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Polaris Industries
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Polaris Industries
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57 complaints
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1:53 pm EDT

Polaris Industries - Slingshot R 2020

This is the most horrible product I have ever purchased in my life. I purchased this vehicle on June 6, 2022. There was only 400 miles on it, so it was considered a new vehicle. On July 20, the vehicle started acting up, I noticed the check engine light came on and the traction control light was on. I brought it home and didn’t drive it again for another week. I started the vehicle a week later, check engine light and traction light were not on anymore, but as I was driving through an intersection, about to make a turn, the ‘automatic (auto drive)vehicle popped out of gear and went into neutral, almost resulting in a would be fatal accident. I attempted to bring the vehicle home, it popped out of gear approximately 30 to 40 times within the 12 mile drive home. About 3 miles from home, I lost all gears, and it was stuck in neutral… Every single light came on, every single light that is visible on the dashboard that can be lit up, was lit. The vehicle also would not even turn off. This is the most dangerous expensive piece of garbage I have ever owned. Shame on you Polaris. Shame on you, for creating such a dangerous vehicle.

Desired outcome: I would like an answer, as well as an apology. I wish I could get my money back for this thing. I don’t even feel comfortable anymore keeping it.

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4:21 pm EDT

Polaris Industries - rebate activation

I received a $100 rebate for a Polaris product I bought. It was great to get the rebate but it came in the form of a credit card. The letter said my card was active and ready to use. Simply use the credit option. I tried to use it on a purchase at Lowes using the 4 digit access code they provided. I attempted this 3 times but the card was always declined. I called the customer service number on the letter and it connected me to BBVA. Evidently, they issued the card. The customer service rep told me that I had to call back and follow the prompts to get to access the actual pin number. That information is contrary to what the letter states. I feel that I was misled by either Polaris, BBVA or both. You can imagine standing in a line of people trying to make a purchase and holding everybody up. Now that I have the pin number, I will try to use it again. Just wish the information in the letter was correct.

Desired outcome: Provide the proper redemption process in the letter when it is sent out with the card.

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3:16 pm EDT

Polaris Industries - 2022 sportsman 570 trail air box

I just wanted to write you a couple things polaris needs to improve and why I feel it necessary to snorkel this as soon as warranty is up (I’d like to do it now). I have 187km and all fire roads. Yes, there are puddles on these fire roads & what is happening is when the water splashes up it goes between the heat shield & bottom of fuel tank & straight into the intake to the air box. The airbox seal is also terrible. I made sure not to do anything excessive & this is easy driving… 40km hr tops. Same thing was happening with my 2019 – 570. Can I install a triangle snorkle kit on this & not void my warranty… I believe this will only help the bike, not hurt it. Its going to cost me a fortune in air filters if I have to replace them after every ride. also the belt box exhaust is in a terrible spot and if you go through any water it sucks up in there & my belt starts slipping.

Desired outcome: change the design & let me install the triangle snorkle kit before all the dirt does harm to my engine & you guys will end up saying no warranty because there is dust in the airbox. screwed either way i guess.

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12:16 am EDT

Polaris Industries - Corporate NOT honoring Heroes $500 Credit for Accessories

My husband and I placed a deposit for our General XP1000 on March 9, 2021. I was told that I was eligible for a $500.00 Heroes Promotion for being a first responder. I filled out the necessary paperwork to verify that I am, in fact, a first responder. I sent the Verification ID# to our salesperson and she acknowledged receipt. She said that I could choose $500.00 in accessories. When we got word that our machine had arrived on May 27, 2021 I was informed that the promotion had changed to $250.00 in accessories. I contacted corporate and spoke with Clayton (case #7384684) and asked if they would honor the promotion, since I still had my confirmation from back on March 9th, 2021. He said that it would be a "hard no" in his words, since the promotion is based on ship date...even though we placed the deposit and ordered our machine on March 9th. I am appalled at Polaris' dealings and approach. It feels shady and dishonest how they dealt with this promotion.

Desired outcome: Honor what was promised.

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12:55 am EDT
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Sent from my iPhone Begin forwarded message: From: Bradley North Date: 29 March 2022 at 3:50:46 pm AEDT To: Kayne Gasbarri Subject: Re: roof Are any of the parts available? Eg doors etc Sent from my iPhone On 22 Mar 2022, at 2:19 pm, Kayne Gasbarri wrote:  Hi Brad This might be the spot to get in contact with them : Polaris Industrie...

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8:07 pm EST
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Polaris Industries - General XP 1000

The engine failed when I brought it home from the dealer. Only 1.7 hrs on the motor and it failed as I was unloading it from the trailer.

Machine has been sitting at the dealership for 6 weeks and the Polaris technicians have not been able to diagnose the problem.

Owner Connections (Polaris Customer Service) mentioned to trade it in as is but that I would have to pay for the cost difference. Not very supportive especially on a brand new machine.

Desired outcome: Polaris to stand behind the product they manufactured, warranteed and sold.

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8:04 pm EDT

Polaris Industries - 2019 rzr turbo

I have 2019 rzr turbo which the crankshaft gear spun and ruined the motor. I sent Polaris a letter asking for some help fixing their defective motor. They said since it is out of warranty I'm on my own. The motor does not even have 124 hours on it. It only had 3200 miles. When the gear spun on crankshaft the piston rods were hitting the balancer. When I asked the dealer what I could have done to prevent this he told me nothing.

Desired outcome: I think the should stand behind their products. 5300 for a long block motor with a 30 day warranty is poor

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11:40 am EDT
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Polaris Industries - 2017 Victory Octane Motorcycle

I purchased a new 2017 Victory Octane, vin # 5VPFTB002H3001546, on 06/25/2016 and has had the same issue since I purchased it. The bike has been trailered to the Polaris Repair Shops 4 times, two within 1 year of purchase to the Champion Motorcycle in Decatur, AL. The shop replaced the crankshaft position sensor the first time and flashed the computer the second time to clear the trouble code. Each time the bike ran great for two months, then would not start. I replaced the battery as suggested then they flashed the computer. I was later told by the shop that the starter had a recall and needed replaced, the faulty starter was the cause of battery problems, the service manager at Champion Motorcycle said. He further stated their Victory certified tech was no longer with them since Victory Motorcycle company had been closed. He sent a replacement starter to me and I installed it. I have had several cases open with Polaris/Victory customer service since my purchase, the bike has only 1700 miles on it, with the most recent regarding the same issue as when it was first purchased. The Polaris Customer Service Rep. was helpful at the first due to the repair shop had the bike for 2 months before contacting Polaris or performing diagnostics on the bike. The new Polaris repair shop, Shoals Outdoor Sports, replaced the same component, crankshaft position sensor, that was replaced under warranty by Champion Motorcycle, they placed a new battery, this is the 4th battery to be installed on the bike, and stated the repair bill was just under $700.00. The service manager at Shoals Outdoor Power further stated the crankshaft position sensor they removed was a "aftermarket, not OEM component" that Champion Motorcycle had installed under warranty. I do not believe it is my responsibility to pay the bill that is the same issues that has existed since the bike was new.

Desired outcome: I would like for Polaris to recall the bike under the lemon law, as it has more trailered miles then riding miles or cover the repairs under the previous warranty claim that was never completed.

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8:51 pm EDT
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Polaris Industries - 2020 polaris rzr xp1000

My rzr has been in the shop for a month for a misfire code, 65590 and 65592. This from what I have read is a common issue with several polaris machines. My dealership said tech support tells them to replace the belt and still not fixed.I just paid $350 dollars to not have the problem fixed. Polaris needs to step up and do a recall and reimburse customers for money spent. From what I have read and head from dealerships the ECU is to sensative on detecting misfires or false misfires izi should say. I will be out around $800 dollars after having an outside company address the issue. It is sad that a company this size does not care enough about their customer to make this right.

Desired outcome: Fix issue and reimbrusment

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10:54 am EDT
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Polaris Industries - Code 636 - Crank Position sensor

March 12th i took my Polaris 1000 rzr s in for service at Moody Sales in Mars PA. It was throwing a code 636 (crank position sensor) and wouldn't start. To get it there i needed to use my winch to get it on the trailer. The service tech was able to get it started, but it ran rough. After some revving he was able to take it out for a test drive, ran fine. Then back at the shop, it died and wouldn't start again. After trying a: new crank position sensor, checking the wiring, trying a new ECU, nothing worked. Polaris had Moody's replace the wiring harness and it still throws the same code. Its now been almost 5 weeks without my NEW machine (bought back in early October 2020). I need to know how Polaris is go to make this right. There is no end in sight. Help

Desired outcome: Either fix the machine or give me a new one.

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11:14 am EST
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Polaris Industries - snow check new sled

well this is my story my son and I snow check 2 vr1 850 assaults in march 2021 one arrived 6 weeks late from dead line and is not complete no shocks well that's great my sons machine still is not here and have no idea when it will be and will it have shocks on it well here is the big problem we had purchase 2 new Polaris snowmobile in January 2021 30.000.00 dollars and then snow check these vr1s so we have sold are 2 new machine and now are with! out trip scheduled last spring to west Yellowstone for new years and now we have to cancel because are pre buy sleds are not here so my deposit on are house is gone i think Polaris should help us in some way with a discount or some accessories i do think that if we do not get something from Polaris this will be the last that i will buy from them over 60.000.00 in 11 months should say we were dedicated customers

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Dec 21, 2020 4:04 pm EST

My son also snow checked a Assult 146 because he had ridden the xc850 i bought last year really looking forward to the sled has been bounced around more than a half dozen times by customer service..? Level 2 guys..Now saying by the end of year we also have new year family trip with no sled.. I guess in the future we may become a ski doo family..

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5:46 am EST
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Polaris Industries - Sappington outdoor dealership, jackson mo

Paid in full for accessories $1688.96 of our new Polaris Ranger in May 2020. 10 days later the owner said he gave us a rebate and was incorrect. So he sent us a bill for what we already paid. With a different invoice number. After we had the accessories installed he tried to keep our new side by side and called us names and harassed us. Now he has sent bills each month. We told him it's paid in full so then he changed the amount from $1688.96 to $305.19. And now says we are 90 days passed due. He also told us he will not guarantee our warranty with Polaris or service our Ranger. He should not be able to sell Polaris due to him being so harassing.

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6:46 pm EDT
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My name is Gary Montgomery and I purchased a new rzr xp1000 from Triple S Polaris in Cedar City Utah in mid February of this year. I noticed as soon as I started driving there is a horrible vibration between the seats and when letting of the throttle the drive belt rubs the case. I called the selling dealer and was told they had never heard of these...

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2:42 pm EST
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Polaris Industries - snowmobile

Sept. Of this year i bought a 2019 800 indy 129, got the 1000 discount, my dealer said this would be the best deal i could get from polaris he was told. Well come dec . Polaris offered on the same sled 1000 off plus a free belt and a gallon of oil.A 250.00 deal.So you can see why i am upset, and i think i should get the free belt and oil. Also i have been buying polaris snowmobiles since the late 80s, so i have been a loyal polaris rider.

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4:02 pm EDT

Polaris Industries - 2018 raz'r turbo

My name is Darin Greseth. I owned a 2018 Polaris Turbo Dynamix. Two of my son's friends were in an accident at our farm, rolled it 3 times in a wet hay field and the photos attached are from the wreck. Fortunately, we purchased the 5 point harnesses when we bought it and they were not seriously injured. I also owned an 800 Ranger and currently have a 1000 Ranger Northstar.

My complaint is that the Raz'r sustained enough damage to total the unit and I have settled with the insurance company, however, I was very disappointed in how poorly the Raz'r handled the crash. It actually broke the roll cage below the weld! When we purchase an off road vehicle like this, one would assume that the roll cage, floor pan etc... is strong enough to sustain at least some level of damage without being destroyed. I found a link to a recall on the cage, but I was never notified!

I paid $28, 000 for the Raz'r, I would recommend that Polaris spend and charge 10% more and build a stronger unit. Roll cage, Floor pans, doors etc...

I will not be purchasing a replacement for my Raz'r because I don't feel that they have been adequately built to risk injury or death by me or my passenger.

Sincerely,

Darin Greseth
[protected]
[protected]@bgprod.com

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6:57 am EDT
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Good Morning, My name is Anthony Williams, I purchased approximately £380 worth of bushes and bearings from the above dealership, while there I asked for an estimate on how much to fit the parts I purchased and to carry out a full service, I was quoted £150 to £300 maximum, I agreed to them costs and returned with my quad (Polaris Scrambler 850cc) to...

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8:49 am EDT

Polaris Industries - indian scout bobber

I bought the Indian Bobber around July last year and the first thing that started failing was something very simple, the clock on the speedometer wasn't working. The part got replaced and during the second week the bike started to leak antifreeze. I wasn't happy at all, but the dealership seemed to be willing to solve the problem. Polaris seemed to be taking the time to send the parts to get the motorcycle fixed. So I spent most of that summer with a motorcycle in the shop. Instead of having me go through all this hardship, they should have given me a new motorcycle. I'm still not happy about the whole issue, you don't expect things like this to happen when you buy a brand new motorcycle. To this day, I'm still going to the dealership to get the bike fixed because now is having misfires. Not even a year old and I have spent a lot of time getting this motorcycle fixed for one thing or the other.
I definitely don't recommend Indian motorcycles or any product from Polaris. They care more about making money than customer satisfaction and product quality.

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11:53 am EDT
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Polaris Industries - polaris 570 quad 2017

I bought this quad from new at the end of 2018 and the problem I have is my right leg is burning as there is not a heat shield. I feel this is a health and safety issue and that the heat shield should be supplied as standard as they are on the 2019 model.

I have been quoted by the dealer that I need to pay 350euros for this to be fitted. I think this is outrageous and wondered if anything can be done under the warranty?

My neighbour also bought one at the same time and has exactly the same problem.

I await your prompt reply to try and resolve this issue.

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9:39 pm EST
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I couldn't find a complaint dept. I wanted you to know that I purchased a piece of junk from Polaris. I just had to pay over $1, 800 to have the top end reworked. I have only had the Ranger one year and never had it in mud or driven it hard. Several mechanics told me there was no dirt in air filter, so it had to be something from factory. At first dealer...

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6:51 pm EDT
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Hello there, My name is Danny Pariseau and I've been an avid off rode rider for over 30 years. I was always a die hard Honda and Kawasaki rider, with a few Yamahas in between. In 2013, I had a severe off rode accident that almost killed me. I continued to ride after the accident, but never got the enjoyment out of it that I used to. I was scared. I...

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Polaris Industries contacts

Phone numbers

1300 654 142 +1 800 765 2747 More phone numbers

Website

www.polaris.com
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