CB Grocery Stores and Market H-E-B Complaints #42-61

H-E-B review: HEB Jones Road personnel and checkout person Cooper

John Whiting of College Station, US

May 13, 2023 9:09 am UTC

Employees don't know where many products are, send me across the length of the store to an aisle that doesn't exist based on them looking it up on there HEB device, and the product is not there, then when I mention this to the cashier, he says nothing, I explain that an apology for my problems would be nice and he tells me he is not going to do that. His name is Cooper. I spend a LOT of money there. You're company is on the cusp of losing my business.

Desired outcome: I would appreciate a response, since none was forthcoming at the store from a real person.

Keywords:

aisle apology business cashier employees heb device problems product products store

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