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Regis Salons / The Beautiful Group Management
reviews & complaints

Regis Salons / The Beautiful Group Management
reviews & complaints

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65 complaints
27 resolved 38 unresolved
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T
2:24 pm

Regis Salons / The Beautiful Group Management - Hair cut and color

I took my 2 daughters (15, 10) to the pearl ridge location
The staff was very nice but
In the end our hair wasn't anything like we asked for
I needed a complete color and cut my hair was waist length
Wanted it mid back
Ended up shoulder length and color is lighter on top darker on bottom
My 15 year old wanted biolage but stylist said no so she went with a full highlight
Her hair was to her butt and asked for a trim
And ended up with it to her arm pit
She cried all night cause it took her years to grow it out. She said she even told him it was to short and he cut off like 4 more inches.
I spend over $600
I would like a refund our hair is to short to be fixed and I don't want to return to this salon.

Desired outcome: Refund

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M
11:07 am
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Regis Salons / The Beautiful Group Management - hair color, blowout

Regis Salons does not hold their stylists accountable for their actions. They allow their stylists to pocket cash and bad mouth unhappy clients. Apparently they also caused Chemical burns to one customer who had to be taken to the Emergency room via ambulance because of the same stylist who RUINED my hair way over processed this girls hair. Contacted their...

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L
3:54 pm
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Regis Salons / The Beautiful Group Management - work environment

Worked here almost three weeks management sucked and changing the drawer from $200 short to saying she done a paid in and forgot second night 10.58 short corrected computer again and next night asked a stylist closing with me to check and if it's short at close to correct it told SDL nothing was done! If I could do submit pictures I would stylist asleep in...

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12:16 pm
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Regis Salons / The Beautiful Group Management - medical leave, employment

I was employed by the Beautiful Group, Regis for over a year. Last year, I found out I had breast cancer and I had to take a non paid medical leave to have a double mastectomy. I went back to work for 6 months and after that I was scheduled to take another medical leave for reconstruction. I went through the necessary channels and submitted the necessary...

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J
12:18 pm
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Regis Salons / The Beautiful Group Management - employee

I have been a employee for almost a year. I was recruited by Regis when attending cosmetology school. It was a honor to be approached an offer a position to begin a career. Regis have always been known for there exceptional service with available products to support the client and the ultimate goal. The charges for the services to overcome other salons yet...

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T
12:31 pm
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Regis Salons / The Beautiful Group Management - district sand regional managers

I'm a former employee I was basically forced to quit because of my district and regional manager. Six months ago I was planning to work the rest of my career at the Regis Salon here in LaCrosse Wisconsin. They were no longer stacking retail for 3 months and then calling and complaining to me the manager that are Combos and our sales were going down talking...

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K
6:02 pm
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Regis Salons / The Beautiful Group Management - my management team

Over a month ago I requested from my manager the district leaders phone number, since she is not willing to help, after two weeks of asking Shannon Crawford for his information also wondering why cant i log in on the company website and express my concerns. Well Shannon finally gave me the number and he after almost 2 weeks hasnt even responded I cannot...

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S
12:19 pm
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Regis Salons / The Beautiful Group Management - management/ my entire service/ no reply from the district manager

----- Forwarded Message ----- From: Kimberly Bechtel To: "[email protected]" Sent: Tuesday, May 14, 2019, 9:00:41 AM PDT Subject: Fwd: Formal Complaint; Regarding Regis salon at Coastland Center Mall in Naples, Florida Requesting a full refund. Sent from my iPhone Begin forwarded message: From: Kimberly Bechtel Date: May 7, 2019 at 6:31:04...

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Regis Salons / The Beautiful Group Management - retouch

I received a retouch service at the Regis Salon on 4/19, store #02028. My hair is black and the root touch up that was done was not black. It was a brownish color that didn't match my hair color. I am extremely displeased with the outcome. Additionally, I paid $147 for the total service. The stylist charged me:
Color retouch $69
Haircut shampoo conditioner $30
Shampoo & style flat Iron (I did not request this) $13
Conditioner-Intensity (I did not request this) $13
Color-extra long (she didn't color my hair at all) $22

To charge me for items that I did not receive or request is a serious issue and quite frankly fraudulent.

I requested my roots to be touched up (poorly done) and my hair trimmed. That was it.

I need this to be rectified.

I had to leave town that weekend and I'm just getting back in town.

Please reach me at+14434694343 or via email [email protected]

Thank you in advance for your attention to this matter and I look forward to hearing from you.

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S
Apr 25, 2019 3:25 pm

Hi Brandee.

Wow! With respect, your hair looks great!

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5:18 pm
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Regis Salons / The Beautiful Group Management - employment

I have been with The Regis Corp for 6 yrs. I was out sick and was wrongfully terminated by district manager and regional manager, no reason when I called. So I went to a Regis salon owned by the Beautiful Group, what I joke 3 months later with 10 days notice the manager told us the salon is permanently closing on 12/16/18. No warning no sevince pay!! Just...

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A
7:38 pm
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Regis Salons / The Beautiful Group Management - a staff member very rude

I was in Regis Salon today, 11/11/18, getting my haircut. I am a regular client of your stylist Cindi. As she was cutting my hair, all of the sudden a very strong smell of cigarette smoke filled the salon. I asked if someone was smoking in the salon. A new stylist named Michael walked in from the back room. Cindi went up to him, pulled him away from...

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Regis Salons / The Beautiful Group Management - can’t get product refund back

I bought a Moroccan Oil Moisture Repair in October 2018 at the River Valley Mall in Lancaster Ohio. The manager promised refund if it didn't work. When I took it back the girl there had no idea how to do a refund on the register. When I went back two days later, the other lady there also did not know how to do a refund. She promised the manager would call...

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S
7:10 am
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Regis Salons / The Beautiful Group Management - loss of money and terrible customer service

I have booked in a hair appointment for balayage weeks prior as I am going to be attending a wedding soon, booked it for 3/11/18 I had a call a few days prior to advise that the hair stylist is off sick and won be able to take my appointment but another hair stylist is able to do it for a higher price, I agreed as I was desperate and needed it doing for...

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S
11:21 am
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Regis Salons / The Beautiful Group Management - my wife's perm

Were are going on 2 and a half months now waiting for our refund that was submitted. My wife had her perm done in June and it came out terrible we have already spoken with someone about this and have been told our check should have been here weeks ago at this point. This is extremely bad customer service. I would like someone to call me and tell me when I'm...

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3:09 pm
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Regis Salons / The Beautiful Group Management - customer service related

I have been to Regis in the Oaks Mall a few times, this time I came in and was greeted by my stylist and the manager. The manager previously done my hair, since, the new requested stylist has done my hair. I spoke to both and was in mid conversation when the manager rudely walked off. During the entire service I felt complete tension and I felt that I got...

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N
12:17 pm
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Regis Salons / The Beautiful Group Management - wilkes-barre, pa haircut incident

There was an incident at this place that involved a hair stylist. In this process, my glasses were scratched while getting a haircut, but the hair stylist denies it even though I watched her do it. I will not name her into the investigation is complete, but it's been 2 weeks and this has fallen on deaf ears. My vision is getting missed up due to the damage...

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J
1:46 pm
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Regis Salons / The Beautiful Group Management - highlight and cut

I went to regis salon in the bowling green mall on may 26 to get my hair high lighted and cut. It was my first time ever getting highlights. I paid alot of money to have my healthy hair fried and breaking off. I live three hours away. I normally work 6 or 7 days a week 10 to 12hr days. The day after i got my hair colored i woke up to a knotted mess and...

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E
1:34 am
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Regis Salons / The Beautiful Group Management - hair cut/color

I went to my local Regis Salon, where I saw Loren, who has been cutting my hair for years. I have been trying to grow my hair out for a couple of years, but she tends to cut off a bit more than I would like, but I liked the styling, so I kept going back to her. This past Friday, we discussed that she would remove 2 from my hair - when I washed my hair two...

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T
3:03 am
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Regis Salons / The Beautiful Group Management - employees

This salon has completely gone downhill. I'm unsure as to what qualifications one needs to possess to become a manager within this company, unfortunately this one is a disaster. I go to the salon to have "me time" not to listen to people get talked about or to hear about an employee discussing to the stylist doing my hair that her boyfriend "came inside of...

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L
10:55 pm
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Regis Salons / The Beautiful Group Management - haircut

I contacted someone on the phone May 18th about a horrible experience I recieved. I was promised a phone call from the district manager of the salon within 2 business days and still haven't heard anything. I went to the Pembroke Mall location in Virginia Beach Virginia on May 16th. I would still like to speak to someone and have my problem resolved. Lavada Stringer 757-513-8883

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