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resolved to the customer's satisfactionResolved Groupon — dining deals
resolved to the customer's satisfaction
I purchased a Groupon dining offer from a NYC restaurant. After several attempts to have a meal there, I gave up. Twice we drove into the city, which took over an hour (no one picked up the phone when we tried calling on our 2nd visit), the third time we called someone answered and said they were closed. I read on yelp this was a small restaurant, so I assumed they were too busy to pick up phones, but this was ridiculous! My Groupon expired, and when I emailed Groupon to complain, they responded with a patronizing apology followed with "the amount never expires." Yeah right, why would I waste more time, paying for the ridiculous tolls into NYC, gas, just to experience a restaurant that doesn't even pick up their phones? Well, I assumed since I am paying the full amount, and I'm not getting the Groupon deal, I can choose to use the amount I paid in any way I chose. Well, I was going to use it for take out, but groupon informs me the amount can only be applied to the originally terms of the deal. In my case it means I have to pay for 4people with a whole 3 course meal and drinks! Wow, what a scam! How many people have expired Groupons and even with applying the amount you paid it's still too costly to make it worth your visit. Instead I opted to lose the whole amount of what I paid for that "DEAL." Becareful!!