Harley Davidson

The first time the technicians (a veteran & cassandra) wrote down the customizations I requested was on 03/29/19, when they escorted me to the second floor to see my bike in storage right before I left the $2, 600.00 deposit. I was told I would receive via email an updated invoice with the current customizations within it from cassandra which I never received. I followed up on 05/03/19 with an email to the manager, liz, trying to confirm that the updated parts were added to my maintenance request to which I didn't receive a response. I followed up via phone on 05/21/19 and was told that yes I was allowed to make changes as per insurance, and they asked that again I come in person to give the changes because my account did not show changes I requested on 03/29/19. I showed up at the dealer after returning from georgia sometime between 05/22/19 & 05/24/19, where I was escorted to a maintenance office in the back by the nephew of liz, the general manager, and a technician with a boot/cast on his leg. We sat down and again I selected the images on a laptop of the custom parts I wanted to update the bike with. After being told the bike was ready, I made a call to the dealership on 07/30/20 to make the final payment of $1376.91, and was emailed the receipt along with the invoice later that day after the final payment was made. I discovered today on 08/06/20 that the invoice did not include the parts as per my in-person meeting with the general manager's nephew sometime between 05/22/19-05/24/19. The scheduled delivery of the bike was to occur today 08/06/20. I googled some of the part numbers on the invoice to uncover the fact that the changes were never made after being verbally confirmed by the nephew of the general manager between 05/22/19-05/24/19.