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1.2 500 Reviews

H-E-B Complaints Summary

29 Resolved
469 Unresolved
Our verdict: If considering services from H-E-B with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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H-E-B reviews & complaints 500

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9:00 am EST
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H-E-B Employee sprayed me with chemicals used to clean store with

I was sprayed in the face with chemicals from an HEB employee at the 1101 W Stan Schlueter Loop Killeen Texas 76549 location. It happened on June 19th 2021. I immediately reached out to HEB about what happened. I gave a manager my information and was told someone will be in contact with me the day it happened. I also called and reached back out to the same location, because the person never got in contact with me like I was informed he would. I have asked for HEB insurance company information along with speaking to the supervisor over the adjuster employee of that location about what happened and how I was treated. The manager adjuster or whomever he is at 254-228-2311 made the ordeal worse along with all other HEB employees I spoke to trying to get help. I have had phones hung up in face by HEB adjuster employees. I have had employees at risk management HEB headquarters tell me things like I can't go over the adjuster of that store location, because he does not have a supervisor. I called all these HEB phone numbers 210 938-8000 210 687-1007 210 938-4907 512 646 -8500 210 938-4969 and I still have not be helped. I also spoke to other managers in charge at different location. I was informed that I would be getting call back, however they never call back. One of the locations phone number is 512 528-7700. The manager in charge at this number never called back like he said he would. I went to the ER and was told I had an eye abrasion and conjunctivitis along with other injuries. I was at register 13 and the employee for HEB was the checkout person on this register that sprayed me with cleaning chemicals. All this is documented on HEB security video. If the video is viewed it shows what happened. I did nothing wrong. I was furious on the inside and calm on the outside. How would you feel react being a HEB customer and getting chemical sprayed on you by an employee? I don't understand why HEB reaction to employees negligence recklessness carelessness has been so negative towards me making Everything worse. I don't know understand why HEB and HEB employees are not concerned about their employee's action.

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1:12 pm EST

H-E-B Purina Complete Dry Cat Chow

For three days I have been trying to make a curbside purchase at the HEB in Lockhart, Texas. On Tuesday the inventory showed that the catfood I purchase was only available in small bags, so I ordered two. By Wednesday, the earliest day curbside was available, the catfood was no longer available. This morning I placed another order and this time, the inventory showed that the catfood WAS available in the larger bag. Two hours later, I received notification that it was OUT OF STOCK AGAIN. I called the store and found out that regardless of whether I ordered FIRST, other shoppers' orders were filled after I placed my own order and that was why my order could not be filled. Curbside is clearly NOT "first come first served" here in Lockhart.

And I don't know why a basic catfood cannot be kept in stock. There are LOTS of cats in this little town. I will be purchasing from Amazon for catfood from now on because at least I can depend upon that supplier. Whenever this tiny little store run out of basic supplies, I turn to Amazon and I NEVER go back to HEB for that product. You may call me one VERY dissatisfied customer.

Ellen Massey

Desired outcome: STOCK CAT FOOD sufficient for the needs of the LOCKHART community

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Update by EllenPM
Jan 12, 2022 1:13 pm EST

See above

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9:28 am EST
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H-E-B Rolls

Alive fly in side seal package

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2:25 pm EST
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H-E-B Charge on 9.4.21

On 9.4.21, I purchased groceries totaling $130.22 on my Capital One card ending 9789. The charge shows it was posted on 9.6.21 to my account. I didn't encounter any issues with the charge.

On 12.26.21, I attempted to purchased groceries only to find every card on my account was blocked from purchasing groceries due to that 9.4.21 charge.

Directly after the attempt to buy groceries, I contacted HEB customer service. I made several calls to your representatives, Julie, Paul, and Rosa, I was advised that Capital One contacted HEB on 9.13.21 to report that the $130.22 charge was disputed, and then reversed the charge. Capital One's fraud department reviewed my charges, and the charge for the $130.22 was never refunded or disputed. It is showing paid on my statement and in Capital One's system, and there is no refund to my card through December for $130.22.

Capital One fraud department has no fraud reports from me, and because of that they are unable to check the authorization number 00832B and reference number 5526352124807561522307 that HEB provided for the charge dispute.

Today, 12.30.21, Rosa at HEB customer service advised that I had to have a letter from Capital One stating they didn't make that call about a dispute before they will investigate further. McKenzie, in the Capital One fraud department, stated they will not prepare a letter because there was no reported dispute or fraud. Capital One shows HEB was paid on 9.6.21 in the amount of $130.22, and the money was never refunded to my account. Capital One Fraud Department is requesting the documentation associated with the charge HEB alleges was returned and is associated with the card ending in 9789 be faxed to 888.435.4217.

Account: 832.221.5274

Desired outcome: I want this investigated internally because Capital One confirms they did not call or dispute this charge, $130.22 was paid on 9.6.21, and never refunded as shown in the attached statements.

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1:49 pm EST

H-E-B Chicken in Green Sauce Tamales wrapped in Corn Husk

I purchaed a package of 5 for our Christmas Eve meal. When we heated them in the microwave, and unwrapped the cork husks, I was dismayed and disappointed to find that the masa was at least 1/4" to 3/8" thick and the chicken was a macerated paste and totally tasteless! The two we heated went into the trash, as are the rest of them.

We have been eating tamales for years, and these are not fit for human consumption. As a south Texas food provider you should immediately remove this product from your shelves.

Pedros Tamales are much much better, but even though your store's website on W. Davis in Conroe said they had them - they didn't.

Desired outcome: Don't sell this product

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2:16 am EST
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H-E-B Pharmacy

Early evening Friday about 6 I was in line with 8 cars in front of me. Took 1 hour 20 minutes to get to window. Clerk says I'll have to pick it up tomorrow.
My doctor had sent them the prescription that morning. I explained to her that I am 77 years old, live in a neighboring town and needed it tonight. After telling me they had to wait until tomorrow to get medicine she tells me if I can wait 30 more minutes she will have it ready for me. So medicine was there. This is second time this week that the same thing has happened. She had no concern that it was going to work a hardship on me to come tomorrow. No fellow feeling at all. I love HEB but I will take my prescriptions to another store.
Thank you for listening.
My name is Karen Sohns [protected]

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4:58 pm EST
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H-E-B Customer service

It is my understanding that you have been forcing your employees to reveal their vaccine status. Also to wear a mask if not vaxxed. This is humiliating and disturbing to look at. You are discriminating against these employees and it must stop. It is offensive to know you are violating peoples constitutional rights this way. Masks have been proven ineffective against virus'. Please change your policy
Laura Bennet

Desired outcome: Change policy and stop violating employees rights

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10:02 am EST

H-E-B Pharmacy

I arrived at the drive thru pharmacy due to testing positive for Covid-19 at 4pm on Dec 7th. This was 1 hour after I received a text from my doctor's office saying they had sent a prescription to the Carlos G Parker HEB Pharmacy. I gave my info and my daughters info for the pharmacy tech, who told me it would be about 30 more mins. I left and came back 40 mins later when my wife received a call from HEB saying the prescription was ready. I gave my name and let the pharmacy tech, Destiny know I was just told to come back 30 mins by another person and I had a call saying my prescription was ready. She kept saying its not done and to get out of line without explaining why i am waiting so long or why I was called to let me know the prescription were ready. She kept calling me dude and kept asking "what is the chick's name"? Referring to my 12 yr old daughter. I told her my name and D.O.B and my daughters name and D.O.B at least 5 times due to her rolling her eyes and walking away. She treated me as if I was a bother for her to do the minimum of her job duties. I then got tired of the disrespect and told her to not touch my medicine and to get her manager. I had to say it multiple times before she finally got her manager. The manager didn't seem to care either that she would allow Destiny to keep helping me while she rolled her eyes every time she looked at me. She would stare at me and my daughter with condescending looks when her manager walked away and then would put a smile on when she walked back. This employee is not mature enough to be working with customers. She needs to find a different career if she is not able to be compassionate with people coming through the pharmacy that are not feeling well.

Desired outcome: The manager should have taken Destiny away from interacting with me at the least but really need to reevaluate if this is the best place for Destiny.

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5:56 pm EST

H-E-B Pharmacy

I am expressing my continued concern regarding HEB Pharmacy #582. This has now happened twice during 2021. The first incident occurred in March; at that time, I chose not to complaint. But after a repeat today, I am considering going to another pharmacy. In March my husband (Rodger Stagman 7.29.1954) was diagnosed with pneumonia and dyspnea. A prescription for an antibiotic and Albuterol for nebulizer usage was called into HEB. The pharmacy failed to fill the prescription not just the same day, but not even the next day. My husband was hospitalized. Second incident, my mother Bernice Mason 4.7.1929, had a prescription called into HEB in the evening of 12.1.2021 for a UTI. She is 92 years old. The prescription wasn't ready for pickup until 12.2.2021 at 1600. They didn't fill it until I showed up. Luckily, she doesn't have urosepsis.

Desired outcome: When antibiotics are ordered, they need to be filled the same day.

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2:10 pm EST

H-E-B General cleanliness of the store and parking lot

Having been a plant manager with Coca Cola in many states, I am fully aware of what constitutes - clean. The HEB on 31st St. in Temple is anything other than that. The parking lot often has debris etc. in it. The produce area is the main concern. No one ever cleans the floors and produce bins of debris - i.e.: produce which was dropped, loose leaves from onions, lettuce, other leafy produce, etc. Sad to say - Walmart is much cleaner in the produce area! The employees are very helpful, but, obviously the store manager has set the clean bar so low it is easy the attain. This has been the same for the 11 years we have living in Temple.

Who from corporate makes unannounced visits and does a walk through with the store manager? If that happened, I would hope they see the same as I do and address!

Please feel free to respond via email or phone.

[protected]
[protected]@gmail.com

Desired outcome: CLEAN! and sustain.

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1:48 pm EST

H-E-B Meat department

The manager of HEB 83 expressway on Lincoln Avenue in Harlingen, TX at 1230 on Friday November 19th is unwilling to discuss/explain a policy that he says is not his only but store wide. Previously to my shopping experience today, I had been able to purchase expiring meat the day before expiration at a discount of 25% per store policy. Today when I attempted to do so, I was told that this is no longer permissible on 1lb packets. When I followed through on a phone call to ask for the logic and rational and what this policy entailed, the male manager said he is in no obligation to discuss finances with me. I asked him when his shift ended and the next manager would be on duty which he refused to answer. I notified him that I would take this to corporate. I was trying to understand why HEB would rather throw out meat then to sell that meat to a loyal customer.
This experience if not adequately addressed will cause me to share my experience with others and to buy my meat from local farmers instead of buying from HEB..

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3:51 pm EDT

H-E-B Customer service

I had lost my glasses 👓 during a resent visit to one of your stores. On 10-12-2021 I went back to the same store and talked to a girl in customer service. She brought me out a box of lost and found glasses. She asked me what color my glasses were. I told her black frames. Well, there were a lot of black frame glasses. I told her since there was a line of people in line behind me, let me check thru the box. She did not want me having any access to that lost and found box. Finally with much hassle I was able to get the box and move to the side so the people behind me would not have to wait any longer. As I was looking through the box. She was constantly telling me that they would likely be on the top. I told her that I was looking and with all these glasses they could be anywhere in this box. We'll she wanted the box back and again instead of focusing her attention to the customer waiting to be helped. She worried more about if I was going to take glasses that wasn't my own. I explained to her that I was looking for my glasses not trying to steal a pair. Then another customer Service employee came from the back telling me that I wasn't allowed to look through the lost n found box and to return the box. Again I explained to him that I was looking for a pair of glasses that I had misplaced belonging to me and I had no intention of stealing glasses that wasn't mine. They continued to harass me and argue with me. So I keep searching through the box and no glasses. Never have I been treated like that by anyone. They thought I was there to steal glasses and that was wrong for them to think that. I would like a apology from these employees. Thank you. Marvin loyd schuchardt jr
[protected] or [protected]

Desired outcome: An Apology

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11:39 pm EDT
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H-E-B Didn't recieve products after purchase

Hi, my name is Kimberly Mata Would like to request a refund was at heb store happened on august 20th, 2021 paid 60.09 I was accused of stealing a product when, the lady who was bringing my basket to me. First, my basket up against the wall my boyfriend had my card so, he went to go pick it up so, I can pay and when we paid we had 3 baskets when were checking out the cashier told me he will put the purchases on one receipt so I paid when he came back after, I went to the bathroom my boyfriend was looking for me so we paid then we got the 3rd basket we thought we paid because of what the cashier had told me so, got stopped and we went back and paid at self check out but, the third basket got moved one of the employees before purchase I wasn't aware of that till she told she moved it and then she goes through my bags and I told her I only buy the food so, I'm purchasing the food will my lone star card but, when she pulls a brush pack that some missing which I don't steal me and my boyfriend said look at the camera so it can prove that we didn't do that so, after I made the purchase for the food she would not let me grab my reciept and any of the food I payed for making me and my boyfriend buy that brush pack we didn't know about so she calls manager wont' let me grab my food or my receipt and then she calls security asks us to leave so we did then he gets really close to me trying to grab on me walking fast hes walking us out but, more in the parking lot I really feel that the women who put the basket away stole that stuff and blamed me because its really suspicious how she just went through all my bags like she knew what was there when I didn't take anything so, I would like a refund have headquaters review what they do the security was really close to me not paying attention the covid policy where you have to stay 6 feet apart and Im pregnant and he said to my boyfriend tell her too move faster when, im pregnant im complying with everything. It was inapropraite even made a video of how close he was to me.

Desired outcome: Get a refund and have every employee over looked

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5:00 pm EDT
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H-E-B Barbara HEB manager

Would you be okay if every time you went to the store there was a manager always following you, asking to go through your items you just paid for? Each and every single time you go shopping? Releasing your service pets to get run over and killed on heb property? Managers at heb on S ww white rd are miserable and hate the community. Stay clear if you're people of color, veteran, elderly, physically disabled. It seems like heb corporate threw all of their bad apples they had in the San Antonio pool, placed them at this location, they act like customers are their enemies! They wear their name tags facing their chest, they won't properly use their name tags correctly. Guess why? So you won't file a complaint on them because how often they mistreat customers. Smh

Desired outcome: Fire all the bad apples and put good people here

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8:06 am EDT

H-E-B Disgustingly rude store manger and assistant manager

I witnessed a store manager (Gary whom I have never seen before) and his assistant manager (Her name I believe started with an A) being absolutely disgustingly rude and disrespectfully to an employee and their parent. I am assuming the employee was a minor, but the employee was having a what appeared to be a panic attack from what I saw. They parent was there to obviously helping the girl because she was crying uncontrollably. The store couldn't care less about the employee. Never once asked this girl if she was ok or needed anything. The store manager actually stated "can your child do her job or can she do anything period". I watched and observed everything from Lane #4 while checking out. The store manager had the superiority complex he spoke to the parent like they were beneath him. Absolutely sickening to see management treat people the way they do. No wonder every time I go there I don't recognize any of the workers... Sad thing is the little cashier checking me out goes "the new store manager is hateful and they always treat us like that". I guess I will be taking my business back to Kroger. They probably have a rotating door of workers by the way the management treats them. As an educator, I feel they did more harm to this family. The management couldn't careless about anyone but themselves. There was more than one customer that was disgusted by the arrogance of these managers. I exited thru the pharmacy and there was other customers saying "wow they are real pieces of work". When I was paying I was listening to the lady manager talk to them like it was all the girls fault and putting her down. She had a come back for everything wasn't even listening to the employee as to why she had the panic attack. I hope that these managers are dealt with.

Desired outcome: Reprimand the managers

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Beaumont, Texas, US
Mar 19, 2022 8:24 am EDT

re: to Leslie Marie J — of USA. Get off your [censored] and DO something helpful. Your complaint (here) does nothing to better your environment. You said "I guess I will be taking my business back to Kroger" and ignored your community falling apart. You have several options which could and probably WILL resolve this challenging destruction of the American economy. #1 [censored] LOUDLY to the abusive [censored] while [censored] is going down, like dog or a coyote or a bear or a wounded infant in a dirty diaper. That [censored] works more than you think. #2 remove all the tags & stickers underneath the expensive products; they're easy to remove and cause HOURS of attention which will defuse the abusive fire. Plus, this a new trend nation wide and will bring down the over-price cost of food with no product-demand being ordered by management. #3 Shoot your gun in the parking lot. Not at a person or a thing; find a creative way to say: animals kill and can be killed and abuse can be ended peacefully or permanently. Violence is rarely the WISEST option to choose, and however it works as successfully as your natural reaction to an innocent mosquito attempting to kiss your eyelash. Peace, Love and Respect for Reality -- the late Володимир Володимирович Pew10.

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3:08 pm EDT

H-E-B Unpleasant experience

I had an unpleasant experience with the HEB Pharmacy today. I attempted to purchase my Wife's prescription on 9/24/2021 at approximately 7:30 PM. I was told the prescription was filled on 9/23/2021 and could not be refilled. I asked where, and the answer was; "it was not to be found in your computer system". But, I was definitively told that the prescription was not filled at HEB SR 2338/Williams Dr. Georgetown, TX. I spent about an hour and a half checking with other pharmacies we had worked with before HEB. I called and discussed the issue with Humana the prescription service provider. They informed me the prescription was filled on 9/22/2021 at the HEB Pharmacy SR 2338/Williams Drive.

Has anyone from HEB EVER attempted to use the drive-thru pharmacy or walk-up pharmacy? In order to communicate with HEB staff, you have to speak loudly because the audio system in the drive-thru is inadequate, and the noise from the street and the fans at the front door is so loud and the COVID screens in front of HEB staff mean you also have to elevate your voice to be heard by HEB staff.

Has anyone at HEB ever heard of privacy? Loudly stating your name and birthday is NOT privacy.

I returned to HEB today and explained the problem, which is HEB filed with Humana on 9/22/2021 for my wife's prescription. While I admit I was not in my happy place, whoever I was speaking with told me to calm down and sit down. Since I recognized that this was not an attempt to de-escalate the issue, I did explain to this very rude person about the noise level at the entrance behind me and the COVID privacy screens in front of me, and frequently having to repeat myself to HEB staff who cannot hear me the first time. I was told that HEB filed and then returned the prescription. What does that mean since the HEB associate from yesterday and today both claimed HEB did not fill the prescription but Humana was billed. Since this is Medicare, is this an example of Medicare fraud? After this experience, I am not sure I believe the excuse provided, due to too many missing details. Or, do I really think your computer system screwed up?

The prescription was filled, immediately, late from the original request date, and I left.

With due respect, if you want to deal with someone already upset, telling them to calm down and sit down is not an effective response to de-escalate the issue. The Pharmacy industry in general sucks with respect to customer service, HEB included. We chose HEB pharmacy because we shop there. We spend $200 per week on groceries, and approximately $2, 000 per year on pharmaceuticals. I counted 16 prescriptions between my wife and myself, which we fill at HEB. So in advance of my social media campaign, I am determined to get to management at HEB first. I do not believe the explanation, and I am not happy with HEB Pharmacy at SR 2338/Williams Dr. Georgetown, TX. I am contacting Humana as well to get an explanation of the system so that I can be accurate in my statements to/on social media.

Personally, I do not believe the excuse the Computer system did it. I do not appreciate the way I was treated, and I do not appreciate HEB Staff. Your pharmacy organization lit a fire that I am considering fanning to a conflagration. Also, I may have to file with Medicare regarding the fraud of filing and then not filling a prescription.

Desirable resolution? Really? Do you care?
1) Improved acoustic system for drive-through Pharmacy. This is for improved privacy.
2) Significant noise reduction for indoor Pharmacy. By the way, you do realize that most seniors are hard of hearing? Use a DBspl meter and noise test. HEB Covid baffles in a noisy environment do not provide adequate privacy for personal information.
3) I would appreciate an explanation other than the computer did it. At this time I do not trust HEB Pharmacy staff, SR 2338/Williams Dr., would you?
4) I would consider de-escalation training for HEB staff. Your staff was not very effective in this case. You may consider telling someone who is already upset to sit down and shut up, may not get the response you anticipate.

Jay Taylor
105 Longfield Dr.
Georgetown, TX 78628
[protected]
Jay.Taylor.[protected]@outlook.com

Desired outcome: Included in written comment.

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4:45 pm EDT

H-E-B Pharmacy

The FDA approved Biotech "Comirnaty" but have not distributed it or if they have very little. Pharmacies that we called HEB, CVS, and Walgreen, are saying the Pfizer they have has been fully approved by the FDA. If it has Pfizer-BioNTech COVID-19 Vaccine on the label that would be a bald face lie and fraud.

The actual verbiage about this from the FDA says:

"The vaccine has been known as the Pfizer-BioNTech COVID-19 Vaccine, and will now be marketed as Comirnaty (koe-mir'-na-tee), for the prevention of COVID-19 disease in individuals 16 years of age and older."

IT SAYS MARKETED NOT APPROVED FOR "Pfizer-BioNTech COVID-19 Vaccine"
If it was approved, they would not have to use the "Emergency Use Authorization"

Does HEB know the definitions of liable and fraud?

While I have you, if your phamacy is telling your customers the inject is "safe" be warned, they are actually saying the injection is "free from risk". Look up "safe" in the dictionary.

Desired outcome: Stop lying to your customers

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11:36 pm EDT

H-E-B Rude employees

On 9/6/21, my husband and I went to the Sinton location to get groceries. My husband got into the "15 items or less" line without realizing it. The employee that was bagging our items made us aware that we should go into the regular checkout next time since we had more than 15 items. My husband apologized for the mistake. As the items were getting bagged, I noticed that the checker was basically putting down our glass bottled items hard into the bag to where you can hear the "clink" noise. I let it be but then I saw the employee that was bagging took the bag and dropped it a little below mid air into the basket. I'm not sure if this has happened to other customers before because why would an employee feel comfortable doing that in the first place knowing that this item can break. I did not appreciate this behavior just because we got into the wrong checkout line. I understand if they may have been upset but why take it out on our items that are fragile. Maybe that's not the case, but that's how we took it. On our receipt, the cashier name shows Amber and the bagger's name was either Cristee or Cristine I didn't quite catch the name tag.

Desired outcome: Just make employees aware this type of behavior is unacceptable

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10:16 am EDT

H-E-B Political

Since H‑E‑B was so quick to jump on the boycott "My Pillow" products why are earth do they continue to sell Ben & Jerry's Ice Cream? I am not Jewish but I support my Jewish friend and neighbors. They should not have to be subjected to products manufactured by a boastful arrogant anti-Israeli company. Ideally H‑E‑B would stay completely out of political issues but unfortunately senior management has chosen to do otherwise.

Desired outcome: Remove Ben & Jerry’s ice from your stores

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1:38 pm EDT

H-E-B The store

Ok, so our store service has gone rapidly down hill. It is not the employees but the management of the overall store. Our HEB has outgrown its location. Parking is a mess, not enough handicap parking, the parking lot bleeds into the gas station further creating a traffic havoc. It is so bad that we have to use Walmart.

Another complaint is stocking of foods. This store runs out of most products and does not maintain good stocking principals.

Desired outcome: New store

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H-E-B In-depth Review

Overview: H-E-B is a renowned grocery store chain that has been serving customers for several decades. With a strong presence in the industry, H-E-B offers a wide range of products to meet the diverse needs of its customers.

Product Range: H-E-B boasts an extensive product range that caters to various categories. From fresh produce to pantry staples, customers can find everything they need under one roof. The variety of products available ensures that customers have ample choices to suit their preferences. Moreover, H-E-B is known for its commitment to quality and freshness, ensuring that customers receive the best products.

Pricing: H-E-B's pricing strategy is commendable, offering competitive prices that provide value for money. When compared to its competitors, H-E-B often stands out with its reasonable prices. Customers can enjoy affordable shopping without compromising on quality.

Customer Service: H-E-B excels in customer service, providing exceptional support to its customers. The availability and responsiveness of their customer support team are commendable, ensuring that customers' inquiries and complaints are addressed promptly. H-E-B goes the extra mile to assist customers, making their shopping experience hassle-free.

Online Shopping Experience: H-E-B's website is user-friendly, making online shopping a breeze. The website's easy navigation and search functionality allow customers to find their desired products quickly. Additionally, H-E-B offers convenient online ordering and delivery options, ensuring that customers can shop from the comfort of their homes.

Store Experience: H-E-B stores provide a pleasant shopping environment. The stores are well-maintained, clean, and organized, making it easy for customers to find the items they need. The availability of products is consistently maintained, ensuring that customers can rely on H-E-B for their grocery needs.

Promotions and Discounts: H-E-B offers enticing promotional offers and discounts to its customers. The frequency and variety of promotions are impressive, allowing customers to save money on their purchases. Additionally, H-E-B's loyalty programs are effective in rewarding customers for their continued support.

Community Involvement: H-E-B actively participates in the local community, demonstrating its commitment to making a positive impact. Through charitable initiatives and partnerships, H-E-B contributes to social causes, supporting the community it serves.

Sustainability: H-E-B is dedicated to sustainability, taking steps to reduce its environmental impact. The company implements eco-friendly practices and offers a range of sustainable products, ensuring that customers can make environmentally conscious choices while shopping.

Overall Experience: My overall experience with H-E-B has been exceptional. The wide range of products, reasonable prices, and excellent customer service make it a top choice for grocery shopping. The store's commitment to the community and sustainability further adds to its appeal. However, it would be beneficial if H-E-B expands its online delivery options to reach more customers. I highly recommend H-E-B to potential customers looking for a reliable and customer-centric grocery store.

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