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Harley Davidson Customer Service Phone, Email, Contacts

Harley Davidson
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1.7 277 Reviews

How responsive is Harley Davidson's customer service?

46 Resolved
231 Unresolved
Poor 🫤
Harley Davidson is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Harley Davidson has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Harley Davidson reviews and complaints 277

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9:11 pm EDT
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Harley Davidson Dishonest sales practice

The sales man lied outright sold me a bike that was not what he said it was this was the only reason i bought the bike and warranty bike didnt run right from day one service department said warranty didnt cover bike because ecm was after market i told them salesman told me it wad harley they said no salesman said i had to pay 800 to make it right i looked further he was fixing with after market parts that voided the warranty now the sales manager nor the salesman will call me back

Desired outcome: Dealer should fix bike so its ridable and covered under extended warranty tgey dold me

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10:38 am EDT

Harley Davidson Customer Service

A group of friends and I were traveling from Pa throughout several northeastern states and we stopped at HARLEY-DAVIDSON WHITE NORTH CONWAY NH 03869, on July 21, 2021. While the seven of us and approximately five other customers were in the store, I accidentally dropped a helmet. The salesperson admonished me loudly proclaiming to everyone in the store that I had damaged the helmet and it could no longer be sold. I apologized but she continued to "announce" the helmet was damaged and could not be sold. I was basically a spectacle in front of ten to twelve customers. She took the helmet to a counter and I asked for the price on the helmet, she told me $89.00 and then announced loudly it couldn't be sold. I told her I'll purchase the helmet, which I did. Even while processing my credit card she was rude but still sold me the same helmet that couldn't be sold because it was dropped and damaged.

Joseph Mattucci
154 Oak Lane
Kulpmont, Pa. 17834

Cell phone [protected]

Desired outcome: Reimbursement of $89.00 for helmet that was proclaimed to be damaged but yet sold to me. Credit card number [protected]

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Eddie Gambino
, US
Oct 04, 2021 11:17 am EDT

I purchased two HD shirts less then a year ago and they both fraided on the back of the shirt the one that was really bad I cut out the HD logo's and had them sewn on a hooded jacket. I bought a lot of shirts some on sale some not I didn't think they would wilt so fast . I asked at a HD dealership about what happened He told me send a letter SOOOO ! Thank You Harley Davidson in advance PS All your shirts should have pockets on them .
Ed Smith 1208 Foothill Way Mountainside NJ 07092 gambino232@yahoo.com

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Eddie Gambino
, US
Oct 09, 2021 6:12 pm EDT

How about HD getting back to me ? [protected]

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5:27 pm EDT

Harley Davidson Took motorcycle in for repairs unauthorized work performed

took my2006 road king classic in for a new stator com pensator chain tensioner front motor mount and internal drive pulley work was performed and a dyno tune was done but i started noticing a miss and as i started looking around noticed spliced wiring plug connections that didnt hook up to anything a air filter that looks to be soaked in a sticky syrup wiringcoming off voltage regulator going to a stud in front of battery then connecting to a wire that runs up under tank that is spliced in 3 spots i purchased this bike new thru this dealer and i know the wiring has been hacked up i service and clean it from top to bottom and i have always used this shop for all my parts my two other bikes parts my sons bike parts ans bikes i occasionally work on parts these peoople know me if there had been a questionable wiring issue it would have been addressed and brought to my attention before work continued i have spent well over 100000 dollars in this dealership on motorcycles parts and performance upgrades i know that someone had to approve these unauthorized repairs and a mechanic cannot make these decisions on their own i spent 1500 on repairs and now have more issues than i had for taking it in to begin with

Desired outcome: i want my stuff fixed and fixed right and i want a explanation of why

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3:11 pm EDT

Harley Davidson Service Department

My husband Harley was taken to Black Jack Harley in Florence, SC in March to have some work done. My husband allowed them 2 months to work on the Harley before he began to start calling to inquire about the bike. They keep saying we working on it etc, until my husband had to drive a hour and some change to realise they had been lying and not worked on the bike. Long story short, we picked the bike up and my husband text the bike and the check engine light came, no radiater fluid and numerous of other things. The person who was overseeing the repairs for the bike who's name is Taye lied to us the whole time and had a supieror arrogance about himself, did not apologize for our inconvience just kept lying about why he did not do his job. We are furious and would like this matter addressed.

Desired outcome: Respectful staff that does their job and does it correctly

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5:57 pm EDT

Harley Davidson Real time rewards

the Harley Davidson rewards. I have made 2 purchases at local Harley Davidson dealership and have not received a text to redeem my points. When I called they said they were going to fix the problem. The first purchase occurred early this year. The second purchase was on 6/4/21. When I called I get lied to about the credit that was supposed to be on my account. So far I am out a couple hundred dollars. They have totally misrepresented the Harley Davidson rewards. I pay my bill every month ON TIME! I have been a customer for 12 years. It may be a shame that they lose a good customer over a $94 credit! Managers who give misleading information does not bode well for Harley Davidson Visa. If they cannot or will not fix the problem, I will have not choice than to look around for a another card. Please review the notes or recordings of my phone call and account and DO THE RIGHT THING. Take care of your customers!

Desired outcome: Fix the problem with the text msgs. Issue a credit to my account for the $94 now.

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1:01 pm EDT
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Harley Davidson 2018 harley flsl vin. 1hd1yddj1xjc076402

I bought my Harley around April 2018. I had mufflers, handle bars, cables and lights added to the bike. This was all completed by the Harley dealership in Asheville, NC. I had the bike maybe a month before it was back in the shop because it wouldn't start. It was in the Asheville shop a minimum of three times, always for this same problem. I have tried leaving it on a trickle and the battery still dies. I have moved to SC and I took it to the Greenville Harley Dealer in early April. They said it was fixed. I went to pick it up on 04/26/21 and it wouldn't start. I finally picked it up on 05/28/21 and on 05/31/21 it wouldn't start again. Greenville did charge me for a new battery. I have less than 350 miles on this bike. I have owned it for three years but have been unable to ride it due to this ongoing problem. I have even been told that I can push start it. I happen to be 70 years old and am unable to do this.

Desired outcome: Either fix it or buy it back. I can't even sell it the way it is. This is basically a brand new bike.

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7:20 am EDT

Harley Davidson service dept. lake shore hd

Had my 48 in service dept. For almost a solid month for a simple voltage regulator problem and I'm tired of waiting for it. Had a appt. Time and it took 17 days after appt. Date to finally getting around to looking at it now been waiting for a voltage regulator for over a week. Services dept. Doesn't answer calls or return messages. I do not have a car and lack of transportation creates hardship. Since its been a month I had car rental, and took cabs 3 times just to keep food in the house also way behind on other things. But still lake shore hd still dicks around with my bike. Very fed up, please help! Bill

Desired outcome: To get bike fixed after a ridiculous amount of time.

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5:50 pm EDT
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Harley Davidson Service department

I own (2) Harley Davidson motorcycles. I talked with the service manager to schedule appointment to have 2 tires replaced and a state inspection on my 2003 Heritage Springer and I was also going to schedule appointment for my 2011 ultra classic limited for (1) tire and state inspection. I was told it would be a six week wait time due to limited mechanics. I could understand a week or maybe 2 weeks but 6 weeks. So much for timely service. If they only have 3 mechanics then why do the need 2 Service representatives. Extremely Poor service. I would not advise anyone to utilize this dealership.

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11:58 am EDT
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Harley Davidson hammock heated and cooled seat

I feel like you have been lying about the products availability just to get orders and then make people wait. I paid in full for the new harley hammock heated and cooled seat part #[protected]. I was told it was a 10-14 day wait when I ordered March 04, 2021. Then i called on the seat and was told it was running late and now it would take another week but i was guaranteed I would have it on April 09, 2021. That day came and i was told that it was back ordered and it was now delayed until May 07, 2021. I called on May 07, 2021 and was told it was now backordered because of factory problems until an estimated date of 06/04/2021. Isnt it illegal to sell a product that you dont have. You have had my money since March and now if Im lucky i get the seat on June 04. I am going to file a complaint with the BBB. I know you dont care but I will never buy Harley again. I will from now on only purchase after market because of this mess.

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12:22 am EDT
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Harley Davidson Service department

I have a 2020 street glide I just bought a 2020 fat bob here in mobile. Al. It took 3 times going back and forth to the shop to get my tag papers to register the bike 2 weeks ago also I went yesterday to get warranty work done at 2 o'clock the service mgr said it might be 4 hours later before I got my new gas cap (it rattles like crazy) and to get a new switch for the bike to start while in gear with the clutch in! This is not the first time I have complained about other bikes I have bought! This shop sucks and always has I do not need 2 harleys, but I liked the fat bob and the street glide if this is what you encourage the shop to do to get people to stay the extra hours to look at parts I don't need the headache! This shop has had different owners. I thought this one would be better, but nooooooooooooooooooo it sucks too! Many of the old time riders feel this way and go to other states to buy things rather than mobile, alabama I have been riding motorcycles all my life and have bought a few trying to stay with harley, but mobile makes it very difficult to do so I am 73 years old and a union member thatis why I try to stay with harley I pay cash for my bikes!

Desired outcome: I WANT AN APOLOGY FROM MOBILE HARLEY AND WHEN I HAVE A SET TIME TO GET MY BIKES WORKED ON UNDER WARRANTY I WANT IT DONE I DO NORT HAVE TO HAVE A HARLEY I JUST CHOSE TO MY MONEY WORKS IN OTHER SHOPS

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9:10 pm EDT
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Harley Davidson Service.

I went to Southampton Ma Harley Davidson to by clothing. I wanted to use my points, and was told all points were discontinued on Sept 10th 2020! Two weeks prior to this date I was told to "save my points". I understand there closing Sept 15th 2020. I've been going to this dealership for 20 plus years! What a slap in the face. I bought my 2001 softail deuce at this dealership. It has always been inspected there. All my parts and service have been at this dealership .

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11:37 am EDT

Harley Davidson Failure to repair bike with requested custom parts

The first time the technicians (a veteran & cassandra) wrote down the customizations I requested was on 03/29/19, when they escorted me to the second floor to see my bike in storage right before I left the $2, 600.00 deposit. I was told I would receive via email an updated invoice with the current customizations within it from cassandra which I never received. I followed up on 05/03/19 with an email to the manager, liz, trying to confirm that the updated parts were added to my maintenance request to which I didn't receive a response. I followed up via phone on 05/21/19 and was told that yes I was allowed to make changes as per insurance, and they asked that again I come in person to give the changes because my account did not show changes I requested on 03/29/19. I showed up at the dealer after returning from georgia sometime between 05/22/19 & 05/24/19, where I was escorted to a maintenance office in the back by the nephew of liz, the general manager, and a technician with a boot/cast on his leg. We sat down and again I selected the images on a laptop of the custom parts I wanted to update the bike with. After being told the bike was ready, I made a call to the dealership on 07/30/20 to make the final payment of $1376.91, and was emailed the receipt along with the invoice later that day after the final payment was made. I discovered today on 08/06/20 that the invoice did not include the parts as per my in-person meeting with the general manager's nephew sometime between 05/22/19-05/24/19. The scheduled delivery of the bike was to occur today 08/06/20. I googled some of the part numbers on the invoice to uncover the fact that the changes were never made after being verbally confirmed by the nephew of the general manager between 05/22/19-05/24/19.

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5:31 pm EDT
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Harley Davidson Two bad oem harley davidson parts and hd visa scammed me of $825 cash points.

To whom it many concern:
HD case number: 4086521

My 2011 Road Glide with 8, 379 miles on it stopped shifting gears. I took it to Harley Davidson of Frederick, MD. I was informed by CJ in the service department the OEM clutch basket broke and ruined everything on the inside of the housing. When calling back about when the bike would be ready, I was asked if the ABS light was on when I brought it in. I responded no, and was told after the mechanics did a warranty brake flush, they noticed the ABS light was on. I told the service rep CJ, I just changed the fluid 6 months ago and it was fine, and wondered why someone did a flush without my consent, and was informed it was a complimentary warranty flush. CJ called me back and informed the ABS module was bad and it would be approximately $500, plus labor. My totally bill from Harley Davidson of Frederick came to $3, 779.00. I asked CJ if Harley Davidson of Frederick would assist with any of the parts or labor and was informed no; that I would have to call the main Harley Davidson Customer Support. I might add CJ was very cordial and professional, and it seemed someone above him shut him down from helping me.

I called Customer Support Center at [protected]. After holding for 22 minutes, I spoke with Charles. He was cordial and took down all my information and concerns. I volunteered my bill and receipt, and was told he didn't need it. He placed me on hold, and after a few minutes, came back and told me his techs said they would not cover the bill. I asked him if they would at least assist since both Harley Davidson parts were OEM, and failed royally, not to mention the ABS was working when I took the bike in the shop. He put my on hold and again and came back and again, the answer was no. It's also worth mentioning he said he would reach out to the dealer and talk to them about the ABS, since he said the ABS light was not on when I brought the bike in. I was informed since the dealer is independently owned, there is nothing they could or would do. After the line became silent, I said I guess this is it and he said yes and apologized.

Another major issue is I had $2, 000 cash earned back on my Harley Davidson credit card. The company switched sites approximately 4 weeks ago. I went to retrieve my money to help assist with my bill, and found out I only had $1, 175 available. No one seems to know where the other $825 went. The person on the phone said he'd place a request to take a look, but as of now I've heard nothing, nor to I expect satisfaction.

I am utterly disgusted and my anxiety is through the roof. I easily spend over $30, 000 a year on my HD Visa, and have easily spent $70, 000 on both my Road Glide and VROD, not to mention am a lifetime HOG member. In the last week, I've had two HD OEM parts fail with a $3, 3379 bill thrusted down my throat. The dealer and HD customer support were very quick to refuse my any assistance and the final straw was losing $825 on my HD visa cash points.

I truly hope someone can provide me with assistance. As much as it pains me, if I can't get any satisfaction, I'll be cleaning my house of every with HD on it, cancelling my credit card and never looking back. Of course it also means I'll never get another Harley Davidson motorcycle. As much as I love my Harleys, I have to do what's right if this is how I'm to be treated.

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5:29 pm EDT

Harley Davidson Time management/No service/

Powder Keg, Mason, Ohio
Dealer sold me a VIP package for my new 2019 Glide (S) Late spring of 2019. I called Powder Keg for service date, I tell them I am VIP, they give me a day to bring it in and wait. I brought it in, in the Am as requested, I tell them I will pick it up Monday. Monday I come in, it wasn't touched. A week later they brought it to me.
Spring plate, for gas tank lid defective. I request new one in August, September it wasn't in nor October.
November I bring it in for 5, 000 mile complete service and winter storage, still no spring plate, but they tell me they will take care of it since its here for all the servicing and storage.
March 10 I call to let them know I will pick it up on the 20th, they said ok, I also stated make sure all the services are completed. March 25 I call in the Am shortly after opening, I tell them I will be there today, they ask how long, I tell them in a couple hours. 1340 PM I roll in, they tell me its washed and ready, I go out and I see that its not clean, I return inside, tell them it was not cleaned as promised since it was paid for in the winter storage. Now I am curious, I ask was it serviced as promised, did you dix the spring plate in tank lid, they look in the system, nothing had been done.
This has been an ongoing issue with this business, We pay for a HD VIP plan and get treated as persons who dont keep track of there products and service.

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11:44 am EDT

Harley Davidson [protected]

On 3/20/2020 spoke to rider rep Adam.There was a problem with myself, trying to post a United states postal service money order serial number [protected] to my account [protected] that never posted Adam was extremely helpful in attempting I would like to have the phone conversation examined by a supervisor other than the female Timiya on March 25 2020 10 oclock eastern standard time, this called was handled in the collection phone opt.Would also like the phone call MARCH 20 2020 handled by RIDER rep adam .tThis complaint is against supervisor Timiya.I took her attitude and professionalism to be tainted, quite negative, and really down right nasty as a Harley davidson collections supervisor.Please pull the phone conversations on 03-20-2020 with rider rep adam, who was prefessional and a credit to HARLEY DAVIDSON CREDIT. Ms Timira has wishfully disrespected, a long time harley davidson tenured, senoir customer.

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11:06 am EST

Harley Davidson electronic fuel gauge not reading full.

2018 fxbrs breakout purchased brand new from the dealer and I've been more than happy with my bike until recently when I noticed my electronic fuel gauge would not read full, took the bike back to the dealer and was then told it was due to my screaming eagle tuner stage 1 and was told that it was not covered under warranty. I don't think this is fair as everything was purchased all in one go and if the tuner is the problem I should get a refund on the tuner that was sold to me by the dealer and another tuner used as I did pay for a stage 1 on my new bike. I love my Breakout but please, please, please someone help me with this issue as my new bike warranty ends 21/3/20. I have worked very hard for many years to be able to buy my dream bike and I'm far from being well off to be able to lay out large amounts of money to have this issue fixed. I'm in dire need of some help and believe harley davidson being the reputable company it is known for will come through for me as a loyal customer.
I thank you in advance and await for your outcome.

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8:35 am EST

Harley Davidson Supply of parts. Rear Softail Fender.

On the 21st of September 2019, a car hit the rear end of my Harley Davidson, while I was stationary, damaging the fender and chrome accessories of the said motorcycle. It was delivered to M & P Harley Davidson Cardiff on the 22nd of September 2019, and this is where it still resides, all of the chrome accessories have been ordered and are at the dealership, but the rear fender that was ordered by the dealership has still not arrived, we are now in the sixth month awaiting the said part, too say that I am not happy would be a huge understatement, I have spent over fifteen thousand pounds on genuine Harley Davidson parts, purchased the motorcycle in 2001, it has a current valuation of twenty thousand pounds, I am horrified too see so many unresolved complaints on this web site, and I am somewhat worried that this issue will be unheard and not resolved. so now I await a miracle.

I look forward to a swift response

James Jenkins

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A_Funkytune
, US
Sep 25, 2020 5:31 pm EDT

Perhaps, those ar Harley did not escalte the variou situations that were no handled professionally. Tes, it is sad many companies hire reps that are not suited for the position and won't move it uup to someone who can make a decision and be respectful. As far as I know Harley ahs always had a caring group of employees, why would you thng they have been in business for so long. Sorry to hear all these unflatering comments!

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9:48 pm EST
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Harley Davidson biggs service department

Joseph Iparaguirre Saturday, February 08, 2020
11801 Pierce Street
Riverside, CA 92505

American Motorhead DBA
Biggs Harley Davison
1040 Los Vallecitos Blvd.
San Marco, CA 92069

On Wednesday January 29, 2020 I brought my 2020 Harley Ultra Limited to Biggs Harley Davidson in San Marcos, CA. I went into the Service Department to request the replacement or repair of the said motorcycle seat. I was greeted by the Service Manager Kieran O'Muircheirtaigh, hereafter Kieran. We proceeded to go back outside to look at the motorcycle together. I showed him the failure on the motorcycle seat. He immediately blamed me saying that I had a wallet in my pocket that caused the seat failure. I advised him I never carry my wallet and never have anything in my back pockets. (Due to misaligning of my back) He then blamed my chain that was in front of my pants. The chain doesn't even touch the seat. I advised him that I had the "Appearance Protection". He still insisted that it's not covered.
I then stated that then the seat failed and may be under California "Lemon Law' as the motorcycle is only three (3) months old. It's unreasonable to think that it isn't covered under the regular warranty. At that time, I asked him, "How can you know that all warranties are declined"? I stated that you are declining without even submitting the claim. I advised him that I guess I will have to file a lawsuit to have this resolved. Kieran told me to calm down and asked if I had the policy. I told him I think I do, but the policy was issued here at Biggs where I recently purchased my 2nd motorcycle. (2014 Ultra Limited Classic and 2020 Ultra Limited) I did have a copy on the motorcycle. I showed Kieran where it clearly stated that the coverage has "rip and tear" coverage. He then stated that the policy is for if the motorcycle is outside and gets sun damage. He insisted that it wasn't covered. I asked him again "Are you not going to submit a claim"? He then went back to the service desk and started to process the claim. In a short period of time he came back and told me that it will take 24 to 48 hours to get an answer. He said that he would call me.
On Friday January 31st, after the 48 hours expired, I still had not heard from Kieran. I called the phone number on my Appearance Protection policy. The person that I talked to stated that the claim was approved yesterday, confirming that it was in fact with Biggs Harley. I called Biggs Harley and asked to speak with Kieran, but was told that he was with a customer. The person that I talked to stated that the order for the seat will be placed in a couple of days. As of the date of this letter, I still have not heard back from anyone at Biggs Harley. I have had nothing but bad experiences with Biggs Harley's Service Department. When it comes to a claim, they don't want to deal with it. They only will if they get paid directly.
I had another incident with Kieran beginning on November 18, 2017 when I took my motorcycle in for repairs covered under my extended warranty. He told me that there were additional repairs totaling around $6, 000 that I should make. I authorized covered repairs and declined their recommendations. My motorcycle was returned to me on December 9, 2017. Interesting thing, on December 22, 2017 the motorcycle was returned to Biggs for repairs not completed correctly, (note that Biggs is the only dealer that I ever had to return my bike because the motorcycle wasn't repaired correctly) a whole new different list of repairs were recommended. I declined as I was never told that any of the items needed repair or replacement. I always keep my service up with other dealers. Even after that time none of the other dealers indicated any of the multiple repairs that the Service Manager stated at the time. I was discriminated against for not making the repairs. Biggs kept my motorcycle for nearly two (2) months. They kept coming up with multiple excuses as to why the work wasn't done. I never had any other dealer take so long. The longest was three (3) weeks for a major repair, but again not months. I didn't accept the $100 discount for the first service on my 2020 Harley. I distrust and despise the Service Department so much that I paid more for my service at another Harley dealer.
I am coming forward today so the public knows what is occurring at Biggs. I hesitated in purchasing the Appearance Protection policy because I had to bring my motorcycle to Biggs to keep the policy valid. I thought I shouldn't have a problem as it's not a mechanical issue, but I guess I was wrong.
With my first claim I already encountered a problem with Bigg's Service Department. They are eager to sell the protection policies but the Service Department does not stand behind them. I would like to keep the Appearance Protection policy. However, if I am going to continue to encounter false claim denials and long wait times for my motorcycle to be returned from claim repairs, I am officially demanding a refund for the Appearance Protection policy on my loan.
People like Kieran don't care that people like me that has been a customer of Biggs for over five (5) years. These are the people that drive away business from Harley and give the brand a bad name.
I hope to hear from you before I face off with someone in court and your name gets tarnished, win or lose. It's unconscionable that a customer has to go to court to get what they are owed after purchasing an overpriced protection package.
How long is Harley going to keep losing customers? I stopped investing in HOG as an investor and former Stock Broker. The company and the stock are very volatile. Harley is doing little to nothing to retain their customer base. Harley is losing out on new business from the younger riders. I see that they are also going to lose their loyal older riders if things don't change.
Respectfully,

Joseph Iparaguirre

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2:36 pm EST

Harley Davidson prepaid service plan (unable to use plan due to the inability to schedule an appointment for service)

I attempted to schedule my 1000 mile service for my new 2019 Ultra Limited. I live about an hour from District HD, so I call to make an appointment before taking the ride for service. When I called to schedule an appointment the receptionist transferred me to the service department, the phone rang for a good 3 to 4 minutes, no one answers... I call back and tell the receptionist no one picked up in service... she transfers me again and someone picks up and says hold-on. No one ever returns to the phone, I call back and ask for the service manager, she transfers me back to the service department, I ask for the service manager, they say hold-on and no on ever answers the phone!
I then go to the website for District Harley Davidson and schedule an appointment for service and on the site they say someone will contact you to confirm the appointment. I wait a week, no response... two weeks, no response... so my mileage is getting closer to 1000 miles, so I went to another Harley dealer in my area called Old Glory Harley Davidson. At Old Glory HD they take walk-ins on Saturdays, so I went and had Old Glory perform the 1000 mile service, which I paid out of pocket for that service since the prepaid service plan was only good at District Harley Davidson and no where else.
I found out from Old Glory HD that there is a universal prepaid plan that is good for service at any Harley but that information was never mentioned when I was purchasing the prepaid plan from District Harley Davidson.
I continued to ride my Harley and now it's coming up on the 5000 mile service... I try District HD again, I call and the receptionist transfers me to service again and no picks up!... I call back and ask the receptionist for the manager of the dealership, she says hold-on, and after about a minute hold she comes back and says they is no one around!... I ask her how am I suppose to schedule service for my if no one is answering in service?... she says "I don't know what to tell you", and she hung up on me!
So I had to go back to Old Glory HD for my 5000 miles service also... which I might add, they did a great job servicing my bike.
About 4 or 5 months go by and District HD contacts me... I answer my phone, and its Adrian from the service department... he wants to how things are going... I tell him not so good, I haven't been able to make an appointment for service on my bike for both the 1000 and 5000 mile services, I had to go to Old Glory and have it done!... and I had to pay!... and I have prepaid service with District HD!... Adrian says they had a lot of service department members leave District HD and they now have new management and those kind of problems won't happen anymore. I say to Adrian "what about my prepaid service plan?... I haven't been able to use it at all this year because no would answer the phones or even respond to the website to make appointments". Adrian says he will talk to the manager... after a few minutes wait, we talk to the new manager... I tell him about my experience and not being able to use my prepaid service plan... he ask me what I wanted to rectify the situation?... I told him I would like a year extension on my prepaid service plan which ends 12/31/2021 since I was unable to get service for this whole year. The new manager agreed to this and said he would have to talk to upper management, and he would have Adrian follow up with me in a few days. I agreed with everything... now this happened at the end of November 2019, today is February 6, 2020. I have contacted Adrian by email and he said he would get back to me, and so far nothing has happened.
I didn't think it would get to this point where I have to file a formal complaint to receive something that has already been agreed too!... I am very disappointed with District Harley Davidson and how they have handled a very serious issue which is prepaid service!... are they scamming people out of money by offering this plan and then not allowing you to make appointments so you can use the plan as the time goes by on your service plan.

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3:49 pm EST

Harley Davidson warranty claim rear fender on a street glide

I'll try to keep it brief.
Rear fender on my billiard blue street glide 114 defective paint work.
Agreed by Harley UK to replace under warranty. That was back in October 2019.
Date of delivery Dec 19.
Then contacted lakeside Harley essex u.k.
They tell me it won't be here. Should be in early January.
Jan. Still not in might be later.
Still not arrived " might by February, I can't tell you where it is !"
Now mid January. No updates. " can you tell me where it is or any dates of arrival"
"No, nothing on the system, must be a third party supplying the part, I've got nothing else"
I then contact the complaints department u.k. to say they were uninterested is an understatement.
No communication from thenm for a week. Spoke to a customer service guy called 'Edward'.
I called him back a week later. Sounded even less interested.
Contacted Harley lakeside and stated how unimpressed I am.
I was told Harley are upgrading their computer system hence the lack of communication.

Well I am now at the point of giving up. I've been a motorcyclist for many years. It's my second Harley. I am now considering selling and going back to Triumph.
Funny. I am a motorcycle cop in the u.k and usually ride Bmw. I've escorted royalty and even your president as an advanced escort officer. Funny. I train and work with over a hundred professional motorcyclists. They all ask about my experience of owning a Harley in the U.K. I was quite positive before. But I must say your customer service in the .u.k is the worst. My friend was going to purchase a break out. After my experience his stopped looking at Harley. I deal with public complaints in my career. If I treated my customers in the same way I would quite rightly be looking for a new job.

Such a shame. Having ridden Harleys in America I've only ever had positive feedback there. I think your management in the u.k needs reviewing

Regards

Antony Hamilton

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Harley Davidson In-depth Review

Product Range and Quality:

The Harley Davidson website offers a wide variety of motorcycles to choose from, catering to different riding preferences and styles. The quality of both the motorcycles and accessories is exceptional, with attention to detail and durability. Additionally, Harley Davidson provides a range of customization options, allowing riders to personalize their bikes to their liking.

Customer Service:

Harley Davidson's customer service is commendable. The staff is responsive and knowledgeable, promptly addressing customer inquiries and concerns. They are also well-versed in the products and can provide valuable assistance with product selection and customization, ensuring that customers make informed decisions.

Pricing and Value for Money:

While Harley Davidson motorcycles and accessories may be on the higher end of the price spectrum, they offer excellent value for money. When compared to competitors, the pricing is competitive, considering the superior quality and features. Customers can expect a worthwhile investment in terms of product longevity and performance.

Brand Reputation and Trustworthiness:

Harley Davidson has a rich history and a strong reputation as a brand. Their commitment to delivering on promises and providing exceptional customer experiences has earned them the trust of riders worldwide. The high level of customer satisfaction and loyalty further solidifies their reputation as a trustworthy company.

Online Experience:

The Harley Davidson website is user-friendly, making it easy for customers to navigate and find the information they need. Detailed product descriptions and specifications are readily available, allowing potential buyers to make informed decisions. The search functionality further enhances the online experience, ensuring a seamless browsing experience.

After-Sales Support:

Harley Davidson offers comprehensive after-sales support, including warranty and service options. Their repair and maintenance services are efficient and effective, ensuring that customers' motorcycles are well taken care of. The high level of customer satisfaction with the after-sales support reflects the company's commitment to customer satisfaction.

Community and Events:

Harley Davidson actively engages with the motorcycle community and organizes various events. These events provide opportunities for customers to interact and engage with fellow riders, fostering a sense of community. Additionally, the company participates in charity and social initiatives, further showcasing their commitment to making a positive impact.

Environmental Responsibility:

Harley Davidson is dedicated to sustainability and reducing their environmental impact. They prioritize the use of eco-friendly materials and practices in their manufacturing processes. The company also demonstrates a commitment to ethical manufacturing and sourcing, ensuring that their products align with environmentally responsible practices.

Innovation and Technology:

Harley Davidson embraces innovation and incorporates advanced technology in their motorcycles. They continuously introduce new features and improvements to enhance the riding experience. The integration of digital tools further enhances the overall riding experience, providing riders with a technologically advanced and enjoyable journey.

Overall Experience and Recommendation:

Based on personal experience, the overall Harley Davidson experience is highly satisfying. The brand's commitment to quality, customer service, and community engagement sets them apart. Potential customers can confidently consider Harley Davidson as their preferred choice for motorcycles. While there is always room for improvement, Harley Davidson's strengths far outweigh any areas that may require attention.

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Phone numbers

1800 258 2464 1800 102 6180 More phone numbers

Website

www.harley-davidson.com

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