Great Clips / stylist cutting my expensive necklace chain when trimming my neck after haircut.
On March 7, 2019 I had my haircut at the Great Clips, Barlow Plaza, Rochester, Mn 55901. The stylist was trimming my neck after the initial hair cut and cut my expensive chain around my neck. I told her right away when I hear the cut and took it off and showed her. She never responded about and even mentioned to the checkout person and neither seemed to care about it. I sent a message to the corporate office of Great Clips and was told that all the stores were owned as a franchise but they would contact the manager to call me.
The manager did call me and stated that the stylist was new and they were sorry but did not offer any type of reimbursement or even free haircuts. They hope I could get it fixed. So I gave up and never will go back to a Great Clips unless this is resolved.
My daughter was telling the story to her Great Clips stylist at another store and she said that I should not give up and keep trying to get some results and that the situation was unacceptable and should be corrected. I purchased a new chain like the original one which cost me $130.00.
I hope something will be corrected soon.
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