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1.2 500 Reviews

H-E-B Complaints Summary

29 Resolved
469 Unresolved
Our verdict: If considering services from H-E-B with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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H-E-B reviews & complaints 500

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R
8:38 am EDT

H-E-B Spoiled Food

Lately I've noticed that my nearest HEB (I-35 & 3009) has spoiled food. I've been shopping there for more than 20 years. Usually there's no issue. It seems like the meat/fish depts are selling meats and fish that are old/spoiled. I opened one package of tripas that was so bad that the odor instantly made me want to hurl. I had to refreeze it in double zip lock bags until trash day. I purchased a pound of Mahi Mahi three weeks ago and it was bad. Also the fruit and vegetable dept has the same issue. I purchased some mushrooms that were spoiled last week. Two weeks ago I purchased some grapes that were already had some sort of moss/mold on them. These issues have just started happening over the past month or two. Even the bread is not as fresh anymore. Something has changed. I dont trust anything I buy from there anymore. I'm finding myself really checking everything closely now. It's kind of sad. Did management change? Did HEB change its quality policies?

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M
6:43 pm EDT

H-E-B Check writing

HEB does not accept my check writing. I need to be able to write checks to buy groceries.

Desired outcome: I would like access to write checks to HEB to buy groceries. HEB has a block on my Texas ID #[protected]. Please remove block on my Texas ID.

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2:09 pm EDT

H-E-B H.E.B. Wavy Potatoe Chips Original, Party Size

I have been buying HEB Wavy Potato Chips for the past five years (FM1488 store) and purchase at least 2 bags every week.

I find the HEB handling lacks attention to the care each bag receives as most packages have at least 1/4 of the volume of chips in minute pieces, not big enough to use with a dip and too small to put in a bowl as finger food.

Currant package - 07 Jul22, 07 Jul.22. 21.03L8R

Desired outcome: Talk to your supplier or correct the HEB handling of the product

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8:57 pm EDT

H-E-B Grocery bags heavy and all groceries mixed with meats and cans

Today at around 10:15 a.m. i purchased groceries at local Mercedes HEB. When i start loading my groceries into the trunk of my car i notice groceries were just tossed into bags and bags were extra heavy. Bags of groceries had meats together with canned food, so i called local HEB and spoke to Brandon i guess assistant manager. I asked him do you all train your sackers. Brandon said "they see a video". I told Brandon your sacker doesn't seem to have pride in the work he is doing. I spoke to others who shop at same HEB and they tell me the same thing happens to them where groceries are all mixed from meats with cans and gm items. Next time i see a sacker sack my groceries this way i am going to have a manager come and re-sack my groceries correctly. I took pictures of the way groceries were sacked. Can you imagine an elderly person unable to carry bags into their house because of the way they are sacked. I worked at HEB before i worked at another job where i worked for 30 yrs and retired. I know that sackers hands training and not by some video. Oh and those new tables where we place groceries on look way too high for a short person to place their groceries on. I had an elderly lady behind me having trouble placing groceries on the belt of table. Did you all even think of how this high table would affect our elderly short persons? Oh and i told manager Brandon i was going to complain to corporate he was like yes for me to report it. Brandon said it with attitude. It's sad that this is our only grocery store in Mercedes. If there was another grocery store i wouldn't go to HEB. Also cashiers and managers do not count change back to customer. Cashier Eloy is about the only one that counts your change back. When i worked for HEB i took pride in the work i did for HEB. I do have pictures of groceries bagged but i had trouble adding them.

Desired outcome: Please re train your sackers and cashiers.

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7:12 am EDT

H-E-B Angel Sweet Cherry Tomatoes

The last couple of packages of these tomatoes that I have bought contained molded tomatoes and tomatoes with flaws such that I did not deem them acceptable to eat. The quality control for this product seems lacking. One cannot see these flaws through the packaging when making the purchase.

See attached 3 photos with package details. These were purchased at the

H EB in Rockport TX during the week of May 16

Desired outcome: Better quality control on product

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2:57 pm EDT

H-E-B Check out service at the Harlingen Morgan Ave. Store

April 19, 2022 1:10 PM

Today and most days your Checkers are in to big of a hurry to scan an item.

I put my items on the belt so that the heavier items are upfront and the lighter more crushables items are usually last. They don't respect that order. I ask the checker to put some item in a bag ASAP to get them off the belt, especially meat/chicken. Most of the time they just chunk the items down the belt as if they are in a time event. They have no respect for my items.

What I want is to bag my own groceries but pay by check, so the self checking won't solve the problem. I thought about buying some, checking out and returning from my car for more, but in South Texas it's too hot to leave stuff in the car.

Just a little help (training is needed). There are two other HEB's in town, I prefer this stores layout. And then there is Walmart.

Desired outcome: Just a little more checker training is needed.

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8:34 pm EDT

H-E-B General store #22/106

HEB store at 1015 S WW White Road. This is the dirtiest HEB store. The baskets are filthy, the floors are filthy, and the parking lot is filthy.

There is not enough parking, to many designated for customer pickup.

And some of your employees need more training. This week I had to park far away from the entrance. After I placed my groceries in my car and was enroute to return my basket--an employee was returning THREE baskets. I asked him if I could give him my basket to return, his answer was NO. Was that great customer service? NOT

This is a small store. HEB has smaller and larger stores that are Clean and has COURTEOUS employees. Can we have a store that provides these amenities?

Is this store a training store? Where employees train before being assigned to a permanent store?

Desired outcome: I'd appreciate a response. Clean this store inside and outside. Provide more training to employees. My email: [protected]@yahoo.com

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8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

H-E-B Removal of product and change in pricing of replacement

"YOUR" HEB in N. New Braunfels has stopped bottling Lime Juice in the Produce Dept. You were supplying us with Pint & Quart sizes. Pints sold for $3.98 after a couple of up charges on your part at a cost of $0.24875/oz. UPC code [protected]. You have replaced that product with "Fresh-Squeezed by Fresh 35TM, distributed by Buda Juice, Dallas, Tx in a 12oz bottle for $5.13. That's $0.4275/oz! That's about a 58% increase in price. Do the math. If you can fresh squeeze oranges, lemons, and just about any other fruit, why would you stop squeezing limes?

Desired outcome: I want my HEB fresh squeezed lime juice back in quarts and pints.

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1:05 pm EDT

H-E-B HEB Reward Card

The reward card is being stopped in favor of a phone app. This is particularly unfair to the older generation who don't even have a "smart" phone need to run this app.

The older generation use flip phones if they use a cell phone at all. They don't have the patience to learn the technology required to use a smart phone and the apps that companies are trying to force down our throats.

Please rethink you stand and continue the use of the reward card... or you could offer to buy anyone over 70 a smart phone and teach them how to use your app. You would also need to pay their monthly fees.

Desired outcome: Return of the use of the Rewards Card.

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7:14 pm EDT

H-E-B Kosher options

I find it deeply offensive that the Hispanic population is heavily catered to while the Jewish population of the Midland Texas area has zero representation and few kosher options - not even during Passover.

While I'm certain that my contribution to your bottom line is of little consideration, My family will shop at Market Street where they aren't Nazis and don't hate Jewish people.

Desired outcome: Provide more kosher options Jewish food selections.

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3:41 pm EDT
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H-E-B Cashier at H-E-B Cross Creek

The whole nice and good shopping experience was ruined by the cashier. I have shopped at this H-E-B since it first opened, and I will not be coming back again. Cashiers have a very important role to the store. As a customer I cannot accept a worker who is rude, yelling at customer, and giving customer a hard time at checkout instead of helping. Is that how H-E-B trains your employees? No greeting, yelling, and slamming back at the customer.

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9:50 pm EDT

H-E-B "express" lanes

This evening 3/16/22, I stopped at the HEB on Bandera and 410 around 7 pm. The following problem occurs nearly every single time I go to the store. People who very obviously have more than 15 items, casually stroll up to the "15 items or less" express check out, and the cashiers literally never politely inform them that: "This lane is 15 items or less." Today, a new record was set as a man with a basket literally filled with dozens of bags overfilled w avocados (individually counted) rolled up to the express and the cashier said nothing. I understand that they do not wish to anger any such individuals, yet they never consider how that angers all the people inback of them whose time is now wasted.

Desired outcome: Please inform HEB to change this practice.

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3:55 pm EDT
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H-E-B Discrimination in hiring process

I did an interview for HEB in 2013 for the position of executive protection agent.

They wanted to give me the job, but unfortunately, I was obligated to work overseas, and they knew about this and if within 90 days I did not get the call I would be released from obligation with that company but during the interview that night i got the call to work overseas and I informed them about this and had not issues with it.

from 2017 to now I apply for executive protection agent to protection officer to lowest level security guard.

for executive protection they reject me within 1 to 3 days and for protection officer do interview and come back for interview and question of over seas comes up and then turn me down, for the lowest security guard job I was told we don't want to hire you because we fear you will jump boat for high paying gig overseas.

Desired outcome: Want the job of executive protection agent

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5:32 pm EST
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H-E-B Pharmacy

I called to do a prepay for my prescriptions and waited on hold for about 20 min. I was there 35 min later. She said it wasn’t ready then turned to her coworker and told her that she told me it would be 45 min. So she proceeded to help everyone else and made sure that I waited the whole 45 min. It was 44 min later when she handed me the RXs.

Desired outcome: Sandra was the employees name. I would like it if the employees wouldn’t be so rude. This hasn’t been the first time they’ve been mean.

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12:22 pm EST
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H-E-B Product

On 02/18/22 I purchased your TEXAS STYLE HEB REFRIED CHARRO BEAN. We had them for dinner last night. Unfortunately, while eating my daughter bit down on something that poked the inside of her mouth. She screamed and spit it out onto her plate to see what it was. It looks like some sort of thorn from a tree! It was small and round with two short thorns. I took a look at her mouth and from what I can tell she will be alright. I don't know how that sort of thing could happen. I'm just relieved that this thorn wasn't swallowed. We do purchase this particular brand of beans quite a bit so I'm hoping this doesn't happen too often.

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8:00 pm EST

H-E-B Mandatory masks on employees

Last week I was shopping in your Santa Fe, TX location, and I noticed masks on all employees. I asked an employee if they were required to wear them, and she said they were.

I'm sure your employees would be much happier given the option of wearing a mask or not. As a registered nurse, I can tell you they don't do anything but stop spit. Please stop bowing down to the politicians, and ignorant public, and let your employees be free to choose.

Desired outcome: I want to see unmuzzled employees.

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Just Disgusting
Manchaca, US
Feb 26, 2022 7:18 pm EST

I agree, no mask mandate.

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9:57 am EST
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H-E-B Butcher's bones, smoked ham bones

I purchased two of these chew bones for my dogs yesterday (2/8/2002) at the HEB in Alice.

I will be the first to admit I didn't read the small print on the packaging. I naively assumed that a product offered in the dog chew department would be safe for my dogs. I have never purchased a bone like this and never expected negative repercussions from providing them to my dogs.

Bottom line is the larger dog was up all night throwing up sharp bone shards. The smaller dog doesn't appear to have consumed the bone as aggressively and hopefully will not have a delayed reaction.

It appears there will be no long-term harm, but that remains to be seen.

I accept all responsibility for providing an inappropriate product to my dogs and for being negligent in not reading the label. I never assumed I would need to read the label of what I assumed to be a dog safe product.

I am writing to encourage you to discontinue the sale of this or similar products as I imagine I am not the only person who has made the same assumption about these products and didn't read the label.

Desired outcome: Acknowledgement of this letter and discontinued sale of this and other similar products

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5:55 pm EST

H-E-B My child's transition hormones and medications

I have lived in Texas for nearly 30 years in this area having served at Fort Hood and FSH multiple times and retiring here. MY adult child is a transitioning Trans woman and the HEB pharmacy in Belton has acted unethically and discriminatorily now for the second time. My child was notified that her meds were ready, so she drove the 15 miles to the store, only to be told that "oh, the syringes aren't here". So she was notified the next day that they were available, so she drove for a second time, the 15 miles, to be sent away. She provided the accurate name on the prescription but the woman, a young Hispanic woman with short hair, told her to come back the next day because they weren't there. She came home very upset and hurt to be treated with complete disregard and dishonesty. I called the Pharmacy and spoke to a Pharmacist who was very rude, saying, "she should have given the right name"... but, SHE DID. Now she is afraid to go back, and stopping these medications suddenly can be very dangerous. I told her NOT to use the HEB pharmacy at Belton ever again, but they still need to fill this prescription. They need to apologize for the treatment of this very intelligent and wonderful human being, who happens to be transitioning, her God-given right.

Desired outcome: Proper service and an apology.

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Tommy Schultz
, US
Sep 04, 2022 3:03 pm EDT

Now there’s no salad!

J
J
Just Disgusting
Manchaca, US
Feb 26, 2022 8:11 pm EST

My complaint has to do with HEB meal simple cranberry pecan turkey salad. I purchased a package cranberry 1pecan turkey salad on 2/23/22, packed on the same day. Every second or third bite had bits of gristle or bone. which is bad because I really enjoy this product but not if I can't take a bite without spiting out chunks of gristle or bone.

Please instruct your workers to be more careful when grinding or chopping the meat for this product. Maybe not for me since it will be awhile before I spend 7 to 8 dollars for this turkey salad I could make for myself.

attached photos show chunks from just a few bites with crackers.

Thank you,

JD Upshaw

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B
1:25 am EST

H-E-B What kind of quality food are you selling these days?

SLIME DELI MEAT, MODLY BREAD I pulled our H E B brand veggie lasagna out of the oven, pealed back plastic, my eyes couldn't recognize the substance which tastes like medicine. The H E B brand sausage balls, SERIOUSLY? What are the gray mystery meat are Sausage balls made of? Your pre packaged Swiss cheese is so processed, its dried yellow squares that literally have a no taste. I no longer desire the taste of food at the low cost of $700 per month. Please use our non working app and website for our curb side service. Never Again H E B.

Desired outcome: Throw out deli products if it's bad. Would you feed it to your dog?

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11:41 am EST

H-E-B Quality of product

The HEB Taco shells yellow corn 12 count are not made evenly . I have to buy two boxes to get 8 tacos that are made right. Unfortunately, I thought it was just a bad batch, but everytime I buy them it's the same problem. This is just a FYI for quality control to resolve, because I love the HEB taco shell product and I buy them on my bi-weekly shopping cart.

Desired outcome: A better product for loyal HEB customers

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H-E-B In-depth Review

Overview: H-E-B is a renowned grocery store chain that has been serving customers for several decades. With a strong presence in the industry, H-E-B offers a wide range of products to meet the diverse needs of its customers.

Product Range: H-E-B boasts an extensive product range that caters to various categories. From fresh produce to pantry staples, customers can find everything they need under one roof. The variety of products available ensures that customers have ample choices to suit their preferences. Moreover, H-E-B is known for its commitment to quality and freshness, ensuring that customers receive the best products.

Pricing: H-E-B's pricing strategy is commendable, offering competitive prices that provide value for money. When compared to its competitors, H-E-B often stands out with its reasonable prices. Customers can enjoy affordable shopping without compromising on quality.

Customer Service: H-E-B excels in customer service, providing exceptional support to its customers. The availability and responsiveness of their customer support team are commendable, ensuring that customers' inquiries and complaints are addressed promptly. H-E-B goes the extra mile to assist customers, making their shopping experience hassle-free.

Online Shopping Experience: H-E-B's website is user-friendly, making online shopping a breeze. The website's easy navigation and search functionality allow customers to find their desired products quickly. Additionally, H-E-B offers convenient online ordering and delivery options, ensuring that customers can shop from the comfort of their homes.

Store Experience: H-E-B stores provide a pleasant shopping environment. The stores are well-maintained, clean, and organized, making it easy for customers to find the items they need. The availability of products is consistently maintained, ensuring that customers can rely on H-E-B for their grocery needs.

Promotions and Discounts: H-E-B offers enticing promotional offers and discounts to its customers. The frequency and variety of promotions are impressive, allowing customers to save money on their purchases. Additionally, H-E-B's loyalty programs are effective in rewarding customers for their continued support.

Community Involvement: H-E-B actively participates in the local community, demonstrating its commitment to making a positive impact. Through charitable initiatives and partnerships, H-E-B contributes to social causes, supporting the community it serves.

Sustainability: H-E-B is dedicated to sustainability, taking steps to reduce its environmental impact. The company implements eco-friendly practices and offers a range of sustainable products, ensuring that customers can make environmentally conscious choices while shopping.

Overall Experience: My overall experience with H-E-B has been exceptional. The wide range of products, reasonable prices, and excellent customer service make it a top choice for grocery shopping. The store's commitment to the community and sustainability further adds to its appeal. However, it would be beneficial if H-E-B expands its online delivery options to reach more customers. I highly recommend H-E-B to potential customers looking for a reliable and customer-centric grocery store.

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