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I bought my new 2022 PanAm off the showroom floor in Dec of 2023. In September 2024, the bike thru some engine codes and off to the dealer it went. Fast forward to present day, the bike is still in the shop with no forecast for a repair. Dealership says they are waiting on the factory... Now comes my planned annual trip and I have no bike to ride. This is my second brand new Harley Davidson that spent months in the shop.
Claimed loss: $2000 in reservations, only option is to rent a bike at the cost of over $1K.
Desired outcome: HD provide a rental for me to pick-up near my destination
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Dealing with prolonged repairs can be incredibly frustrating. Document your communications with the dealership, including any timelines they provide. Request regular updates on the status of your bike and express your disappointment with the delay. If they continue to provide no resolution, consider reaching out to Harley Davidson’s customer service directly to escalate the issue and seek a timeline for repair or possible compensation for the inconvenience.