Guitar Center reviews and complaints 1
View all 87 complaintsGuitar Center - Rickenbacker 360 bait and switch pricing
Riza L (7/8/2022, 8:00:54 AM): Hello, I would be happy to help you today! What can I assist you with?
Riza L (7/8/2022, 8:01:24 AM): Thank you for chatting in Guitar Center, where we now provide online lessons. This is Riza, what can I get on order for you.
Alan (7/8/2022, 8:02:19 AM): Whats up with your pricing on the Rick 360 12-string. Google showing Guitar Center Price drop Was 2,549 Price drop to $979.99. You emailed 2999.00?
Riza L (7/8/2022, 8:02:45 AM): Checking
Riza L (7/8/2022, 8:03:55 AM): Price:Unit Price:
$2,999.00 before tax.
Alan (7/8/2022, 8:04:19 AM): Not what you are advertising
Alan (7/8/2022, 8:05:20 AM): Do a google search on the Rickenbacker 360 12-string and you will see you are advertising a price drop from$2549 to $979.99, links directly to this guitar?
Riza L (7/8/2022, 8:05:48 AM): No.
Alan (7/8/2022, 8:06:10 AM): yes can you do a google search?
Riza L (7/8/2022, 8:07:14 AM): Why? we have our on list of pricing here.
Riza L (7/8/2022, 8:07:54 AM): Actually we do not have price on the website.
Alan (7/8/2022, 8:08:20 AM): Because that is an invlated price and not what you are advertising with a link directly from to this guitar and this website
Riza L (7/8/2022, 8:08:41 AM): Th price is not indicated in the web as of the moment.
Alan (7/8/2022, 8:08:52 AM): You are advertising a price drop and linking to this site
Riza L (7/8/2022, 8:09:19 AM): Can you send the link with that price drop?
Alan (7/8/2022, 8:10:07 AM): do a google search as I stated above and you will see it with the price drop I described and it links directly to this guitar on your site.
Alan (7/8/2022, 8:11:00 AM): if you have and email address, I will sen you a screen shot if you don't have access to google?
Riza L (7/8/2022, 8:11:04 AM): I check it right now even sweet water haven't price yet.
Alan (7/8/2022, 8:12:01 AM): Did not say Sweetwater said Guitar Center and linked directly to your site and the guitar I have pulled up.
Alan (7/8/2022, 8:12:17 AM): Said Guitar Center and Price Drop
Riza L (7/8/2022, 8:13:19 AM): Okay please send here the link kindly copy and paste it here.
Riza L (7/8/2022, 8:13:44 AM): Because our link did not show that price drop,
Alan (7/8/2022, 8:14:51 AM): Google search showes the price drop at $949.99 Guitar Center, do you know how to do a Google search?
Riza L (7/8/2022, 8:15:56 AM): Yeah I google it but it did not pulled up.
Riza L (7/8/2022, 8:16:12 AM): Maybe that is a not a legit Guitar Center link.
Alan (7/8/2022, 8:16:48 AM): This looks like a bate and switch and false advertising, I will copy this chat and file a complaint as you are trying to elevate the price and you can't do a simple google search to verify. Must be legit as it goes directly to you website and the product.
Riza L (7/8/2022, 8:18:35 AM): I am trying to help you, since I search it from google it will not allow me to open that link of guitar center that has that price drop, If you don't mind kindly send the link here so that we can find out both, I apologize for not justifying the price drop as you said because we are basing on our system inventory./
Alan (7/8/2022, 8:19:57 AM): please elevate this to your supervisor and someone who can do a simple google search since your add is clearly on goolgle and links directly to your website and this product.
Riza L (7/8/2022, 8:20:39 AM): Thank you for reaching out, Please provide the full name including email address and telephone number, I will forward this to our Supervisor so that they can call you back.
Riza L (7/8/2022, 8:20:59 AM): You can send it here directly please.
Alan (7/8/2022, 8:21:32 AM): Give me an email address and I will send you a screen shot to your supervisor. My name and email address was on the quote that your sent me. Where is here, what is an email address?
Riza L (7/8/2022, 8:23:40 AM): I requested a photo in this chat box please paste the screen shot now.
Alan (7/8/2022, 8:23:51 AM): I will copy this thread and find the appropriate place to send it. Just want to note that you have done everything possible to avoid validating an Ad that Guitar Center clearly has posted with a Price Drop and tried to more than triple the price.
Riza L (7/8/2022, 8:25:53 AM): Will you have you right to that, I understand you, This conversation is recorded also.
Alan (7/8/2022, 8:26:25 AM): Screen shot posted with Guitar Center Price drop to $979.99. This add links directly to your web site and the product I have on this chat Rickenbacker 360 121-string black.
Riza L (7/8/2022, 8:27:16 AM): https://www.guitarcenter.com/Rickenbacker/12-String--Guitars.gc
Riza L (7/8/2022, 8:27:44 AM): Please click the link google has right now that is the legit link.
Alan (7/8/2022, 8:29:41 AM): You should be able to see the same Guitar Center add with a google search and verif the link directly back to your web site. As you can see you are advert
Alan (7/8/2022, 8:30:36 AM): You are clearly advertising this product on Google legit and it links directly to your website and you are trying to inflate the price
Riza L (7/8/2022, 8:30:50 AM): If I search at the google it will redirect me to this link https://www.guitarcenter.com/Rickenbacker/12-String--Guitars.gc.
Riza L (7/8/2022, 8:30:57 AM): Please click and check also.
Alan (7/8/2022, 8:32:11 AM): Google directs you to their feature adds as well which I sent you a screen site and you have a Price Drop on this procuct to $979.99 and I have provided you verification.
Riza L (7/8/2022, 8:33:52 AM): Everytime I google it re direct me to If I search at the google it will redirect me to this link https://www.guitarcenter.com/Rickenbacker/12-String--Guitars.gc.
Riza L (7/8/2022, 8:34:08 AM): Which has no price details posted.
Alan (7/8/2022, 8:36:15 AM): you contineue to avoid honoring your advertised price and we both know that when you do a google search on this prouct it does not send you to one link but send's multiple options which includes advertised best prices which I have provided a screen shot that Guitar Center Advertised with goole with a Price drop of 979.99.
Riza L (7/8/2022, 8:37:57 AM): Actually I am now seeking assistance for the link that you are saying, were on it right now can you wait for about 2 minutes?
Alan (7/8/2022, 8:38:10 AM): yes, Tks
Alan (7/8/2022, 8:39:48 AM): just type the following into the google search bar "rickenbacker 360 12 string" and you will see you advertisement
Riza L (7/8/2022, 8:40:40 AM): Rickenbacker has announced that it is no longer accepting orders from Guitar Center or its sister brand, Musician's Friend “at this time.”
As far as we know rickenbacker is no longer providing us products.
Alan (7/8/2022, 8:40:44 AM): your result will match the screen shot I sent you
Riza L (7/8/2022, 8:41:02 AM): That is why we can't open the link that you are saying.
Alan (7/8/2022, 8:41:59 AM): you are advertising this product and sent me an online quote for 2999.00 just a few minutes ago. and this is a Guitar Center add not Rick
Alan (7/8/2022, 8:42:27 AM): anyone with a computer can open the link I am saying
Alan (7/8/2022, 8:43:32 AM): Your quote says Item [protected] and you say you have qty of one available
Alan (7/8/2022, 8:44:16 AM): Sent me a link to add to the cart and buy at the invlated cost
Riza L (7/8/2022, 8:44:49 AM): System can't generate right now because we are not allowed.
Alan (7/8/2022, 8:46:40 AM): can you get someone on this chat that is allowed and can work your system and a computer because we both know that you have the item in stock for sale and offered it to me at $2999.00 and I have sent you validation of your Price Drop advertisement on this item for 979.00
Riza L (7/8/2022, 8:47:11 AM): Please provide the full name including email address and telephone number, I will forward this to our Supervisor so that they can call you back, I will forward your information to mu Supervisor so that they will call you.
Alan (7/8/2022, 8:48:19 AM): Alan Harvill 901.493.0067 [protected]@att.net. Check your price quote as I already provide this information and you sent me a price quote.
Riza L (7/8/2022, 8:49:09 AM): Thank you expect a call back anytime today.
Alan (7/8/2022, 8:50:42 AM): ok, will expect that they have viewed this chat record and verification document I sent prior to the call.
Desired outcome: Send email address and I will provide supporting documentation beyond chat as your form only allows Pics to be attached.
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