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1.2 500 Reviews

H-E-B Complaints Summary

29 Resolved
469 Unresolved
Our verdict: If considering services from H-E-B with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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H-E-B reviews & complaints 500

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S
3:50 pm EST

H-E-B HEB Communists, inc.

I've been a loyal HEB customer for years... because it's a TEXAS COMPANY. Apparently I was incorrect. Dropping Mike Lindell's My Pillow was A YUGE MISTAKE. Please take your communist company to New York, California, or Chyna. Texas is a RED state, and we won't forget the traitor that is HEB. Patriots have banded together, already creating BILLIONS of dollars in losses for the other traitorous companies. Do NOT be surprised if you see peaceful protests outside of every one of your stores. Your day is done.

Desired outcome: Move to Chyna

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10:56 pm EST
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H-E-B Put back MyPillow or suffer the consequences

I cannot believe heb is playing politics. I could not be more ashamed to say that this is where I regularly purchase groceries, but not anymore. I will not tolerate this insanity anymore! Your business will suffer from your decision to discontinue MyPillow. Stop playing politics and sell groceries. This is truly a disgusting establishment, and I will never purchase anything from here again.

Desired outcome: Bring back MyPillow and apologies for your bad business decisions

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M
6:12 pm EST

H-E-B My pillow discontinued

We shop at HEB regularly and have even given up Walmart due to conflicting business decisions. I am so very disappointed in HEB for pulling MY Pillow off the shelves. This was a political decision and it disgusts me. I will make it a priority to alert everyone I know about this decision. You are a Texas company! We don't do things the same in Texas!

Desired outcome: Put back on the shelves

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4:04 pm EST
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H-E-B Political assault on conservatives

We are the silent majority and we are also the primary gear that makes capitalism work. We are dedicated to our president and we are already really really angry about the farcical election that he won. Now you're attacking my pillow? Really? You should have stayed the hell out of the whole damn mess. You jumped for the noisy little pissant minority and spit on the rest of us. You should have just stuck to retailing and left politics to politicians. I'm not ever stepping foot in any heb or affiliate again... Ever!
There are more of us than you think.

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V
10:14 am EST

H-E-B Banning my pillow guy Mike Lindell

You are my favorite store! I am shocked that a Texas established store has banned My Pillow products. We all have to stand up for free speech whether it's over election fraud or other matters. Please don't stand up with people who want to stamp out our voice. I believe the majority of your customers feel this way. Please change your position on this, for I will not shop at your stores till you do.

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L. Reeh
Austin, Texas, US
Jan 29, 2021 12:38 pm EST

Well I thought Texas, especially a store started in the Hill County, would never cower down to people trying to punish people expressing their political opinions. I wonder if this is just store property protection against cancel culture rioters ? I'm sorry you are not my store anymore. I like frontier fighters.

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M
10:06 am EST

H-E-B Service

Come on HEB... Canceling My Pillow over someone's accusation about a highly disputed and competitive election.

The only way to stop the perpetuating cancel culture is to stand up and suggest that "though you did not agree with the CEO's comment, they provide a quality product that we supply."

That's all you need to do. Stand up for free speech and not make corporations the disciplinary arm against our rights.

My family in Houston have been shopping at HEB stores for over 30 years. Our store when I was a kid was a incredibly small store that was further away than Kroger's, but we liked the atmosphere and knew it was founded in TX.

Now, our store is in Pearland. Still further away than several other grocery stores, but we continue to support HEB, because Texans support Texans.

This decision was for other states, not for Texans.

Desired outcome: Reinstate My Pillow

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9:48 pm EST
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H-E-B Perpetuating cancel culture

I have been a devout HEB shopper for 40 years. I was aways so impressed by the philanthropy given to our educators and military families from the wealth accumulated by our families. I was proud that my grocer and I shared values. I am utterly disgusted with HEB perpetuating the toxic cancel culture in America these days by removing My Pillows from your stores. So very disappointed and have already begun shopping elsewhere.

Desired outcome: Reinstate my pillows and publish an apology to Mr Lindell

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C
3:52 am EST

H-E-B The removal of MyPillow products

HEB has always been my FAVORITE store to shop. I have raised a family of 7, buying your products on a weekly basis, for over the last 30 years. After I heard you were removing Mike Lindell's products from your store, I want you to know I will now be shopping elsewhere. I will not support a store that bans products of conservative members of our society! Shame on HEB for taking that political stand! My children, their families, and most of my friends feel the same way! From now on, we will be shopping at Walmart or Brookshire's!

Desired outcome: Stop the removal of MyPillow products!!

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1:45 pm EST

H-E-B Dropping My Pillow account

As a long time customer and proud Texan I and my family are appalled to learn that HEB has joined the WOKE party. A company that headquarters in San Antonio the home of the Alamo should know better than to attempt to silence someone just because you don't agree with them politically. Free Speech and other freedoms are at stake. You have lost all of our family as customers and I assure you we will tell all our friends.

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10:27 am EST

H-E-B Cancel culture

So HEB has decided to join in and stop selling Mike Lindell's, My Pillow. It's a shame that a store in a red state would kowtow to the pressure of the cancel culture mob. Don't forget, at least half (if not more) of this country is Conservative. Let's hope by the time Obiden is out of office we still have a country that resembles America!

At any rate, a Texas favorite grocery store, you are NO MORE. I refuse to spend my hard-earned money in establishments that cater to the mob mentality and puts anarchy before America. You have just joined THE LIST.

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C
9:37 am EST

H-E-B My Pillow

If you choose to punish free speech, you are an enemy of the Constitution, plain and simple. That is the most fundamental right we have and i assure you, an overwhelming majority of Texans oppose this type of violation against a person. Texans have rewarded you greatly, and your business has flourished, but we'll be looking to others to provide the products we get from you, wherever and whenever we can. What a foolish decision you have made.

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7:16 am EST

H-E-B My pillow products

I have been a proud Texan who eagerly shopped at HEB, for much of my life. HEB'S response to fellow Texans during many of our state's disasters, has always been a source of pride for me. However, when it was announced that HEB would no longer carry My Pillow products because it disagreed with Mike Lindell's freedom of speech, I was beyond FLABERGASTED. Texas has a deep history of being the last bastion of liberty and freedom and this move by HEB is deplorable and unbelievable! Although the approximate $1000.00 I spend at HEB each month will probably not mean to much to this, obviously, totalitarian corporation, I will, nevertheless, take my shopping business to another competitor. HEB has greatly disappointed me- the fact they would even inject themselves into the political arenas and condoning this totalitarian behavior to limit and/or remove a civil liberty, is dystopian and unforgivable. I AM ASHAMED OF HEB and will be informing everyone I can, about this reprehensible stand HEB has taken against our unalienable right to free speech.

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11:27 pm EST

H-E-B MyPillow

Our family has shopped at and supported HEB and their Christian beliefs, practices and ethics for many decades. And we literally shop their almost daily. I am now so truly DISAPPOINTED in HEB dropping the MyPillow line of products just to bow down to the New Green Deal Mafia. Any lame excuse like the sales or ratings were low is below pitiful considering the sales are significantly increasing. I believe Florence and Howard Butt would also be sadly disappointed in their descendants' shameful attack on a true Christian American hero. Mike Lindell spent his own money to modify his American manufacturing plants to be able to make direly needed face masks for the protection of the American people when this Chinese virus was just beginning and our country was in critical need. Our family will not stoop to the commonly used and disgraceful actions of the New Green Deal Mafia, like the harassing and threatening of the suppliers of Mike Lindell, but we will take our grocery, pharmacy and gasoline business elsewhere. We will also continue to share our concerns and actions with family and friends as well as fellow Texans via social media. I am not one that has ever used this tactic, but the continued extortion of law-abiding citizens has gone too far.

Desired outcome: Continue to sell MyPillow products

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9:49 pm EST

H-E-B Decision to cancel Mike Lindell's products

I have just begun to shop with your company since you built a new store near my home. I will no longer be shopping at Kroger and considered using your company instead-that is, until I found out that you too cancelled Mike Lindell's products in an effort to stifle his political opinions, which you have no right to do. I am disgusted by your decision as well as those of other participating merchants. Too bad you made such a BAD DECISION; you almost gained a new customer, but I will be looking elsewhere.

Desired outcome: i want to be heard!!!!

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9:34 pm EST

H-E-B Cancellation of amy pillow products!!

I am extremely disappointed in HEB! I thought your company was beyond the political cancel culture mentality! Apparently you have join the movement and pulled Mike Lindell's My Pillow. Please don't say they weren't selling. The timing is too ironic to use that line. I absolutely love shopping at your store, but I guess that is over. I refuse to shop at stores that punish companies that don't stand for freedom of speech and right to support what whatever candidate they choose, and stand up for their Christian faith. I will spread the word, and I hope when you feel the loss of revenue, you will realize this was a mistake. We are in America where there is supposed to be free speech and religion. Until you decide to recognize this, you have lost my business!

Desired outcome: Reverse your position on Cancel Culture and respect everyone’s freedom of speech and religion!

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8:51 pm EST

H-E-B Cancellation of my pillow products

I love HEB but I will no longer shop at our local HEB and will be shopping at our Brookshire Bros due to your shameful decision to cancel My Pillow products.
I thought your company was better than this. This company employs and makes an American product. You advertise you do this for Texan companies, is it not just as important to support American companies that help Americans?
Not only this but this company helps drug addicts regain their lives and dignity.
I am so ashamed that your company has caved to a twitter/ social/robo mob.
I really thought this company was better than this.
I have posted this to my FB page and implored all my fellow Texan family and friends to contact their corp and local HEB's to tell you how disgusting your actions are.
Really in a time such as this you would reach out to hurt American workers at an American company.
Shameful.

Desired outcome: Restore selling of My Pillow products

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5:49 pm EST

H-E-B Discontinued product—My Pillow

I am so disappointed that HEB has discontinued selling My Pillow products, especially considering the reason that you have quit selling them. I have always thought of the HEB brand as being honest and pro-American. To buckle under the left's pressure to silence conservative Christian voices is so disappointing. HEB is the last business that I ever thought would do such a thing! I shop HEB once a week and my grocery bill is an average of $100 -$200 a trip. If this is not reversed, I will have no choice but to shop elsewhere and to encourage my friends and family to do the same!

Desired outcome: Sell groceries and stop playing politics!!!

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Gigi KOST
Porter, Texas, US
Jan 25, 2021 12:19 pm EST

I am boycotting HEB for not allowing Mike Lindells products to be sold. What a disgrace you atr to the conservative values of Texas. Shame on you!

ComplaintsBoard
P
6:42 pm EST

H-E-B My Pillow Products

I am voicing my displeasure with HEB stores for discontinuing selling MY PILLOW products. Please reverse this decision. I am sure you will be losing a lot of customers because of this.

Desired outcome: Reversal of Decision to stop selling MY PILLOW products.

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9:25 am EST

H-E-B Heb - my pillow

What a disappointment to hear that HEB is no longer carrying MY PILLOW products. The reasons for doing so appear to be discriminating based on a business man's right to express his opinions.

I am going to practice my rights, which are to chose NOT to shop at HEB and I will be encouraging family and friends to do the same. I usually spend about $1000 a month at HEB.

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12:41 pm EST
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H-E-B My Pillow

I am so very disappointed in HEB. I shop daily and sometimes twice daily and spend about $800 monthly at your store.
I am sadden to see that HEB has joined the ranks of marginalizing conservative. Your not stocking My Pillow was announced on Jan 19th with the excuse that it was not selling. The timing of this decision is very suspect with the recent discrimination of those with conservative values. If in fact it was only economical and you support conservative values I ask you to reconsider at this time in our history to make a statement.
If in fact it is HEB "jumping on the band wagon" to marginalize those with Christian and conservative values then I will not only have to spread the word of your decision but unfortunately stop shopping at your stores.

I look forward to hearing that you will reverses this decision to make a stand for those of us with Christian and conservative values.
Karen

Desired outcome: Public decision

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H-E-B In-depth Review

Overview: H-E-B is a renowned grocery store chain that has been serving customers for several decades. With a strong presence in the industry, H-E-B offers a wide range of products to meet the diverse needs of its customers.

Product Range: H-E-B boasts an extensive product range that caters to various categories. From fresh produce to pantry staples, customers can find everything they need under one roof. The variety of products available ensures that customers have ample choices to suit their preferences. Moreover, H-E-B is known for its commitment to quality and freshness, ensuring that customers receive the best products.

Pricing: H-E-B's pricing strategy is commendable, offering competitive prices that provide value for money. When compared to its competitors, H-E-B often stands out with its reasonable prices. Customers can enjoy affordable shopping without compromising on quality.

Customer Service: H-E-B excels in customer service, providing exceptional support to its customers. The availability and responsiveness of their customer support team are commendable, ensuring that customers' inquiries and complaints are addressed promptly. H-E-B goes the extra mile to assist customers, making their shopping experience hassle-free.

Online Shopping Experience: H-E-B's website is user-friendly, making online shopping a breeze. The website's easy navigation and search functionality allow customers to find their desired products quickly. Additionally, H-E-B offers convenient online ordering and delivery options, ensuring that customers can shop from the comfort of their homes.

Store Experience: H-E-B stores provide a pleasant shopping environment. The stores are well-maintained, clean, and organized, making it easy for customers to find the items they need. The availability of products is consistently maintained, ensuring that customers can rely on H-E-B for their grocery needs.

Promotions and Discounts: H-E-B offers enticing promotional offers and discounts to its customers. The frequency and variety of promotions are impressive, allowing customers to save money on their purchases. Additionally, H-E-B's loyalty programs are effective in rewarding customers for their continued support.

Community Involvement: H-E-B actively participates in the local community, demonstrating its commitment to making a positive impact. Through charitable initiatives and partnerships, H-E-B contributes to social causes, supporting the community it serves.

Sustainability: H-E-B is dedicated to sustainability, taking steps to reduce its environmental impact. The company implements eco-friendly practices and offers a range of sustainable products, ensuring that customers can make environmentally conscious choices while shopping.

Overall Experience: My overall experience with H-E-B has been exceptional. The wide range of products, reasonable prices, and excellent customer service make it a top choice for grocery shopping. The store's commitment to the community and sustainability further adds to its appeal. However, it would be beneficial if H-E-B expands its online delivery options to reach more customers. I highly recommend H-E-B to potential customers looking for a reliable and customer-centric grocery store.

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