H-E-B review: Pharmacy customer service

After several difficulties with the College St. location. I decided to change location to the Dowlen Rd. I had my office visit Tuesday and had all my RX forwarded to the new location. Usually I get a text message stating my rx is ready for pick up and I had not. I called in to the Dowlen location and was immediately asked to hold. I was on hold over 8 mins. When customer service finally answered I explained I was checking to see if rx was filled and also gave her the information that I was changing to her location. She informed me that my doctor's office had not sent anything. I asked "from Tues? I was sitting in her office and I witnessed her send it by computer and she was aware I was changing locations of HEB" The customer service rep. then hollars out loud "do you have anything for ____ ____?" which I know is on the verge of a HIPPA VIOLATION, due to other customers being around. She returns her voice speaking to me and says no. She say she can check. I responded by ok Check.

She then starts with an attitude and asks me check what? I informed her that she will not speak to me with attitude and i had to dumb it down for her as to why. I said you just told me that you would have to check the other location and I said ok check. so why would she give me attitude and say Check What... at this time I was done with the phone call as she proceeded to be ignorant with her mouth.