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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:07 am EDT

Green Dot Funds being released to me

Is round about the time that the second stimulus checks were being sent out I never received mine and so I started wondering what happened to my check well months and months went by and a pond further investigation with the help of the IRS come to find out my check was deposited into a TurboTax prepaid account that I have no knowledge of and didn't make or anything well I finally got a hold of TurboTax and Green Dot and got access to that account and opened up a dispute well months went by going through this dispute and then finally Green Dot credited me back the amount which is $570.10 even though it should be $600 well I was told that the funds were going to be sent to me in the form of a check since the account was blocked well I sent in all the right documents that they needed which was on 8/19/2021 and I was told that I will receive a check by the second of September well I go to call them because they've never sent a check and I asked why and they're trying to tell me that the documents that I sent in was it any good even though I was told exactly what to send in and I am in clarify and verified what I was sending in and everything that I sent in is legit I sent a copy of my bank statement showing my address from another bank I sent front back on my driving license and then I put on there the last four of the account number now they're trying to tell me that I need to senda picture of utility bill that's in the owner of the houses name and a picture of his front and back of his license which is weird cuz that's he's irrelevant to what's going on and like I said these funds belong to me so my phone should be released to me immediately this is the worst service I've ever seen in my life when it comes to Banks I would never bank with ringed out again and I would not ever ever recommend anybody to them

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Grayy12
Arkansas City, Arkansas, US
Sep 02, 2021 7:09 am EDT
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This is so bad. I have a friend here in who also got staged of this, the best idea Is to contact the fdic program sector.
I can help you if you don’t mind, I know how it feels getting frustrated
Mail ellan.grayy@gmail.com

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9:56 pm EDT

Green Dot An unauthorized email and address change as well as unauthorized money transfer.

On august 30t4h I tried to pay a bill online which was denied. Knowing there was more than enough to cover bill. I tried to log on to websight where it kept telling me I had wrong user name and password. I have had this account for almost 4 years. The user name and password have always been the same. After 3 tries my account was locked for 24 hours. When I called customer servivce. After to dropped calls and being hung up on I found out that my email, adress and other info had been changed and that there was nothing I could do to access my account. The only other thing I found out is that there had been unauthorized money transfers. So ive now been told there is nothing else they can do. Account permenetly closed. So are the rest of my funds still accesible to the hacker/thief? Greendot told me that I had to recover the rest of my funds from the originator of the funds. What the hell does that even mean. I deposited the money with green dot why dont they still have it? Makes no sense. Am I really to believe there is no one at greendot that is able to take care of this instead of treating me like the very least a nuisance and worse a criminal for wanting whats mine. There is over $10, 000 still in the account and I need it.

Desired outcome: the unauthorized money transfers refunded to me, the remainder of my funds returned to me and an explanation as to how this happened.

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Grayy12
Arkansas City, Arkansas, US
Sep 02, 2021 7:14 am EDT
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Weasel prince, if you can see this. Send me a mail ellan.grayy@gmail.com
I have something I can recommend to you

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L.Brooks71
Cedar Rapids, US
Aug 31, 2021 11:36 am EDT
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I agree worst service ever. The customer support is awful at best. They just want to pass you to another agent who "mistakenly" hangs up on you. If you get a supervisor its obvious they are angry you asked for them. Im out a ton of money. Their guarantee for safety on your account is a lie. If I had my money with a REAL bank the fraud would have been caught quickly and funds returned. Wish you luck.

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5:21 pm EDT
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Green Dot Scam

My account is compromised and all my information has been changed. Money is being spent without my consent. I've been going back and forth with this company for over 2 months to no avail. Over $3000 of my hard earned money is getting spent by someone else because they messed around and sent the card to someone who I don't know, without confirming if that was me or not.

Desired outcome: Check with my funds, all my funds sent to my correct address

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1:03 pm EDT
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Green Dot Blocked me from having my $$ yet $$ gets taken out by them and other companies!?

So they closed and blocked my account and are denying me my money and trying to have me jump thru hoops to get my now $2, 746. When they closed my account it was $2, 820 but they let Netflix take monthly charge they took 2 monthly charges and then in like the last week it went from $2, 790.11 and now it is $2, 746 and im not sure why money was taken out because i can no longer login at all!

Desired outcome: I WANT MY MONEY!!!!!

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Steve berl
La Jolla, California, US
Sep 16, 2021 7:51 pm EDT
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I can help you message me at [protected]

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1:48 pm EDT
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Green Dot Can not access my money in my green dot account

My name is Thessalonia Heard. I am at my wits end trying to get my account unblocked. I have been dealing with this since June of this year. The information that I have provided to them. They say it is not good enough. I have sent them a copy of my driver's license. Front and back. They wanted it by e-mail. I sent that. Something about the edges of the picture were not right. Green dot has my social security number. I am the only one that knows it. This information should be enough. Do you need any further personal information from me? My e-mail address is [protected]@gmail.com. I have a lot of money tied up in this account. I am about to become behind in my rent and utilities. My car insurance. I need this money now! If it helps, my address is 6617 South Benton, Kansas City, Missouri. 64132. Please contact me as soon as possible! These bills are due the end of this week. Thank you for your help.

Desired outcome: To Release My Money to Me. That is on my Card. So I can use it to pay my bills.

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6:13 pm EDT

Green Dot Closed account with my money in it

I received a large lump sum from past unemployment they blocked my account so I sent in my info they wanted by the next day it was unblocked. Me and my hubby took a well needed vacation while on vacation they did it again locked my card. I called them blazing 😡 they said there was supisous activity I explained we went on vacation and it was fine. I sent in the same document and this time they closed my account with all my money in it. They were the same docs they said it was a fraudulent ID and I was a lier and a fraud and they can't do anything about my money. I am now homeless because of them I need advice on how to get my money asap please

Desired outcome: My money released to me

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AryanHopkins
Sacramento, California, US
Sep 03, 2021 2:37 am EDT
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This exact thing has just happened to me and my family! And it has also resulted in homelessness because it happened right after my family and I were victims of the CA wildfires. They locked ours after a retirement cashout and then 5 days later permenently locked it and said it was because of my husbands ID not being verified.
Have you had any resolution at this point? Youre in our thoughts!

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3:20 pm EDT

Green Dot Greendot bank customer service and employees. Also the bank in general

I've been calling customer service since july 21st 2021. They randomly sent an email saying it's unusual activity going on with my account because my taxes was deposited into my account. Only 1, 079. That's not much. I have kids to feel while supervisors hang up in my face and being rude. I have 4 different case numbers because nobody is helping me. Greendot is scamming me for what? The ceo of greendot den henry makes 2.4 million dollars a year. Why take my 1, 079 and giving me the run around when you have more then people will ever see in a life time. I've contacted fraud department to unlock my account and send full refund in a paper check. I have to wait another 4 weeks for the check if it comes at this point. They lie and schem and steal from the lest fortuned people. That's not ok.

Desired outcome: Full refund on my account and to close account with greendot bank permanently

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6:02 am EDT
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Green Dot My green dot account is blocked

Please kindly helped me to open my green dot account I'm sick I'm in the hospital I need to pay for hospital bills please
Name: Dale Edward
SSN:[protected]
DOB:02/18/1961
ADDRESS: 506 Park Avenue Oak Grove La 71263
CARD NUMBER:[protected]
CVV:876
EXP:05/25
EMAIL ADDRESSE:[protected]@gmail.com

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Jessica Ray
, US
Aug 20, 2021 8:29 pm EDT

Did you get any help yet or you still need a help

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5:55 am EDT
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Green Dot Greendot blocked and pending on further review

Name-LAURA GARCIA
Card No-[protected]
CVV No-490
Exp-11/24
SSN-[protected]
Address No-4015 DORSEY AVE
N CHARLESTON SC [protected]
DOB-04/09/1969
[protected]@gmail.com

Desired outcome: Account Blocked and further review I want it open now

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Jessica Ray
, US
Aug 20, 2021 8:32 pm EDT

Sorry did you got it fixed yet or can I help you text me [protected]

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9:39 am EDT
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Green Dot Green Dot prepaid debit card

I purchased a green dot card from Walmart in Raeford NC on 5/11/2021 and used my debit card and put 500.00 on the card and paid 1.95 activation fee I went to activate the card and it said the card had been activated was giving it to my driver went with my driver to use the card the card was declined. Called green dot and the told me to email them the front and back of card along with the receipt they gave me a case number. I received an email in 48 hours saying that they received the documents that I sent and told me to allow them 7 to 10 days I gave them 2 weeks never heard anything I then contacted them and I received a email telling me to contact them because they have completed there research and to contact them after 3 days i was finally able to get someone and they said that my refund would be issued and to allow 4 to 6 weeks it's not Aug and I have not received anything I contacted them today 8/11/2021 and they rep told me that they stated they was not issuing me a refund after tell me 2 months ago they were. So I was very upset the lady told me to go to my local police office. Green Dot is a scam company and walmart is to because they allow them to sell the card with all these complaints and they do nothing. I did contact walmart but they said they could not do anything. I am very upset. I not going to let this go because I need my money!

Desired outcome: I want my money

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3:49 am EDT
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Green Dot My account was blocked with money in it and right now I can’t access my account

I'm Lisa Roman
Bank Routing Number: [protected]
Bank Account Number: [protected]
Bank Name: Green Dot Bank
Account Type: Checking
My mobile number +[protected]
Social security number:[protected]

Desired outcome: I need my account unblock and I want to add my email back

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2:56 pm EDT

Green Dot walmart money card

on 7/20/2021 i bought a Walmart money card put a 100 dollars on it activated it, tied to use it it was declined, so i contact customer been going around and with them for 17 days asked them for a refund and not one person in customer service knows how to do that, contacted the head office and all the tell me is talk to customer service 17 days dealing with this been on the phone more than 30 hours in 17 days all green dots head office is never going to repay my money so for all disabled vet boycott green dot

Desired outcome: refund

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10:46 pm EDT

Green Dot Money transfer unavailable/blocked account

I transferred money from my Apple Pay to my green dot and the funds are not there. That the money was already pulled and cleared from Apple Pay but I still have .0005

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12:34 am EDT

Green Dot i put money on a pre paid card and upon activation they asked me to send a id verification,i did this and was denied my request to unblock my account

I want access to my money or a full refund. I put money on a pre paid card and upon activation they asked me to send a id verification, i did this and was denied my request to unblock my account.I have the reciept from the purchase .It was bought 07-22-2021 at family dollar in jacksonville arkansasa, 72076store #05598Greendot cashback bar 20 500.auth# [protected] sequence no.42 9302GREENDOT CASH BACK BAR FEE SKU 2198963.I HAVE SEVERAL ACCOUNTS WITH GREENDOT AND GO2 BANK, IF I NEED TO HAVE THE MONEY TRANSFERRED IT WILL BE NO PROBLEM .MY NAME IS NAKISHA WARF BIRTHDATE:08/27/1985MY CONTACT PHONE IS [protected]...MY EMAIL ADDRESS IS:[protected]@GMAIL.COM.YOUR HELP WILL BE GREATLY APPRECIATED, THANKS

Desired outcome: REFUND MY $242.00

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Ms. Furious
, US
Aug 09, 2021 3:37 pm EDT
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If they do not assist contact the Federal Reserve. My case has been sent to the Federal Reserve Bank in San Francisco Complaint Unit. I deposited my stimulus check after depositing my money into my Visa card and I been getting the run around every since. I'm not sure what GreenDot scams going on within but I would start with them. I have also contacted my attorneys office and GreenDot should have received the letter in the mail today August 9, 2021, Filed a fraud claim against GreenDot through Federal Trade Commission, Attorney General Consumer Protection Division and referred to a different department. Plus I'm going to end up civilly suing GreenDot because my money has yet to be received on an account I been using since 2017. GreenDot held my work check for an additional couple more days that finally released On August 3, 2021 despite my direct deposit attempt was on July 28, 2021. So it not only made me late paying bills but my vehicle is still in the shop up until I get paid again the end of the week. After I deposited my stimulus check and purchased some groceries and withdrew $40.00. My card was automatically blocked due to suspicious activity despite sending supporting documents over and over again to GreenDot. So now it's time to sue them civilly. Good luck!

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4:01 am EDT
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Green Dot Green dot

My green dot account was blocked and I need to unblock it ASAP. So I need your help to help me unlock it because I need to send my money inside the green dot bank

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11:44 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Green Dot - Held my money hostage for 3 months now

On April 24, 3021 I discovered my account had been hacked I called Green Dot and they closed my account and vaulted the $12, 276.14 left in my account, denying me access to my money. $7000.00 was missing from my account. I was told I needed to file a dispute to get my stolen money returned. On May 7th my dispute paperwork was signed for at the Pasadena, CA...

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12:07 pm EDT
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Green Dot Green dot bank

I called green dot several times about monies missing from my account to no avail. They put charges on my statement before my dd come in. Right now when I called yesterday I was missing 215.13 or 225.13 . My accounts from their recordings of it didn't match up with what I spent. This happens every month. It's disgusting not knowing or being blocked from a person who can check and resolve these issues. I don't know what to do except leave green dot and hire an attorney. I think others are saying it's happening to them and getting back what I lost. That's even more outrageous. This has caused undue hardship and trauma and stress and I can't stand to talk to your people anymore in the phone because did how they act as if I am at fault or dont deserve to have my funds protected. This is not over by any means .

Desired outcome: I want all my money back and the same person that answers your customer service kept away from my accounts or removed from any contact with anything or anyone if my families business affairs

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7:51 pm EDT
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Green Dot Account locked for suspicious activity

Walmart GreenDot locked my account for so called suspicious activity. Their was no suspicious activity first and foremost. I received my stimulus check and cashed it at a Walmart money center and was charged an $8.00 fee out of the $1400 stimulus check in which I end up doing two transactions one of $1, 000 deposited onto my GreenDot account and $392 which was the remainder from the $1, 400. I bought my groceries on July 23, 2021 a little after 5:00 pm EST and withdrew $40.00. I'm not knowing around 5:36 pm my card was deactivated and blocked from use. But instead went to Walmart this morning to purchase Mucinex at the pharmacy and card declined twice!.

I have been getting my direct deposit checks deposited into my account since April 2017 through GreenDot with no issues nothing. After the card declined today, I called Walmart Money Card Green Dot and was transferred to the fraudulent department and spoke with a Jackie. Now why she is a supervisor is beyond me. The ditzy female had the audacity to send a copy of my photo ID front and back and to hold my ID card in my hand and send a photo. Plus I even went as far to upload the check information that was cashed and deposited into my account.

I completed everything Jackie wanted but at the same time she clearly violating patient privacy laws. When documents such as photo IDS, social security cards are sent and encryption should take place. Customer's should also receive a email response stating we received your documents here is your case # and or ID number for your records but please note it can take up to two business days to review your case and account. You receive nothing from them.

My car was dropped off at the shop today for repairs in which I will need by next Monday. Do I see that occurring today July 23, 2021 on July 26, 2021? Absolutely not! Plus my rent is due next week with a work direct deposit set to deposit into my account on July 28, 2021 what do I do? So not only is my stimulus money locked with my account either closed or frozen but my biweekly direct deposit check is now in jeopardy of floating around and I will probably have to be issued a paper check which will mean me being late paying my rent. Thank god I bought myself some food yesterday and pulled off $40.00.

I'm so stressed because I commute to and from work and will have to be onsite next week. So not only will I be without my vehicle but me paying rent on time and probably charged a late fee. I went ahead and filed a BBB complaint and following up with the Federal Reserve on Monday. I also filed another complaint with ConsumerFraudLegalServices but also contact my attorneys office. This is disgusting and my gut feeling is telling me that the process is going to take more than 2 business days. My concern again is why not send an email back to customer's that the documents has been received and state in the autoreply that it can take up to two business days to receive an answer? It's that simple! Green Dot hire so many foreign people that it's sometimes hard to understand what they're saying over the phone. Thank goodness I recorded my phone calls today as evidence because I'm going to seek legal counsel. Green Dot was never like this in the past, and I did direct deposits with them because I liked the fact that I would receive my money a day or so ahead of time. But to endure this type of headache, anxiety and stress is unwarranted. Now I have to feverishly contact my job on Monday July 26, 2021 to explain the situation and figure out how to stop the direct deposit from coming on July 28, 2021 into my blocked and deactivated account. The sad part is that without customers Green Dot would not be in business. When companies starts to abuse the privileges it's given that hurts the same consumers that keeps them in business is when it really becomes an issue. Hopefully the Federal Reserve will be able to guide me on what else I need to do in this matter on Monday 26, 2021! I need my funds released to me asap, my account reactivated and for the nonsense to be resolved asap!

Desired outcome: Activate the account to gain access to my stimulus funds and my direct deposit check that's scheduled to be deposited into my account on July 28,2021

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Update by Ms. Furious
Aug 25, 2021 1:55 pm EDT

GreenDot Corporate Resolution Department contacted me August 9, and 11th to tell me "oh your account is unlocked" which was a surprise on August 11, 2021. I still did not get a reason for my account becoming unlocked. The only thing I could think is the letter they received from my attorney's office informing them of a civil suit and the Federal Reserve Bank in San Francisco and Better Business Bureau applied pressure to them. I removed my money from my account so fast it was not funny. I asked the representative what was the reason as to why my card was locked? The only thing she tried to say oh well your ID was not legible enough? Like really? I submitted my photo ID multiple times. I will never bank with GreenDot and I caution anyone who are experiencing any issues with them to go legal if you can and first and foremost contact the Federal Reserve. The Federal Reserve regulates the banking system and good luck!

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ShaunaSchollaert
Harrison, Michigan, US
Jan 14, 2022 7:46 pm EST
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Can you tell me what type of lawyer you used please. Green Dot is currently holding over $9000 of my unemployment money. I've filed all the complaints minus the BBB and I'm set to send a letter of intent on Monday but I'm in a rural area and I'm having trouble finding a lawyer who handles this. Feeling a bit lost out here on my own.

Thanks for any insight you can provide!

Derick John
Derick John
New York, US
Aug 09, 2021 8:28 am EDT
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I can unlock it for you contact me jojderick@gmail.com

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Ms. Furious
, US
Aug 09, 2021 3:17 pm EDT
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Are you affiliated with GreenDot? At this point the Federal Reserve, Better Business Bureau, my attorney office submitted a letter to GreenDot, Federal Trace Commission and I reported it as a fraud case towards Better Business Bureau and also filed a complaint with Attorney General Consumer Protection Division, and case was referred over to another department that is affiliated with the state's Attorneys General office. GreenDot started the problem and I tried to resolve it by submitting my supporting documents to them multiple times trying to be as transparent as I can. GreenDot also lied to the Better Business Bureau and said that they have tried to contact me on August 1, 2, 3 which is another lie. It's not hard to have phone logs for incoming and outgoing calls be provided to me through my phone service provider. No one can disclose as to why the investigation was completed with no answer. No worries, me suing them and getting the other companies involved was the best thing I could do. They're a bunch of crooks on some fraudulent stuff within and this thing is not about to go away no time soon. If it take 60 days to civilly sue them. Then that's what I'm going to do because again the only suspicious activity event that took place was me depositing my stimulus check onto my Visa Debit card. As many complaints as other's have stay away from the madness. I know what I'm about to do.

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Maggie Cowan
, US
Sep 30, 2021 7:18 pm EDT

please can u help me they locked my account with over 2, 000 dollars on it its been 3 days my mom is on oxygen and they have cut my power off greendot dont seem to care

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12:49 pm EDT

Green Dot Fraudulent account

I received a letter today from the IRS, stating that my stimulus check #3 was deposited into a green dot account. I have never had a green dot account.
I have been searching for and sending letters and faxes to IRS since they posted on line that my check was deposited into an account ending in 1581. I also spoke to a IRS representative. I have now sent messages via facebook to Green Dot and tried calling them. I had no problem receiving #1 and #2 stimulus checks as they were paper checks.

Desired outcome: my stimuls check.

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Bobby Higuera
, US
May 01, 2022 6:17 pm EDT

Same happened to me did you get it resolved?

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6:24 pm EDT
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Green Dot Stimulas check

Our stimulas check was sent to a green dot card and used May 13, 2020. We have been trying since then to get it back. I talked with a lady there that told me she saw where the money was used and asked me to file a fraud report in which I did, then I was to fill out a police report in which I did and then tell Irs to request the payment back, all of which I did and now it is over a year and I have not gotten the money. We always file a joint return and this was put on a green dot card in only my husbands name. I dont understand at all why it has taken this long for us to get our money back. we filed our income tax and tried getting it back that way but have gotten a letter saying it was incorrect so Please will you look into this file and get our money back to the rightful owners as we never got it. thanks Deborah Elder, The file will be under Gerald Elder, please check the file for the police report requested

Desired outcome: our first stimulas check of 2400.00

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Bobby Higuera
, US
May 01, 2022 6:18 pm EDT

Same thing happened to me did you get this resolved

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Eileen Wagner
, US
Jul 24, 2021 12:39 pm EDT

I received a letter today from the IRS stating that my stimulus check, which I have been looking for since March 2021, was deposited into a Green Dot checking account. I have never had an account with this bank.This is obviously fraudulent I guess I will be on a long journey to get my money.

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Contact Green Dot customer service

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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