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Customer Service

+1 210 938 8357 (San Antonio, Texas)
+1 800 432 3113 (Outside of San Antonio)
River Annex Compliance Building, 646 S. Flores Street
San Antonio, Texas
United States - 78204
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

Complaints & Reviews

life threatened in parking

I was verbally assaulted and my life was threatened in the parking lot of heb at wilcrest and westheimer in front of a security guard while holding my 2 year old son. The security guard did nothing!!. When I left the store, I found that the unstable "woman" that harrassed me had damaged my property by keying my truck.

Calls to the store manager resulted in being told, that essentially, the sercurity cameras were non-operational and that the security office had lied about where he was. Calls to the corporate office were directed to a customer service agent who kept stating she would make sure my complaint was documented "in the report" although I specifically requested to speak to a corporate officer. I guess heb cares very little for the safety of their customers.

Attention mothers with children, park and shop at your own risk - do not rely on their so-called security officers to be on the look out for your safety.

  • Si
    singledad101 Oct 30, 2010

    Were you actually assaulted in any way? (And HEB clearly posts signs saying that any damage to your car is not their responsibility, thus making it a park at your own risk situation.) Those security guards can't do much about someone talking to you in the parking lot. What did you expect him to do, come in and arbitrate the discussion?

    0 Votes
  • In
    InTeRcEpT Jan 08, 2011

    However Security Giards in general do not get paid enough to put there life at risk or get into the midlle of something they are paid enough to ride around and just for show so people will think twice. When it comes down to it unless you have a Paul Blart (Mall Cop) You are not going to get any help from a security guard thats what Police are for to serve and protect even though They would rather just jump to get to kick someone in the head or show off there force, good luch in that department as well!

    1 Votes

life threatened in parking lot

I was verbally assaulted and my life was threatened in the parking lot of heb at wilcrest and westheimer in front of a security guard while holding my 2 year old son. The security guard did nothing!!. When I left the store, I found that the unstable "woman" that harrassed me had damaged my property by keying my truck. Calls to the store manager resulted in being told, that essentially, the sercurity cameras were non-operational and that the security office had lied about where he was. Calls to the corporate office were directed to a customer service agent who kept stating she would make sure my complaint was documented "in the report" although I specifically requested to speak to a corporate officer. I guess heb cares very little for the safety of their customers. Attention mothers with children, park and shop at your own risk - do not rely on their so-called security officers to be on the look out for your safety.

Resolved horrible pharmacy

The pharmacy at the heb in pflugerville located at pecan and 685 has absolutely no sense of urgency, or...

management

My boyfriend and I have both been working at this store for over 5 years each. Every manager there knows that...

high price for coffee

I can't believe the price they charge for 6 to 8 oz. Coffee at h-e-b. It cost dollar and sum change. But...

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Resolved heb managment & staff

02/25/10 I went into the HEB at 2660 Fountain View Dr, Houston, TX 77057. There was a red sign posted above the Hormel Party Trays that they were buy one get one. There were no yellow coupons. The cashier refused to give me the advertized buy one get one. I asked for a manager. a store manager Z not only refused to honor the promotion she brought a totally different product (hot Hormel, not a turkey & ham & cheese party tray) and tried to tell me this other brand item - non party tray items (I believe it was crackers and cheese) was the same as a Hormel party tray item. I did not appreciate her refusal to honor her store's promotion nor the dishonesty of pretending that I was speaking about a totally different product and brand. I showed her the red sign that clearly stated it was for the Hormel party tray with turkey and ham and cheddar and Colby cheese. Still refusing to honor the promotion she went to a lady named A, no badge, wearing a hoodie with hands in her pocked that Z claimed was the head manager of the store. Amanda kept saying she wasn't working now, she just came into talk. She continued to refuse to honor the store promotion. She argued with me and spoke ugly to me until she finally honored it and rung me up. She didn't give me a receipt. A man came, B, who said he was the head manager of the store. He said A is a salary employee and therefore she works when she wants and she had come in but then wasn't feeling well and decided to go home. Well Amanda had already stated eight times that she had only come in to talk and was now going home. She didn’t' say anything about being sick. It took 30 minutes and I had to speak to all these different managers to get a promotion they were running honored. The head manager B or the man who claimed he was the head manager said there were no yellow coupons the product rings up as buy one get one. I had to go through so much to buy a meat and cheese tray at a promotional price they clearly advertised right in the store and no one thought there was anything wrong with the cashier and the two managers’ refusal to honor the promotion. If you don't want to be yelled at and have managers refuse to honor their promotions when buying groceries then don't go to this HEB. I contacted the corporte office and they stand behind what occured.

  • Do
    Don'ttouchthat123 Jun 25, 2010

    I'm ashamed to say I no longer go to a particular HEB. My son refused to listen to me and decided he would work anyway with a staph infection on his chest and butt. Needless to say, I recommend washing everything you get in a grocery store.

    0 Votes

on line coupons

I went to heb today and too my surpise they no longer accept printed on line coupons. I asked why, an...

Resolved horrible customer management

I ordered a birthday cake for my mom and picked it up on 1/9/10 at 2:30pm CT at the HEB on 201 N FM 685 in Pflugerville, TX.
When I picked it up, the lady in the bakery department was quite anxious about me opening the box and looking at the cake, saying why are you opening it, don’t open it. I thought her behavior was strange, but it didn’t dawn on me until I got home why she was acting like that. It was not only lopsided, but it was not made the way I asked for. The guy in the bakery explained that if they feel there is too much buttercream frosting on it, they would add Elite frosting to even out the taste, without even asking the customer!!! In my case the entire cake was done in Elite. I called back to notify them of this and was treated like trash by the day manager Steve. For no reason at all, he voiced out loud in front of everyone that he would not give me a refund so that I could go elsewhere for another cake. Without even allowing me to speak, he rudely informed me that I would either need to keep the original cake or have them remake it. Then he refused to even acknowledge that the cake was even made incorrectly. I asked him to try it and he just kept saying I was wrong, ordered the guy in bakery to remake it and then very rudely walked away. He wouldn’t even let me say anything; I was left speechless by this manager’s attitude and behavior!! The guy in the bakery department was not adept at decorating cakes as the lettering was all crooked and the flowers were haphazardly added onto the corners in a nonprofessional manner. I was afraid of this and that is why I asked the manager Steve for a refund so that I could purchase the cake elsewhere. I could understand if I went in the store acting like a crazy lady making demands, but I didn’t do or even have a chance to say anything like that. We shop at this store all the time, making a scene was the last thing I would have ever done. Just weeks before this, my mom and I even stood up for this manager as another customer was yelling at him and we felt bad for him. He was so nice and acted very grateful that night. His terrible attitude towards me would explain why he has so many problems with his customers; he is very rude and unprofessional to say the least!! I would just like to know what I did to receive this type of behavior and attitude from this manager. It was all very strange and bizarre as was witnessed by many other customers who felt the same way. An explanation and apology is in order by this manager who was obviously having a very bad day and took it out on me and who knows how many other customers he has done this to. He single handedly put a damper on this special day for everyone in our family who was all disappointed by the actions of this store and especially the manager Steve. It seems that if anything is amiss with anything you buy at this store, you are just stuck with it, you certainly cannot expect any type of resolution from the management and that is sad as this was the last good HEB left in our neighborhood.

Resolved rude employees

I was at the self check out after work, I had never used it before . The computer kept telling me to place...

1 comment Bee Cave Other

Resolved harassing for parking in handicapped when disabled

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Resolved double pulling money from checking account

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