H-E-B

The reward card is being stopped in favor of a phone app. This is particularly unfair to the older generation who don't even have a "smart" phone need to run this app.

The older generation use flip phones if they use a cell phone at all. They don't have the patience to learn the technology required to use a smart phone and the apps that companies are trying to force down our throats.

Please rethink you stand and continue the use of the reward card... or you could offer to buy anyone over 70 a smart phone and teach them how to use your app. You would also need to pay their monthly fees.

Early evening Friday about 6 I was in line with 8 cars in front of me. Took 1 hour 20 minutes to get to window. Clerk says I'll have to pick it up tomorrow.
My doctor had sent them the prescription that morning. I explained to her that I am 77 years old, live in a neighboring town and needed it tonight. After telling me they had to wait until tomorrow to get medicine she tells me if I can wait 30 more minutes she will have it ready for me. So medicine was there. This is second time this week that the same thing has happened. She had no concern that it was going to work a hardship on me to come tomorrow. No fellow feeling at all. I love HEB but I will take my prescriptions to another store.
Thank you for listening.
My name is Karen Sohns [protected]