Complaints & Reviews

Resolved manager problems

I was treated and talked to like i was an idiot by an condescending manager . I was looking to talk about...

Resolved stupid sale people

Don't buy at Guitar Center! I bought a DW 5000 series bass drum pedal from the Guitar Center in Ft...

online order β€” poor/damaged & repaired guitar sold as new

I purchased a new guitar from their online store and when it arrived it was obviously a previously damaged and repaired item. The body of the guitar had been dropped, filled in and then painted over with matching paint. I sent it back promptly using their return process and have yet to receive a replacement. Customer service keeps telling me it is in the system and I will be notified when they ship.

If you shop, I would suggest a visit to their store versus going online. Their online business is not as responsive as the local store and if you deal with them online you can't work with the local store to resolve an issue. That is just dumb as a business practice.

  • Sp
    Spock2112 Oct 09, 2009

    Jeez now I'm worried about an order online I placed for a new gibson LP. I placed the order on Thursday and asked forovernight shipping and was told "no problem, you will have it next day." Now I am told that there is a 24 hour hold for verification and won't get the guitar until monday yet am still getting dinged for the overnight shipping charge. I just hope I do not get a "used guitar" when I should be getting a new one. I'm not dealing with this company again, I'll go out of my way to shop local mom 'n pop shops instead.

    0 Votes
  • Wa
    Wald0 Mar 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    If they jack you around, send it back and place a hold on your card. I dealt with the local Atlanta store and figured the online would just be an extension of that service. Not so, they acted like they didn't know me when I told em I bought it online.

    I hope your LP works out either way...would like one myself.

    0 Votes
  • La
    landavis Jul 30, 2011

    Just ordered a new amp and recived a used, and I mean used. Have not returned yet, I will let you know how that goes.

    0 Votes

Total Idiots

I called the East Brunswick NJ Guitar Center Sunday 8/23/2009 in the early afternoon to order a used guitar...

Resolved avoid them

Ok well after deciding to expand my ddrum amx kit by adding a kick drum... I wanted the blue burst 22x20...

I call in they said it was in stock, being A SUNDAY they said it would ship tomorrow (monday)... so I called in monday night to confirm because I recieved no email.. they said what they always say. (yea there was a problem today in the warehouse). any ways they said it will be shipped out tuesday.. LOL nope.. and they used they same thing about warehouse problems.. then wednesday around 3p. m. I get a BACKORDER NOTICE so I call tell them they've been telling me it will ship out the next day so they give me a 20 dollar credit and next day air shipping!!! great right (wrong) they said thursday it will ship out because of the shipping choice nope they shipping it on friday... the billing info I come to find out was shipped on wednesday... wow I don't know who they have answering there phones and working there warehouse but i'm gonna say there all #ed... not to menchin I got one guy on the phone who told me that there product specialist know nothing about musicial equipment!!! he told me this and I was blow away so remember that when you order from them and they recommend a certant product lol. haha. anyways... it is monday the 12th my delivery date for this kick drum that will probably show up a zildjian t sirt and a note say gottcha!!! so I guess we will see but my advice to you is stay away from guitar center... AND MUSICIANS FRIEND ran by the same company and did this same crap to me a week before I ordered to blue toms they sent a red one and orange one so avoid but.

  • Gu
    Guitar Center Bob Aug 20, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Dear WalJ009,

    I'm Bob, over at Guitar Center, and first I want to say how disappointed I was to see this complaint and discover how poorly we'd served you on your recent kick-drum order. You have my personal apology and our commitment to straighten it out.

    We've been searching through our customer records to locate your order but don't have enough information at the moment. Please contact us at the following email address: [email protected] We have one of our top customer service specialists on standby to handle your complaint and turn this transaction around.

    Based on your observations concerning the successive shipping delays and the inconsistent information from our customer service staff, we're reviewing the warehouse and call center systems to see where the lack of coordination may have arisen. In recent months we've adopted a "perfect order" expectation for our relatively new, modern warehouse. Your order experience was way imperfect by any standards, so it really has us scrambling to locate the glitch.

    As for our product experts, I can only say that we spend huge bucks on product training, much of it conducted by the vendors who actually make the gear you want. Plus, we hire musicians at every opportunity. We obviously failed to route your call to the correct group of representatives. In the future, just ask, and we can connect you to our technical support team for answers to any of your product-related questions.

    Again, please contact our customer specialists at [email protected], now and in the future. My goal is to have you feel confident in ordering from us again when you see the deal that's just too sweet to pass up. We'll get it right.

    Thanks for the feedback.

    Again, our sincere apologies,

    Bob (at

    0 Votes

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Resolved 1st Lied to about a Guitar I purchased

My complaint is, in may I went to guitar center and purchased a Fender Squire Affinity Strat with 3 sets of...

Resolved offers coupons, raises prices to compensate

I use Guitar Center regularly through thier website, and I'm always e-mailed "limited time" coupons and offers. Today I was sent a coupon for "Dad's and Grads Get 20% Off of Qualifying Merchandise". They give you a list of brand names that qualify when you go to the site. As I browsed, I noticed something wierd. I don't know if this applies to ALL of the couponed merchandise, but everything that I was interesed in possibly purchasing had been marked up in price. I price checked with and just to be sure, because thier web sites are almost always identical with prices. Also for example, I wantd to buy this half stack I found a few weeks ago that was $400. During the special coupon sale, it was listed at $500 before the 20% off coupon. That's only $20 off, not the $80 it would have been if they kept the price where it should be. So what's up Guitar Center?<br />
<br />
Also, if you cancel an order because after waiting a week you finally get a notice that your item is out of stock, make sure they add the balance back onto your card. Afterwards, make sure they refund the tax! Every time I had to cancel n order, they still charged me tax. I didn't know it either untill I did some digging.

  • I keep in mind when I or if I ever am ready to go looking for another bass. I remember when Guitar Center first open up in Chicago, IL I purchased a used Fender bass amp, half tube/transister. It is still working. But now it seems times have changed with the way everyone is doing buisness and I recently was out near by one of their stores in Minnesota but my mind told me to keep on truckin. I fill sadden for all the musicians that are filling like they are getting ripped off from this company. This is a lesson for all of us out here wanting to jam with others on our new equipment without having to go through these tough times and filling the pain of being cheated. Remember before you buy look for the best deal and read the fine print. Thanks for your commits as well, peace out.

    0 Votes

Resolved rip off return policy

Nude DJ, dude, what you describe in your response is a "same day return policy." Guitar Center sold a "30 day...

Resolved ripoff refund policy

The guitar center is a major ripoff store for refunds!!! Read the back of the receipt carefully!!! The...

Resolved customer service

Today, April 23rd, I called my local Guitar Center in Chattanooga to ask about a Digital Voice Recorder adapter cable. I'm a frequent shopper and former employee of the store.

My boyfriend I called to ask about a 1/8 inch cable unto USB. Once we were transferred over to Pro-Audio a man named "Jonathan" answered and we asked him about the cable. He started to laugh and say "Cmon man, what is this a joke?" and continued to be oblivious to the fact that we were good customers, and nothing else. We told him, "No, I need a cable" and he explained "Oh, no I don't think we have it". By the time my boyfriend hung up the phone, 'Jonathan' had been rude to us, disrespectful and displayed no customer service skills what-so-over. We were asking a legitimate question, and he had scoffed at us like we were so below 'his level'.

I don't think anyone deserves to be treated like this. Especially not two good customers (and former employees).

Congratulations, Guitar Center.

You just lost two more customers.

And I will be contacting Guitar Center corporate.

We'll be shopping at Humbucker Music and Picker's Exchange from now on. :)

  • Ja
    Jason Ewton Jul 14, 2010

    That's because 1/8" to usb doesn't exist. But I do agree that GC sucks. In fact, I was the other Assistant Manager at that store and I worked with Johnathan Mark.

    0 Votes

Resolved worst customer service

Bought a drum kit there. Found when replacing the coated batter heads the shells were delaminating. Brought...

Resolved its a con

Do not use this company/Outfit. I ordered an Epiphone dot 335 ($399) and a case ($80) by credit card. I got an email a few days later saying there was a 3 month backorder on the guitar but they have sent the case??? I mean what idiot in their right mind would send a guitar case without a guitar? Its all about getting your money!


Resolved awful company

Guitar center just wants to sell you *** guitars, they don't care about quality. All they want is money. They pay low wage dumb monkey turds to try to sell you a guitar, that is messed up.

Then they'll never admit they're mistake and try to convince you that nothing is wrong.

  • Gl
    glydian Mar 31, 2009

    Why does everyone think that poor quality has to do with the stores. You can buy a bad guitar anywhere. How many luthiers do you know. Are there enough of them to hire for every store.How many of these complaints are actually a stores fault. I can say that every guitar center employee is a musician. So if you like insulting music store employees then you like insulting musicians. Your also saying that your average musician can't tell if the instrument he has is a piece of junk.

    0 Votes
  • Gu
    guitarcenterisasham Aug 25, 2009

    I am sorry I have to agree that they only want the money. I know someone who works for the company and they are paid like waitresses! Some are scam artists who just steal and should work for the government or the IRS, since the company is owned by not a musician but Mitt Romney!!! Check it out on wickipedia under Guitar Center and Bain Financial! The real employees who have no clue that the company is a sham until boom! They receive their first commissions check and mind you they do want to help you find the best deal, they receive below minimum wage and the hours they work are deducted from their commissions. So you know how much these poor saps make. After taxes and their well lets just say they still live with Mom and Dad and still have no money to even buy the equipment from F...g Guitar Center after their commissions check, not even enough to by a power cord! Damn now you see why some of these guys either don't care, hoping to get fired, or just want to feel superior by taking your money! My thoughts are buy online and not from Guitar Center they may lure you into their store for more MONEY!

    0 Votes
  • Gc
    G.C.Sales. Oct 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Let me tell you as a Guitar Center employee myself. ( working in the guitar Department. ) That the quality of G.C.'s guitars are the same as any other shop. Sans custom shop guitars.
    That said, Guitar Center employees get paid sh*t. Minimum wage, plus commission. Now one might think that sounds like allot. But wait.. If your commissions = more than what they pay you in minimum wage, then before you see any money you have to pay back that minimum wage. (It's called working on a fade. ) The minimum wage is there incase you don't sell enough, you will never make less than minimum wage. Now, essentially what that means is by working at guitar center most employees ( unless you are in a major metropolitan city ) cost the company barely nothing. Many employees ( excluding myself ) will sell people only the guitars, amps etc... that make them the most in profit. In our store the guy who is always on top of the "ranker" sells people what he wants and not what they need or ask for. Do yourself a favor, do your own research, ask friends, other guitar players, etc... if you have only been playing a short while bring someone who has been playing guitar longer than you, to help guide you. And the best advise I can give you other than " shop with the local Mom and Pop stores " is don't let the Guitar Center clerk talk you into something else.

    0 Votes

Resolved terrible experience

Guitar center is a music store so you all who work there quit treating people like *** and trying to rip them off theres enough *** going on in this *** up planet and if a guitar is worth more then what ever in trade or so... them give that person credit on that and quit being and *** hole about it... that goes four all you courpret *** also... so help out every one that loves music and not money you are suppose to help music get better four us all so quit fooling around and get your *** together.

  • Valerie Sep 15, 2008

    I went to the Guitar Center store in Allen Park to buy a BC Rich Virgin. The asst mgr was the one who was helping me out, and he told me that they didn't have one at the store. He did, however, try to upsell me to a $600 used guitar. I explained to him that I was just starting out, wanted something cheaper, and was going to order the virgin from their website (their website had them in stock). He assured me that I didn't want to do that and that I should put an order in with him in case it came in damaged, had a defect, etc to make it easier to return. He gave me a runaround BS story as to how long it would take to come in (couple days, week) so I decided to go ahead and have him order it. BIG MISTAKE. First off, they made me pay IN FULL up front. Not really a big deal, but most places only require 10-20% down and the balance when the item arrives. Then I called them a week after placing the order to find out what the status was. After getting shuffled around on the phone to 5, yes 5, different employees, I learned that the asst mgr had placed my order with BC Rich themselves and that my order still had the "order received" status. Essentially that meant BC Rich got the order but hadn't done anything with it. I was also told that it could be up to six weeks before I got it! After the call, I immediately called up the guitar center website, ordered the guitar myself, and was assured that the guitar was in stock and would be at my door in less than a week! I then went back to guitar center, spoke to the mgr, and got a full refund on the special order. The mgr couldn't understand why the asst mgr didn't place the order for me through their website and couldn't believe that he put the order through the manufacturer when their own website had stock. I'll tell you exactly why - the person I dealt with had no interest in helping out a guy starting out on guitar. He wanted credit for the sale so he could get his commission on it. All I got out of the situation was a half a**ed "sorry" for my inconvenience and the asst mgr's incompetence. It would have been nice to get a 10% off voucher, a set of free strings, or even a free pick for God's sake for the aggravation! I'll never go back there for anything again. It's not worth having to deal with a**holes that don't care about what the customer needs, just how much they're going to spend.

    0 Votes
  • Gl
    glydian Mar 31, 2009

    I'm guessing you had something to trade in and you didn't receive enough money for it in trade. Everyone always thinks their stuff is worth a ton of money because frankly its their gear. Everyone is told ahead of time, your much better off selling it on ebay or craigslist. If you decided to do a trade after that statement you most likely wanted the gear that day. Nobody is trying to rip anyone off. If someone gives you 600 dollars for something worth 300 dollars I would say your ripping them off. In these crazy times of economic collapse people tend to blame stores for trying to stay open and survive. I'm sorry if I told you I'm going to cut your wage down to exactly what it costs to pay your rent and you'll have to come up with the rest of the money to live, you would be pissed. Try bartering anywhere else.. Hey Mr. surgeon whats my price on this open heart surgery. He would be pretty insulted.

    0 Votes

Resolved thieves

Shopping online via Guitar Center was one of the most horrid experiences I ever had. I ordered from them before a Tama 8-piece drum set with no problems about 3 weeks ago. However, the problem began when I ordered 2 kick pedals and a Roland kick trigger. What a disappointment.

At first, everything seemed ok. I ordered from them on a Thursday, and then they left me a message saying there was a problem verifying my order.

I called their customer service number to see what the problem was. According to their representative, she said that the bank put an access block on them and that I needed to call the bank. She then put the bank representative on the line.

When they asked me my account number, something smelled fishy to me. When I asked why they needed to my bank account number, the GC rep said that Guitar Center wanted to verify the information did their own stop on the order. This was not what they originally told me along with the fact that the bank rep was dialed for me as opposed to letting me dial them on my own kept saying "SCAM!" in my mind. After asking why a $500 order needed verifying when my card went through just fine for an order that costs well over a grand, they couldn't get their story straight. Eventually, I got tired of the BS and asked them to cancel the order.

To top it off, they actually had the audacity of attempting to charge me a $34 sales tax despite the fact that in order to be charged a sales tax, I'd have to purchase something in the first place. I checked with the bank before they can attempt to bill me and reported it as a fraudulent charge.

My friends, do NOT order anything online from Guitar Center unless you want to run the risk of getting ripped off by an unscrupulous employee. Either go to one of their stores or backorder want you need at a local shop.

  • Gl
    glydian Mar 31, 2009

    All orders go through verification unless the credit card is in a rep's hands. Thats not a scam, it's not policy, it's the law. Call the company who's logo is on your card (Visa, MC, Amex) and the credit bureau. Unless the card is swiped during the transaction the company is forced to verify the billing address and your identity. Plus it sounds like your bank (mine does it too), put a remote (moto) purchase block on your account. This is basically a forced protection that you can ask your bank to remove if you make purchases online or over the phone. Guitar Center doesn't steal your info.

    1 Votes
  • Dr
    Drum3matrix Jan 28, 2012

    Guitar center matches up name address and phone number on orders that get held up for flags. some flags are random. guitar center has so much fraud that they have to do this. it does not matter if the authorization went through or not if someone stole your card info the auth would still go through. this is just a big misunderstanding on your part. the reps at the call center have a high turn over rate so your always talking to someone who is new. why would the largest music company in the world worries about taking 35 dollars from you? This is the funniest post i have ever read!

    1 Votes