Harley Davidson
reviews and complaints

The sales man lied outright sold me a bike that was not what he said it was this was the only reason i bought the bike and warranty bike didnt run right from day one service department said warranty didnt cover bike because ecm was after market i told them salesman told me it wad harley they said no salesman said i had to pay 800 to make it right i looked further he was fixing with after market parts that voided the warranty now the sales manager nor the salesman will call me back

A group of friends and I were traveling from Pa throughout several northeastern states and we stopped at HARLEY-DAVIDSON WHITE NORTH CONWAY NH 03869, on July 21, 2021. While the seven of us and approximately five other customers were in the store, I accidentally dropped a helmet. The salesperson admonished me loudly proclaiming to everyone in the store that I had damaged the helmet and it could no longer be sold. I apologized but she continued to "announce" the helmet was damaged and could not be sold. I was basically a spectacle in front of ten to twelve customers. She took the helmet to a counter and I asked for the price on the helmet, she told me $89.00 and then announced loudly it couldn't be sold. I told her I'll purchase the helmet, which I did. Even while processing my credit card she was rude but still sold me the same helmet that couldn't be sold because it was dropped and damaged.

Joseph Mattucci
154 Oak Lane
Kulpmont, Pa. 17834

Cell phone [protected]

took my2006 road king classic in for a new stator com pensator chain tensioner front motor mount and internal drive pulley work was performed and a dyno tune was done but i started noticing a miss and as i started looking around noticed spliced wiring plug connections that didnt hook up to anything a air filter that looks to be soaked in a sticky syrup wiringcoming off voltage regulator going to a stud in front of battery then connecting to a wire that runs up under tank that is spliced in 3 spots i purchased this bike new thru this dealer and i know the wiring has been hacked up i service and clean it from top to bottom and i have always used this shop for all my parts my two other bikes parts my sons bike parts ans bikes i occasionally work on parts these peoople know me if there had been a questionable wiring issue it would have been addressed and brought to my attention before work continued i have spent well over 100000 dollars in this dealership on motorcycles parts and performance upgrades i know that someone had to approve these unauthorized repairs and a mechanic cannot make these decisions on their own i spent 1500 on repairs and now have more issues than i had for taking it in to begin with

My husband Harley was taken to Black Jack Harley in Florence, SC in March to have some work done. My husband allowed them 2 months to work on the Harley before he began to start calling to inquire about the bike. They keep saying we working on it etc, until my husband had to drive a hour and some change to realise they had been lying and not worked on the bike. Long story short, we picked the bike up and my husband text the bike and the check engine light came, no radiater fluid and numerous of other things. The person who was overseeing the repairs for the bike who's name is Taye lied to us the whole time and had a supieror arrogance about himself, did not apologize for our inconvience just kept lying about why he did not do his job. We are furious and would like this matter addressed.

the Harley Davidson rewards. I have made 2 purchases at local Harley Davidson dealership and have not received a text to redeem my points. When I called they said they were going to fix the problem. The first purchase occurred early this year. The second purchase was on 6/4/21. When I called I get lied to about the credit that was supposed to be on my account. So far I am out a couple hundred dollars. They have totally misrepresented the Harley Davidson rewards. I pay my bill every month ON TIME! I have been a customer for 12 years. It may be a shame that they lose a good customer over a $94 credit! Managers who give misleading information does not bode well for Harley Davidson Visa. If they cannot or will not fix the problem, I will have not choice than to look around for a another card. Please review the notes or recordings of my phone call and account and DO THE RIGHT THING. Take care of your customers!

I bought my Harley around April 2018. I had mufflers, handle bars, cables and lights added to the bike. This was all completed by the Harley dealership in Asheville, NC. I had the bike maybe a month before it was back in the shop because it wouldn't start. It was in the Asheville shop a minimum of three times, always for this same problem. I have tried leaving it on a trickle and the battery still dies. I have moved to SC and I took it to the Greenville Harley Dealer in early April. They said it was fixed. I went to pick it up on 04/26/21 and it wouldn't start. I finally picked it up on 05/28/21 and on 05/31/21 it wouldn't start again. Greenville did charge me for a new battery. I have less than 350 miles on this bike. I have owned it for three years but have been unable to ride it due to this ongoing problem. I have even been told that I can push start it. I happen to be 70 years old and am unable to do this.

Had my 48 in service dept. For almost a solid month for a simple voltage regulator problem and I'm tired of waiting for it. Had a appt. Time and it took 17 days after appt. Date to finally getting around to looking at it now been waiting for a voltage regulator for over a week. Services dept. Doesn't answer calls or return messages. I do not have a car and lack of transportation creates hardship. Since its been a month I had car rental, and took cabs 3 times just to keep food in the house also way behind on other things. But still lake shore hd still dicks around with my bike. Very fed up, please help! Bill

I own (2) Harley Davidson motorcycles. I talked with the service manager to schedule appointment to have 2 tires replaced and a state inspection on my 2003 Heritage Springer and I was also going to schedule appointment for my 2011 ultra classic limited for (1) tire and state inspection. I was told it would be a six week wait time due to limited mechanics. I could understand a week or maybe 2 weeks but 6 weeks. So much for timely service. If they only have 3 mechanics then why do the need 2 Service representatives. Extremely Poor service. I would not advise anyone to utilize this dealership.

I feel like you have been lying about the products availability just to get orders and then make people wait. I paid in full for the new harley hammock heated and cooled seat part #[protected]. I was told it was a 10-14 day wait when I ordered March 04, 2021. Then i called on the seat and was told it was running late and now it would take another week but i was guaranteed I would have it on April 09, 2021. That day came and i was told that it was back ordered and it was now delayed until May 07, 2021. I called on May 07, 2021 and was told it was now backordered because of factory problems until an estimated date of 06/04/2021. Isnt it illegal to sell a product that you dont have. You have had my money since March and now if Im lucky i get the seat on June 04. I am going to file a complaint with the BBB. I know you dont care but I will never buy Harley again. I will from now on only purchase after market because of this mess.

I have a 2020 street glide I just bought a 2020 fat bob here in mobile. Al. It took 3 times going back and forth to the shop to get my tag papers to register the bike 2 weeks ago also I went yesterday to get warranty work done at 2 o'clock the service mgr said it might be 4 hours later before I got my new gas cap (it rattles like crazy) and to get a new switch for the bike to start while in gear with the clutch in! This is not the first time I have complained about other bikes I have bought! This shop sucks and always has I do not need 2 harleys, but I liked the fat bob and the street glide if this is what you encourage the shop to do to get people to stay the extra hours to look at parts I don't need the headache! This shop has had different owners. I thought this one would be better, but nooooooooooooooooooo it sucks too! Many of the old time riders feel this way and go to other states to buy things rather than mobile, alabama I have been riding motorcycles all my life and have bought a few trying to stay with harley, but mobile makes it very difficult to do so I am 73 years old and a union member thatis why I try to stay with harley I pay cash for my bikes!

Powder Keg, Mason, Ohio
Dealer sold me a VIP package for my new 2019 Glide (S) Late spring of 2019. I called Powder Keg for service date, I tell them I am VIP, they give me a day to bring it in and wait. I brought it in, in the Am as requested, I tell them I will pick it up Monday. Monday I come in, it wasn't touched. A week later they brought it to me.
Spring plate, for gas tank lid defective. I request new one in August, September it wasn't in nor October.
November I bring it in for 5, 000 mile complete service and winter storage, still no spring plate, but they tell me they will take care of it since its here for all the servicing and storage.
March 10 I call to let them know I will pick it up on the 20th, they said ok, I also stated make sure all the services are completed. March 25 I call in the Am shortly after opening, I tell them I will be there today, they ask how long, I tell them in a couple hours. 1340 PM I roll in, they tell me its washed and ready, I go out and I see that its not clean, I return inside, tell them it was not cleaned as promised since it was paid for in the winter storage. Now I am curious, I ask was it serviced as promised, did you dix the spring plate in tank lid, they look in the system, nothing had been done.
This has been an ongoing issue with this business, We pay for a HD VIP plan and get treated as persons who dont keep track of there products and service.

On 3/20/2020 spoke to rider rep Adam.There was a problem with myself, trying to post a United states postal service money order serial number [protected] to my account [protected] that never posted Adam was extremely helpful in attempting I would like to have the phone conversation examined by a supervisor other than the female Timiya on March 25 2020 10 oclock eastern standard time, this called was handled in the collection phone opt.Would also like the phone call MARCH 20 2020 handled by RIDER rep adam .tThis complaint is against supervisor Timiya.I took her attitude and professionalism to be tainted, quite negative, and really down right nasty as a Harley davidson collections supervisor.Please pull the phone conversations on 03-20-2020 with rider rep adam, who was prefessional and a credit to HARLEY DAVIDSON CREDIT. Ms Timira has wishfully disrespected, a long time harley davidson tenured, senoir customer.

I'll try to keep it brief.
Rear fender on my billiard blue street glide 114 defective paint work.
Agreed by Harley UK to replace under warranty. That was back in October 2019.
Date of delivery Dec 19.
Then contacted lakeside Harley essex u.k.
They tell me it won't be here. Should be in early January.
Jan. Still not in might be later.
Still not arrived " might by February, I can't tell you where it is !"
Now mid January. No updates. " can you tell me where it is or any dates of arrival"
"No, nothing on the system, must be a third party supplying the part, I've got nothing else"
I then contact the complaints department u.k. to say they were uninterested is an understatement.
No communication from thenm for a week. Spoke to a customer service guy called 'Edward'.
I called him back a week later. Sounded even less interested.
Contacted Harley lakeside and stated how unimpressed I am.
I was told Harley are upgrading their computer system hence the lack of communication.

Well I am now at the point of giving up. I've been a motorcyclist for many years. It's my second Harley. I am now considering selling and going back to Triumph.
Funny. I am a motorcycle cop in the u.k and usually ride Bmw. I've escorted royalty and even your president as an advanced escort officer. Funny. I train and work with over a hundred professional motorcyclists. They all ask about my experience of owning a Harley in the U.K. I was quite positive before. But I must say your customer service in the .u.k is the worst. My friend was going to purchase a break out. After my experience his stopped looking at Harley. I deal with public complaints in my career. If I treated my customers in the same way I would quite rightly be looking for a new job.

Such a shame. Having ridden Harleys in America I've only ever had positive feedback there. I think your management in the u.k needs reviewing

Regards

Antony Hamilton