Yamaha reviews & complaints

I live in Ogden Utah zip code 84414. I have called all the yamaha dealers in my area trying to find a dealer that could order me a Yamaha MZ175 multi-purpose engine. All the dealers either didn't answer their phones, couldn't or wouldn't order the engine, or wouldn't return my call. I have been trying for over a week to buy the engine with no luck. It looks like I will have to order an Honda engine instead. I am VERY disappointed with my experience with Yamaha locally. I called Yamaha in California who said that they could order the engine, but I would have to pay for shipping to them and then to me which I will not do. I would hope that Yamaha would seriously take my case seriously because if I am having these kinds of issues with the ordering of a small engine, why would I go spend a large amount on any other Yamaha product in the future?

Dear sir
I have recently recieved a Yamaha r1 motorbike, and im sending you this mail in order to get some information about all the details related to this item (date, authenticity, age ...)
Please find attached its reference
Yours sincerely

We would like to report a crime.
The coordinator of the after sales department (Bolivar Alves da Silva Junior) frequently
threat, exposes and humiliates his subordinates
Sharing confidential informations and reporting falses informations to manager of the parts department.
We kown thats is not a Yamaha filosophy, so, we demand imediatly a deep investigation about his attitude.
Best regarts
After sales team

Good day yamaha japan.

I want to complain regarding yamaha R25. Why the gear oil pump always got problem? Because of this effect all of engine part get damaged.. The lube oil cannot reach to the engine part because the gear of oil pump not function and broke. Why the gear suddenly broke. It effect to crankshaft broke, con rod bearing.. Why r25 always get engine problem.. I use lot of money to repair this.. I also already make a recall for the oil pump issued before.. Hopefully reply.

I am currently on long term disability.I purchased a motorcycle last spring and due to my injury i had to use the disability insurance policy i purchased from the dealer.
AI insurance has not been keeping up in their payments and as a result i am constantly harassed by your financial department.There is a serious disconnect between you and the provider you sold me.Someone please phone me and get this resolved.I am going to be contacting the BBB about this harassment.[protected].I expect to hear from someone immediately

To Whom It May Concern:

I have a 2014 engine that had been 100% issue free until recently in April 2019 I had it serviced. The shop that performed the work was trustworthy and had performed numerous other maintenance items with never any issues afterward. In this case the engine had been provided the 500 hour oil/filter service and was also looked at more closely for several other routine based checks. The starboard thermostat was removed and the small 1/4" discharge line that is connected to the thermostats on both sides and "tees" into a common line was inadvertantly disconnected. Over the course of less than 3 weeks seawater was entering the cowling and was being pulled into the intake. It was found when i removed the cowling myself to do a routine inspection of the powerhead after a day on the water. I noticed salt residue all over the engine and a significant amount of corrosion. i then located fresh water leaking from the disconnected line while water flushing. I consulted the shop that routinely services my boat and after they performed a careful inspection it was noted with 100% cerainty that the hose had been disconnected during the routine work that had been performed. After the shop owner consulted with a Yamaha master mechanic who he had consulted with in the past it was noted that this had happened numerous times before on similar engines and that the warranty would have covered if still in effect. This is not a warranty based issue, it is a manufacturer defect. It was not advised by TSB or other commication to be a known item that could result in serious damage. My boat and motors were meticulously maintained and if not for the defect would still be in such condition. I was shocked that the master mechanic and my shop representative had consulted with Yamaha local management and were told that there was no recourse. Yamaha should by all rights perform an investigation and gather the information that will prove this is not the fault of a mechanic and that the hose was designed too short. I expect Yamaha to take full responsibility for the damage to this engine by providing a full new powerhead free of charge. Anything less would be a massive failure by Yamaha and its management team to show ownership of responsibility to its valued customers.
I will be happy to supply documentation, pictures, other details and statements from maintenance team that performed service if requested.

Unhappy and waiting for accountability to be acknowledged by its owner...
Michael Kaiser
[protected]@gmail.com