BookMyForex
reviews and complaints

I had placed an order for unloading my forex card on 27th January. The company said the account details didn’t match and hence payment was denied. I updated my account details. Next when I enquired, they instead of the details I had provided had updated someone else’s account details due to which payment was again denied. I mailed my details along with picture of a cancelled cheque. Though my correct account details have been updated I’m yet to receive my payment. Is this how a professionally managed company operates?

Hi ..

I am facing an issue with bookmyforex services. I have raised a forex card request with one international sim on 26 th nov.

I have received the forex card but sim was not received. On asking the customer care they promised that you will receive soon. Now my travel date is near and yet sim was not delivered so i finally asked them to cancel and refund that amount. They said yes we initiated the request and you will receive refund. No refund received and now they need more time to look into this issue. Really pathetic experience with you guys.

I had sold some AED to BMF on 29th November, and had shared a photo of cancelled cheque over email with BMF staff and on whatsapp with the person representing the agency (RNFI Money) that day. Was supposed to have the amount transferred to my bank account within 24 hours, but till now it hasn't happened. Keep following up with this everyday & keep getting 'it'll happen by EOD' response every time.

Order no: FX429443557322

I was placing an order on 10 Nov 2023 however the order was not placed and money got transferred successfully. I have also just checked from the bank and the money is transferred successfully.

Below are the details pertaining to the order. Please help me resolve it at the earliest.

UPI reference number- [protected]

Destination account details - Ac no - [protected]

IFSC - Sbin0062220

Its been 10 days since the request for forex card unloading was raised. Even wrote multiple emails but no one cares to provide an update. The status just shows pending, there is no accountability and no one cares when they have to written the money back. Worst ever decision to buy a card from bookmyforex. Is there any escalation matrix where this can be escalated?

Order No- FX402863739629

Have submitted my request for unloading forex card in last week of August, and there is still no progress (as of September 16). Each time I call up, I get the same response of 24-48 hours. It's callous and so unprofessional to not do their job properly. The burden should not lie with me to keep following up after every 2 days, the company should take responsibility for following through.

order id-FX399000345781

complain ticket-61766

complain ticket-61822

time of request-09-43am 09-09-2023

till the time of submitting this request money has not been loaded

the app shows instant reload, false promise, makemytrip website says 3-4 hours again false customer care says 5-6 hours again false

if you keep asking they only say we are expediting the process and you will receive an email.

their phone number has average waiting time of 18mins if your luck is high.

the yes bank number provided says 12-24 hours.

atleast provide a timeline, don't lie in the name of service.

Respected BMF,

This is regarding order with reference number FX38663653881, for which I already provided all docs and made the payment on the very next day. But very poor communication from your end has resulted in me doubting the legitimacy of the transaction. The payment status on flywire portal still shows it has payment not made, so I request you to either share the swift copy of the payment, or return back all of my money including the lock in charges and all of the fees involved as my experience has not been upto the mark. But I still do hope that the payment was made and with the swift copy, I can still get my payment verified. Please resolve this issue as early as possible as my university is not allowing me to enroll into the courses before the payment is made.

Thanking you and expecting a prompt reply, unlike your sales team

I purchased a forex card from BMF for my trip to UAE. After returning I made a request to unload my card on 7th July at an FX rate of (1 UAE Dirham = 22.3043 INR). However, it has been 4 weeks since then but the order is not fulfilled. Additionally BMF is now asking me to place a fresh order at lower FX rate. This clearly indicated blatant flouting of financial services rules and unfair trade practice of BMF to take advantage of better FX rates. Request you to fulfil the order urgently or I will be forced to take legal action. Needless to say that even 1% profiteering you make through manipulative practices can cost you hugely.

I have placed the order for card unload order worth Euro 1324 on 19th July. After 35 calls to customer care invoice was generated on 26 July. No UTR reference no despite of repeated request. All customer care rep was saying, they will coordinate with concerned department and will share UTR reference code. But they are giving random reply and closing my complaint.I received the mail citing my order is completed and money is refunded to my account on 26 July. I had only received the mail and NO MONEY is credited to my account. I called up customer care 7 times. Each time they are saying, money will be credited to my account any time soon. If you have already made the transaction then please share UTR reference no

Oder ID - FX37146876836

Date - 28/06/2023

I have ordered THB 5000 on forex card but I actually need THB currency. I called to customer care, they asked me order a fresh one so that they will cancel & refund the previous order. I newly ordered THB 8000 currency & I received it too.

There is no proper response on refunding my previous order of THB 5000 from bookmyforex even after continuous follow-up.

Requesting you to do needful of getting my refund asap.

Thanks

Santhosh.

Status:

Have ordered and received the forex card. As per your website, it is active

Concern: Email Id in your records is incorrect. I am unable to link the card in the app.

Due to the above :

- How do I know the balance?

- How can I add money?

-

Despite several attempts to reach out

- through email - no revert

- contact centre - agents are never available and have wasted almost 30 mins being on hold over several attempts

My details: tele [protected]

I have placed order for 50euros 17th May and made payment online. Post that there was no update fr them. I kept calling on call center and in the evening I was told that your order has been rejected by bank for some reason. So I asked them to immediately refund the amount as I need to purchase from somewhere else. It's been 3 days the order has not been cancelled nor any refund. There is no communication and till today there call center is busy with wait time more than 30mins.

I requested for currency exchange from Thai Baht (8300) to Rupees (19750) on 1 May and after calling so many times and order being cancelled, the pickup was done on 4 May. However, the money was supposed to be credited in my bank account within 2 hours as mentioned by the agent. But it has been more than 2 days and the money has not been credited. These guys are not answering my calls or replying to my emails.

FX34656477141

HI,

I placed order for currency sell on 25 March 2023 and during placing order I paid refundable amount of Rs.2249 with promise that exchange of currency in a same day. Order no. FX333175060514

After even 3days I did not received any call and update on my order. So I canceled my order and got call from service center stating advance paid amount will refund soon.

Even after one month I did not got my money.

I tried to reach customer service with all means (call, chat, mail) but no response.

I request to help me get my money Rs 2249 soon.

I got my card loaded and activated - FX342907170810

but somehow missed the pin details in India. And now when I am trying to change the pin it is sending OTP on my India number which I am not using it here. I do not want to activate International Roaming as plans ae costly on my postpaid number.So, I requested to update my registered number to a different number but your team is not able to resolve the issue in 72 hours. Is this the service you provide?

I am kind of stuck. Please help asap.

My forex card with order no. FX344516534234 dated 25th April is not loaded / activated yet. I have tried reaching the customer care multiple times but even after waiting 15 to 20 mins no one attends the call. It is a very frustrating experience. They are telling that YES bank server is down and currency loading is under progress and will done today. This is the statement everyday. Now no one is responding to my request for cancellation and refund. I have sent multiple emails to [protected]@bookmyforex.com and ritik.[protected]@bookmyforex.com.

I placed my order on 24 April. Today is 27th and I am repeatedly being told that YES Bank Server is down and my Forex Card cannot be loaded.

Similarly the Cash amount has not been delivered. I am a few days away from leaving India and it is very difficult to get a firm status from them. They keep pushing the deadline.

1 FX344258846650 Order accepted by vendor Buy - 1000.0 Canadian Dollar Currency Notes 62785.0

2 FX34425021243 Order accepted by vendor Buy - 3000.0 Canadian Dollar Forex Card 182542.0

recently i have contacted to do wire transfer. initially they took Rs7000+ to lock the door exchange rate. and then next day i made a deposit to do transfer of 3500GBP. after deposit, there is no response from them, even after continuous calls and emails. i’m worried now. and once the call is connected and the way they’re talking was atrocious. they were like literally helpless. worst service. no proper communication