Great Clips review: pricing & customer service ( 1 comment)

Upon her returning to college today, I took my grand daughter in the Camden, SC location for a wash & dry since she had finger surgery on Monday, has a cast & arm in a sling & could not get in the shower. Her hair is thin but does come to her bra line in the back. Didnt take very long to dry her hair. When I went to check out, I was charged $35.
My husband is a monthly customer at this store & pays $10 each month for a haircut.
The $35 was ridiculous, especially when almost all employees were standing at the register when I asked why the price was so high. I wasnt going to argue with all of them so I paid the $35 & left very upset. I will not be back, this was totally ridiculous.
I have been a manager for over 40 years in sales & banking. There was no customer service during this episode. I dont even know which one of them was the manager, she never introduced herself or ask how she could make this sitiation better!

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