On April 24, 3021 I discovered my account had been hacked I called Green Dot and they closed my account and vaulted the $12, 276.14 left in my account, denying me access to my money. $7000.00 was missing from my account.
I was told I needed to file a dispute to get my stolen money returned. On May 7th my dispute paperwork was signed for at the Pasadena, CA post office. The money in my account which was not part of the dispute was still being held hostage by Green Dot. My Mother was diagnosed with Terminal Cancer on June 8th, I tried to get my money released so I could go see her. My request was denied. My Mother died on June 20th without me getting to see her. All Green Dot can say is "Sorry for the inconvience." No they are not.
On June 29th the Dispute Resolution Committee settled my dispute and granted me a return of $6000 of the stolen funds. I sent the required documentation for the return of my now $18, 276.14. I sent it six times. On July 3rd the check was cleared by Green Dot to be returned to me. I still don't have my money. I get left on hold for 2 hours only to be hung up on. 5 Supervisors have hung up on me and still they won't return my money. It has gone beyond ridiculous. They have no right to hold my money hostage. I want my money and I want it now
Update: On Friday, July 30, 2021, I once again called GreenDot to find out why my check hadnt
arrived as promised, yet again.
I was assured that I would recieve a call from someone on the. corporate level on Monday or Tuesday. That didn't happen.
I do not understand what game they are playing, but I am over it. This is the absolute worst customer service I have ever recieved.
I need someone with the authority to make decisions, and follow through, to send me my money ASAP