Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Bus and Rail Greyhound Lines
Greyhound Lines

Greyhound Lines review: Greyhound customer service employee & full reimbursement for day late travel

T
Author of the review
6:35 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally express my dissatisfaction with the customer service I received from Mary the Greyhound customer service assistant at the Dallas Bus Station at 9755 Harry Hines Blvd, 75220 location and file a formal complaint regarding this specific incident that occurred during my recent trip with Greyhound and to request a refund as a result of the experience with Greyhound Bus Lines. On the morning of Wednesday, 07 Jan 2026, I was scheduled to travel on bus number US1146 from Dallas, Texas to Tulsa, Oklahoma & then Tula, Oklahoma to Coffeyville, Kansas. During this trip, I experienced rude and unprofessional behavior from a Greyhound employee named Mary at the customer service desk at the Dallas location. When I asked a reasonable question regarding my itinerary ticket change, due to the several hour late arrivals of the previous bus from San Antonio, Texas, the employee responded in a disrespectful tone, dismissed my concern, and spoke to me in a manner that was inappropriate and unprofessional for Greyhound customer service. This behavior was witnessed by other passengers and caused unnecessary stress and discomfort which is disappointing given Greyhound's reputation as a major transportation provider. As a paying customer, because of this interaction, my travel experience was significantly negatively impacted. I did not feel respected or valued as a customer, and the situation detracted from what should have been a routine trip. I understand that employees may sometimes face challenging situations, but professionalism and clear communication should always be maintained when interacting with customers. I believe this level of service falls well below Greyhound's stated customer service standards. I am bringing this matter to your attention in hopes that it will be reviewed and addressed appropriately. Additional training and/or disciplinary action reinforcement of customer service standards could help prevent similar experiences in the future. I would appreciate knowing what steps Greyhound plans to take regarding this employee/issue. Due to the circumstances, I am requesting a full refund for this trip in the amount of $100.45, associated with confirmation number [protected]. I am not seeking reimbursement for out-of-pocket hotel expense that I incurred for all day & night stay in Dallas on 7 Jan 2026 due that Greyhound rescheduling my onward trip until the next day morning of 8 Jan 2026. I believe this is a reasonable resolution given the unprofessional conduct and the distress it caused. I appreciate your time in reviewing this matter and would welcome a response outlining how this issue will be addressed. I hope Greyhound will take appropriate steps to ensure better customer service experiences in the future. Thank you for your attention. I look forward to your response and improved service moving forward.
Sincerely,

Claimed loss: $100.45

Desired outcome: $100.45 full ticket refund and Greyhound employee disciplined and retrained.

Confidential Information Hidden: This section contains confidential information visible to verified Greyhound Lines representatives only. If you are affiliated with Greyhound Lines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Greyhound Lines reviews & complaints

Greyhound Lines - customer service 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Greyhound Lines - terrible experience! 24
Greyhound Lines - overcharged me and left me on hold forever 28
Greyhound Lines - losing lost luggage! 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Greyhound Lines - unbelievable horrific experience 12
Greyhound Lines - money never refunded 3
Greyhound Lines - Bus service
Greyhound Lines - cold & unheated bus
Greyhound Lines - bus service/delays/disrespect/customer service/discrimination
Greyhound Lines - bad service and rude employees
View all Greyhound Lines reviews and complaints

  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number
    United States
    +1 (214) 849-8100
    Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number
    International
    +1 (800) 531-5332
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number
    Spanish Language
    +1 (844) 477-8747
    Click up if you have successfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number
    Groups Of 10 Or More
    +1 (214) 849-8966
    Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number
    Refunds
    +1 (214) 849-6246
    Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number
    Lost & Damaged Baggage
    +1 (800) 723-3287
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number
    Report Unsafe Driving
    +1 (800) 752-4841
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number
    Assistance For Customers With Disabilities
    +1 (800) 345-3109
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number
    TTY & TTD
    +1 (877) 943-3530
    Click up if you have successfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number
    Road Rewards
    +1 (800) 268-9000
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number
    Website & App Support
    +1 (800) 739-5020
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number
    Bus Charters & Packages Express
    +1 (800) 440-7712
    Click up if you have successfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number
    Commercial Sales
    More phone numbers
  3. Greyhound Lines emails
  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
  5. Greyhound Lines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 13, 2026
  7. View all Greyhound Lines contacts
Greyhound Lines Category
Greyhound Lines is ranked 6 among 30 companies in the Bus and Rail category
#04 TrenItalia TrenItalia #05 FlixBus / FlixMobility FlixBus / FlixMobility #06 Greyhound Lines Greyhound Lines #07 MegaBus MegaBus #08 NJ Transit NJ Transit

Most discussed Greyhound Lines complaints

greyhound - trip from hell!
2
(opinions to this review)
Greyhound Lines Alternatives
Intercape 332 reviews KTM / Keretapi Tanah Melayu 492 reviews Long Island Rail Road [LIRR] 438 reviews Yolo Bus 1 review NJ Transit 529 reviews