address, I am going to send you my valid formal documents on your mail address. I am looking forward to hearing from you soon. My e mail:Mustafa19281928@mynet.com
My address: Mustafa Mutlu Basınevleri Basın Caddesi Söylev Sokak 8/7 Gül Apt 06120- Basınevleri- ANKARA

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Rajashri
,
Oct 21, 2008 3:03 am EDT

I have a saving account with HDFC loan with a preapproved loan of 7.50 lacs inspite of submitting the documents the application is rejected. On making an enquiry for the reasons of rejection the sales personel from their Andheri office says it is not their duty to inform me about the reasons. I was given the number by their telecaller to call some lady by the name [censored]al she didn't bother to return the call nor attended the call even later. There was this person who did not reveal his name who was extermely rude in replying. I biggest mistake I commited was opening an salary account with a pathetic bank like HDFC. If an HDFC customer is given this kind of treatment one can imagine what non-HDFC customers will have to face. The staff at HDFC credit and sales team is extermely rude.

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JaiPrakash Panchal
,
Oct 20, 2008 1:03 am EDT

Dear Manager,

Please pay a little attention that I had applied for Life time Free Credit Card four months ago, but I have not received it yet. Please send it to me.

Thanks,

Jaiprakash

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B.K. Chaturvedi
,
Oct 13, 2008 10:33 pm EDT

Even after repaeated requestes for August statement, they have not send it. I need these statemnet for Account purposes

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Andrea
,
Oct 06, 2008 1:40 am EDT

I had the same problem regarding the FREELOTTO thing. When I enter my visa number and everything it tells me that its incorrect. What I can't understand as well, if I won 1 million dollars why do they want my card details if they are going to send the money by cheque, anyway I m sure that this is some kind of scam, as they would have sent the cheque a long time ago, as FREELOTTO have been sending me emails for the past 2 months .
If any one knows anything about these prizes and can tell me more about this site. please tell me

Andrea, Malta

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Lakemichand. S. Bajaj
,
Aug 07, 2008 11:35 am EDT

Can't Recieve MY D-mad A/c Statement Since Last Four Months
A/c No: [protected]

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C.GANESHA
,
Aug 07, 2008 3:58 am EDT

Hi,

This is Ganesha i have applied HDFC Credit card and i have provided all documents . Verification also has been done . i would like to know the status of my application . My Applcn No :cc00297283.

Regards,

C. Ganesha
Mobile No:[protected]

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LAXMAN HARANE
,
Jul 25, 2008 12:36 pm EDT

i haven't received my credit card. plz send it on following address

paradigm bldg, Mindspace, Malad Goregaon Link Rd, Malad (W) / 6
Mumbai.

cont no:[protected]/ 9122 [protected]

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LAXMAN HARANE
,
Jul 25, 2008 12:30 pm EDT

i haven't received my credit card till now. i applied in the last month. i have given my office address, plz send it on following address. reply soon
8th flr, paradigmbldg, Mindspace, Malad Goregaon Link Rd, Malad (W)
Mumbai

cont no: [protected]/ 9122 [protected]

thank you.

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Rufi Zeya
,
Jun 15, 2008 5:14 am EDT

I have opened a new NRO A/C in HDFC, Br. Exhibition Rd, Patna from Jeddah, K.S.A & my A/C is activated on 17April, 08.I checked my balance, Pls let me know on what reason bank has deducted Rs.100/= and Rs.12.36 from my A/C.I did not received ATM card.
Pls.correct my E-mail id: rufizeya@yahoo.com
I have also met HDFC staff in Jeddah, but they are saying, just wait.
Pls. do the needful
Regards
R.zeya

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deepak
,
Jun 13, 2008 5:06 am EDT

hello sir/mam

my comphany name in ''jain amar clothing pvt.ltd''
and outlet name is ''madame'' i have complaints many times for hdfc customer care for replace my card swape machine. becuse it machine has not acccepted 'mastro card' and in this some tacnical problem customer care has allwase said to me for 5 months the new machine is out of stock.plz give me 2 days time.
so please replace this machine imidatitly .
thank you.

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KHAIRUL ANUAR BIN OTHMAN
,
Jun 01, 2008 7:21 pm EDT

I don't have a credit card, how can I do?

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siddhartha purohit
,
May 31, 2008 12:21 pm EDT

i had applied a loan against used car from hdfc, my net income is 4 lakh 50, 000 per annum, i had submitted all my documents. then finnaly my loan got disapproved bcz my house owner said that they know us as an tennant,

the ###ing bank dissaproved my loan. finally i applied loan from same hdfc bank from orissa, my laon got approved with in an hour . the hyderabad branch mr vijaya at raniganj is a [censored] person and also as an employee of press(hindustan times), i have infomormed our press to put the edition and compalin on hdfc, i will make the add on the paper. how certain employee make the bank ###,

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archita murkute
,
May 28, 2008 11:53 pm EDT

pls let me know how to issue cheque book online i did called my hdfc bank for help but they are not able to satisfy my duobts i am really fed up i dont have time to visit my bank for my cheque book

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samir ghosh
,
May 18, 2008 11:25 pm EDT

Hi,

I have applied for the credit card since a month ago. every formalities has been done but i am still waiting for the card. It was suppose to come on my home address.I don't want it anymore. Sorry to say but i am just fedup of your service.

Thanks.

Flat no. 11, building no. 3,
Runwal meadows (pune-mumbai highway),
Warge, Pune, Maharashtra
411052.

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Nikhil Shinde
,
May 15, 2008 9:07 pm EDT

HDFC customer service desk in Vashi is worst .. that i have ever seen or faced in any banks.. some manager Mr Arun Rajgopinathan has an attitude of being the owner of the bank.. when i went to him to have savings account opened for me .. i was forcebly giving me a gold card and when i rejected the same he dint allow me a account to open and account in this bank at vashi branch and was acting as if this is the only branch and the bank in whole world..

If HDFC wants to grow its bussiness then they have to sack these of some guys who are creating problems for customers and they should not forget that there are sevaral new banks that are ready with much more faclty then any other.

Regrads

Nikhil Shinde

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PRADEEP MUNILAL GUPTA
,
May 15, 2008 3:48 am EDT

change in mailing address.

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santosh kumar
,
Apr 19, 2008 7:30 am EDT

Actually few days back one of the employ of hdfc bank had approached to me for personal loan division. I had given all my documents to him. but so far he has not returned back to me. inspite of so many calls to him he never recieves my call. to save my tax i applied for loan. but this year my RS80, 000 tax i had pay only because of this guy. if you wont respond and say then its whose mistake. is it yours or folls like us going for loans with your bank.

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Dharmaveer kumar arya
,
Mar 25, 2008 5:30 am EDT

Dear Sir,

I am DHARMAVEER KUMAR ARYA is employee of the
" INDIA INFOLINE LIMITED."
Emp. Id. -c55269
exihibition road -Patna Branch

We are request you to kindly provide the status of
my Salary A/c in your HDFC Bank.

We have already submitted in A/c opening form in
last month to Mr. Amit jee [protected], by Mr. Suresh jee
but we are not recd any correspondence in your bank side.

Kindly provide / dispatch my salary a/c kits
& cheque book below Residence address or Office Address.

Res. Address:- Office Adrress :-
Dharmaveer Kumar arya
India infoline ltd.,
Exhibition Road, Patna
Contact-:[protected]
We are request you to send the my Salary A/c
related Corresspondence asap.

Pls do the needful

Thanks & Regards.

Dharmaveer Kumar arya
[protected]
India infoline ltd.,

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Praveen Kumar K S
,
Feb 11, 2008 2:12 am EST

Poor customer care. Representatives shows more frustration on customers for calling them. And forces customers to hang.

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Praveen Kumar K S
,
Feb 11, 2008 2:08 am EST

Non co-operating customer care.

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radha
,
Jan 22, 2008 11:54 pm EST

Hi

This is just to inform that there has been repeated calls from HDFC reg. credit card offers, during office hours and other important occasions. Even after repeated rejections to take up the card and 0 balance account, there seems to be calls 1/2 per day and everyday the same way. It looks like a kind of harrasment for a person who holds an account. Since its an official account, we cannot stay away from HDFC. If serious steps are not taken on the employees who keep bugging account holders this way, HDFC would lose its recognition eventually.

Thanks