The complaint has been investigated and
resolved to the customer's satisfactionResolved HEB — disrespectful cashiers
resolved to the customer's satisfaction
I have been a customer at this heb location for the past two years, I really do enjoy shopping at this location, up until about a month ago. I have been treated very bad and have been very disrespected by two female cashiers in the same month. The first one named adrianna was very rude and disrespectful when I went through her lane, she waited until she rang up all my items to embarass me by telling me that next time I needed to get in the lane that was for more items, instead of just telling me from the beginning that she couldn't ring me up because I had too many items. Then when I asked for her name because she wasn't wearing her name tag, she said "it's right here on my jacket, you see it?". I felt really embarrassed and insulted. That was about 3 weeks ago. Now about 2 days ago, there was another cashier named mary jane that was even worse than the first one. I went to her lane with my groceries that I was going to buy, and also some things that were outdated. Heb has a policy that if you find something out dated they will give you the good item for free. Well it seemed like she got very irritated that she had to ring up those items, as soon as I told her about the free items, she got upset giving dirty looks and making noises like I was bieng a bother to her. Then I asked her if I upset her for some reason because I felt that she was bieng very rude to me, and she told me"well, i'm not saying anything am i?, so I think i"m bieng nice enough". All this time giving me dirty looks and sighing like I was such a bother to her. I have never felt so disrespected in my life, twice in one month. I thought heb was supposed to keep their customers happy? I think they need to look at who their hiring and get their cashiers in check! This makes me want to stop shopping at heb. Maybe I will go to walmart where they are much nicer.